Experian Data Quality UK

  www.qas.co.uk
  www.qas.co.uk

Experian Data Quality UK Reviews

Updated November 27, 2014
Updated November 27, 2014
19 Reviews
2.4
19 Reviews
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Joel Curry
3 Ratings

Employee Reviews

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  1.  

    Drastically improved, enjoyable place to work with still some work to do.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in London, England (UK)
    Current Employee - Software Developer in London, England (UK)

    I have been working at Experian Data Quality UK full-time

    Pros

    People / Colleagues
    - There are some brilliant people here. Friendly, passionate and intelligent.
    - There are regular department wide social events and I enjoy working with the rest of my team.

    Agile working
    - The transition to agile (scrum) with teams focused on areas of expertise has been brilliant. It's like night and day compared to a couple of years ago. More is being produced to a much higher standard.
    - Improvements in our Project Management function is also paying dividends leading to better prioritization of work and relationships with our global clients and stakeholders.

    Embracing change
    - Related to the above, we are starting to see the results of a lot of hard work with a much better product range. Will be good to see this make an impact.

    Career
    - I have colleagues who have moved to / from other Experian divisions. It's a massive company with lots of national and international opportunities that you can explore if you are a decent employee and want to.

    Cons

    The appalling Dell 'Help'desk for IT support.

    It seems a bit easy for senior management to slip back to the 'old'/non-agile mentality.

    There is a weird, unhelpful distance between the Sales departments, tech departments and the 'Strategic Plan'.

    Pay - not sure about this to be honest. Fairly sure I could get more elsewhere but I think that would always be the case.

    Advice to ManagementAdvice

    Invest in the core data quality products.

    Make sure sales & tech are all behind and targeted to focus our move to the cloud.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Good company, committed staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Line Manager
    Current Employee - Line Manager

    I have been working at Experian Data Quality UK full-time (more than 3 years)

    Pros

    People are intelligent, friendly and committed to their jobs. Global business with good range of benefits. Good at promoting internally. Good work-life balance.

    Cons

    Innovation can be hampered by technical constraints. Money-saving attempts negatively impact productivity and quality of working life, eg: having to call an outsourced IT helpdesk instead of having someone on site to solve problems.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Immature business with poor understanding of how to win net new logos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development Executive in London, England (UK)
    Former Employee - Business Development Executive in London, England (UK)

    I worked at Experian Data Quality UK full-time (less than an year)

    Pros

    - Free lunch on Fridays and a nice office

    - QAS seems like a good place for a graduate role. From a sales perspective there is a lot to be said for starting as an Account Manager in their small business team. It helps you learn the technology and value prop and you have opportunities for career progression.

    - Starting at the lowest level there means there are various routes for sales staff - Account management (although this is actually client development within named accounts), Partner / Channel and some Enterprise routes

    - If you enjoyed Uni for 'the experience' then this probably has the kind of grad / Uni culture you will enjoy

    Cons

    - I'm not sure why there is a post complaining about the company being sales focused. Technology organisations, particularly innovative, successful ones, are entirely strategically focused on enabling sales - there was always a whinging mindset that pervaded other departments at QAS. Employees in other departments should try turning their hand to sales for the potential to earn more.... in return for the lower basic and the aggressive accountability that will see you fired if you don't deliver, of course

    - The technology is not (or certainly wasn't) at the forefront of technology. The majority of business came from QAS Pro (i.e. postcode lookup). However, when I left there was a focus on wrapping their entire product suite into a cloud offering and a focus on competing within the enterprise data quality market. It is worth asking how they are delivering against that target if you go for interview

    - The training at QAS was shockingly bad:
    1. Product:
    At the time you were taught the technology using e-learning modules which were not informative and did not leave you sufficient capability to have any meaningful conversation about the business impact. Total waste of your time and company money. This makes you reliant on Professional Services support for even very basic product conversations which is also a strain on their time as they have (or had) both pre-sales and delivery targets (which is ridiculous)
    2. Sales training.
    - Unlike most successful tech companies QAS had not adopted any form of sales methodology. There were sales principles, but if you ask someone what their sales process is they would not be able to answer, 'we use x methodology', or 'we have this criteria to determine what stage an opportunity is at'. The investment in training (and therefore your professional development) is from a third party but that is from an ex-employee who comes from the old school which in part perpetuates the narrow minded doctrine of QAS thinking - different ways of thinking were not welcome here
    - It is very unlikely your manager which play much role in developing your sales skills. They are entirely number focused and in my experience don't have the intelligence or insight to develop sales staff. Unless you are an experienced / tenured sales person I would steer clear of QAS especially if you are looking for a new business role

    Don't buy the stories about 'the glory days' when people were smashing in massive deals left, right and centre. They are exaggerated at best and fabricated at worst. QAS had a reputation in the 90's because it was far more forefront back then. I don't know how new business was closed back then but when I was there most people were client development (AM's or SAM's) and ripping your company off by saying that a renewal of contract is a new business deal within a 'new application' is not new business success, its fraud.

    New business sales had the same KPI's as Account managers
    - Anyone with an ounce of sense recognises that it is harder to gain a new business meeting than with a customer who is locked into a 12 month contract . If you go for interview here make sure you understand the KPI's, how they compare to AM's/SAM's and how those KPI's have been derived.

    Lack of specialised roles around sales:
    - Professional Services team had pre-sales and delivery targets - you had to fight for support in opps
    - Sales development team is weak and even after they have 'qualified' inbound leads you'll still have to qualify and work the lead yourself

    At the time QAS used a Siebel database which was a total mess. It is the single greatest irony for a 'data quality' company that they don't drink their own champagne. Siebel is littered with duplicate and inaccurate data and is generally a clunky, difficult to use CRM. Not the internal tech of a leading technology company and not conducive to sales success (There was talk of a move to Salesforce but given that it took over 6 years for QAS employees to get Experian email addresses I'd be surprised if that happened in the near future).

    There were some products / services that still competed with Experian offerings 6 years after acquisition

    Advice to ManagementAdvice

    Address the cons above. Meet with some leading cloud tech companies to understand how they structure their sales teams with specialised roles, the product and sales training/development they employ and how they define their sales process / playbook

    Doesn't Recommend
    No opinion of CEO
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  5. 5 people found this helpful  

    Great Place To Learn, Bad Place To Earn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in London, England (UK)
    Former Employee - Sales in London, England (UK)

    I worked at Experian Data Quality UK full-time

    Pros

    Great place for a graduate to work out what type of job works for them
    Experian brand within marketplace
    Customer base full of household names
    Solutions applicable to all types of businesses
    Young, social-orientated workforce

    Cons

    Over-priced, under-developed legacy-based products
    Struggling to adapt and grow
    Middle Management lack true experience
    Non stop politics - favouritism & bullying tactics

    Advice to ManagementAdvice

    None.

    Negative Outlook
    No opinion of CEO
  6.  

    A great business absorbed into a mediocre one.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Analyst in London, England (UK)
    Former Employee - Project Analyst in London, England (UK)

    I worked at Experian Data Quality UK full-time (more than 3 years)

    Pros

    Great location in Clapham close to restaurants and away from the bustle of the city.

    Some great people to work with and a good culture

    Cons

    The culture has been eroded by the parent company.

    Advice to ManagementAdvice

    Act more like a small agile company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Great place to start your career but don't stay too long...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Clapham, London, England (UK)
    Former Employee - Anonymous Employee in Clapham, London, England (UK)

    I worked at Experian Data Quality UK full-time (more than 3 years)

    Pros

    1. Great people
    2. Great social culture
    3. One free weekly lunch at a local restaurant
    4. Young/diverse workforce
    5. You don't have to be particularly smart to work here

    Cons

    1. Very low pay with absolutely no bench marking. Expect to start on £22.5k for an entry level job. Also expect it to take anywhere up to 5/6 years to reach £30k. This again, only if you push for it yourself as it is your responsibility to seek a promotion. Several people with 5+ years have left with < £30k salaries. Most who leave get high pay rises from their new employers as their salary catches up to what they are actually worth. Experian Data Quality are kind of like your mobile phone provider, they'll only offer a better deal if you threaten to leave.
    2. Non-technical people routinely get employed into technical roles. Technical Support is full of people with non-technical degrees and even specialized technical departments such as Web Development hire people with no technical experience as long as you can blag the interviews and the so called technical tests which aren't worth the paper they are written on.
    3. Very slow career progression which is why you get stuck on the low salary.
    4. High staff turnover because of 1-3 above.
    5. Sales work culture - every man for himself.
    6. Stagnant business working in a saturated market. I don't see any of the above changing anytime soon.

    Advice to ManagementAdvice

    Reward and retain your best employees and actually pay what they are worth. Be honest with employees about what their job actually entails and invest in your employees, offering clear progression.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Good company for fresh graduates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at Experian Data Quality UK full-time

    Pros

    flexibility, work-life balance, incentives, you don't really need high skills to work here

    Cons

    abusive managers, slow career progression, poor learning tendecies, low morale

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Nice People Bad Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in London, England (UK)
    Current Employee - Account Manager in London, England (UK)

    I have been working at Experian Data Quality UK full-time (less than an year)

    Pros

    Really nice colleagues
    Lots of socials and free coke!
    Can be an easy sell due to experian being so well established in the market and also diversifying itself to remain relevant

    Cons

    Bad management - no development, just bullying implicit bullying tactics
    Blind following of 'the business' - no consistent strategy
    High staff turnover due to emphasis on perception rather than sales - if you don't think how the business needs you to then you're out
    Treated like children

    Advice to ManagementAdvice

    Trust your employees to deliver, micro management does not correlate to good management

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10.  

    Great growing company to be a part of

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at Experian Data Quality UK full-time (more than an year)

    Pros

    The people are the best reason to work for this company. I've never work with such intelligent, friendly, helpful people who really care about their work and customers.

    Cons

    The pay could be better

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Dreadful place, full of suck-ups and vacuous morons

    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at Experian Data Quality UK full-time

    Pros

    Experian is a big FTSE 100 company

    Cons

    QAS is ghastly and can make you ill. Mid-level management are people who have no grip on reality. It is an obsessively target-focussed culture, to the exclusion of all else.

    Advice to ManagementAdvice

    Re-evaluate where you want to go. Re-think each team's objective. Start treating people with respect. Some managers are barely human.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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