Experian Marketing Services

www.experian.com/marketingservices
Engaged Employer

Experian Marketing Services Reviews

Updated July 29, 2015
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2.9
Rating Trends
Recommend to a friend
Approve of CEO
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Matt Seeley
21 Ratings

Pros
  • The company supports a great work-life balance (in 6 reviews)

  • Free bagels and subsidized vending machines (in 9 reviews)

Cons
  • Low work life balance as a result of instability and struggling to compete in the marketplace (in 7 reviews)

  • All of the client services jobs were outsourced to Costa Rica (in 12 reviews)

More Pros and Cons

140 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (2)

    Great company - good benefits

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Marketing Services full-time (More than 8 years)

    Pros

    Leadership of EMS seems to be going in the right direction, growth opportunities, they recognize employees who perform above average levels. Great place to work if you like challenges.

    Cons

    Lots of long tenured staff that are sometimes very resistant to change, makes it very hard to push through new ideas quickly. Can sometimes get lost in the clutter of a large organization and makes it hard to stand out.

    Advice to Management

    Keep pushing the new marketing frontiers


  2. Good team but management needs to wake up

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Experian Marketing Services full-time (More than a year)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    -Decent work/life balance. -Great Camaraderie among the staff. -Good relationship between technology and business. -Teams who are below management are quite proficient at what they do. -Great offsite company events - very social!

    Cons

    -Heavy turnaround among the best. -Management of Technology Teams under qualified for what they do. -Massive chip on shoulder among the teams from days gone by.

    Advice to Management

    Get off of your high-horse and spend some time among the ranks. At the very least, hire a platform engineer (aka architect) to shape the platform to where it needs to be. Solicit the thoughts and considerations of your most experienced team members before they decide to leave.


  3. Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian Marketing Services full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Decent benefits and matching 401k, growth potential if you're working under the right manager (unfortunately that's often not usually the case).

    Cons

    Recent decisions made by upper management/C-level executives proved that they don't really care about their employees and most managers only care about themselves.

    Advice to Management

    Get rid of management and hire people who actually care about their employees and want to see them grow.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great Place to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Remote, OR
    Current Employee - Anonymous Employee in Remote, OR

    I have been working at Experian Marketing Services

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Most sales roles are allowed to work remotely. Tons of autonomy. Undisputed market leader when it comes to data. Uncapped commissions. Matching 401K, great company stock plan, full benefits.

    Cons

    Constant re-orgs and lots of travel - not much else to complain about.

    Advice to Management

    Focusing a bit more on lead gen activities could go a long way. Re-install incentives for collaboration across business lines.


  6. Helpful (1)

    Account manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian Marketing Services full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Excellent work benefits. Good work balance.

    Cons

    Out of date technology. Poor outlook on prospective future.


  7. Helpful (2)

    Just Biding Time - The Old Cheetahs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Director, Client Services in New York, NY
    Current Employee - Associate Director, Client Services in New York, NY

    I have been working at Experian Marketing Services full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They still have the lion's share of big retail and some decent other clients. Job is easy once you master it. You won't be stimulated but you won't be bored. Lots of repetitive work

    Cons

    Company has lots a lot of good peoople. It has not soul. It's the old cheetahs trying to rebirth into more strategic cross-channel marketing. Not going to happen. They are good cheerleaders but not too swift and minor leaguers compared with the competition. Clients like Victoria's Secret and American Express have dumped Experian.

    Advice to Management

    Bring in new blood. People there will not impress anyone. Need a change in the top and N A. should invest more.


  8. Leadership Out of Touch

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in New York, NY
    Former Employee - Account Manager in New York, NY

    I worked at Experian Marketing Services full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The people on the floor are great: intelligent, fun, hardworking. I learned a lot when I was there and everything was very structured / organized.

    Cons

    When I was there, the leadership team was extremely out of touch. They didn't understand how the roles in their own company functioned and made a horrible organizational call. Now, everyone is completely overworked and miserable.

    Advice to Management

    Know the people who make the company run. This means **everybody** from entry-level up.


  9. Helpful (1)

    Working at Experian

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Marketing Services

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice casual days and company benefits

    Cons

    A lot of changes going on with no real direction

    Advice to Management

    Not any at this time.


  10. Good company going through rough period

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Manager in New York, NY
    Former Employee - Senior Account Manager in New York, NY

    I worked at Experian Marketing Services (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Decent pay. Bagels on Wednesdays.

    Cons

    Best in class client services team was heavily diminished, leads to large losses of clients.

    Advice to Management

    Retain and promote the best employees, or invest in the heart of the company - the talent. Clients will return.


  11. Don't stay here for longer than a year

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in New York, NY
    Former Employee - Account Manager in New York, NY

    I worked at Experian Marketing Services full-time (More than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Working here provides great experience if you are just starting out in your career.

    Cons

    There are not a lot of opportunities for growth and development, and the company is probably struggling right now.

    Advice to Management

    Be meritocratic and supportive of employees in their growth and development



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