Experian

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Experian Reviews

Updated Jul 27, 2014
Experian – Nottingham – “Experian Landmark House”

All Employees Current Employees Only

2.8 238 reviews

50% Approve of the CEO

(no image)

Brian Cassin

(2 ratings)

41% of employees recommend this company to a friend

Review Highlights

Pros
  • work life balance is typically OK but reflected in poor pay and benefits(in 18 reviews)

  • Good benefits, decent time off, plenty of telework opportunities(in 21 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates(in 19 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems)(in 5 reviews)

238 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Whole dept moving to TX from CA, o

    Anonymous Employee (Current Employee)

    Prospays good, Kaiser insurance, location is good as well.

    Conswork place bullies, different depts do NOT work together closely. Cut unnecessary cost == increased costs. IT needs to be on-call 24/7.

    Advice to Senior Managementchanges much anyways, can't give them much advice

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Fair pay poor management

    Sales (Former Employee) Irvine, CA

    ProsGreat people working here, very sharp with high commitment levels. Great industry to be in, business information is key to many organizations.

    ConsPoor management, little direction is given to employees. You are many times left to make your own assumptions for your line of business.

    Advice to Senior ManagementListen to the employees they are the ones working directly with customers.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Never Ending Reorgs and Lack of Strategic Direction

    Anonymous Employee (Current Employee)

    ProsGood people to work with, decent benefits

    ConsExperian Marketing Services reorgs some 2x a years and heads always roll as they focus on making the Ebit number. That's the one thing you can always count on. A lack of strategic direction and difficulty in getting the various business units to work effectively together.

    Advice to Senior ManagementTake a longer view and invest in your employees so they don't have to live in fear of being laid off. Better plan so that layoffs are not a fact of life, even though the business is solid.

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Unfair layoff strategy

    Sales Director (Current Employee) Northeast, NY

    ProsGreat compensation - if you can stay employed

    ConsBased on hearsay - people make decisions to lay off others without ANY opportunity to turn things around or work through feedback

    Advice to Senior ManagementQuit hiring people with an expectation that they will come in and lay off their colleagues, and when they refuse lay them off! What a sorry excuse of treating people who work hard and are worth their weight in gold.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    5 people found this helpful  

    Like a bad Saturday night live skit

    Senior Director (Current Employee) New York, NY

    ProsBenefits, work from home, Some people who really care, get in with the right crowd and you can climb the ladder quickly, great place to learn various skill and gain global experience.

    Cons1st and foremost, company makes most major decisions based on what they think it will do to the stock, unless it makes the stock price go up, we aren't doing it. Some decisions aren't logical. Constantly cutting headcount to hit EBIT targets, too much decision by committee, the Matrix is not working, lots of finger pointing at the senior leadership level, total old boys club unless you are in your 30's and wear short skirts and shirts that show off you cleavage...well then you get noticed

    Lots of off-shoring of technical roles, minimal investment in products, they expect to make 40% margins but only invest 2-3% total revenue back into product, hence the decisions based on stock impact.

    If you progress on the ladder quickly don't expect your compensation to go up equally you will fall behind and they will make terrible excuses about why they can't catch you up

    They tollerate bad behavior from senior leaders, they keep poor performers around way too long, becomes detrimental to the business. Especially leaders who are poor performers.

    CEO never makes an attempt to connect with the people.

    Advice to Senior ManagementTake a hit on the stock price and invest in the company, if you don't you won't have much in a few years. Sell Marketing Services already, its a dog.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good job if you can do it

    Customer Care Professional (Former Employee) Van Buren, AR

    ProsGood pay, 40 hours a week, great benefits and potential bonuses, advancement opportunities.

    ConsVery competitive/demanding atmosphere. Have to have an good sales attitude to be successful.

    Advice to Senior ManagementGreat supervisors here. Keep doing what your doing. On an operations level: Get rid of retention. Asking someone to keep something they have already said they don't want 2 or 3 times is only going to make for a bad experience for both the customer and the agent.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Account Executive (BIS) - Great Job To Horrendous Job In Less Than 1 Year

    Account Executive (Former Employee) Schaumburg, IL

    ProsThe company benefits are actually very good as far as PTO, 401K match, insurance and stock programs are concerned. The Schaumburg campus is nice, clean and relatively easy to get to.

    ConsSales goals for BIS are completely unrealistic given that there is absolutely no investment in the products or marketing whatsoever. How a business unit that fails to hit its goals last year sets higher, even more unattainable targets this year without any additional investment in the business is mindboggling. The curent idea of brining in cheaper, less experienced sales reps is not the answer either as there is absolutely zero training aside from one day of webinars. Managment at all levels is absolutely atrocious as none of them have any experience in the credit or sales and run the organization like a bank not an information services company/credit bureau. This is literally the only company I have ever seen that promotes/hires sales managers with ZERO sales experience!

    Advice to Senior ManagementStop the practice of cronyism and hire managers that are competent and capable of doing their job and turning the business around. When a manager clearly fails to succeed, he/she should not be promoted or re-assigned, they should be terminated. Stop hiring and promoting people to be sales managers if they have absolutely no sales experience and then being surprised when they fail.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Find an identity, less re-orgs, compensate appropriately, instead of always demanding performance

    Account Executive (Current Employee)

    ProsEstablished client base, a lot of years managing client data.

    ConsChallenge being able to sell solutions into existing client base, no solid direction on company goals, and unrealistic view on time it takes to execute a contract

    Advice to Senior Managementdevelop a plan that reaches all levels of the organization. Have a real vision and do a better job of recognizing people's skills and talents. Less talk, more action.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Pressure Cooker

    Channel Sales Director (Current Employee) Allen, TX

    ProsDecent Benefits
    Sales people work from their home offices

    ConsEncourage back stabbing culture to get ahead
    Highly political
    Regular purging of employees
    Poor Executive Management - most came from the banking industry and have kept their failed policies

    Advice to Senior ManagementEnough of the employee surveys that are always manipulated to look like everyone is so happy to work for Experian. Open your eyes and see what kind of environment you have created. There are no team players. People are only looking out for #1. Create an honest culture without cronyism and watch the company flourish.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Corporate enterprise environment with fairly good organization and clarity around one's job

    Network Engineer (Current Employee) Schaumburg, IL

    ProsGood technical staff (co-workers) and well defined set of tasks or responsibilities. Pay is average, and work flexibility is up to your manager. Good set of procedures and policies in place. Not a lot of turn-over at the non-management level. My manager was very good at insulating us from inappropriate tasks or requests from outside our department.

    ConsConstant re-organization. First we were going to off-shore tech jobs and we did. A few years later the reversed the decision and closed the off-shore facility as well as some branch offices. Management doesn't really look to employee feedback in a meaningful way, though few places do.

    Yes, I would recommend this company to a friend

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