Experian Americas
2.8 of 5 101 reviews
jobs.experian.com Costa Mesa, CA 5000+ Employees

Experian Americas Reviews

Updated Apr 9, 2014
Experian Americas – “North America Education Ambassador Program”

All Employees Current Employees Only

2.8 101 reviews

                             

45% Approve of the CEO

Experian Americas CEO, Experian Group Don Robert

Don Robert

(58 ratings)

43% of employees recommend this company to a friend
101 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Good pay and benefits but no loyalty, doesn't matter how hard you work or how smart you are"
    in 5 reviews
  • "They were ok on letting you work from home at times which is a nice option"
    in 5 reviews
Cons:
  • "They say they support a work/life balance, but it's sometimes met with animosity, even if you're a great employee whose had great reviews"
    in 4 reviews
  • "Asked to use cumbersome CRM tool from Siebel as well as update several manual spreadsheets weekly for senior management"
    in 6 reviews
  • Show more review highlights

Reviews

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Great people, business is successfully transforming to digital media

Anonymous Employee (Current Employee)
Schaumburg, IL

I have been working at Experian Americas full-time for more than 8 years

ProsThe Targeting group has the most talented individuals, generally, of any in EMS. Very high employee engagement scores, best in class client satisfaction results. Team culture of hard work and fun.

ConsBroad, complex product portfolio; sometimes hard to stay focused given multiple priorities. Intense drive for results in recent years means that you have to perform at a very high level in sales roles, and there has therefore been higher turnover in sales.

Advice to Senior ManagementExperian's board should double down on further investment in this business, the growth potential is very strong.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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BEST Company Ever

Marketing Supervisor (Former Employee)

I worked at Experian Americas full-time for more than 3 years

ProsAwesome Management, GREAT pay, benefits, environment

ConsI really have no negatives, I had such a great experience

Advice to Senior Managementnothing

Yes, I would recommend this company to a friend

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Great company to work for. We work hard and play hard

Client Supports/Sales (Current Employee)
Schaumburg, IL

I have been working at Experian Americas part-time for more than a year

ProsThey allow you to grow within your position and also try new things. I have had the opportunity to implement new procedures that are currently in place.

ConsThere is nothing about this company, management or my current position that is unsatisfactory except the fact that my hours went to part-time again

Advice to Senior Managementn/a

Yes, I would recommend this company to a friend

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Very positive. Unfortunately management changes will turn everything around.

Expert IT Architect (Former Employee)
Costa Mesa, CA

I worked at Experian Americas full-time for more than 10 years

ProsVery low turnaround from our group and manager. Employee are loyal and work to their best with super high team spirit

ConsOffshore and outsource promote lower employee morality.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Creative Team Review

Anonymous Employee (Current Employee)

I have been working at Experian Americas as a contractor for more than a year

ProsExcellent work life balance.
Leadership that is not over bearing and open to ideas.
Friendly people

ConsSmall crappy monitors
Some of the work cubicles are not in distracting high traffic areas.

Advice to Senior ManagementThe work areas could be improved

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Good job, good salary, limited advancement

Sales (Former Employee)
Schaumburg, IL

I worked at Experian Americas full-time for more than 3 years

ProsLot's of lateral exposure and opportunities

Consbureaucracy get's in the way

Advice to Senior Managementflatten the organization

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Typical Corporate America, really

Anonymous Employee (Current Employee)

I have been working at Experian Americas full-time for more than 5 years

ProsFor me, work-life balance is okay, no complaints. There are a lot of opportunities and the location is good.

ConsWatch out for politics, really. Contractors are allowed to work from home and a very flexible schedule, while permanent employees are not, which is unfair. While there are a lot of opportunities, it's still difficult to move from one department to another and you get pigeon-holed quickly.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Too Much

Customer Support (Former Employee)
Schaumburg, IL

I worked at Experian Americas full-time for more than 10 years

ProsGood Pay, Great People, site location

ConsMore with Less did not work and when it did you were outsourced

Advice to Senior ManagementPeople drive business, if it wasn't for the people, no business

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Strong organization with talented people

Anonymous Employee (Current Employee)
Costa Mesa, CA

I have been working at Experian Americas full-time for more than 5 years

ProsVery talented group of employees that work very hard and are dedicated to the
growth and overall reputation of the company. People truly care about eachother. Strong brand and company culture

ConsExperian is a very complex organization and very matrixed which makes it difficult to work with certain business lines.

Advice to Senior ManagementFocus more on the individual contributors and all level of employees that are Exempt and Non-Exempt.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great people but senior leadership is bad and layoffs are constant.

Product Marketing Manager (Former Employee)

I worked at Experian Americas full-time for more than 10 years

ProsYou are exposed to a variety of firms through client interactions and developing solutions to help them. Lots of great people at the company and I learned a lot from them. The project work was interesting and rewarding.

ConsThe culture is horrible- constantly facing layoffs and offshoring of jobs to other countries lacking the necessary skills. We had furlough days where HR forbid employees to work but everyone still worked those days without pay because they were afraid of losing their job. Hard to get promotions and raises unless you could "walk on water". Resources and funding for internal infrastructure were hard to get so technical systems were outdated.

Advice to Senior ManagementStop laying off great people and replacing them with sub-par workers without the skills. Spend money on technology to bring platforms up to date.
Stock price is not the be all end all--- you need to do a lot more to retain top talent.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Experian Americas – Why Work for Us?

We offer a range of opportunities, each one unique in its potential. To fill these roles, we seek people—from students to experienced professionals—who are looking to immerse themselves in an environment rife with… Full Overview

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