Experian

  www.experiangroup.com
  www.experiangroup.com

Experian Reviews

Updated November 18, 2014
Updated November 18, 2014
281 Reviews
2.9
281 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Brian Cassin
16 Ratings

Review Highlights

Pros
  • in some departments there is better work/life balance in others not so much (in 23 reviews)

  • Good benefits and vacation allotments (in 22 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 22 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 8 reviews)

More Highlights

Employee Reviews

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  1.  

    Very uncomfortable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Dallas, TX
    Current Employee - Customer Service Representative in Dallas, TX

    I have been working at Experian full-time (more than an year)

    Pros

    Nice breaks all the time.

    Cons

    Nosey coworkers always have a lot of drama

    Advice to ManagementAdvice

    New hiring managers

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    Pressure Cooker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Channel Sales Director in Allen, TX
    Current Employee - Channel Sales Director in Allen, TX

    I have been working at Experian full-time (more than 8 years)

    Pros

    Decent Benefits
    Sales people work from their home offices

    Cons

    Encourage back stabbing culture to get ahead
    Highly political
    Regular purging of employees
    Poor Executive Management - most came from the banking industry and have kept their failed policies

    Advice to ManagementAdvice

    Enough of the employee surveys that are always manipulated to look like everyone is so happy to work for Experian. Open your eyes and see what kind of environment you have created. There are no team players. People are only looking out for #1. Create an honest culture without cronyism and watch the company flourish.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    All that matters is sales - nothing else seems in focus,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive
    Former Employee - Executive

    I worked at Experian full-time (more than an year)

    Pros

    HQ in CA. Decent folks from old TRW business.

    Cons

    Horrible executive management. More interested in golf clubs than the business. Poorly integrated acquisition strategy for new businesses. Classes USA?!?!?!

    Advice to ManagementAdvice

    Fire the pompous Group Presidents who are focused on sales conferences and their golf scores. Innovation focus is a joke. Too many execs with limited intellectual horsepower.Running a business like this is not all about sales and quotas and pipelines.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Sad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian as a contractor (more than 5 years)

    Pros

    You get paid
    Healthcare
    Better than working with the security or facility department

    Cons

    Prepare for long hours

    Taking time off is frowned upon

    Email box will be full everyday with new request to fix or solve problems with solutions that will be ignored

    Being laid off is common. In fact one building they own is empty and the one we work in is less than half full.

    Advice to ManagementAdvice

    Smell yourselves every once and a while, it isnt roses I smell.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 4 people found this helpful  

    Dreadful place for finance staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Finance Manager in Costa Mesa, CA
    Current Employee - Senior Finance Manager in Costa Mesa, CA

    I have been working at Experian full-time (more than 5 years)

    Pros

    Salary/bonus structure are competitive.
    Most people are nice, friendly and pleasant to work with.
    Campus is clean, nice and up-to-date.
    Most people in functions other than IT and finance seem to be content.

    Cons

    Company is very political. Kissing up to VP's is the key to get ahead.
    Company's growth is driven by acquisitions, off-shoring (Chile/Costa Rica), importing IT consultants from India, and moving jobs to lower wage states such as Texas and Arkansas.
    Finance and IT are seen by management as overhead and not as key partners.
    Finance is chronically understaffed in corporate and most business units (with the exception of the overstaffed semi-autonomous Consumer Direct business unit).
    Finance upper management is completely out of touch with the work "in the trenches".
    Managing up and sucking up are key to success. Coaching and development of staff is give lip service but is not really done in practice.

    Advice to ManagementAdvice

    Management should focus on long term planning instead of constantly focusing on the next quarter. Layoffs, offshoring, and understaffing will hurt the company in the medium and long term.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 5 people found this helpful  

    Worst company I've worked for in my 15 year career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Development Manager
    Current Employee - Software Development Manager

    I have been working at Experian full-time (more than an year)

    Pros

    Good benefits, very financially stable, great teammates

    Cons

    To start with, this is not a technology company - this is a marketing company where technology is treated as overhead resource. Everything is driven through (unrealistic) deadlines where software gets shoved out of the door at all costs (both human and enormous technical debt). Enormous amount of bureaucracy where it takes weeks of "following the process" to make a two line code change. Outdated technologies and tools (or more often no tools at all) - complete lack of automation with trivial tasks. VP's have no authority to make no-brainer decisions. Everything has to be approved by CTO who lacks technical understanding yet constantly gets involved in the "weeds". You'll be losing your skills (and brain cells) here very quickly.

    Advice to ManagementAdvice

    Empower mid-level management to make no brainer decisions (and hold them accountable for the results). Change the culture of "all the responsibility with none of the authority". The company can't scale where one man makes every decision.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Experian - Losing its way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in London, England (UK)
    Current Employee - Sales in London, England (UK)

    I have been working at Experian full-time (more than 8 years)

    Pros

    Decision Analytics UK have some great products and people
    Core credit bureau is hanging on to the primary bureau spot
    Consumer services is benefiting from increased consumer interest in their credit file

    Cons

    Decision analytics expertise continues to be eroded by lesser talent from North American.
    Core credit bureau lacks a strategic vision and is only holding on to primary UK bureau because clients cannot justify the investment to switch suppliers
    Marketing services lacks a cohesive strategy and expertise to move beyond basis list cleaning and rental.
    Consumer services is not in control of its growth and has no alternative once interest starts to decline.

    Advice to ManagementAdvice

    Focus on the things you do well in credit referencing, and invest building and acquiring these around the world to build a global reference point. Stay away from the fashion areas in marketing and accept should just stay as a core data supplier to organisation who know how to play in this space (how much more shareholder investment will you waste before you realise this).
    Stop the US management takeover; remember it was the little UK business which grew and bought the mighty US organisation because it understood what being a CRA means. The US business is still third out of three players today, and so are its management.

    Recommends
    Negative Outlook
  9. 3 people found this helpful  

    Target driven with no loyalty to staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in London, England (UK)
    Current Employee - Account Manager in London, England (UK)

    I have been working at Experian full-time (more than 3 years)

    Pros

    Interesting work
    Good location easy commute
    There is a sense of trying to serve charities
    Ftse 100 firm
    Nice enough colleagues

    Cons

    Unrealistic expectations
    Poor work life balance
    Self serving management with no foresight beyond the bottom line
    Archaic HR policy
    Real information does not flow despite a deluge of emails and intranet sites which are supposed to deal with this.
    Insular Departments
    Huge staff turnover

    Advice to ManagementAdvice

    If you really cared about people you'd find and release talent that you did not know you had. Results focused policies only lead to harassed, bullied staff who eventually quit. Most of these people want to contribute and are loyal but leave because they feel used and unappreciated.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    Qualifies as my worst employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Costa Mesa, CA
    Former Employee - Analyst in Costa Mesa, CA

    I worked at Experian full-time (more than 5 years)

    Pros

    Cafeteria was nice. Security guards were very friendly and professional.

    Cons

    Many managers were immature, have no class and not so educated, especially those who have been there for 15+ years.
    There were a lot of outsourcing of jobs to other countries.
    They lay off people when they need to make their numbers.
    They do not develop their employees.

    Advice to ManagementAdvice

    Complete a real, useful degree and then develop your people.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    A lot depends on which area you work in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Development Expert in Costa Mesa, CA
    Former Employee - Software Development Expert in Costa Mesa, CA

    I worked at Experian full-time (more than 10 years)

    Pros

    Good benefits, decent time off, plenty of telework opportunities. If you land in the right area with the right manager there are good opportunities. Aim for Experian Credit or Experian Interactive.

    Cons

    Extremely political. Everything is a secret with this management; even org charts are hard to come by. A lot of good people have been laid off just to make arbitrary profit targets. Above all stay away from Experian Marketing Solutions. They work hard but management can't sell the products they tell them to build and there are plenty of layoffs.

    Advice to ManagementAdvice

    Quick being so secretive. It's common knowledge you wanted to sell Experian Marketing and couldn't. Deal with the employees honestly and be happy with single-digit growth instead of laying off good people to achieve double digit profit margins.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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