Experian Americas Reviews

Updated March 18, 2015
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2.9
121 Reviews
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Craig Boundy
6 Ratings

Pros
  • work life balance, some of my colleagues were nice, our division was an interesting business (in 8 reviews)

  • Great colleagues, excellent pay and benefits (in 6 reviews)

Cons
  • They say they support a work/life balance, but it's sometimes met with animosity, even if you're a great employee whose had great reviews (in 4 reviews)

  • Senior management profiles and targets groups of people for termination (in 6 reviews)

More Pros and Cons

Employee Reviews

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  1. With the loss of the CEO, Victor Nichols, decent management is out the window. Shame.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President Strategy for Banks in Costa Mesa, CA
    Current Employee - Vice President Strategy for Banks in Costa Mesa, CA

    I have been working at Experian Americas full-time (more than 5 years)

    Pros

    Flexible...reasonably stable company. Diverse locations

    Cons

    New management team. Most sales - esp. CIS - are ex-used cars salesmen and shouldn't be trusted with ANYTHING. Real trash.

    Advice to ManagementAdvice

    Bring back Victor

    Doesn't Recommend
    Neutral Outlook
  2. Hard work will get noticed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Americas

    Pros

    Benefits are great and they are flexible with most non-call center employees. If you work in the call center you will need to make the commute into the office everyday other positions have the flexibility to work from home.

    Cons

    They continue to outsource jobs to other countries. Not sure if it’s to become a more “global” company or to save on salary costs.

    No opinion of CEO
  3. The company is suffering this calendar year. They lack focus in getting things done.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President Sales in Los Angeles, CA
    Former Employee - Vice President Sales in Los Angeles, CA

    I worked at Experian Americas (more than 5 years)

    Pros

    great benefits and impressive telecommunicating policy. You will learn a lot and the clients are strong. There are many strong and intelligent people there.

    Cons

    constant cost cutting to meet margins.

    Doesn't Recommend
    Neutral Outlook
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  5. Sales executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian Americas full-time (more than 5 years)

    Pros

    Great subject matter expertise, really smart people, good freedom/ flexibility, diverse product array, highly compliant in a strictly regulated industry.

    Cons

    Very departmentalized (think silos!); if you are not located in Costa Mesa, it can be challenging to network up and also difficult to hear the "real" statement senior leaders are making; strategic vision seems to have left with prior leadership.

    Advice to ManagementAdvice

    Be more transparent and communicative more often....what you are saying in Costa Mesa isn't making it out to the masses clearly and concisely.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. Steady state of decline...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources in Costa Mesa, CA
    Former Employee - Human Resources in Costa Mesa, CA

    I worked at Experian Americas full-time (more than 3 years)

    Pros

    Orange County is a great place to live
    Some really great talent in certain parts of the businesses
    If you work here, work in Decision Analytics or Credit Services ONLY
    The new North America CEO is great

    Cons

    Terribly underpaid, unless in the top 3 layers of management
    Wait a couple of years as change should be a good thing for this company - too many people have stayed too long because they know politics rather than having an expertise
    Competition is going to wipe away at least 1-2 of the 4 businesses in the foreseeable future
    Regional leadership constantly complains about Obamacare
    Regional-Global/Matrixed structure makes it impossible to do what's right for the business (regional businesses hate the globalization efforts because they don't want to lose their jobs, so you can't support global without getting your head cut off)
    Too many people have been there too long that they fight for their alliances rather than for the business, which is a big reason why they aren't doing so well - increasing competition is the biggest reason

    Advice to ManagementAdvice

    Bigger, and FASTER change is needed - speed up the global transformation so as to eliminate the ridiculous political culture amongst regional management
    Greater focus needed on younger generations and the employer brand; so much potential; replace leaders with people from outside of OC (especially those who have been there 10 years or more)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. Decent company to work for. Undergoing a lot of changes

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Americas full-time

    Pros

    Work life balance, decent 401k plan and benefits, great people

    Cons

    Salaries are way below industry standards, lack of communication between managers and staff, little to zero annual increases and bonuses.

    Advice to ManagementAdvice

    Be honest with your staff and provide advancement opportunities to those who deserve it based on performance.

  8. Amazing place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian Americas

    Pros

    Innovative team, leading the industry in social media and digital brand initiatives. Very smart people on the social team.

    Cons

    Need more lunch options in the area.

    Recommends
    Positive Outlook
  9. 1 person found this helpful

    Avoid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Allen, TX
    Former Employee - Customer Service Associate in Allen, TX

    I worked at Experian Americas full-time (more than a year)

    Pros

    None
    There are amenities you have no time to take advantage of. Do not expect person in authority position to have a background in the field or expertise for that matter.

    Cons

    Unprofessional work environment. They do not help the consumer. Remember the more information on the credit report means they receive more money from creditors accurate or not. Stop order scores each creditor has their own scoring model they assess to your report therefore, we've all been duped.

    Advice to ManagementAdvice

    Fire all and regroup

    Doesn't Recommend
    Negative Outlook
  10. What once was great, isn't any longer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Schaumburg, IL
    Current Employee - Account Executive in Schaumburg, IL

    I have been working at Experian Americas full-time (more than 3 years)

    Pros

    - Decent pay, but definitely not industry leading
    - No micro management within my BU
    - Decent solutions that have a place and are fairly easy to sell
    - Company as a whole has its hands on about every type of data available

    Cons

    - Pay becomes flat and doesn't scale with increased sales revenue goals
    - Poor leadership within middle management to upper management, more interested in back slapping and the top/bottom profits to see it is costing them business and employees
    - Lack of vision within BU I work in
    - No longer industry leading when it comes to solutions sold to prospects
    - The company and BU's possess tons of data, but there is a lack of industry leading solutions that make the data actionable
    - Entirely to focused on top & bottom profits 365/24/7 to the point it has and will continue to cost the company sales and employees
    - Benefit package lags behind many 'mid'-sized companies I and my wife have worked for
    - Very unorganized and heavy internal politics from one BU to the next, makes it difficult to practically impossible to conduct business. "seamless" to the customer is a fantasy at this point
    - Lack of career path, even though they conduct annual employee review meetings to "help you grow and advance"

    Advice to ManagementAdvice

    Wake up!! A company that prides itself on employee happiness and tenure has turned south. For a company that had/has 80-90% tenure, to now see over 50% employee turnover in my BU and team should sound an alert. Yet nothing is done.

    Top/bottom revenue goals are terrific, but when it causes your business to stagnate without new leading solutions it will cost you business. This has been happening for years. It is costing you employees - we are tired of hearing about "lack of bandwidth".

    Listen to the folks in sales that are front line. They are the voice of the customer. Listen to what the customers are asking for and develop the product they are ask for. They want it, they are asking for it. Yet there is always a delay or reason on why the development of a solution is pushed back or worse.

    Middle and upper management need to take a crash course on leadership. There is a difference between a boss and a leader, unfortunately the trend within the company is are managers that are more "boss" than "leader".

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 2 people found this helpful

    If you can stay off the radar, you can probably eek out a pretty good career for a few years at Experian Consumer Direct

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Costa Mesa, CA
    Former Employee - Director in Costa Mesa, CA

    I worked at Experian Americas full-time (more than 5 years)

    Pros

    Flexible work schedule if you are part of any supervisory role. Challenging work environment. Great place to get your "feet wet" in a Fortune 500 company and learn the ins and outs of corporate politics.

    Cons

    Lay offs were like clockwork at the end of every fiscal year (April). Vision and strategy of the company would COMPLETELY change direction based on mid year financial projections. This often meant the customer got the short end of the stick. Good ol boys club at Executive mgmt level with a huge amount of alpha females in all depts. who would not hesitate to backstab/sell out team members on their way up the ladder. Lot's of silos even though we were always told that they had been broken down. Taking time off was encouraged publicly but privately it was strongly "suggested" that you work from home/vacation or else your job might be deemed expendable. Very much a "what have you done for me lately" environment at times.

    Advice to ManagementAdvice

    Pick a strategy for the year and execute it faithfully. Stop focusing on the order funnel and really start improving the way you relate with customers to better retain them. Truly develop meaningful and innovative consumer solutions instead of re-hashing the same ol bait n switch methods on the credit membership programs.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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