Experian Americas Reviews in Costa Mesa, CA

Updated October 15, 2014
Updated October 15, 2014
112 Reviews
2.9
112 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Craig Boundy
4 Ratings

Review Highlights

Pros
  • work life balance, some of my colleagues were nice, our division was an interesting business (in 8 reviews)

  • Good pay and benefits but no loyalty, doesn't matter how hard you work or how smart you are (in 6 reviews)


Cons
  • They say they support a work/life balance, but it's sometimes met with animosity, even if you're a great employee whose had great reviews (in 4 reviews)

  • Senior management profiles and targets groups of people for termination (in 6 reviews)

More Highlights

30 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Too much change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA

    I worked at Experian Americas full-time (more than 8 years)

    Pros

    Great colleagues, excellent pay and benefits. Most of the time, the work is quite interesting.

    Cons

    Too much change over the last year. During the recession there were lots of lay-offs and virtually no positions have been refilled. This has led to burnout amongst too many good people. While the work is rewarding and the people are great, the consistent demand to do more with less is going to drive people to leave now that the job market is better.

    Advice to ManagementAdvice

    Bottom line focus has led to missed investment opportunities in people and platforms. The company and BOD need to take a longer term view than they currently do so that the company can compete better than it is currently doing.

    Recommends
    Negative Outlook
    Disapproves of CEO
  2.  

    If you can stay off the radar, you can probably eek out a pretty good career for a few years at Experian Consumer Direct

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Costa Mesa, CA
    Former Employee - Director in Costa Mesa, CA

    I worked at Experian Americas full-time (more than 5 years)

    Pros

    Flexible work schedule if you are part of any supervisory role. Challenging work environment. Great place to get your "feet wet" in a Fortune 500 company and learn the ins and outs of corporate politics.

    Cons

    Lay offs were like clockwork at the end of every fiscal year (April). Vision and strategy of the company would COMPLETELY change direction based on mid year financial projections. This often meant the customer got the short end of the stick. Good ol boys club at Executive mgmt level with a huge amount of alpha females in all depts. who would not hesitate to backstab/sell out team members on their way up the ladder. Lot's of silos even though we were always told that they had been broken down. Taking time off was encouraged publicly but privately it was strongly "suggested" that you work from home/vacation or else your job might be deemed expendable. Very much a "what have you done for me lately" environment at times.

    Advice to ManagementAdvice

    Pick a strategy for the year and execute it faithfully. Stop focusing on the order funnel and really start improving the way you relate with customers to better retain them. Truly develop meaningful and innovative consumer solutions instead of re-hashing the same ol bait n switch methods on the credit membership programs.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Very positive. Unfortunately management changes will turn everything around.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Expert IT Architect in Costa Mesa, CA
    Former Employee - Expert IT Architect in Costa Mesa, CA

    I worked at Experian Americas full-time (more than 10 years)

    Pros

    Very low turnaround from our group and manager. Employee are loyal and work to their best with super high team spirit

    Cons

    Offshore and outsource promote lower employee morality.

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    Strong organization with talented people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA

    I have been working at Experian Americas full-time (more than 5 years)

    Pros

    Very talented group of employees that work very hard and are dedicated to the
    growth and overall reputation of the company. People truly care about eachother. Strong brand and company culture

    Cons

    Experian is a very complex organization and very matrixed which makes it difficult to work with certain business lines.

    Advice to ManagementAdvice

    Focus more on the individual contributors and all level of employees that are Exempt and Non-Exempt.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good Company, Strong Leadership, High Demands.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA

    I have been working at Experian Americas full-time (more than 5 years)

    Pros

    The people you work with
    Benefits
    Job complexity
    Variety in the work you are asked to perform
    Interesting compnay/product

    Cons

    Streamlined resources
    More focus on the stock holders/agressive results than employees
    Lack of work/life balance

    Advice to ManagementAdvice

    We can be successful without running the employee population into the ground. There needs to be a plan to re-engage the excitement about working for Experian.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    The pay could have been better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Coordinator in Costa Mesa, CA
    Current Employee - Financial Coordinator in Costa Mesa, CA

    I have been working at Experian Americas full-time (more than 5 years)

    Pros

    The best part of working at Experian is the people. It's located not too far from where I live, which is also nice.

    Cons

    The pay isn't as much as I should have received, and I worked a lot of overtime, just to catch up with the increased workload.

    Advice to ManagementAdvice

    Instead of employee reviews, in the form of questionnaires, one-on-one meetings with supervisors or managers probably would be more effective.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Great people, not-so-great company: Experian Consumer Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Web Developer in Costa Mesa, CA
    Former Employee - Senior Web Developer in Costa Mesa, CA

    I worked at Experian Americas full-time (more than 3 years)

    Pros

    There are a lot of great people working there. A lot of people are very driven to do their jobs well, and they really care about the company. It's great to work with people like that.

    Cons

    - Pay is all over the place. Some people are paid way too much, others way too little.
    - Senior leadership has no clear vision/strategy. Projects will be greenlit with little to no research and end up getting scrapped after conversions tank.
    - Unable to retain talent. Attrition is extremely high, and all the best people leave behind mediocre talent that can barely to their jobs.
    - Bad work/life balance. Employees are pushed to work insane amounts of overtime to hit unrealistic deadlines set by oblivious upper management.
    - Senior leadership only cares about the present, not the future. Antiquated technology makes day to day maintenance a huge headache, but senior leadership is not willing to invest time and money to fix the problem because it will not result in immediate $$$.

    Advice to ManagementAdvice

    Treat your employees better. Stop hiring cheap, mediocre talent. Pay the great employees enough so that they don't leave. Think about updating the tech used so that it will actually work in the far future.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    This company is top heavy, with little leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA

    I have been working at Experian Americas full-time (more than 10 years)

    Pros

    Decent salary & bonuses if you can survive the layoffs and environment.

    Cons

    Horrible work environment, quarterly layoffs to achieve financial "goals". Red tape abounds, unhappy people all through the company - no wonder considering the environment. I'm only staying for the inevitable severance package.

    Advice to ManagementAdvice

    Stop traveling all over the country with your "world tour" telling employees to keep costs down. Start by slashing you're own travel, cause I bet you aren't staying at motel6, eating McDonald's and taking cabs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Experian offers career growth, rewards for performance, working side by side with top tier talent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Talent Acquisition in Costa Mesa, CA
    Current Employee - Talent Acquisition in Costa Mesa, CA

    I have been working at Experian Americas full-time (less than an year)

    Pros

    Experian has a dynamic atmosphere filled with challenge, growth, technology, and innovation. You will work with people that will take you to the next level in your career and have fun in the process. The environment is professional and collaborative, focused on growth with many reward programs for strong performance. The resources to increase personal success are right at your fingertips!

    Cons

    Very complex, large organization. Takes time to learn the business and the people.

    Advice to ManagementAdvice

    Embrace the hiring of up-and-comers and those with smaller company experience with potential to learn the complexities of a large organization.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 3 people found this helpful  

    Extremely Hostile to It's Own managment and Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Director in Costa Mesa, CA
    Current Employee - IT Director in Costa Mesa, CA

    I have been working at Experian Americas full-time (more than 5 years)

    Pros

    Hard to think of any

    Cons

    Having left Experian, I now remember what it's like to work at a place that appreciates their employees. Experian has 1 BILLION in profit. Hard to think why they feel they need to belittle their employees and grind them and treat them as disposable.

    Advice to ManagementAdvice

    As an old friend of mine taught me, the fish goes bad from the head. Most of the executive managment really needs to be replaced by human beings that care for the people that work at Experian.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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