Experian Americas Reviews

Updated August 27, 2015
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138 Employee Reviews

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  1. Helpful (1)

    Been good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Allen, TX
    Current Employee - Director in Allen, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Experian Americas full-time (More than 10 years)

    Pros

    If you are good, work is stable. 401k matching Good vacation structure Flexi hours Tuition reimbursement Depending on position, cellphones paid for Good medical, dental vision Short & long term disability

    Cons

    Sometimes too much politics. lengthy procedures to get things done Top heavy with out of touch people (50/50 split)

    Advice to Management

    Constant layoffs do little to motivate. some people live in fear when their manager says "be thankful you even have a job"


  2. Experian ruined Medical Present Value ( MPV)

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Experian Americas full-time

    Pros

    MPV was a terrifc place to work. The company culture was upbeat and supportive. The focused was on excellence, teamwork and on serving our clients.

    Cons

    After MPV was acquired by Experian to form Experian Healthcare everything changed for the worse. The "leaders" Experian sent in were anything but. The focus was on bottomline growth by bean counters and the rest be damned.

    Advice to Management

    Hopefully the Passport leadership is in charge now.


  3. Helpful (3)

    Did not pay out bonus to top performer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian Americas full-time (More than a year)

    Pros

    work life balance, some of my colleagues were nice, our division was an interesting business

    Cons

    Last year bonus was cut in half due to company performance, this year they gave nothing, I was a top rated employee.

    Advice to Management

    Since I left, I realized that this was an even more awful place to work than I realized when I was there. They are cheap and the bulk of their leadership is terrible. Very high turnover.


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  5. Trying...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at Experian Americas full-time (More than 3 years)

    Pros

    Many employees have been there for 20+ years; I love my manager, but I know my manager is frustrated with upper management. However, a lot of jobs are being moved to Chile and Costa Rica.

    Cons

    A lot of jobs are being moved to Chile and Costa Rica, although I think some of those will be regretted - will be loss of customer satisfaction, which is already an issue.

    Advice to Management

    If you want consumer trust, you should provide a robust product to truly assist people repair their credit - not just tell them what increases/decreases rating...most know this but were hit hard during the recent recession and need to know how to clear up older issues.


  6. Helpful (4)

    The worst place I ever worked, which is saying a lot

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian Americas full-time (More than a year)

    Pros

    I had good work-life balance. That was honestly the reason I stayed as long as I did but in the end, it wasn't nearly enough.

    Cons

    Swimming in mediocrity, terrible talent brand, don't care about employees

    Advice to Management

    Experian was profitable in 2013, but didn't hit their overly aggressive targets, so they screwed people out of bonuses, but top performers were still supposed to get something. They have a written policy that if you are still employed at end of fiscal year (April 1), you will get your bonus. They did not honor that this year, even though it was a written policy. If you left after April 1, they just screwed you out of it. No letter, nothing. It's a class action suit waiting to happen. And this is one of many examples of how little they care about their employees.


  7. Great people, business is successfully transforming to digital media

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Schaumburg, IL
    Current Employee - Anonymous Employee in Schaumburg, IL
    Recommends
    Positive Outlook

    I have been working at Experian Americas full-time (More than 8 years)

    Pros

    The Targeting group has the most talented individuals, generally, of any in EMS. Very high employee engagement scores, best in class client satisfaction results. Team culture of hard work and fun.

    Cons

    Broad, complex product portfolio; sometimes hard to stay focused given multiple priorities. Intense drive for results in recent years means that you have to perform at a very high level in sales roles, and there has therefore been higher turnover in sales.

    Advice to Management

    Experian's board should double down on further investment in this business, the growth potential is very strong.


  8. Helpful (3)

    Middle management unethical, no accountability

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Services in Schaumburg, IL
    Former Employee - Client Services in Schaumburg, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Experian Americas full-time (More than 8 years)

    Pros

    good work life balance, good benefits

    Cons

    no growth opportunity, very clicky


  9. BEST Company Ever

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Supervisor
    Former Employee - Marketing Supervisor
    Recommends
    No opinion of CEO

    I worked at Experian Americas full-time (More than 3 years)

    Pros

    Awesome Management, GREAT pay, benefits, environment

    Cons

    I really have no negatives, I had such a great experience

    Advice to Management

    nothing


  10. Great company to work for. We work hard and play hard

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Supports/Sales in Schaumburg, IL
    Current Employee - Client Supports/Sales in Schaumburg, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Experian Americas part-time (More than a year)

    Pros

    They allow you to grow within your position and also try new things. I have had the opportunity to implement new procedures that are currently in place.

    Cons

    There is nothing about this company, management or my current position that is unsatisfactory except the fact that my hours went to part-time again

    Advice to Management

    n/a


  11. Typical Corporate America, really

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian Americas full-time (More than 5 years)

    Pros

    For me, work-life balance is okay, no complaints. There are a lot of opportunities and the location is good.

    Cons

    Watch out for politics, really. Contractors are allowed to work from home and a very flexible schedule, while permanent employees are not, which is unfair. While there are a lot of opportunities, it's still difficult to move from one department to another and you get pigeon-holed quickly.



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