Experian Reviews

Updated July 3, 2015
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2.4
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Experian Chief Executive Officer Brian Cassin
Brian Cassin
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Pros
  • in some departments there is better work/life balance in others not so much (in 23 reviews)

  • Good benefits and vacation allotments (in 22 reviews)

Cons
  • Senior management does not take interest in mentoring subordinates (in 23 reviews)

  • Work life balance does not exist, UK management mentality seem to be evermore prevalent and not for the better (in 9 reviews)

More Pros and Cons

9 Employee Reviews

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  1. Fair pay poor management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Irvine, CA
    Former Employee - Sales in Irvine, CA

    I worked at Experian full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great people working here, very sharp with high commitment levels. Great industry to be in, business information is key to many organizations.

    Cons

    Poor management, little direction is given to employees. You are many times left to make your own assumptions for your line of business.

    Advice to Management

    Listen to the employees they are the ones working directly with customers.


  2. Very corporate, Very unorganized

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Copy Writer in Irvine, CA
    Former Employee - Copy Writer in Irvine, CA

    I worked at Experian

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    If you are simply in need of a job it is a steady and stable job.

    Cons

    Culture, management and the nature of the business, which is for-pay credit scoring.


  3. Helpful (1)

    Eventually you'll either play the game and slowly die a corporate death or you'll get out if you are any good !”

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager Manager in Irvine, CA
    Current Employee - Project Manager Manager in Irvine, CA

    I have been working at Experian

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great benefits, HQ in great location. Some very good people but....not enough of them.

    Cons

    Unfortunatley they do not promote from within, and not on merit. Lots of dead wood within the company. Senior Managment just goes through the motions in regards to Employee development, creating new opportunities and listening to new ideas. Companies different divisions work in vaccum's, structure of technolgy organization makes little sense with endless power struggles. Watch your back .

    Advice to Management

    Treat your employees with respect. The morale in the Interactive division is extremely low. Employees are waitng for the economy to improve and then you will see a mass exodus of personnel. Senior Leadership needs to active professionally and with respect. Please make the change.


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  5. Helpful (2)

    Once a great place to work... Ask lots of questions before joining if being happy and successful is a priority

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irvine, CA
    Former Employee - Anonymous Employee in Irvine, CA

    I worked at Experian

    Pros

    - Company is strong financially, revenues support Experian corporate - Plenty of growth opportunities - Strong, well-known brands - Benefits are very competitive with the best companies out there - Lots of very smart and talented employees who are also fun and down-to-earth - Management genuinely tries to care about employees and culture, and constantly tries to improve communication, great CEO that everyone loves - Recent push to work together more with other Experian units, many significant synergy opportunities there - Depending on your team, you could work with amazing amounts of data, stuff you couldn't in any other company except maybe Facebook, Google or Amazon

    Cons

    - Salaries are very low and not competitive, even when compared to other Experian divisions - Management is focused on short-term revenues, not long term plans. 3-yr plans are vague and not tactical or related to brands - Significant turnover, average 2-3 ppl/week for months including very experienced and senior managers as well as lower level employees. Little to no attempt at retaining talent. - IT is a separate entity with no goals tied to success of business, so they have no incentive to go beyond what is specifically asked. High turnover and lots of low-paid contractors result in poor work quality and slow turnarounds - changing a word on a website can take weeks. - Company tries to project itself as a cool "dotcom" type of business (game room, 5 cent snacks, team events, branded swag), it's nice, but too corporate to feel real - Unqualified managers have not been good for the company, resulting in frustrated employees and increased turnover. Manager quality is very inconsistent with no 360 review process to help - Some managers are very political, others are very CYA and refuse to take accountability, some borderline unethical (HR turns their heads) - Budget and headcount constraints make it difficult for many to do their jobs well - Very rush mentality, management may say it's "fast-paced", but it's really more of a frenzy of chasing tails and not getting anywhere. Projects are rushed out with errors and missed requirements instead of taking a little more time to do things right. Results in burn-out and frustration by many people. There was a significant layoff in 2010 that wiped out a large percentage of employees, including very strong (and personable) leaders that drove a wonderful culture where people cared about the teams and each other. It was almost a family environment with many coworkers hanging out after hours, even with their bosses. But once those leaders were sent packing, the culture changed forever.

    Advice to Management

    Realize employees are the strongest asset to this (and any) company. There's a reason so many people are leaving. There's also a reason the company has a bad reputation that's causing developers to not want to work here. There have been big steps forward in some aspects of the culture and how the company is run, but still much improvement before the company really thrives.


  6. Helpful (1)

    Hmmm, I should have interviewed at other companies.....

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA

    I have been working at Experian

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Flexible Family Oriented in understanding your needs Pay is not so bad Benefits are fair People are nice and friendly

    Cons

    Work work work work work VERY fast pace You kind of have to find your "way" on developing and your goals unless you have a GREAT manager to help lead you

    Advice to Management

    Ensure that everyone that is responsible for team members are setting goals and establishing a development plan for team member to grow. Give praise by doing the simple things...personal email, note, etc....


  7. Helpful (2)

    Lack of Technology and Innovation

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Developer in Irvine, CA
    Former Employee - Web Developer in Irvine, CA

    I worked at Experian

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    - good benefits -work hours are not so bad - pay is descent - fun break room

    Cons

    - technology is outdated, was coding in asp.net 1.0 without a valid doc type - many of the web developers were incompetent - senior managers of no clue of web technology - if you want to grow as a web developer this place is not where you want to be.

    Advice to Management

    get with the times and use newer technology and hire competent web developers


  8. Helpful (3)

    Overall a nice place to work.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Irvine, CA
    Current Employee - Marketing Manager in Irvine, CA

    I have been working at Experian

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    At the personal level, Experian hires great, great people to work with. Nice, fast-paced work environment, not boring at all. Good benefits, including above average vacation time.

    Cons

    Lots and lots of politicking. Company is so big, everyone is expected to specialize, not real below average opportunities to learn things outside of your specialty. No clear leadership in management - no one capable of stepping up and providing direction for the company.

    Advice to Management

    Stop with the politics already and do what's best of the company.


  9. Helpful (2)

    Experian has no clue how to manage their business and operations; it's a mess.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA

    I have been working at Experian

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    If you made it this far, your job is fairly stable.

    Cons

    No clue what is happening within the organization. Management is a mess. Constant restructuring. They seem to promote you based on tenure instead of performance... no real career growth potential.

    Advice to Management

    Too many divisions... cut it down. Simplify. Take some courses in business operations and management


  10. Helpful (3)

    Stay away from Experian

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA

    I have been working at Experian

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Global company with possible overseas opportunities. Bonus plan is fair (if entire company meets the goals.) Benefits are industry average. If you are loyal, they will be loyal too. Company has many divisions and opportunities within, if given the chance.

    Cons

    Senior Management micromanages too much, company is always reactive instead of proactive, going public was the worst thing that ever happened to the company. Company has extremely high turnover rate, many employees work overtime without being compensated. Senior management does not communicate down well and is often trying to change course without any real thought.

    Advice to Management

    Stop micromanaging, trust your employees and be careful with the overtime



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