Experian
2.8 of 5 231 reviews
www.experiangroup.com Dublin, Ireland 5000+ Employees

Experian Reviews

Updated Jul 1, 2014
Experian – Nottingham – “Experian Landmark House”

All Employees Current Employees Only

2.8 231 reviews

                             

54% Approve of the CEO

Experian CEO and Director Don Robert

Don Robert

(129 ratings)

40% of employees recommend this company to a friend
231 Employee Reviews
in

Review Highlights

Pros:
  • "Good work life balance, great office culture and great hardworking people to work with"
    in 16 reviews
  • "Good benefits, decent time off, plenty of telework opportunities"
    in 21 reviews
Cons:
  • "Senior management does not take interest in mentoring subordinates"
    in 18 reviews
  • "Not enough work-life balance or work from home opportunities (they frown on it, it seems)"
    in 5 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

    3 people found this helpful  

    Experian - Losing its way

    Sales (Current Employee)
    London, England (UK)

    ProsDecision Analytics UK have some great products and people
    Core credit bureau is hanging on to the primary bureau spot
    Consumer services is benefiting from increased consumer interest in their credit file

    ConsDecision analytics expertise continues to be eroded by lesser talent from North American.
    Core credit bureau lacks a strategic vision and is only holding on to primary UK bureau because clients cannot justify the investment to switch suppliers
    Marketing services lacks a cohesive strategy and expertise to move beyond basis list cleaning and rental.
    Consumer services is not in control of its growth and has no alternative once interest starts to decline.

    Advice to Senior ManagementFocus on the things you do well in credit referencing, and invest building and acquiring these around the world to build a global reference point. Stay away from the fashion areas in marketing and accept should just stay as a core data supplier to organisation who know how to play in this space (how much more shareholder investment will you waste before you realise this).
    Stop the US management takeover; remember it was the little UK business which grew and bought the mighty US organisation because it understood what being a CRA means. The US business is still third out of three players today, and so are its management.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    • Disapproves of CEO

    2 people found this helpful  

    Target driven with no loyalty to staff

    Account Manager (Current Employee)
    London, England (UK)

    ProsInteresting work
    Good location easy commute
    There is a sense of trying to serve charities
    Ftse 100 firm
    Nice enough colleagues

    ConsUnrealistic expectations
    Poor work life balance
    Self serving management with no foresight beyond the bottom line
    Archaic HR policy
    Real information does not flow despite a deluge of emails and intranet sites which are supposed to deal with this.
    Insular Departments
    Huge staff turnover

    Advice to Senior ManagementIf you really cared about people you'd find and release talent that you did not know you had. Results focused policies only lead to harassed, bullied staff who eventually quit. Most of these people want to contribute and are loyal but leave because they feel used and unappreciated.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    3 people found this helpful  

    Qualifies as my worst employer

    Analyst (Former Employee)
    Costa Mesa, CA

    ProsCafeteria was nice. Security guards were very friendly and professional.

    ConsMany managers were immature, have no class and not so educated, especially those who have been there for 15+ years.
    There were a lot of outsourcing of jobs to other countries.
    They lay off people when they need to make their numbers.
    They do not develop their employees.

    Advice to Senior ManagementComplete a real, useful degree and then develop your people.

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    • Career Opportunities
           
    • Disapproves of CEO

     

    A lot depends on which area you work in.

    Software Development Expert (Former Employee)
    Costa Mesa, CA

    ProsGood benefits, decent time off, plenty of telework opportunities. If you land in the right area with the right manager there are good opportunities. Aim for Experian Credit or Experian Interactive.

    ConsExtremely political. Everything is a secret with this management; even org charts are hard to come by. A lot of good people have been laid off just to make arbitrary profit targets. Above all stay away from Experian Marketing Solutions. They work hard but management can't sell the products they tell them to build and there are plenty of layoffs.

    Advice to Senior ManagementQuick being so secretive. It's common knowledge you wanted to sell Experian Marketing and couldn't. Deal with the employees honestly and be happy with single-digit growth instead of laying off good people to achieve double digit profit margins.

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    • No Opinion of CEO

     

    Chinese water torture

    Consumer Associate II (Current Employee)
    Allen, TX

    ProsGood benefits and time off. The building is clean. There is a good level of interaction and cohesiveness between your coworkers at your same level. For me the commute is easy.

    ConsLack of room for growth. Poor judges of talent. Cannot see the forest through the trees management. Group think atmosphere. Qualitative and quantitative expectations not based on real world scenarios and situtations. It feels as if team leads and supervisors look down on those the manage.

    Advice to Senior ManagementOpen your eyes and look in the mirror. Listen to employees instead of becoming defensive. Stop being dishonest with employees.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    IT Group

    IT Group (Former Employee)
    Schaumburg, IL

    ProsIf your ingrained in the group you can get away with doing very very little, and with no career skill advancement on your part. If your lucky, you can get a very good paycheck for doing nothing, and not even showing up to work. Heck get an IT management position and not even know what SDLC stands for. Or be a project manager and never have seen MS Project in your life.

    ConsToo many overpaid - underskilled staff sitting on their behinds. First level management protects their friends to protect their jobs. Front line management does not posses the knowledge or skill sets to understand the requests or requirements being presented, they are to rock the boat. Far too many uneducated and underskilled staff that have been protected for years and now that the real world has come knocking on their door, they are scared and complaining, Where else can you have a job for 10 plus years in IT without a degree, no certifications, no skill set improvement? Where else can you complain that you cant work from home most of the week? Where else can you come to work past nine, take a two hour lunch, (two hours because besides lunch I have to exercise or play volleyball) and leave before five pm. Most of the older employees act as if it is a high school clich.

    Advice to Senior ManagementClean up the dead wood sitting there in Schaumburg, you can remove half the IT group and would not see a difference - especially with the senior members. Stop calling people what they are not, a customer service representative is not a project manager, a solutions arch is not some coder who has managed to sit in the same chair for 15 years. A business analyst is not someone who just happens to have worked with the same workflow for 20 years but has not other knowledge or experience. You have a bunch of overpaid cry babies who need a dose of reality

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Big company but not very good for developers

    Senior Consultant (Former Employee)
    Bristol, CT

    ProsFlexibility and good team. No pressure normally but yes it's there sometimes.

    ConsNo career growth in some departments

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    1 person found this helpful  

    It seems to be in a political group rather than in a multinational

    Anonymous Employee (Current Employee)
    Rome (Italy)

    Pros- good colleagues, good place environment

    Cons- you are living only for working
    - bad management, too much far from real life issues
    - forget career improvement
    - money spent in party, ipad,,, but cost saving on air conditioning, print paper

    Advice to Senior Managementbe honest... less political behaviours more pratical work

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Disapproves of CEO

    1 person found this helpful  

    Decision Analytics Managment is poor, changing structure and focus each year

    Anonymous Employee (Current Employee)
    Vienna (Austria)

    ProsStrong International experience, good salary, fantastic employees

    ConsMuch overtime work with no extrta salary, Employee Values are not recognised, pure managment. much politics

    Advice to Senior ManagementTo the very senior managment: kickout people without value but with strong iside politics, leasten the people more, do not exit from the Europe Markets.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    • Disapproves of CEO

     

    It has helped to put my work life in perspective

    Project Manager (Former Employee)
    London, England (UK)

    ProsThe people are nice
    Location is great
    Some of the work is actually quite interesting
    Plenty of potential to unlock

    ConsThe work is not challenging
    Long working hours
    Big machine that takes a long time to change
    Salary is not great given the effort required

    Advice to Senior ManagementListen to your staff, there is reason for large numbers of people leaving.

    No, I would not recommend this company to a friend

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