Experian Marketing Services

  www.experian.com
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Experian Marketing Services Reviews

Updated September 23, 2014
Updated September 23, 2014
87 Reviews
2.6
87 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Experian Marketing Services Group President Michael Devico
Michael Devico
9 Ratings

Review Highlights

Pros
  • The company supports a great work-life balance (in 6 reviews)

  • Free bagels and subsidized vending machines (in 9 reviews)


Cons
  • Low work life balance as a result of instability and struggling to compete in the marketplace (in 6 reviews)

  • All of the client services jobs were outsourced to Costa Rica (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great people trying to succeed in a difficult environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian Marketing Services full-time for more than 10 years

    Pros

    - good compensation and benefits
    - flexible work schedule
    - ethical company, they have good intentions but are so risk-averse that the company gets stuck in neutral while competitors accelerate

    Cons

    - difficult organization to navigate if you don't know who to go to, too much "decision by committee"
    - high turnover
    - too many changes in strategic direction causes confusion

    Advice to ManagementAdvice

    Commit to a few big ideas rather than chasing every opportunity. Be more open to true innovation.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Company Has Gone Downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian Marketing Services full-time for more than 3 years

    Pros

    Great start to your career--you can make what you want out of this job. You can be proactive in gaining knowledge as much as you want. You also do work with some really smart and talented people. The environment is very laid back/flexible--ability to work from home when needed, free food, casual office wear, dinner for staying late, free trips to annual Client Summit in Vegas. At one time (when the money was flowing), raises/promotions were high for the industry (which is probably why you have some lifers/people that have been there for 10+ years), but that has changed.

    Cons

    The company has really fallen from grace. There has always been a lack of management leadership--30 year old's who ran up the ranks with no other career experience and massive favoritism. This company breeds the culture of promotion-hungry and entitled employees.The culture, albeit laid-back, is sometimes unbelievably unprofessional and immature. The senior management in the last year, however, is shocking. No communication, massive lay-offs, overworked staff, and ignored talent. Depending on your client, there can be lots of after-hours work support including weekends with no monetary compensation for these efforts. In fact, the salaries are no longer competitive with other jobs out in the field, despite the longer hours you work. Jobs have been outsourced to Costa Rica, leaving existing staff in a position to train teammates virtually and pick up extra work. The company also did not honor bonuses for people who voluntarily left before pay out, even though they worked the entire year. Overall, horrible way to run a business and a blatant disregard to put employees needs first. Business 101: happy employees, good reputation=growing business. Also, the technology is complete garbage--the existing application (they are investing all their money on a new product) is always down and there is constant limits to capabilities that you will not find in other ESPs. We always sold our value model on customer service since our technology was so bad. Now that they laid off half the employees and are stretching thin existing ones, that model is flawed.

    Advice to ManagementAdvice

    Try to retain existing talent--Your clients will thank you. Be more transparent with what's going on. It's like whisper down the lane with finding out company changes. Your reputation in the field is also suffering. Your lack of employee retention causes unhappy employees to leave, but these folks stay within the industry. Their bosses rely on their word of mouth/experiences--remember that.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Great company, low job security

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Deerfield Beach, FL
    Current Employee - Anonymous Employee in Deerfield Beach, FL

    I have been working at Experian Marketing Services full-time

    Pros

    Leadership, compensation, work-life balance. Very laid back and professional work environment. Able to work remotely or in-office, no set work hours. Do your job well and enjoy the perks.

    Cons

    No real job security. I was excited at the prospect of growing with this company, but was laid off after 4 months of employment due to structural changes within the company, which took place just 2 weeks after I was hired. I didn't see it coming until the actual moment of the lay-off, as we were assured our jobs would not be at jeopardy.

    Advice to ManagementAdvice

    Be more open and honest about changes in organization.

    Approves of CEO
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  5. 1 person found this helpful  

    If you are looking for a jumping off point in your career than this is a great place to get started

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Relationship Manager  in  New York, NY
    Current Employee - Client Relationship Manager in New York, NY

    I have been working at Experian Marketing Services full-time for more than 3 years

    Pros

    Exposure to resources that will help you navigate the online marketing medium is the biggest plus. You have the opportunity to learn the industry from a client, project management and publishing perspective. If you are looking to start your career in the online marketing space I would give this place two years MAX. Don't waist your time beyond that unless they offer you a higher title.

    Cons

    Unfortunately they do not know how to effectively use talented people. They do not know how to train effective managers which is VERY important when building teams that support the demands of very large companies. The company is going through some growing pains unfortunately have the highest impact on the many overworked and underpaid employees.

    Advice to ManagementAdvice

    This company really needs to put just as much energy into training their management and staff on their (sub par) application as they do on their employees, management and company culture. Take the pulse of your lowest paid and hardest working employees (AMs, SAMs and most CRMs) because they reflect fundamental issues with the company and work on making those changes. Get ahead of the problems and challenges instead of constantly trying to fix them after the fact.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    A lot of hustle, good first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Statistical Analyst  in  Deerfield Beach, FL
    Current Employee - Senior Statistical Analyst in Deerfield Beach, FL

    I have been working at Experian Marketing Services full-time for more than a year

    Pros

    Reputation, street cred and international

    Cons

    A lot of change, can move slow and get lost

    Neutral Outlook
    No opinion of CEO
  7. 5 people found this helpful  

    Cheetahmail's demise.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  New York, NY
    Current Employee - Anonymous in New York, NY

    I have been working at Experian Marketing Services full-time for more than 3 years

    Pros

    There were quite a few..
    Most died off paying for unnecessary Sr.Directors positions or their mistakes.

    Cons

    Come one come all !!!

    Need a lay over period for your financial job ?
    No problem Cheetahmail does that.

    Are unskilled and want to be overpaid ?
    Yup.. Cheetahmail is the place.

    Have a Director "friend" in Cheetahmail and have janitorial skills ?
    You got it. A Sr.Director position is waiting for you.

    Are from a certain unskilled financial ethnic group ?
    Oh.. you must have missed the boat.. all of them already work here.
    No worries..
    Cheetahmail will accomodate you even if there was no need for your position.

    Are a Director type and need few new buzz words on your resume ?
    No problem..
    No matter what stupid decisions you make, you'll alway come out a winner.

    But most important..

    If you ever want to learn how to ruin one of the better companies that I worked for, stop by anytime.
    For a month, 3 months or even half a year.

    Regards

    Advice to ManagementAdvice

    Start reading glassdoor reviews.
    We write them for a reason.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Experian Marketing Services for more than a year

    Pros

    Great team. Great benefits. Great environment .

    Cons

    Not so promising upside given the events that have transpired the past few months.

    Advice to ManagementAdvice

    Focus on improving the morale of the team.

    No opinion of CEO
  9. 4 people found this helpful  

    Failing Company: Layoffs, outsourcing to Costa Rica, bad technology, bad management, no upward mobility.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager  in  Oakland, CA
    Former Employee - Account Manager in Oakland, CA

    I worked at Experian Marketing Services full-time for more than 3 years

    Pros

    None- at one point it bad technology, out of touch management, constantly changing goals. was the people but almost everyone has left to go to competitors.

    Cons

    Bad technology (the application is consistently breaking or down), out of touch management, constantly changing goals.

    What once started at a great company has been completely changed. Experian has made many mistakes with the handling of Cheetahmail which has led to mass lay-offs, bad technology decisions and ultimately the loss of the company culture. The greatest asset of Cheetahmail has always been it's client service team. Unfortunately, based on some bad purchases and failing technology, management has decided to cut this and laid off a large portion of the client services team and creative team to be outsourced to Costa Rica. Furthermore, those that weren't laid off have been leaving since the outlook of the company is bad.

    There isn't enough support for the technology and what was once a good platform has been filled with issues from long downtime to constant errors. The response time for these issues is lacking which is causing many of the larger clients to be frustrated and leave. Which ultimately led to lay-offs for many employees.

    There aren't enough training programs in place for managers to manage their personnel properly. The upper management is so far removed from the day to day aspect that the focus is on pinching pennies rather than supporting their employees. The main aspect CM has for it was it's client service support which is often what propels it against competition. With their decision to cut it's US resources down and to only give top tier clients the same level of service, will affect them in the long run.

    As employees, there is currently no job security unless you're an employee outside of the US. The pay is considerably less in comparison to the competition and the raises are on average 3% every year. Promotions that were promised haven't been fulfilled. There's no room for growth. In the past, I would recommend this for new graduates, however now I would recommend looking elsewhere. With mass-layoffs, technology issues and outsourcing of jobs, the outlook isn't good. There has been a mass exodus of employees and management doesn't seem to notice or care. They even tried offering back people that they laid off their jobs- most people said no.

    Experian has taken Cheetahmail and turned it into a company without any culture and the only focus on low CPM and retaining clients. Without a strong client services team, this will fail. If you're looking for a job- look elsewhere- Responsys, Exact Target and YesMail are all MUCH better options. Better platforms & better customer service.

    Advice to ManagementAdvice

    Be more in touch with your employees. Don't make promises that you can't fulfill (promotions & bonuses).

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    A once great company... on the verge of collapse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Marketing Services full-time

    Pros

    Great benefits, awesome co-workers, free food and drink in the kitchen, tons of happy hours (to dull the pain of layoffs)

    Cons

    Compensation (not competitive compared to industry), excessive outsourcing, the mass amount of work that people who are staying/left over must take on to account for all of the exits/lay offs, lack of culture in the US, poor technology

    Advice to ManagementAdvice

    Poor service and poor technology does not make for a profitable business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Not a good place to work at

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Marketing Services full-time

    Pros

    flexible hours, nice team members

    Cons

    Stay away from this company. They lay off people constantly. When the business goals are not met, which is all the time, they let people go to cut expense quickly so it will look better on the balance sheet. Not the right way to improve performance.

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