Experian

  www.experiangroup.com
  www.experiangroup.com

Experian Reviews

Updated November 24, 2014
Updated November 24, 2014
282 Reviews
2.9
282 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Brian Cassin
16 Ratings

Review Highlights

Pros
  • in some departments there is better work/life balance in others not so much (in 23 reviews)

  • Good benefits and vacation allotments (in 22 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 22 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 8 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Chinese water torture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consumer Associate II in Allen, TX
    Current Employee - Consumer Associate II in Allen, TX

    I have been working at Experian full-time (more than 3 years)

    Pros

    Good benefits and time off. The building is clean. There is a good level of interaction and cohesiveness between your coworkers at your same level. For me the commute is easy.

    Cons

    Lack of room for growth. Poor judges of talent. Cannot see the forest through the trees management. Group think atmosphere. Qualitative and quantitative expectations not based on real world scenarios and situtations. It feels as if team leads and supervisors look down on those the manage.

    Advice to ManagementAdvice

    Open your eyes and look in the mirror. Listen to employees instead of becoming defensive. Stop being dishonest with employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    IT Group

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Group in Schaumburg, IL
    Former Employee - IT Group in Schaumburg, IL

    I worked at Experian (more than 5 years)

    Pros

    If your ingrained in the group you can get away with doing very very little, and with no career skill advancement on your part. If your lucky, you can get a very good paycheck for doing nothing, and not even showing up to work. Heck get an IT management position and not even know what SDLC stands for. Or be a project manager and never have seen MS Project in your life.

    Cons

    Too many overpaid - underskilled staff sitting on their behinds. First level management protects their friends to protect their jobs. Front line management does not posses the knowledge or skill sets to understand the requests or requirements being presented, they are to rock the boat. Far too many uneducated and underskilled staff that have been protected for years and now that the real world has come knocking on their door, they are scared and complaining, Where else can you have a job for 10 plus years in IT without a degree, no certifications, no skill set improvement? Where else can you complain that you cant work from home most of the week? Where else can you come to work past nine, take a two hour lunch, (two hours because besides lunch I have to exercise or play volleyball) and leave before five pm. Most of the older employees act as if it is a high school clich.

    Advice to ManagementAdvice

    Clean up the dead wood sitting there in Schaumburg, you can remove half the IT group and would not see a difference - especially with the senior members. Stop calling people what they are not, a customer service representative is not a project manager, a solutions arch is not some coder who has managed to sit in the same chair for 15 years. A business analyst is not someone who just happens to have worked with the same workflow for 20 years but has not other knowledge or experience. You have a bunch of overpaid cry babies who need a dose of reality

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Big company but not very good for developers

    Former Employee - Senior Consultant in Bristol, CT
    Former Employee - Senior Consultant in Bristol, CT

    I worked at Experian full-time (more than 5 years)

    Pros

    Flexibility and good team. No pressure normally but yes it's there sometimes.

    Cons

    No career growth in some departments

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  5. 1 person found this helpful  

    It seems to be in a political group rather than in a multinational

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Rome (Italy)
    Current Employee - Anonymous Employee in Rome (Italy)

    I have been working at Experian full-time (more than 8 years)

    Pros

    - good colleagues, good place environment

    Cons

    - you are living only for working
    - bad management, too much far from real life issues
    - forget career improvement
    - money spent in party, ipad,,, but cost saving on air conditioning, print paper

    Advice to ManagementAdvice

    be honest... less political behaviours more pratical work

    Doesn't Recommend
    Negative Outlook
  6. 1 person found this helpful  

    Decision Analytics Managment is poor, changing structure and focus each year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Vienna (Austria)
    Current Employee - Anonymous Employee in Vienna (Austria)

    I have been working at Experian full-time

    Pros

    Strong International experience, good salary, fantastic employees

    Cons

    Much overtime work with no extrta salary, Employee Values are not recognised, pure managment. much politics

    Advice to ManagementAdvice

    To the very senior managment: kickout people without value but with strong iside politics, leasten the people more, do not exit from the Europe Markets.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    It has helped to put my work life in perspective

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in London, England (UK)
    Former Employee - Project Manager in London, England (UK)

    I worked at Experian full-time (more than an year)

    Pros

    The people are nice
    Location is great
    Some of the work is actually quite interesting
    Plenty of potential to unlock

    Cons

    The work is not challenging
    Long working hours
    Big machine that takes a long time to change
    Salary is not great given the effort required

    Advice to ManagementAdvice

    Listen to your staff, there is reason for large numbers of people leaving.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    A Gauntlet with no prize at the end

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - PMO in Costa Mesa, CA
    Former Employee - PMO in Costa Mesa, CA

    I worked at Experian

    Pros

    Microsoft Shop, web technology generates 100% revenue so it is important. However, the technical people that deliver the technology are not treated well.

    Cons

    Poor IT Management with poor ethics. Marketing and product 'managers' are underqualified

    Doesn't Recommend
  9.  

    Very unprofessional disorganised substandard management that's produces third class software for gullable banks.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Technical Consultant in Nottingham, England (UK)
    Current Employee - Technical Consultant in Nottingham, England (UK)

    I have been working at Experian

    Pros

    Great job titles if thats you want

    Cons

    Incompetitive salary
    Incompetent management that look up not down to feather their own nests with meagre salaries.

    Advice to ManagementAdvice

    Just needs some decent competition for this company to shake up its thick (pardon the pun) middle management layer so that the real workers can produce some real world beaters - at the top and actual designers/developers.

    Doesn't Recommend
    No opinion of CEO
  10. 2 people found this helpful  

    Right down the tubes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Marketing Services in Schaumburg, IL
    Current Employee - Marketing Services in Schaumburg, IL

    I have been working at Experian

    Pros

    Bonuses are above average when achieved. The people at the team level are very pleasant to work with and friendly.

    Cons

    Work life balance is now a thing of the past. Many layoffs of dedicated long time employees. New SVP has no clue how to manage people and should return to sales. Constant reorganizing has lead to no faith in senior leadership. Support team is very unapproachable. New office design is one giant display case. Employees are in constant fear of losing their job.

    Advice to ManagementAdvice

    Take more pride in your employees and stand up for them. Have more visibility to what they are doing and stay engaged.

    Doesn't Recommend
    No opinion of CEO
  11. 1 person found this helpful  

    Like working in a sweat shop.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Schaumburg, IL
    Former Employee - Anonymous Employee in Schaumburg, IL

    I worked at Experian

    Pros

    Great technical people to work with mostly on the same tier. Casual dress code.

    Cons

    Sweat shop, unappreciated and between senior management and very upper management, they will attempt to squeeze every drop of blood they can from their regular employees and are definitely taking advantage of their employees in the poor economy.

    They used to allow employees to work from home, now they are no longer allowed to do so. However after putting in a full day’s work at the office, they put pressure on the poor employees to continue working from home to complete what they couldn’t at the office. This is as a result of a reduced work force. They have no regard for anyone's personal and family life.

    The company constantly lies to their employees - a few months ago it was stated there will be no more layoffs as there's lots of work and not many left to get the job done. On 11/10/11, they laid off 10 (+5 from other locations) employees and the remaining "fortunate" are now left to do even more work. They are so afraid of compromising their jobs, they wouldn't even consider calling the whistle blower hotline about being treated unfairly. In the company's eyes, they are lucky to have a job.

    An employee recently gave their 2 weeks notice w/o having another job lined up, they had enough of the unfair treatment. The company even said they would give that employee more time off and the response was it didn't matter how much time off they received, it was a moot issue as they wouldn't get to use the time off anyways as the company still expected them to work on their days' off.

    Another example, Iron Mountain in Addison was too close to do business with but they have 2 major data centers in TX, one in Allen and the other in McKinney. Schaumburg used to be a data center until upper management's "smart decisions" deemed it better to have 2 centers in TX.

    Not sure how this works but they have sensitive data of US citizens but they have off shored work to their "Experian" locations outside the US. I don't know if this data is stored there and/or worked on there but that might be a possibility.

    Technical people are now expected to work in the office, at home and on holidays and do what it takes to get the job done and the deadlines completed. The good news is, congrats - you get to keep your job.

    There is a lot of favoritism there too promotions aren’t mostly given based on merit but on who knows who.

    They react to security issues instead of being proactive and they use the excuse there's not enough money in the budget to implement the necessary security measures, of course they have to pay off their CEO's VP's and share holders; that's of ultimate importance.

    It was a great company to work for when the previous president owned and ran the company. Under his command, everyone got the feeling the company cared about its employees. Now that corporate has come in, it feels like a sweat shop and you get the feeling they are trying to squeeze every last drop of blood they can get out of you and absolutely no loyalty to their regular work force.

    Advice to ManagementAdvice

    This is completely useless as they have already had numerous town hall meetings, hands on meetings, one on one meetings et al. and it makes no difference. It appears it goes in one ear and out the other. It's all a knee jerk reaction as they say you spoke and we listened. That's right, they listened and that's all there was to that. Unfortunately, they won't learn until the current employees band together and call the whistle blower hotline and let them know how they feel. At the moment, they are very worried about keep their jobs.

    Doesn't Recommend
    Disapproves of CEO

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