Experian Reviews in Costa Mesa, CA

Updated August 18, 2014
Updated August 18, 2014
262 Reviews
2.9
262 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Brian Cassin
7 Ratings

Review Highlights

Pros
  • in some departments there is better work/life balance in others not so much (in 23 reviews)

  • Good benefits and vacation allotments (in 22 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 21 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 8 reviews)

More Highlights

42 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Would be 5 stars if not for the fact that each year the company has layoffs, as often as quarterly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA

    I worked at Experian full-time for more than 10 years

    Pros

    The main office at 475 Anton is great with schedule flexibility and supports the work/family balance. 9 out of 10 managers are supportive and available when you need them. Good benefits and vacation allotments. Clean, newer office and equipment. Overall pleasant workforce with a 'let's help each other' vibe. Backstabbing and self-promotion at the expense of coworkers is NOT the norm.
    Experian is ethical in its purported intent and business goals and actively promotes community involvement and supports local and national charities.

    Cons

    Workforce is top heavy with management, especially on the director and VP level. The company talks about not having silos (i.e. groups that have information that isn't known/shared freely with other groups) yet silos persist and cross group/department communication is poor. Customer focus initiatives are rolled out with fanfare, much to the appreciation of clients, only to fade away in a year or two due to changes in upper management and/or a lack of accountability from regulators.
    And of course, mass layoffs are routine. I worked there for almost 15 years, and for the first few years, the layoffs happened perhaps every three years, including the year I started. The last six years have incurred layoffs every year, with the rate increasing to quarterly this year. Perhaps this is due to the change in upper management to those with a background in finance: the bottom line for the next quarter is everything (shareholders must see an immediate profit!), and long-term planning is moot? I guess time will tell if this strategy works or if the talent pool of experienced workers becomes so drained that data quality becomes severely compromised.

    Advice to ManagementAdvice

    See Cons, above.

    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Project Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager  in  Costa Mesa, CA
    Former Employee - Senior Project Manager in Costa Mesa, CA

    I worked at Experian as a contractor for less than a year

    Pros

    Great co workers, everyone trying to do their best to complete projects on time. Good pay.

    Cons

    Burn out factory. Billion dollar company runs itself like a start up. Constant high pressure and extremely fast paced environment, every IT resources constantly overbooked on numerous projects, need for bargaining / horse trading on shared resources to get projects completed on time.

    Advice to ManagementAdvice

    Stress factory, employee burn out inevitable. Stop treating people like their replaceable no matter what and you might not see such a high turn over rate. Too many weekly 'emergency' issue fire drills, too many resources being poached off projects for emergency issues to successfully complete ongoing projects adequately.

    Doesn't Recommend
    Neutral Outlook
  3. 1 person found this helpful  

    Great culture but too much politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - QA Tester  in  Costa Mesa, CA
    Current Employee - QA Tester in Costa Mesa, CA

    I have been working at Experian as a contractor for more than a year

    Pros

    Good pay rate
    Good culture
    Good work/life balance

    Cons

    Too much politics
    Difficult to convert from contract to full time
    Employees are disposable

    Advice to ManagementAdvice

    Please back up your tenured and professional employees and keep them.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    A very fulfilling, but fast paced employer. Lots of room for growth if you want it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Security Administrator  in  Costa Mesa, CA
    Former Employee - Systems Security Administrator in Costa Mesa, CA

    I worked at Experian full-time for more than 10 years

    Pros

    Benefits are superb, they have them all. Time-off policies are great. Promotions are not bad.

    Cons

    They tend to get top heavy with leadership, and have many lay-offs to balance that.

    Advice to ManagementAdvice

    A cut back in leadership would be an improvement.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    A wrong turn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA

    I worked at Experian full-time for more than a year

    Pros

    There are other divisions to work for that are likely better managed than the Costa Mesa office.

    Cons

    The most political work environment I've ever worked in. Constant change, lack of focus and no sign of teamwork.

    Advice to ManagementAdvice

    Hire capable Sr. Managers that are real leaders. Pay attention to the customer and build products that cater to their needs.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 1 person found this helpful  

    A big company with an uncertain future.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Costa Mesa, CA
    Current Employee - Manager in Costa Mesa, CA

    I have been working at Experian full-time for more than a year

    Pros

    Quality people and culture. Decent salaries plus competitive performance bonuses. Acceptable work / life balance. Strong benefits package. The company does a high level of community outreach and philanthropic work.

    Cons

    Recent changes and management and market conditions have affected stability. Company suffers from process paralysis. Annual bonuses were not given this year which has affected morale. I have little confidence in the leadership abilities of several mid-level VPs.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Not what it used to be. Ok, if do not have any other option

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Supervisor  in  Costa Mesa, CA
    Former Employee - IT Supervisor in Costa Mesa, CA

    I worked at Experian full-time for more than 5 years

    Pros

    Fast pace, good for gaining experience. Training opportunities are there but it depends on which department or group you belong to.

    Cons

    Too much focus on bringing new revenue and almost no focus on retaining current customers. Quality of work suffers because of focus on speed.

    Doesn't Recommend
    Negative Outlook
  9.  

    Overworked, under appreciated and whole department was planned to be moved to Chile when I was hired.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Services  in  Costa Mesa, CA
    Former Employee - Client Services in Costa Mesa, CA

    I worked at Experian full-time for more than a year

    Pros

    The people were hard workers and willing to share their experiencial information for the benefit of the department. I gained some experience that was beneficial to me as a person.

    Cons

    Workload was usually excessive and overly demanding. The work was stressful, monotonus and error prone.

    Advice to ManagementAdvice

    Be honest in the hiring process that the position you are interviewing for will be gone in less than two years!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Great place to start your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance Intern  in  Costa Mesa, CA
    Former Employee - Finance Intern in Costa Mesa, CA

    I worked at Experian as an intern for less than a year

    Pros

    If you take the initiative, there are always opportunities for recognition. You can take on high profile projects and work with members outside your functional group. The team environment is friendly and nurturing, and management is open and receptive.

    Cons

    There are few opportunities for career growth within the company. Although they do hire internally, you're more likely to expand within your given role rather than move up.

    Advice to ManagementAdvice

    It would have been interesting to have more cross-functional team experiences to increase employee ownership of company (versus functional) goals and objectives.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    A decent place to work but management really needs to listen to its employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Development Manager  in  Costa Mesa, CA
    Current Employee - Senior Development Manager in Costa Mesa, CA

    I have been working at Experian full-time for more than a year

    Pros

    Good work life balance, great office culture and great hardworking people to work with.

    Cons

    No personal growth, no perks, compensation is on the low end. Company is moving all development offshore and has no plan in place to do this. Product management in the UK is so disconnected with the development in the US. There is no accountability in any of the teams. Too many contractors and not many employees, huge risk.

    Advice to ManagementAdvice

    Listen to the employees. Allow for more training for employees. Pay market salaries.

    Recommends
    Negative Outlook
    Approves of CEO

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