Experian Americas Reviews

Updated October 15, 2014
Updated October 15, 2014
112 Reviews
2.9
112 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Craig Boundy
4 Ratings

Review Highlights

Pros
  • work life balance, some of my colleagues were nice, our division was an interesting business (in 8 reviews)

  • Good pay and benefits but no loyalty, doesn't matter how hard you work or how smart you are (in 6 reviews)


Cons
  • They say they support a work/life balance, but it's sometimes met with animosity, even if you're a great employee whose had great reviews (in 4 reviews)

  • Senior management profiles and targets groups of people for termination (in 6 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    It's an OK place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Director
    Current Employee - Senior Director

    I have been working at Experian Americas full-time (more than 5 years)

    Pros

    They offer excellent compensation and benefits. A very generous time off policy with high levels of accrual for FTO. Great for Statisticians and Programmers in that this is the crux of what Experian does. Not so great for the rest of us.

    Cons

    Getting more bureaucratic all the time. Just trying to get all the supplies and equipment for a new employee requires and Act of Congress it seems.

    Advice to ManagementAdvice

    The notion of career development is essentially a recruiting tool....I can count on 1 hand the number of promotions I've seen occur in the 6 years I've been with this group. Management: Create that pathway, or you will continue to lose people to better opportunities.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    If you can stay off the radar, you can probably eek out a pretty good career for a few years at Experian Consumer Direct

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Costa Mesa, CA
    Former Employee - Director in Costa Mesa, CA

    I worked at Experian Americas full-time (more than 5 years)

    Pros

    Flexible work schedule if you are part of any supervisory role. Challenging work environment. Great place to get your "feet wet" in a Fortune 500 company and learn the ins and outs of corporate politics.

    Cons

    Lay offs were like clockwork at the end of every fiscal year (April). Vision and strategy of the company would COMPLETELY change direction based on mid year financial projections. This often meant the customer got the short end of the stick. Good ol boys club at Executive mgmt level with a huge amount of alpha females in all depts. who would not hesitate to backstab/sell out team members on their way up the ladder. Lot's of silos even though we were always told that they had been broken down. Taking time off was encouraged publicly but privately it was strongly "suggested" that you work from home/vacation or else your job might be deemed expendable. Very much a "what have you done for me lately" environment at times.

    Advice to ManagementAdvice

    Pick a strategy for the year and execute it faithfully. Stop focusing on the order funnel and really start improving the way you relate with customers to better retain them. Truly develop meaningful and innovative consumer solutions instead of re-hashing the same ol bait n switch methods on the credit membership programs.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Too much change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA

    I worked at Experian Americas full-time (more than 8 years)

    Pros

    Great colleagues, excellent pay and benefits. Most of the time, the work is quite interesting.

    Cons

    Too much change over the last year. During the recession there were lots of lay-offs and virtually no positions have been refilled. This has led to burnout amongst too many good people. While the work is rewarding and the people are great, the consistent demand to do more with less is going to drive people to leave now that the job market is better.

    Advice to ManagementAdvice

    Bottom line focus has led to missed investment opportunities in people and platforms. The company and BOD need to take a longer term view than they currently do so that the company can compete better than it is currently doing.

    Recommends
    Negative Outlook
    Disapproves of CEO
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  5.  

    Been good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Allen, TX
    Current Employee - Director in Allen, TX

    I have been working at Experian Americas full-time (more than 10 years)

    Pros

    If you are good, work is stable.
    401k matching
    Good vacation structure
    Flexi hours
    Tuition reimbursement
    Depending on position, cellphones paid for
    Good medical, dental vision
    Short & long term disability

    Cons

    Sometimes too much politics.
    lengthy procedures to get things done
    Top heavy with out of touch people (50/50 split)

    Advice to ManagementAdvice

    Constant layoffs do little to motivate.
    some people live in fear when their manager says "be thankful you even have a job"

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Experian ruined Medical Present Value ( MPV)

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian Americas full-time

    Pros

    MPV was a terrifc place to work. The company culture was upbeat and supportive. The focused was on excellence, teamwork and on serving our clients.

    Cons

    After MPV was acquired by Experian to form Experian Healthcare everything changed for the worse. The "leaders" Experian sent in were anything but. The focus was on bottomline growth by bean counters and the rest be damned.

    Advice to ManagementAdvice

    Hopefully the Passport leadership is in charge now.

    Recommends
  7. 2 people found this helpful  

    Horrible Company... Avoid

    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian Americas as a contractor

    Pros

    Not much in the way of pros... maybe pay would be about it

    Cons

    Management disconnected, Resourcing shortages, Attrition, Back Stabbing... the list goes on and on

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Trying...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Americas full-time (more than 3 years)

    Pros

    Many employees have been there for 20+ years; I love my manager, but I know my manager is frustrated with upper management. However, a lot of jobs are being moved to Chile and Costa Rica.

    Cons

    A lot of jobs are being moved to Chile and Costa Rica, although I think some of those will be regretted - will be loss of customer satisfaction, which is already an issue.

    Advice to ManagementAdvice

    If you want consumer trust, you should provide a robust product to truly assist people repair their credit - not just tell them what increases/decreases rating...most know this but were hit hard during the recent recession and need to know how to clear up older issues.

    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Did not pay out bonus to top performer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian Americas full-time (more than an year)

    Pros

    work life balance, some of my colleagues were nice, our division was an interesting business

    Cons

    Last year bonus was cut in half due to company performance, this year they gave nothing, I was a top rated employee.

    Advice to ManagementAdvice

    Since I left, I realized that this was an even more awful place to work than I realized when I was there. They are cheap and the bulk of their leadership is terrible. Very high turnover.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    The worst place I ever worked, which is saying a lot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian Americas full-time (more than an year)

    Pros

    I had good work-life balance. That was honestly the reason I stayed as long as I did but in the end, it wasn't nearly enough.

    Cons

    Swimming in mediocrity, terrible talent brand, don't care about employees

    Advice to ManagementAdvice

    Experian was profitable in 2013, but didn't hit their overly aggressive targets, so they screwed people out of bonuses, but top performers were still supposed to get something. They have a written policy that if you are still employed at end of fiscal year (April 1), you will get your bonus. They did not honor that this year, even though it was a written policy. If you left after April 1, they just screwed you out of it. No letter, nothing. It's a class action suit waiting to happen. And this is one of many examples of how little they care about their employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Middle management unethical, no accountability

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Services in Schaumburg, IL
    Former Employee - Client Services in Schaumburg, IL

    I worked at Experian Americas full-time (more than 8 years)

    Pros

    good work life balance, good benefits

    Cons

    no growth opportunity, very clicky

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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