Experian Marketing Services Cross-Channel Marketing
2.8 of 5 61 reviews
www.experian.com New York, NY

Experian Marketing Services Cross-Channel Marketing Reviews

Updated Apr 14, 2014
Experian Marketing Services Cross-Channel Marketing – New York – “Experian Cheetahmail”

All Employees Current Employees Only

2.8 61 reviews

                             

64% Approve of the CEO

Experian Marketing Services Cross-Channel Marketing President Matt Seeley

Matt Seeley

(33 ratings)

45% of employees recommend this company to a friend
61 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Free bagels and subsidized vending machines"
    in 6 reviews
  • "It's also a great place to start a career in digital marketing"
    in 5 reviews
Cons:
  • "Work/life balance is the toughest thing here"
    in 4 reviews
  • "All of the client services jobs were outsourced to Costa Rica"
    in 6 reviews
  • Show more review highlights

Reviews

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  • No Opinion of CEO

 

Glory days may be over

Account Manager (Current Employee)
New York, NY

I have been working at Experian Marketing Services Cross-Channel Marketing full-time for more than a year

ProsSalary was competitive, flexible working arrangements, if you work hard you are recognized for it, great HR organization that is always trying to engage employees. If you were lucky enough to land one of the nicer teams, your working day would be pleasant and everyone on your team would pull their own weight. I felt like people were always willing to teach others and it was a very positive working environment for me.

Cons- Not enough forward-thinking when it came to the tool itself, and now they are slipping behind their competition.
- Sweet spot for winning big deals was the excellent client service that they provided and now that they are laying off a huge chunk of client services, clients will suffer and I anticipate large accounts will not resign.
- The application itself needs a lot of maintenance work and we suffered some embarrassing issues that really damaged our reputation with our biggest clients. Issues kept happening over and over again and client services took the brunt of it not only from clients, but then again by losing their jobs because so many big accounts didn't resign with the company.

Advice to Senior ManagementFocus on the tech pitfalls and stop punishing people on the front line for things out of their control. Get the product right, listen to your clients and work on repairing the hearts and minds of the people that you've put through a very difficult time lately. We've built great relationships with our team members and with our clients and you've really done a number on all of that with your decisions, including the folks in Costa Rica who are saddened and overwhelmed by what has happened to us in the US.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Account Manager

Account Manager (Current Employee)
New York, NY

I have been working at Experian Marketing Services Cross-Channel Marketing full-time for more than a year

ProsWorking at Experian, you will learn a lot. You'll have the chance to hone your time and project management skills. Gain experience working with HTML & data in addition to interacting with clients.

ConsThe cons can vary depending on which team/client you get assigned to. Hours can be long, multiple changes at the last minute with little to no heads up.

Advice to Senior ManagementManagement does a pretty good job of balancing the "bad" with the good but there does need to be greater representation from the top.

No, I would not recommend this company to a friend

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Great people all around you, but disconnected upper management. It has evolved in the wrong direction

Senior Account Manager (Current Employee)
New York, NY

I have been working at Experian Marketing Services Cross-Channel Marketing full-time for more than 3 years

ProsIntelligent and eager individuals working hard on all their accounts. Great teams and a lot of collaboration.

ConsOutsourcing jobs to Costa Rica, disconnected upper-management, confusing decisions on promotion

Advice to Senior ManagementClients (and Experian middle-management) will not enjoy having their key contacts outsourced

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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4 people found this helpful  

Poor training and even poorer management

Anonymous Employee (Current Employee)

I have been working at Experian Marketing Services Cross-Channel Marketing full-time for more than a year

Prosbenefits, casual dress, decent pay

ConsNo training, no ongoing training, no clear communication from upper management about whats really going on. Making cuts and moving jobs out of the country told in morning and laid off by afternoon. Horrible way to run a business!

Advice to Senior ManagementMaybe stop paying yourselves huge salaries for running the company into the ground while the real stars are working their asses off and then losing their jobs over your bad management!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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4 people found this helpful  

Years ahead of digging themselves out of a mess

Anonymous (Former Employee)
New York, NY

I worked at Experian Marketing Services Cross-Channel Marketing full-time

ProsGood benefits, Experian treats management well with perks like stock awards, management training

ConsTechnology is one of the biggest issues to date. Legacy system is a mess and new CCM platform was not ready for prime time at launch. Clients are miserable on it and I fear new clients will feel unbelievably duped. Clients are leaving in droves as is staff. In addition, staffing changes are going to make the servicing aspect very difficult, which is what CCM hung their hat on. The new GM needs to go. Never around and would prefer to manage up than understand what's really happening within the company. Middle management is overwhelmed and the perks and salaries can no longer justify staying. It could be great with a great "story" but I don't feel hopeful that it will turn around anytime soon. I would not recommend CCM to a client looking to move to a new ESP or a friend looking for a job.

Advice to Senior ManagementGrow up. Grow balls.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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A once thriving organization going downhill

Client Services (Current Employee)

I have been working at Experian Marketing Services Cross-Channel Marketing full-time for more than 8 years

Pros- Have met some great people whom I consider friends
- Free snacks are available throughout the day, subsidized vending machines
- 3 weeks vacation to start

Cons- Difficult to maintain work-life balance with the expectation that you are at your client's beck and call 24/7/365
- People who brown-nose senior management often get promoted into positions they are undeserving of and ill-prepared for
- Major layoffs sending a bulk of Client Services jobs to Costa Rica, which clients will be none-too-thrilled of when they get wind of it

Advice to Senior ManagementYou've taken a once-great organization and drove it to the ground by not investing in the right technology while there was still time.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Outsourcing to Costa Rica and company is going downhill fast. Recent lay-offs.

Anonymous Employee (Current Employee)

I have been working at Experian Marketing Services Cross-Channel Marketing full-time for more than 5 years

ProsFun, hard-working and friendly environment.

ConsThere is a lack of focus on development and not much room for movement and promotions, especially with the recent lay-offs. Experian is outsourcing positions to Costa Rica, for cheaper pay. They have changed a lot in the past 5 years and it's not for the better.

Advice to Senior ManagementGet you're stories straight before they are announced to the group at large, so everyone is on the same page. Pay market salaries. Be honest.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Beginning of the End

Senior Account Manager (Former Employee)
New York, NY

I worked at Experian Marketing Services Cross-Channel Marketing full-time for more than 3 years

Prosflexible about PTO / WFH
lots of training opportunities
lots of office perks like free fruit, snacks, monthly happy hours and team outings

ConsThe customer is always right
Behind the technology curve
embarrassing tech failures - no attempt at internal vigilancy / future resolution
no career opportunities

Advice to Senior ManagementInvest in your technology - company will fail without it

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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You can find better jobs, its not great like it use to be

Senior Account Manager (Current Employee)
New York, NY

I have been working at Experian Marketing Services Cross-Channel Marketing full-time for more than a year

ProsThere are a ton of side perks like bagels on Wednesday and cupcakes for birthdays.

ConsThe company almost never promotes internally, even if you are doing the job of people above you. They always hire outside people rather than promote from within. As a result it is easy to become stagnant within the company. There is no consistancy to the work. It all depends on what team you are placed. Some people work like dogs while others lounge around.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Great people, good place

Associate Director, Client Services (Former Employee)
New York, NY

I worked at Experian Marketing Services Cross-Channel Marketing full-time for more than 8 years

ProsThey're able to attract great brands to work with. You're empowered to make decisions. There is a high level of trust in employees. It's also a great place to start a career in digital marketing. You'll be exposed to a lot even at the entry level.

ConsDifficulty making decisions about the future. Myopia has keep the company behind the pack in the space. Experian seems to be the cause.

Advice to Senior ManagementMake bold moves. Take more risks. Be the start up that made CheetahMail so successful.

Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Experian Marketing Services Cross-Channel Marketing reviews and ratings — including employee satisfaction and approval rating for Experian Marketing Services Cross-Channel Marketing CEO Matt Seeley. All 61 reviews posted anonymously by Experian Marketing Services Cross-Channel Marketing employees.