Experian Marketing Services

www.experian.com/marketingservices
Engaged Employer

Experian Marketing Services Reviews

Updated July 23, 2015
52 reviews filtered by
  • New York City, NY Area
  • Any Job Title
  • Any Status
Employment Status

Reset
2.9
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Matt Seeley
7 Ratings

Pros
  • The company supports a great work-life balance (in 6 reviews)

  • Free bagels and subsidized vending machines (in 9 reviews)

Cons
  • Low work life balance as a result of instability and struggling to compete in the marketplace (in 7 reviews)

  • All of the client services jobs were outsourced to Costa Rica (in 12 reviews)

More Pros and Cons

52 Employee Reviews

Sort: Popular Rating Date
  1. It's ok, a lot of turnover

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Freelancer - Receptionist in New York, NY
    Former Freelancer - Receptionist in New York, NY

    I worked at Experian Marketing Services (More than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Very laid back office. Co-workers are friendly and you can receive help from the employees who were in your position before.

    Cons

    Lack of communication from supervisor and management. You are included in whats going on within the company, it is always last minute. I noticed people come and go a lot, So not sure what that says about the company. When I was there, there were a lot of layoffs.

    Advice to Management

    Please communicate with your employees more often. I know sometimes as people we forget things but chances are you have the paperwork we sent you weeks ago.


  2. Helpful (2)

    Just Biding Time - The Old Cheetahs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Director, Client Services in New York, NY
    Current Employee - Associate Director, Client Services in New York, NY

    I have been working at Experian Marketing Services full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They still have the lion's share of big retail and some decent other clients. Job is easy once you master it. You won't be stimulated but you won't be bored. Lots of repetitive work

    Cons

    Company has lots a lot of good peoople. It has not soul. It's the old cheetahs trying to rebirth into more strategic cross-channel marketing. Not going to happen. They are good cheerleaders but not too swift and minor leaguers compared with the competition. Clients like Victoria's Secret and American Express have dumped Experian.

    Advice to Management

    Bring in new blood. People there will not impress anyone. Need a change in the top and N A. should invest more.


  3. Leadership Out of Touch

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in New York, NY
    Former Employee - Account Manager in New York, NY

    I worked at Experian Marketing Services full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The people on the floor are great: intelligent, fun, hardworking. I learned a lot when I was there and everything was very structured / organized.

    Cons

    When I was there, the leadership team was extremely out of touch. They didn't understand how the roles in their own company functioned and made a horrible organizational call. Now, everyone is completely overworked and miserable.

    Advice to Management

    Know the people who make the company run. This means **everybody** from entry-level up.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good company going through rough period

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Manager in New York, NY
    Former Employee - Senior Account Manager in New York, NY

    I worked at Experian Marketing Services (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Decent pay. Bagels on Wednesdays.

    Cons

    Best in class client services team was heavily diminished, leads to large losses of clients.

    Advice to Management

    Retain and promote the best employees, or invest in the heart of the company - the talent. Clients will return.


  6. Don't stay here for longer than a year

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in New York, NY
    Former Employee - Account Manager in New York, NY

    I worked at Experian Marketing Services full-time (More than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Working here provides great experience if you are just starting out in your career.

    Cons

    There are not a lot of opportunities for growth and development, and the company is probably struggling right now.

    Advice to Management

    Be meritocratic and supportive of employees in their growth and development


  7. Account manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cheetahmail Account Manager in New York, NY
    Former Employee - Cheetahmail Account Manager in New York, NY

    I worked at Experian Marketing Services full-time (More than a year)

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO

    Pros

    I was with Experian Cheetahmail... before they merged into Marketing Services. Some of the pros were: 1. Young professionals 2. Decent environment 3. Great for recent college grads 4. Good way to start

    Cons

    I didn't know many people that worked there liked their job. But at the same time, most people there were just figuring out their first job in the corporate world. So some of the cons are: 1. Monotonous work 2. Little creativity and input


  8. Helpful (2)

    Smart people but too ebit driven

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in New York, NY
    Former Employee - Vice President in New York, NY

    I worked at Experian Marketing Services

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Smart people who actually care (for a big company). Also have a fair bit of innovation going on both in the US and abroad. Very strong internationally

    Cons

    Run by accountants and finance types, thus the great stock performance, but very difficult to get people to collaborate because they are alway focused on their own P&L

    Advice to Management

    Develop collaboration subsidies that would help business units help each other, especially cross selling or against competitors. Also, set aside a JV with Venture money to invest in true innovation, off balance sheet


  9. Senior Talent Acquisition Partner

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Talent Acquisition in New York, NY
    Current Employee - Senior Talent Acquisition in New York, NY

    I have been working at Experian Marketing Services full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great team of people. Lots of social events, on the company dime, which are fun. Flexible work from home.

    Cons

    It's a "matrixed" environment so, dealing with a lot of different groups to get your job done. Some are great, some aren't.

    Advice to Management

    Continue to reward high contributors and promote from within.


  10. Helpful (1)

    UX Developer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Experian Marketing Services full-time (More than a year)

    Pros

    Worked with great developers all over the world

    Cons

    Slow process, but normal for a large corporation


  11. Helpful (5)

    EMS's best years are behind it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in New York, NY
    Current Employee - Account Director in New York, NY

    I have been working at Experian Marketing Services full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice, mostly easy to work with people that want to do a good job.

    Cons

    EMS's best years are behind it. It's a business run by financial people who see every employee as a prospective money-saving cut to be made. It's best assets are certainly not its people, as they are expendable. The more you make, the more at risk you are. An example of this was last year's wholesale layoff of people in the NYC office, moving jobs to ill-prepared employees in Costa Rica making a fraction of what the New York employees made. The Costa Rican employees were unprepared, and Experian was forced to make offers to people they had previously laid off. Technology was ignored and not invested in for years, and so Cheetah started losing clients to competitors. With little in-house innovation talent, they were forced to buy a not-ready-for-primetime "cross-channel" platform that was panned by Forrester. The Cheetahmail/Cross-Channel Marketing Marketing has not had a leader in a year. Most senior marketing and product development people have left, pushed out or fired over the past 6 months. The latest Experian Marketing Suite is just nice window-dressing on top of existing products.

    Advice to Management

    Sell - which is the rumor, anyway



Showing 52 of 145 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.