Experian Marketing Services

www.experian.com/marketingservices
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Experian Marketing Services Reviews

Updated April 15, 2015
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Employee Reviews

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  1. Helpful (3)

    Was once a great company...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Marketing Services full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Great benefits
    - Casual attire
    - Free food occasionally
    - Flexibility to work from home (depending on your manager)

    Cons

    - Technology is subpar compared to competitors. Issues always come up and not enough competent tech resources to fix. Always having to apologize to clients for latest tech issues.
    - Salaries are nowhere near competitive. Published minimums are not honored. Salaries have actually decreased in time. Competitors offer ridiculously higher pay for same jobs.
    - Massive layoffs in U.S. due to outsourcing to Costa Rica. Staff in Costa Rica is undertrained and unexperienced, with a call center mentality. Employees in U.S. that were not layed off either left on their own, are looking to leave or stayed but extremely unhappy and uncertain about their future.
    - Layoffs and low office morale starting to affect client relationships.
    - Management is reactive not proactive, constantly putting out fires. Most mid-level managers are immature and have no real decision making power. Upper management is non-existent due to recent turnover by North America CEO, General Manager and a few VP's.
    - Company direction changes constantly, creating uncertainty for employees and lack of confidence from clients.
    - Work/Life balance affected by constant tech issues and understaffing.

    Advice to Management

    Stop focusing on immediate fiscal growth and implement measures that will affect company growth in the long run. Accept that laying off 100 people in U.S. so that you can "stay competitive" has done just the opposite. Learn from this mistake and reassure those people who are still loyal to you by giving them compelling reasons to stay, like better pay.

  2. Helpful (2)

    Great company - good benefits

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Marketing Services full-time (more than 8 years)

    Pros

    Leadership of EMS seems to be going in the right direction, growth opportunities, they recognize employees who perform above average levels. Great place to work if you like challenges.

    Cons

    Lots of long tenured staff that are sometimes very resistant to change, makes it very hard to push through new ideas quickly. Can sometimes get lost in the clutter of a large organization and makes it hard to stand out.

    Advice to Management

    Keep pushing the new marketing frontiers

  3. Helpful (1)

    Big company, many changes, need to move ahead of pack

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Marketing Services full-time (more than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Fairly stable company for high-tech industry
    Some smart people with 10+ years experience
    Excellent benefits
    Good work environment
    Full breadth of services across many disciplines

    Cons

    Products need improvement
    Many changes with executive team
    Customer management is overwhelmed & many changes as well
    Need more direction and focus

    Advice to Management

    Invest in products, services and account team.

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  5. Helpful (2)

    Great people trying to succeed in a difficult environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian Marketing Services full-time (more than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - good compensation and benefits
    - flexible work schedule
    - ethical company, they have good intentions but are so risk-averse that the company gets stuck in neutral while competitors accelerate

    Cons

    - difficult organization to navigate if you don't know who to go to, too much "decision by committee"
    - high turnover
    - too many changes in strategic direction causes confusion

    Advice to Management

    Commit to a few big ideas rather than chasing every opportunity. Be more open to true innovation.

  6. Helpful (3)

    Company Has Gone Downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian Marketing Services full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great start to your career--you can make what you want out of this job. You can be proactive in gaining knowledge as much as you want. You also do work with some really smart and talented people. The environment is very laid back/flexible--ability to work from home when needed, free food, casual office wear, dinner for staying late, free trips to annual Client Summit in Vegas. At one time (when the money was flowing), raises/promotions were high for the industry (which is probably why you have some lifers/people that have been there for 10+ years), but that has changed.

    Cons

    The company has really fallen from grace. There has always been a lack of management leadership--30 year old's who ran up the ranks with no other career experience and massive favoritism. This company breeds the culture of promotion-hungry and entitled employees.The culture, albeit laid-back, is sometimes unbelievably unprofessional and immature. The senior management in the last year, however, is shocking. No communication, massive lay-offs, overworked staff, and ignored talent. Depending on your client, there can be lots of after-hours work support including weekends with no monetary compensation for these efforts. In fact, the salaries are no longer competitive with other jobs out in the field, despite the longer hours you work. Jobs have been outsourced to Costa Rica, leaving existing staff in a position to train teammates virtually and pick up extra work. The company also did not honor bonuses for people who voluntarily left before pay out, even though they worked the entire year. Overall, horrible way to run a business and a blatant disregard to put employees needs first. Business 101: happy employees, good reputation=growing business. Also, the technology is complete garbage--the existing application (they are investing all their money on a new product) is always down and there is constant limits to capabilities that you will not find in other ESPs. We always sold our value model on customer service since our technology was so bad. Now that they laid off half the employees and are stretching thin existing ones, that model is flawed.

    Advice to Management

    Try to retain existing talent--Your clients will thank you. Be more transparent with what's going on. It's like whisper down the lane with finding out company changes. Your reputation in the field is also suffering. Your lack of employee retention causes unhappy employees to leave, but these folks stay within the industry. Their bosses rely on their word of mouth/experiences--remember that.

  7. Helpful (1)

    Great company, low job security

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Deerfield Beach, FL
    Current Employee - Anonymous Employee in Deerfield Beach, FL

    I have been working at Experian Marketing Services full-time

    Approves of CEO
    Approves of CEO

    Pros

    Leadership, compensation, work-life balance. Very laid back and professional work environment. Able to work remotely or in-office, no set work hours. Do your job well and enjoy the perks.

    Cons

    No real job security. I was excited at the prospect of growing with this company, but was laid off after 4 months of employment due to structural changes within the company, which took place just 2 weeks after I was hired. I didn't see it coming until the actual moment of the lay-off, as we were assured our jobs would not be at jeopardy.

    Advice to Management

    Be more open and honest about changes in organization.

  8. Helpful (7)

    Cheetahmail's demise.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in New York, NY
    Current Employee - Anonymous in New York, NY

    I have been working at Experian Marketing Services full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There were quite a few..
    Most died off paying for unnecessary Sr.Directors positions or their mistakes.

    Cons

    Come one come all !!!

    Need a lay over period for your financial job ?
    No problem Cheetahmail does that.

    Are unskilled and want to be overpaid ?
    Yup.. Cheetahmail is the place.

    Have a Director "friend" in Cheetahmail and have janitorial skills ?
    You got it. A Sr.Director position is waiting for you.

    Are from a certain unskilled financial ethnic group ?
    Oh.. you must have missed the boat.. all of them already work here.
    No worries..
    Cheetahmail will accomodate you even if there was no need for your position.

    Are a Director type and need few new buzz words on your resume ?
    No problem..
    No matter what stupid decisions you make, you'll alway come out a winner.

    But most important..

    If you ever want to learn how to ruin one of the better companies that I worked for, stop by anytime.
    For a month, 3 months or even half a year.

    Regards

    Advice to Management

    Start reading glassdoor reviews.
    We write them for a reason.

  9. A lot of hustle, good first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Statistical Analyst in Deerfield Beach, FL
    Current Employee - Senior Statistical Analyst in Deerfield Beach, FL

    I have been working at Experian Marketing Services full-time (more than a year)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Reputation, street cred and international

    Cons

    A lot of change, can move slow and get lost

  10. Helpful (1)

    If you are looking for a jumping off point in your career than this is a great place to get started

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Relationship Manager in New York, NY
    Current Employee - Client Relationship Manager in New York, NY

    I have been working at Experian Marketing Services full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Exposure to resources that will help you navigate the online marketing medium is the biggest plus. You have the opportunity to learn the industry from a client, project management and publishing perspective. If you are looking to start your career in the online marketing space I would give this place two years MAX. Don't waist your time beyond that unless they offer you a higher title.

    Cons

    Unfortunately they do not know how to effectively use talented people. They do not know how to train effective managers which is VERY important when building teams that support the demands of very large companies. The company is going through some growing pains unfortunately have the highest impact on the many overworked and underpaid employees.

    Advice to Management

    This company really needs to put just as much energy into training their management and staff on their (sub par) application as they do on their employees, management and company culture. Take the pulse of your lowest paid and hardest working employees (AMs, SAMs and most CRMs) because they reflect fundamental issues with the company and work on making those changes. Get ahead of the problems and challenges instead of constantly trying to fix them after the fact.

  11. Helpful (1)

    Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Experian Marketing Services (more than a year)

    No opinion of CEO
    No opinion of CEO

    Pros

    Great team. Great benefits. Great environment .

    Cons

    Not so promising upside given the events that have transpired the past few months.

    Advice to Management

    Focus on improving the morale of the team.

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