Experian Americas

  www.experian.com
Work in HR? Unlock Free Profile

Experian Americas Reviews

Updated August 4, 2014
Updated August 4, 2014
113 Reviews

3.0
113 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Craig Boundy
2 Ratings

Review Highlights

Pros
  • work life balance, some of my colleagues were nice, our division was an interesting business (in 8 reviews)

  • Good pay and benefits but no loyalty, doesn't matter how hard you work or how smart you are (in 5 reviews)


Cons
  • They say they support a work/life balance, but it's sometimes met with animosity, even if you're a great employee whose had great reviews (in 4 reviews)

  • Asked to use cumbersome CRM tool from Siebel as well as update several manual spreadsheets weekly for senior management (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Been good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Allen, TX
    Current Employee - Director in Allen, TX

    Pros

    If you are good, work is stable.
    401k matching
    Good vacation structure
    Flexi hours
    Tuition reimbursement
    Depending on position, cellphones paid for
    Good medical, dental vision
    Short & long term disability

    Cons

    Sometimes too much politics.
    lengthy procedures to get things done
    Top heavy with out of touch people (50/50 split)

    Advice to ManagementAdvice

    Constant layoffs do little to motivate.
    some people live in fear when their manager says "be thankful you even have a job"

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Experian ruined Medical Present Value ( MPV)

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    MPV was a terrifc place to work. The company culture was upbeat and supportive. The focused was on excellence, teamwork and on serving our clients.

    Cons

    After MPV was acquired by Experian to form Experian Healthcare everything changed for the worse. The "leaders" Experian sent in were anything but. The focus was on bottomline growth by bean counters and the rest be damned.

    Advice to ManagementAdvice

    Hopefully the Passport leadership is in charge now.

    Recommends
  3. 1 person found this helpful  

    Horrible Company... Avoid

    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Not much in the way of pros... maybe pay would be about it

    Cons

    Management disconnected, Resourcing shortages, Attrition, Back Stabbing... the list goes on and on

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Did not pay out bonus to top performer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    work life balance, some of my colleagues were nice, our division was an interesting business

    Cons

    Last year bonus was cut in half due to company performance, this year they gave nothing, I was a top rated employee.

    Advice to ManagementAdvice

    Since I left, I realized that this was an even more awful place to work than I realized when I was there. They are cheap and the bulk of their leadership is terrible. Very high turnover.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Trying...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Many employees have been there for 20+ years; I love my manager, but I know my manager is frustrated with upper management. However, a lot of jobs are being moved to Chile and Costa Rica.

    Cons

    A lot of jobs are being moved to Chile and Costa Rica, although I think some of those will be regretted - will be loss of customer satisfaction, which is already an issue.

    Advice to ManagementAdvice

    If you want consumer trust, you should provide a robust product to truly assist people repair their credit - not just tell them what increases/decreases rating...most know this but were hit hard during the recent recession and need to know how to clear up older issues.

    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    The worst place I ever worked, which is saying a lot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    I had good work-life balance. That was honestly the reason I stayed as long as I did but in the end, it wasn't nearly enough.

    Cons

    Swimming in mediocrity, terrible talent brand, don't care about employees

    Advice to ManagementAdvice

    Experian was profitable in 2013, but didn't hit their overly aggressive targets, so they screwed people out of bonuses, but top performers were still supposed to get something. They have a written policy that if you are still employed at end of fiscal year (April 1), you will get your bonus. They did not honor that this year, even though it was a written policy. If you left after April 1, they just screwed you out of it. No letter, nothing. It's a class action suit waiting to happen. And this is one of many examples of how little they care about their employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Good company but poor leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Try to promote corporate culture and diversity,

    Cons

    Changing leadership affect employee morality.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Middle management unethical, no accountability

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Services  in  Schaumburg, IL
    Former Employee - Client Services in Schaumburg, IL

    Pros

    good work life balance, good benefits

    Cons

    no growth opportunity, very clicky

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Very positive. Unfortunately management changes will turn everything around.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Expert IT Architect  in  Costa Mesa, CA
    Former Employee - Expert IT Architect in Costa Mesa, CA

    Pros

    Very low turnaround from our group and manager. Employee are loyal and work to their best with super high team spirit

    Cons

    Offshore and outsource promote lower employee morality.

    Recommends
    Negative Outlook
    No opinion of CEO
  11.  

    Great people, business is successfully transforming to digital media

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Schaumburg, IL
    Current Employee - Anonymous Employee in Schaumburg, IL

    Pros

    The Targeting group has the most talented individuals, generally, of any in EMS. Very high employee engagement scores, best in class client satisfaction results. Team culture of hard work and fun.

    Cons

    Broad, complex product portfolio; sometimes hard to stay focused given multiple priorities. Intense drive for results in recent years means that you have to perform at a very high level in sales roles, and there has therefore been higher turnover in sales.

    Advice to ManagementAdvice

    Experian's board should double down on further investment in this business, the growth potential is very strong.

    Recommends
    Positive Outlook

Worked for Experian Americas? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.