Experian Americas Reviews

Updated June 28, 2015
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129 Employee Reviews

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  1. Great people, business is successfully transforming to digital media

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Schaumburg, IL
    Current Employee - Anonymous Employee in Schaumburg, IL

    I have been working at Experian Americas full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The Targeting group has the most talented individuals, generally, of any in EMS. Very high employee engagement scores, best in class client satisfaction results. Team culture of hard work and fun.

    Cons

    Broad, complex product portfolio; sometimes hard to stay focused given multiple priorities. Intense drive for results in recent years means that you have to perform at a very high level in sales roles, and there has therefore been higher turnover in sales.

    Advice to Management

    Experian's board should double down on further investment in this business, the growth potential is very strong.


  2. BEST Company Ever

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Supervisor
    Former Employee - Marketing Supervisor

    I worked at Experian Americas full-time (More than 3 years)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Awesome Management, GREAT pay, benefits, environment

    Cons

    I really have no negatives, I had such a great experience

    Advice to Management

    nothing


  3. Great company to work for. We work hard and play hard

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Supports/Sales in Schaumburg, IL
    Current Employee - Client Supports/Sales in Schaumburg, IL

    I have been working at Experian Americas part-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    They allow you to grow within your position and also try new things. I have had the opportunity to implement new procedures that are currently in place.

    Cons

    There is nothing about this company, management or my current position that is unsatisfactory except the fact that my hours went to part-time again

    Advice to Management

    n/a


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good job, good salary, limited advancement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Schaumburg, IL
    Former Employee - Sales in Schaumburg, IL

    I worked at Experian Americas full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Lot's of lateral exposure and opportunities

    Cons

    bureaucracy get's in the way

    Advice to Management

    flatten the organization


  6. Typical Corporate America, really

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Americas full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    For me, work-life balance is okay, no complaints. There are a lot of opportunities and the location is good.

    Cons

    Watch out for politics, really. Contractors are allowed to work from home and a very flexible schedule, while permanent employees are not, which is unfair. While there are a lot of opportunities, it's still difficult to move from one department to another and you get pigeon-holed quickly.


  7. Too Much

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support in Schaumburg, IL
    Former Employee - Customer Support in Schaumburg, IL

    I worked at Experian Americas full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good Pay, Great People, site location

    Cons

    More with Less did not work and when it did you were outsourced

    Advice to Management

    People drive business, if it wasn't for the people, no business


  8. Helpful (2)

    Amazingly poor leadership--but great colleagues

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director
    Current Employee - Director

    I have been working at Experian Americas full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Fair pay--solid benefits. Some terrific people--and amazing data assets for marketing, solid analytic staff

    Cons

    Hard to imagine less effective senior leadership. Poor technologies meaning exceptionally long working hours to fill holes. Yearly reorganizations to no purpose. Finance runs the show--so off-shoring and lower quality client deliverables, lots of meaningless reports to fill out--and poor technology support-- a help desk that tries but to no avail. Frustrating place to work if you want to do a good job

    Advice to Management

    Spin off the marketing services business--and stick to credit services.


  9. Helpful (4)

    Great people but senior leadership is bad and layoffs are constant.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Marketing Manager
    Former Employee - Product Marketing Manager

    I worked at Experian Americas full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    You are exposed to a variety of firms through client interactions and developing solutions to help them. Lots of great people at the company and I learned a lot from them. The project work was interesting and rewarding.

    Cons

    The culture is horrible- constantly facing layoffs and offshoring of jobs to other countries lacking the necessary skills. We had furlough days where HR forbid employees to work but everyone still worked those days without pay because they were afraid of losing their job. Hard to get promotions and raises unless you could "walk on water". Resources and funding for internal infrastructure were hard to get so technical systems were outdated.

    Advice to Management

    Stop laying off great people and replacing them with sub-par workers without the skills. Spend money on technology to bring platforms up to date.
    Stock price is not the be all end all--- you need to do a lot more to retain top talent.


  10. Strong organization with talented people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA

    I have been working at Experian Americas full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very talented group of employees that work very hard and are dedicated to the
    growth and overall reputation of the company. People truly care about eachother. Strong brand and company culture

    Cons

    Experian is a very complex organization and very matrixed which makes it difficult to work with certain business lines.

    Advice to Management

    Focus more on the individual contributors and all level of employees that are Exempt and Non-Exempt.


  11. Good Company, Strong Leadership, High Demands.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA

    I have been working at Experian Americas full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The people you work with
    Benefits
    Job complexity
    Variety in the work you are asked to perform
    Interesting compnay/product

    Cons

    Streamlined resources
    More focus on the stock holders/agressive results than employees
    Lack of work/life balance

    Advice to Management

    We can be successful without running the employee population into the ground. There needs to be a plan to re-engage the excitement about working for Experian.



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