Experian Consumer Research
2.9 of 5 8 reviews
www.experian.com New York, NY

Experian Consumer Research Reviews

Updated Mar 29, 2014

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2.9 8 reviews

                             

50% Approve of the CEO

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Don Robert

(2 ratings)

43% of employees recommend this company to a friend
8 Employee Reviews
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    Great Environment. Great People. Great Benefits.

    Anonymous Employee (Former Employee)

    ProsThe benefits are top notch. The people who you interact with on a daily basis are wonderful. The company does a great job of appreciating employees via lunches, contests and a variety of team building activities. Laid back dress code. You really enjoy coming to work.

    ConsMost of the cons surround the layer of middle management.
    Some of the middle managers are micro-managers and can't see the forest for the trees.
    While some of the managers are flexible re: work hours/remote access, some are not where salaried staffers don't feel valued.
    Some middle managers don't appreciate new ideas and do not embrace innovation.
    Meetings are exceptionally long and include way too many people.
    Salaries are not as competitive.
    Projects move slower than a snail and the team acts as if they are overworked.

    Advice to Senior ManagementTake a long hard look at the middle layer of leadership.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Corporate Climate on Par with Indentured Servitude

    Anonymous Employee (Former Employee)
    Deerfield Beach, FL

    ProsCo-workers are the best
    Decent benefits
    Casual work environment
    Easy (close) commute and a nice office
    Good company to join if you want to use as a stepping stone to learn and leave within 2 to 3 years

    ConsExperian Marketing Solutions / Consumer Insights continues to struggle with implementing a plan for growth and sticking to it. Much like Sybil with her multiple personalities, Experian needs to understand who they are and what they want; they then need to develop a good plan for success and to stick with it - not flip-flop and change direction every year. They also need to quit over-working, under-paying and taking advantage of the decent, loyal, dedicated employees they have left. Before the end of each fiscal, positions are eliminated and department budgets are cut all to improve the bottom line - but at what cost? Over my 8+ year tenure, I took on 3 additional positions due to downsizing without any increase in pay. Promotion to the next job level never came through even though it was the work I was doing for several years. The expectation is to work more hours (50+ hours p/week is the norm and what's expected) to complete the job(s) at hand which in turn creates a reactive rather than proactive work environment. Corporate global strategy to create shared services (AP/AR/IT) in Costa Rica, Chile, Kuala Lumpur in order to reduce redundancy across all business units resulted in entire departments to be laid off and outsourced to these off-shore locations. Morale is terrible and people are looking elsewhere. Senior and Executive Management are clueless and only care about the numbers, not the people. Older, more experienced, talented people with years of service are being let go so it does seem ageism is in play.

    Advice to Senior ManagementGet a back-bone and stop being so wishy-washy! Realize you are foresaking loyalty and talent for the bottom line. The real key to Experian's future success is a secure, happy, talented workforce that feels appreciated and well compensated. Also, it's shameful and reprehensible you want to earn your money in the US, but not support the US workforce or economy.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Solid people, supportive environment, great place to work!

    Anonymous Employee (Current Employee)
    New York, NY

    ProsSupportive environment
    Great people (sounds cheesy, but really, great work ethics and nice people overall)
    Career progression prospects
    Compensation and Benefits package

    ConsThe only thing I can think of is that sometimes due to compliance and size you need to jump through the hoops to get the tools you need but this comes with the size

    Advice to Senior ManagementKeep on establishing the culture of one EMS!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great place to be -- so happy to have joined the team

    Anonymous Employee (Current Employee)

    Prosflexible work hours
    laid back dress
    very friendly environment
    have the ability to be heard by management
    Support of a very large brand that is tuned-in to its employees

    ConsLocation is not the best
    The nature of the supported products lends itself to not being overly innovative. Still, I think you can get a lot of your role if you put time/effort into it.
    There are some folks who have been here forever and who are very hesitant to change what they've always done.

    Yes, I would recommend this company to a friend

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    IT Dysfunctional & Micromanaged

    Anonymous Employee (Current Employee)
    Costa Mesa, CA

    ProsNone. Too many cons to bother with mentioning any minor pros.

    ConsThe IT department is micromanaged from the very top. The only person who makes any real decisions is the CTO. No one is empowered to make a decision, let alone think for themselves.

    They claim to be a technology company, yet they sell information not technology. They "think" they are a technology company because they use the Web to sell their products & services. Yes, they spend (waste) a lot of money on their infrastructure, but that does not make them a technology company.

    There is absolutely no trust in the company. No matter what level you're at. The executive management thinks they are leaders, but they don't guide or inspire anyone like a true leader does. They dictate at every level. No one is inspired or encouraged to think.

    Their pre-production software testing is a joke. They rarely put something into production without it causing a problem.

    Advice to Senior ManagementReplace the Senior & Executive IT team!

    No, I would not recommend this company to a friend

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    A sorry place for IT people who love their work

    Developer (Former Employee)
    Irvine, CA

    ProsIn my case, it was pretty close to home, and it's in a nice building.

    ConsCompletely dysfunctional culture: they took advantage of the recession to hire half a dozen people with Data Architect experience, and gave them low-level SQL maintenance work. Their software infrastructure is tangled, buggy and creaky, but there are all kinds of internal incentives to keep it that way.

    People outside of IT seemed pretty happy with their job, but their technology departments are a pure grind. At any given time, between 30% and 50% of their IT staff consists of contractors. During the two years that I worked there, the most competent people seemed to be the ones that got terminated--in fact, there was about 100% turnover per year during my time there (1999 - 2011).

    The people that seemed to thrive there are the worker bees: low- to medum- skill level, but willing to put up with just about anything. The IT managers there are generally contemptuous of their workers, and programmers were reminded often of their replacability.

    Advice to Senior ManagementRe-build your software infrastructure from scratch, with some top-notch people--the internal systems could be faster, cleaner, and more robust. But the current commitment to duct tape programming ensures that a significant portion of the technical and business staff must be devoted to resolving "issues" that could have--and shoud have--been avoided in the first place.

    No, I would not recommend this company to a friend

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    Not a fast environment

    Anonymous Employee (Former Employee)
    Deerfield Beach, FL

    ProsInformal dress
    Laid back environment
    Big brand (Experian)
    Big Fortune 500 clients

    They are very lenient on how you complete your job, and were ok with us listening to iPods, and surfing non work sites in our free time. I also wore jeans almost every day.

    ConsSlow environment
    My department never really met its goals
    A lot of free time spent not working

    Advice to Senior ManagementGet more work, and more exciting work for the teams.

    No, I would not recommend this company to a friend

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    Not bad, very laid back environment

    Anonymous Employee (Current Employee)
    Deerfield Beach, FL

    ProsAllowed to work at your own pace, alot of freedom and little restriction on what you do. No restriction on length of breaks. Laid back dress, free to use cell phone.

    ConsThe office does not have the best location. The office is very nice, and is one of the nicest offices Ive ever seen, but its in a poor location. Not close to stores, or restaurants.

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Glassdoor is your free inside look at Experian Consumer Research reviews and ratings — including employee satisfaction and approval rating for Experian Consumer Research CEO Don Robert. All 8 reviews posted anonymously by Experian Consumer Research employees.