Experian Americas Reviews

Updated October 15, 2014
Updated October 15, 2014
112 Reviews
2.9
112 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Craig Boundy
4 Ratings

Review Highlights

Pros
  • work life balance, some of my colleagues were nice, our division was an interesting business (in 8 reviews)

  • Good pay and benefits but no loyalty, doesn't matter how hard you work or how smart you are (in 6 reviews)


Cons
  • They say they support a work/life balance, but it's sometimes met with animosity, even if you're a great employee whose had great reviews (in 4 reviews)

  • Senior management profiles and targets groups of people for termination (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Americas full-time

    Pros

    Offers challenges and provides tools to accomplish goals set.
    Home/Life Balance
    Growing Company, acquiring other companies

    Cons

    Leadership changes, which then changes direct reports goals

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Experian - A Disappointment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer
    Current Employee - Software Developer

    I have been working at Experian Americas full-time (more than 5 years)

    Pros

    Flexible hours and work-from-home policy.

    Cons

    Little job satisfaction. No training on poorly documented internal software. Constant threat of being laid off. Overly competitive environment resulting in minimal sharing of information between team members. Frequent use of large email distribution groups to disparage team members for even the slightest mistakes. The longer you work there and the more valuable you become to the company, the more tolerant management is of the above-referenced behaviors. My best advice to anyone considering a software developer position at Experian: Keep looking.

    Advice to ManagementAdvice

    Do not just dismiss any kind of constructive criticism because it is coming from an employee who is not in a managerial role. Try showing some respect and compassion to those who have made a lot of sacrifices for the company and are being let go for cheaper alternatives.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    May want to look elsewhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian Americas full-time (more than 8 years)

    Pros

    Great co-workers and excellent benefits.

    Cons

    Top heavy and bottom line numbers are made at the expense of employee layoffs.

    Doesn't Recommend
    No opinion of CEO
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  5. 2 people found this helpful  

    Great Company Tough Competitive and Regulatory landscape

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President Sales in New York, NY
    Current Employee - Vice President Sales in New York, NY

    I have been working at Experian Americas full-time (more than an year)

    Pros

    Smart and dedicated workforce, good management. US HQ is in an incredibly beautiful location in Costa Mesa, CA. Every quota-carrying customer-facing salesperson gets a car leased for them. Nice perk!

    Cons

    Competitive and regulatory pressure is hampering morale and growth in the Preferred and Strategic sales organizations. In some sales organizations, the travel justifications required for customer-facing sellers include getting pre approval of travel. There are multiple Silo organizations for Affinity Marketing,CheetahMail, Consumer (Credit Services / CIS), Business (BIS), Decision Analytics. Products can sometimes be overlapping or competing and confusing to clients who are called upon by multiple sellers within these sales Silos. Senior leadership in this BIS organization are under tremendous pressure to deliver and is poorly viewed by those employees. Poor Management and Product Quality in certain areas are NOT where they need to be. Incredibly expensive infrastructure security and maintenance for the company Data Center where major applications are hosted. This hampers a competitive price structure - which is often the reason sales is losing to competition.

    Advice to ManagementAdvice

    Quit the knee-jerk organizational changes that typically include taking sellers out of the customer engagements they are in. Gain command of the various silos and rationalize the end to end Product Development Process. You need to give straight and continuous feedback as you bring aboard new leaders to the organization. With West Coast leadership this is often impossible to accomplish if you work on the east coast. HR leadership does not advocate for employees or engage with recommendations or help. Overall? Disappointing ride.

    Recommends
    Negative Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Extremely Hostile to It's Own managment and Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Director in Costa Mesa, CA
    Current Employee - IT Director in Costa Mesa, CA

    I have been working at Experian Americas full-time (more than 5 years)

    Pros

    Hard to think of any

    Cons

    Having left Experian, I now remember what it's like to work at a place that appreciates their employees. Experian has 1 BILLION in profit. Hard to think why they feel they need to belittle their employees and grind them and treat them as disposable.

    Advice to ManagementAdvice

    As an old friend of mine taught me, the fish goes bad from the head. Most of the executive managment really needs to be replaced by human beings that care for the people that work at Experian.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Dallas, TX
    Current Employee - Account Executive in Dallas, TX

    I have been working at Experian Americas full-time (more than 3 years)

    Pros

    So much opportunity on their BIS side - service, cost, data and product uniquely positioned in marketplace.

    Cons

    Lots of updates on your deal progress requested from all levels of management.

    Advice to ManagementAdvice

    Let sales run their business, be there for support as they always are.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Software engineer tech lead

    Current Employee - Software Engineer Tech Lead in Costa Mesa, CA
    Current Employee - Software Engineer Tech Lead in Costa Mesa, CA

    I have been working at Experian Americas full-time (more than 5 years)

    Pros

    Challenging, lots of new things to learn, growing company

    Cons

    The work schedule is horrendous.

  9. 1 person found this helpful  

    Comp plan was not accurately described during the interview process by hiring manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in New York, NY
    Former Employee - Account Executive in New York, NY

    I worked at Experian Americas full-time (more than 3 years)

    Pros

    - Significant R&D dollars spent on improving their consumer and commercial credit solutions

    Cons

    - Hiring managers need to be truthful when explaining the compensation package with their sales people
    - Asked to use cumbersome CRM tool from Siebel as well as update several manual spreadsheets weekly for senior management

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 2 people found this helpful  

    No Job Security, Cut Cost

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA

    I worked at Experian Americas full-time (more than 3 years)

    Pros

    Used to be a good company with many loyal employees worked 20+, 30+ years.

    Cons

    Constant Upper Management changes, layoff happens every 6 months or so to cut cost, employee lack job security, nowhere/department is safe now. Job moved out of US (offshore) to cut cost. No space to grow, no budget for training, you were expected to work 50-60 hours a week, any regular 40 hours a week might be questioned by your upper manager. Heavy mid level managements doing nothing other than collecting status report.

    Advice to ManagementAdvice

    Do something to retain good people. Too many mid level managements, trim down unnecessary mangers and leaders to save cost is better than let good employees go.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Great cleints, colleagues, trending towards the right approach to media across all channels

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Development Manager in San Francisco, CA
    Current Employee - Business Development Manager in San Francisco, CA

    I have been working at Experian Americas full-time (more than an year)

    Pros

    Great access to the best client prospects.

    Cons

    Quick growth, and scaling against budgets and operational management. Typical, but still a con at times.

    Advice to ManagementAdvice

    Value employee contribution, and genuinely support employees with an authentic approach.

    Recommends
    Positive Outlook
    Approves of CEO

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