Experian Reviews

Updated September 2, 2015
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  1. Helpful (1)

    evolving corporate culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cypress, CA
    Former Employee - Anonymous Employee in Cypress, CA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Experian full-time (More than 5 years)

    Pros

    This is a great company to work with opportunities for growth. Benefits were excellent and the vision of the company transcended across the entire organization

    Cons

    Corporate mission and values were handled with mixed commitment. On the one hand, innovation and excellence were encouraged; but on the other hand, all decisions were driven top down and entrepreneurial spirit was stifled. As a result the field operations became almost robotic.

    Advice to Management

    Be true to your statements so that everyone could feel the sincerity in your actions. Often the message that was delivered were mere words with no authenticity. Honor your high performers with opportunities to grow rather than an exit strategy.


  2. Good place to work at..

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Senior Software Developer in Costa Mesa, CA
    Former Contractor - Senior Software Developer in Costa Mesa, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Experian as a contractor (More than a year)

    Pros

    Very friendly team mates.. Always open for suggestions.. Many new things to work.. Minds with innovative methods always at work.. You can get a real time experience of how credit services work..

    Cons

    Less room for career growth ... However learning experience is good.. Cross team trainings are very rare to be seen.. Might get good opportunities with technological aspect but only with self effort..

    Advice to Management

    Would be great to implement sessions to educate employees about outside of their work team..


  3. Helpful (2)

    Experian

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Supervisor in Allen, TX
    Current Employee - Call Center Supervisor in Allen, TX
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Experian full-time (More than 3 years)

    Pros

    Their facilities are awesome in Texas! Probably the best work environment to be in. I think at one point it was voted the best office in DFW. You're asked to work overtime a lot, but if you're not on salary who cares. The company places a lot of value in providing the best to its customers.

    Cons

    Personal growth is pretty amazing at times, but it's easy to get stuck in one place after the first promotion. Training is pretty extensive, but lacks in a lot of areas.

    Advice to Management

    Reward your employees better. You told us how much we made one year and decided to cut our bonuses...


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  5. Helpful (5)

    Would be 5 stars if not for the fact that each year the company has layoffs, as often as quarterly.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Negative Outlook
    No opinion of CEO

    I worked at Experian full-time (More than 10 years)

    Pros

    The main office at 475 Anton is great with schedule flexibility and supports the work/family balance. 9 out of 10 managers are supportive and available when you need them. Good benefits and vacation allotments. Clean, newer office and equipment. Overall pleasant workforce with a 'let's help each other' vibe. Backstabbing and self-promotion at the expense of coworkers is NOT the norm. Experian is ethical in its purported intent and business goals and actively promotes community involvement and supports local and national charities.

    Cons

    Workforce is top heavy with management, especially on the director and VP level. The company talks about not having silos (i.e. groups that have information that isn't known/shared freely with other groups) yet silos persist and cross group/department communication is poor. Customer focus initiatives are rolled out with fanfare, much to the appreciation of clients, only to fade away in a year or two due to changes in upper management and/or a lack of accountability from regulators. And of course, mass layoffs are routine. I worked there for almost 15 years, and for the first few years, the layoffs happened perhaps every three years, including the year I started. The last six years have incurred layoffs every year, with the rate increasing to quarterly this year. Perhaps this is due to the change in upper management to those with a background in finance: the bottom line for the next quarter is everything (shareholders must see an immediate profit!), and long-term planning is moot? I guess time will tell if this strategy works or if the talent pool of experienced workers becomes so drained that data quality becomes severely compromised.

    Advice to Management

    See Cons, above.


  6. Yay

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Benefits are very very good

    Cons

    Don t know .. nothing different from any where else I suppose


  7. Interesting company that is moving from being a collection of small operations to a more connected global organisation

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial
    Current Employee - Commercial
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian full-time (More than 8 years)

    Pros

    Wide variety of work, good opportunities for travel. Generally employ intelligent staff. Compensation is lower side of average, time off average, work life balance mixed

    Cons

    Experian still hasn't quite managed to start like acting like a grown up global company. Regional and local profit targets get in the way of effectively dealing with growth and investment sometimes.

    Advice to Management

    Keep going. Still much to do. And just because consultants cost more doesn't mean they must be right! Trust and stretch your own staff.


  8. Helpful (1)

    Web Developer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Many good benefits and perks. They have recreation room and training classes.

    Cons

    They have several tight deadlines and got us overloaded.


  9. Great place to start your career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Finance Intern in Costa Mesa, CA
    Former Intern - Finance Intern in Costa Mesa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Experian as an intern (Less than a year)

    Pros

    If you take the initiative, there are always opportunities for recognition. You can take on high profile projects and work with members outside your functional group. The team environment is friendly and nurturing, and management is open and receptive.

    Cons

    There are few opportunities for career growth within the company. Although they do hire internally, you're more likely to expand within your given role rather than move up.

    Advice to Management

    It would have been interesting to have more cross-functional team experiences to increase employee ownership of company (versus functional) goals and objectives.


  10. Helpful (1)

    Collaborative work environment on exciting projects

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Interesting projects coming in with more of a consulting angle. Collaborative work environment is great when you are starting out.

    Cons

    Expect potentially long hours in kind of an unexpected manner. Project deadlines dictate whether or not you can maintain a flexible schedule.


  11. Trying to join the big leagues

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Relations Specialist in Costa Mesa, CA
    Current Employee - Community Relations Specialist in Costa Mesa, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Experian full-time (More than a year)

    Pros

    Competent coworkers, fair salaries, growth oriented, big ideas, and established reputation

    Cons

    Bureaucratic, political atmosphere, poor decision making at times, complex and convoluted

    Advice to Management

    Hire and promote the best people



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