Experian Marketing Services

www.experian.com/marketingservices
Engaged Employer

Experian Marketing Services Reviews

Updated August 26, 2015
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2.9
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Matt Seeley
24 Ratings

Pros
  • The company supports a great work-life balance (in 6 reviews)

  • Free bagels and subsidized vending machines (in 9 reviews)

Cons
  • Low work life balance as a result of instability and struggling to compete in the marketplace (in 7 reviews)

  • All of the client services jobs were outsourced to Costa Rica (in 12 reviews)

More Pros and Cons

146 Employee Reviews

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  1. Featured Review

    Helpful (2)

    Great company - good benefits

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Marketing Services full-time (More than 8 years)

    Pros

    Leadership of EMS seems to be going in the right direction, growth opportunities, they recognize employees who perform above average levels. Great place to work if you like challenges.

    Cons

    Lots of long tenured staff that are sometimes very resistant to change, makes it very hard to push through new ideas quickly. Can sometimes get lost in the clutter of a large organization and makes it hard to stand out.

    Advice to Management

    Keep pushing the new marketing frontiers


  2. Relaxed Work Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager
    Current Employee - Account Manager
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Experian Marketing Services full-time (Less than a year)

    Pros

    Really awesome work environment, it is what you make it. You can keep to yourself or you can make an effort to meet people, which is very easy here.

    Cons

    On the lower end of the spectrum in terms of pay in the industry.


  3. Good company, great group

    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Current Employee - Account Manager in Remote, OR
    Current Employee - Account Manager in Remote, OR
    Doesn't Recommend
    Negative Outlook

    Pros

    Benefits are great. Great personal relationships built over time with co-workers as well as clients. Good team collaboration.

    Cons

    Furloughs, reorgs and layoffs. Company will do anything to make the numbers work and allow talent to walk out the door. No clear direction for those staying on board.

    Advice to Management

    current management should look to re-org structures that failed miserably in the past to avoid the same mistakes....instead of repeating them.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Questionable

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Experian Marketing Services full-time

    Pros

    Great people providing great service to an impressive portfolio of clients. Good team collaboration.

    Cons

    Furloughs, reorgs and layoffs. Company will do anything to make the numbers work and allow talent to walk out the door.

    Advice to Management

    If you want to grow the business, stop laying off the people that will get the work done to recognize revenue.


  6. Good team but management needs to wake up

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Experian Marketing Services full-time (More than a year)

    Pros

    -Decent work/life balance. -Great Camaraderie among the staff. -Good relationship between technology and business. -Teams who are below management are quite proficient at what they do. -Great offsite company events - very social!

    Cons

    -Heavy turnaround among the best. -Management of Technology Teams under qualified for what they do. -Massive chip on shoulder among the teams from days gone by.

    Advice to Management

    Get off of your high-horse and spend some time among the ranks. At the very least, hire a platform engineer (aka architect) to shape the platform to where it needs to be. Solicit the thoughts and considerations of your most experienced team members before they decide to leave.


  7. Helpful (4)

    Avoid

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook

    I worked at Experian Marketing Services full-time (More than 5 years)

    Pros

    They want to do the right thing

    Cons

    They can't get it together and the best people are running out the door.


  8. Helpful (1)

    Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Experian Marketing Services full-time

    Pros

    Decent benefits and matching 401k, growth potential if you're working under the right manager (unfortunately that's often not usually the case).

    Cons

    Recent decisions made by upper management/C-level executives proved that they don't really care about their employees and most managers only care about themselves.

    Advice to Management

    Get rid of management and hire people who actually care about their employees and want to see them grow.


  9. Great Place to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Remote, OR
    Current Employee - Anonymous Employee in Remote, OR
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Most sales roles are allowed to work remotely. Tons of autonomy. Undisputed market leader when it comes to data. Uncapped commissions. Matching 401K, great company stock plan, full benefits.

    Cons

    Constant re-orgs and lots of travel - not much else to complain about.

    Advice to Management

    Focusing a bit more on lead gen activities could go a long way. Re-install incentives for collaboration across business lines.


  10. Helpful (2)

    "Same Old. Same Old" - Time for Broom Cleaning

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager in New York, NY
    Current Employee - Senior Account Manager in New York, NY
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Experian Marketing Services full-time (More than 3 years)

    Pros

    Pretty basic SaaS Company. You get to learn a bit on the technology and the clients are nice. Some of the people in New York can be helpful but most just put their heads down and get to work. Not much socializing

    Cons

    Client Summit this year was depressing. They spend $1,000,000 to get the women's soccer team and a bunch of so-called celebrities. Execs droning on about Suite and Cross-Channel. Getting pretty old and pretty boring. Clients were not impressed. Despite the graft of luring them to Vegas and plying them with drinks.

    Advice to Management

    As they say on the subway - "Step aside please and let 'em off." Sweep the 11th floor clean and bring in some who see the light.


  11. Helpful (1)

    Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Schaumburg, IL
    Former Employee - Anonymous Employee in Schaumburg, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Experian Marketing Services (More than 3 years)

    Pros

    EMS has great people throughout the organization and 'most' will do all they can to support legitimate sales pursuits. Most of the old sales obstructionists have been purged from the company.

    Cons

    For anyone joining EMS, just know they typically have 2 layoffs every year (Nov-Dec & late March) to shore-up the bottom line. Farmers with a book of business that's well managed with steady revenue growth are usually safe. However, it's been a revolving door when it comes to sales leaders and sales hunters.



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