Experian Americas Reviews

Updated April 24, 2015
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2.7
124 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
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Craig Boundy
6 Ratings

Pros
  • work life balance, some of my colleagues were nice, our division was an interesting business (in 8 reviews)

  • Great colleagues, excellent pay and benefits (in 6 reviews)

Cons
  • They say they support a work/life balance, but it's sometimes met with animosity, even if you're a great employee whose had great reviews (in 4 reviews)

  • Senior management profiles and targets groups of people for termination (in 6 reviews)

More Pros and Cons

Employee Reviews

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  1. HR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Americas

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits, work/life balance, colleagues, mobility

    Cons

    It's a very matrixed environment

  2. Marketing Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Americas full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good work life/balance. On site amenities - cafeteria with reasonable pricing, subsidized snacks

    Cons

    Difficult to navigate change internally, no standardized review process

    Advice to Management

    Need standardized and accepted review process to help employees feel validated and provide merit increases to those that actually deserve it

  3. Data Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA

    I have been working at Experian Americas full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Decent Pay, great vacation, good health insurance, paid holidays, bonuses (if they hit their numbers)

    Cons

    Layoffs. Different parts of the business do things completely different than other parts of the business and nothing syncs up.

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  5. Helpful (1)

    With the loss of the CEO, Victor Nichols, decent management is out the window. Shame.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President Strategy for Banks in Costa Mesa, CA
    Current Employee - Vice President Strategy for Banks in Costa Mesa, CA

    I have been working at Experian Americas full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Flexible...reasonably stable company. Diverse locations

    Cons

    New management team. Most sales - esp. CIS - are ex-used cars salesmen and shouldn't be trusted with ANYTHING. Real trash.

    Advice to Management

    Bring back Victor

  6. Hard work will get noticed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Americas

    No opinion of CEO
    No opinion of CEO

    Pros

    Benefits are great and they are flexible with most non-call center employees. If you work in the call center you will need to make the commute into the office everyday other positions have the flexibility to work from home.

    Cons

    They continue to outsource jobs to other countries. Not sure if it’s to become a more “global” company or to save on salary costs.

  7. The company is suffering this calendar year. They lack focus in getting things done.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President Sales in Los Angeles, CA
    Former Employee - Vice President Sales in Los Angeles, CA

    I worked at Experian Americas (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    great benefits and impressive telecommunicating policy. You will learn a lot and the clients are strong. There are many strong and intelligent people there.

    Cons

    constant cost cutting to meet margins.

  8. Helpful (1)

    Wouldn't recommend to my worst enemy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Oakbrook Terrace, IL
    Current Employee - Anonymous Employee in Oakbrook Terrace, IL

    I have been working at Experian Americas full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good benefits that's all that I can say that's good.

    Cons

    Management is laughable. There is no leadership only bullying. Human resources is ineffective and doesn't want to get involved if there is an issue. The leadership only wants to keep employees under there thumb and over worked. Upper management is clueless.

    Advice to Management

    Take a management course and learn how to treat people who work for you

  9. Helpful (2)

    Management Changes Course and Lets Strategic Account Team Go!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President of Strategic Accounts in Charlotte, NC
    Former Employee - Vice President of Strategic Accounts in Charlotte, NC

    I worked at Experian Americas full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Experian has great products for the financial services industry. Continuous top management changes have resulted in the dismissal of all of the sales organization for the strategic accounts. The strategic account team is responsible for the revenue growth of the top financial organizations across the Americas. Management elected to reduce payroll and expenses by replacing seasoned sales professionals with a new staff that does not have the business requirements that our customers need!

    Cons

    I was a top performer at Experian and received the companies highest sales recognition award. After working for the company since 1989, I am disappointed that the new senior management saw no value in the responsibilities of our group. Experian has great products and people but constant turn over in management contributes to employees being laid off. In my case, our team is being replaced with Client Relationship Managers that only require three years of sales experience. Top accounts require a strong sales background that has the knowledge and resources to bring solutions that matter to the clients. So much for having a wing named after me!

    Advice to Management

    Invest in your sales people, have a stable work environment. At the end of the calendar year, people are scared they are going to be laid off. You have the potential to be a great company, just lacking the leadership to get there!

  10. Helpful (2)

    Sales executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian Americas full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great subject matter expertise, really smart people, good freedom/ flexibility, diverse product array, highly compliant in a strictly regulated industry.

    Cons

    Very departmentalized (think silos!); if you are not located in Costa Mesa, it can be challenging to network up and also difficult to hear the "real" statement senior leaders are making; strategic vision seems to have left with prior leadership.

    Advice to Management

    Be more transparent and communicative more often....what you are saying in Costa Mesa isn't making it out to the masses clearly and concisely.

  11. Steady state of decline...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources in Costa Mesa, CA
    Former Employee - Human Resources in Costa Mesa, CA

    I worked at Experian Americas full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Orange County is a great place to live
    Some really great talent in certain parts of the businesses
    If you work here, work in Decision Analytics or Credit Services ONLY
    The new North America CEO is great

    Cons

    Terribly underpaid, unless in the top 3 layers of management
    Wait a couple of years as change should be a good thing for this company - too many people have stayed too long because they know politics rather than having an expertise
    Competition is going to wipe away at least 1-2 of the 4 businesses in the foreseeable future
    Regional leadership constantly complains about Obamacare
    Regional-Global/Matrixed structure makes it impossible to do what's right for the business (regional businesses hate the globalization efforts because they don't want to lose their jobs, so you can't support global without getting your head cut off)
    Too many people have been there too long that they fight for their alliances rather than for the business, which is a big reason why they aren't doing so well - increasing competition is the biggest reason

    Advice to Management

    Bigger, and FASTER change is needed - speed up the global transformation so as to eliminate the ridiculous political culture amongst regional management
    Greater focus needed on younger generations and the employer brand; so much potential; replace leaders with people from outside of OC (especially those who have been there 10 years or more)

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