Experian Reviews

Updated August 26, 2015
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2.7
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Experian Chief Executive Officer Brian Cassin
Brian Cassin
40 Ratings

Pros
  • in some departments there is better work/life balance in others not so much (in 23 reviews)

  • Good benefits and vacation allotments (in 22 reviews)

Cons
  • Senior management does not take interest in mentoring subordinates (in 23 reviews)

  • Work life balance does not exist, UK management mentality seem to be evermore prevalent and not for the better (in 9 reviews)

More Pros and Cons

372 Employee Reviews

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  1. Helpful (1)

    Good company undergoing MAJOR changes

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Costa Mesa, CA
    Current Employee - Engineer in Costa Mesa, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Experian full-time (More than a year)

    Pros

    Friendly coworkers, Subsidized snacks (and they buy lunch/dinner for employees very often), a lot of company fun events, Great work life balance - but will get sacrificed during crunch time, Pay and Benefits are good, This company (at least in the consumer division) is undergoing MAJOR technological changes. A lot of the old upper management and employees basically have to get with the times or get booted/forced out. Either learn the new technologies / agile methods - or get axed. Even though it is sad to lose people, thats just how tech works unfortunately. A lot of useless Directors / VP / upper management who werent doing anything and didnt have a clue what was going on most of the time got axed. Good time for a young blood to get in and learn a LOT

    Cons

    Office Drama... a lot of it. Like i said, its in a transition phase so there is a lot of distrust and backstabbing going on. Resources being shifted around daily so disorganization is high, people pointing fingers, worried about getting axed, job security confidence is extremely low. Depending on what department you work for, expect long hours occassionally

    Advice to Management

    Please don't axe any of the hard workers who are willing to learn. Axe the lazy ones who aren't willing to change


  2. Senior Software Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in San Jose, CA
    Current Employee - Senior Software Engineer in San Jose, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I am happy with management team and the package. Very good learning opportunity.

    Cons

    The long term vision for company products is not very clear


  3. Good Benefits

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    4 weeks vacation the first year is great for the United States.

    Cons

    I can't recall since its been awhile


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Your experience is largely defined by the department or Business Unit where you work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Experian full-time (More than 8 years)

    Pros

    It can be a great place to work depending on the functional area, department or business unit. Vacation package and benefits are decent.

    Cons

    company culture is inconsistent across the board. Promotions sometimes appear to be based on likeability versus merit. Company management can be clique 'ish.

    Advice to Management

    Focus on improving company culture. Hire based on merit and less cronyism


  6. Helpful (1)

    Constant Change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Allen, TX
    Current Employee - Anonymous Employee in Allen, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Experian (More than a year)

    Pros

    Pay is okay free fruit and granola bars randomly

    Cons

    Constant Change, one day something is correct the next day QA is grading for something that was correct Sales based although they tell you its not "selling" its "giving the customers an opportunity " Lots of upper management leaving or has been fired Not enough employees,customers constantly complain about hour hold times Computers are slow,always running slow but you get docked for dead air IT team does not fix website issues customers are having, customers are told a ticket was put in but takes weeks to months to get back with them so you have keep telling customers oh yeah its getting worked on

    Advice to Management

    Don't constantly coach team members, don't reward agents with cheap games and candy to sell!


  7. Great company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Lots of over time great co workers

    Cons

    There is really nothing that I can think of


  8. Helpful (2)

    Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Arlington, VA
    Former Employee - Director in Arlington, VA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Experian full-time

    Pros

    Incredible data and strong product offerings.

    Cons

    Management far too concerned with the next quarter results. Very risk adverse.


  9. Helpful (1)

    CRM

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Experian full-time

    Pros

    Company outings and SOME of the people Benefits package are OK

    Cons

    They laid off a ton of people and then realized they made a huge mistake and scrambled to hire them all back (sadly some of the people fell for it). Don't get stuck in the politics here, even if you deserve a raise or promotion it will take you 3-4 years to get one unless your liked and suck up to your managers. Half of the people who do get promoted do not deserve it and have no idea what they are doing. Black hole of knowledge, come here for a couple years (3 max), get the experience and RUN for higher ground! Same work every single day, never changes... you can only learn so much!

    Advice to Management

    Don't lay 100's of people off and then scramble to hire people back... it looks really pathetic... Also only promote someone if they actually deserve it, not because you like them.


  10. Helpful (3)

    There are better places

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The pay is relatively good, interesting products

    Cons

    Too focused on short-term objectives

    Advice to Management

    Look longer term, recognize that high single digit growth is not interminably sustainable. More focus on building long-term values in the assets that you've already acquired will be a better use of capital then going into another botched acquisition.


  11. Currently employed

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian full-time

    Pros

    Great benefits and good work environment

    Cons

    Pay could be a little more competitive



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