Experian Reviews in Irvine, CA

262 Reviews
2.9
262 Reviews
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Brian Cassin
7 Ratings

Review Highlights

Pros
  • in some departments there is better work/life balance in others not so much (in 23 reviews)

  • Good benefits and vacation allotments (in 22 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 21 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 8 reviews)

More Highlights

8 Employee Reviews Back to all reviews

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  1.  

    Fair pay poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales  in  Irvine, CA
    Former Employee - Sales in Irvine, CA

    I worked at Experian full-time for more than 5 years

    Pros

    Great people working here, very sharp with high commitment levels. Great industry to be in, business information is key to many organizations.

    Cons

    Poor management, little direction is given to employees. You are many times left to make your own assumptions for your line of business.

    Advice to ManagementAdvice

    Listen to the employees they are the ones working directly with customers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Eventually you'll either play the game and slowly die a corporate death or you'll get out if you are any good !”

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Project Manager Manager  in  Irvine, CA
    Current Employee - Project Manager Manager in Irvine, CA

    I have been working at Experian

    Pros

    Great benefits, HQ in great location. Some very good people but....not enough of them.

    Cons

    Unfortunatley they do not promote from within, and not on merit. Lots of dead wood within the company. Senior Managment just goes through the motions in regards to Employee development, creating new opportunities and listening to new ideas. Companies different divisions work in vaccum's, structure of technolgy organization makes little sense with endless power struggles. Watch your back .

    Advice to ManagementAdvice

    Treat your employees with respect. The morale in the Interactive division is extremely low. Employees are waitng for the economy to improve and then you will see a mass exodus of personnel.

    Senior Leadership needs to active professionally and with respect. Please make the change.

    Doesn't Recommend
    Disapproves of CEO
  3. 2 people found this helpful  

    Once a great place to work... Ask lots of questions before joining if being happy and successful is a priority

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Irvine, CA
    Former Employee - Anonymous Employee in Irvine, CA

    I worked at Experian

    Pros

    - Company is strong financially, revenues support Experian corporate
    - Plenty of growth opportunities
    - Strong, well-known brands
    - Benefits are very competitive with the best companies out there
    - Lots of very smart and talented employees who are also fun and down-to-earth
    - Management genuinely tries to care about employees and culture, and constantly tries to improve communication, great CEO that everyone loves
    - Recent push to work together more with other Experian units, many significant synergy opportunities there
    - Depending on your team, you could work with amazing amounts of data, stuff you couldn't in any other company except maybe Facebook, Google or Amazon

    Cons

    - Salaries are very low and not competitive, even when compared to other Experian divisions
    - Management is focused on short-term revenues, not long term plans. 3-yr plans are vague and not tactical or related to brands
    - Significant turnover, average 2-3 ppl/week for months including very experienced and senior managers as well as lower level employees. Little to no attempt at retaining talent.
    - IT is a separate entity with no goals tied to success of business, so they have no incentive to go beyond what is specifically asked. High turnover and lots of low-paid contractors result in poor work quality and slow turnarounds - changing a word on a website can take weeks.
    - Company tries to project itself as a cool "dotcom" type of business (game room, 5 cent snacks, team events, branded swag), it's nice, but too corporate to feel real
    - Unqualified managers have not been good for the company, resulting in frustrated employees and increased turnover. Manager quality is very inconsistent with no 360 review process to help
    - Some managers are very political, others are very CYA and refuse to take accountability, some borderline unethical (HR turns their heads)
    - Budget and headcount constraints make it difficult for many to do their jobs well
    - Very rush mentality, management may say it's "fast-paced", but it's really more of a frenzy of chasing tails and not getting anywhere. Projects are rushed out with errors and missed requirements instead of taking a little more time to do things right. Results in burn-out and frustration by many people.

    There was a significant layoff in 2010 that wiped out a large percentage of employees, including very strong (and personable) leaders that drove a wonderful culture where people cared about the teams and each other. It was almost a family environment with many coworkers hanging out after hours, even with their bosses. But once those leaders were sent packing, the culture changed forever.

    Advice to ManagementAdvice

    Realize employees are the strongest asset to this (and any) company. There's a reason so many people are leaving. There's also a reason the company has a bad reputation that's causing developers to not want to work here. There have been big steps forward in some aspects of the culture and how the company is run, but still much improvement before the company really thrives.

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  5. 1 person found this helpful  

    Hmmm, I should have interviewed at other companies.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA

    I have been working at Experian

    Pros

    Flexible
    Family Oriented in understanding your needs
    Pay is not so bad
    Benefits are fair
    People are nice and friendly

    Cons

    Work work work work work
    VERY fast pace
    You kind of have to find your "way" on developing and your goals unless you have a GREAT manager to help lead you

    Advice to ManagementAdvice

    Ensure that everyone that is responsible for team members are setting goals and establishing a development plan for team member to grow. Give praise by doing the simple things...personal email, note, etc....

    Doesn't Recommend
  6. 2 people found this helpful  

    Lack of Technology and Innovation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Web Developer  in  Irvine, CA
    Former Employee - Web Developer in Irvine, CA

    I worked at Experian

    Pros

    - good benefits
    -work hours are not so bad
    - pay is descent
    - fun break room

    Cons

    - technology is outdated, was coding in asp.net 1.0 without a valid doc type
    - many of the web developers were incompetent
    - senior managers of no clue of web technology
    - if you want to grow as a web developer this place is not where you want to be.

    Advice to ManagementAdvice

    get with the times and use newer technology and hire competent web developers

    Doesn't Recommend
    No opinion of CEO
  7. 2 people found this helpful  

    Overall a nice place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Marketing Manager  in  Irvine, CA
    Current Employee - Marketing Manager in Irvine, CA

    I have been working at Experian

    Pros

    At the personal level, Experian hires great, great people to work with. Nice, fast-paced work environment, not boring at all. Good benefits, including above average vacation time.

    Cons

    Lots and lots of politicking. Company is so big, everyone is expected to specialize, not real below average opportunities to learn things outside of your specialty. No clear leadership in management - no one capable of stepping up and providing direction for the company.

    Advice to ManagementAdvice

    Stop with the politics already and do what's best of the company.

    Recommends
    No opinion of CEO
  8. 2 people found this helpful  

    Experian has no clue how to manage their business and operations; it's a mess.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA

    I have been working at Experian

    Pros

    If you made it this far, your job is fairly stable.

    Cons

    No clue what is happening within the organization. Management is a mess. Constant restructuring. They seem to promote you based on tenure instead of performance... no real career growth potential.

    Advice to ManagementAdvice

    Too many divisions... cut it down. Simplify. Take some courses in business operations and management

    Doesn't Recommend
    Disapproves of CEO
  9. 3 people found this helpful  

    Stay away from Experian

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA

    I have been working at Experian

    Pros

    Global company with possible overseas opportunities. Bonus plan is fair (if entire company meets the goals.) Benefits are industry average. If you are loyal, they will be loyal too. Company has many divisions and opportunities within, if given the chance.

    Cons

    Senior Management micromanages too much, company is always reactive instead of proactive, going public was the worst thing that ever happened to the company. Company has extremely high turnover rate, many employees work overtime without being compensated. Senior management does not communicate down well and is often trying to change course without any real thought.

    Advice to ManagementAdvice

    Stop micromanaging, trust your employees and be careful with the overtime

    Doesn't Recommend
    Disapproves of CEO

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