Experian

  www.experiangroup.com
  www.experiangroup.com

Experian Reviews

Updated December 15, 2014
Updated December 15, 2014
289 Reviews
2.9
289 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Brian Cassin
19 Ratings

Review Highlights

Pros
  • in some departments there is better work/life balance in others not so much (in 23 reviews)

  • Good benefits and vacation allotments (in 22 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 23 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A very fulfilling, but fast paced employer. Lots of room for growth if you want it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Security Administrator in Costa Mesa, CA
    Former Employee - Systems Security Administrator in Costa Mesa, CA

    I worked at Experian full-time (more than 10 years)

    Pros

    Benefits are superb, they have them all. Time-off policies are great. Promotions are not bad.

    Cons

    They tend to get top heavy with leadership, and have many lay-offs to balance that.

    Advice to ManagementAdvice

    A cut back in leadership would be an improvement.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 6 people found this helpful  

    Low Budget Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative II in Allen, TX
    Current Employee - Customer Service Representative II in Allen, TX

    I have been working at Experian full-time (more than 3 years)

    Pros

    No weekends Vacation Sick Time

    Cons

    No recognition no matter how hard you try. Lazy employees get paid the same or more as hard working employees, who never call in sick. Management recognizes employees whom they like not employees that get the job done. Less qualified people promoted to positions, while qualified applicants are told they need more experience.

    Advice to ManagementAdvice

    Stop playing games. no one cares about Kentucky Derby or Dance off. Pay a decent wage based on experience. Stop holding qualified hardworking employees back because you don't like them.

    Doesn't Recommend
    Disapproves of CEO
  3.  

    Call Center Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Experian full-time (less than an year)

    Pros

    Beggining salary is good for an agent, 40 sick hours are part of the benefits starting on first pay check.

    Cons

    Constant changes and a day to day basis. Management is cutting back on employee bonuses for monthly achievements. Call Center QA always find minimum details to fail you on the calls.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Experian is good company to work for with great people. Technology can be mixed.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian

    Pros

    Reputed Company, Great friendly commited people.

    Cons

    Technologies as old as 1.1

  6. 3 people found this helpful  

    A wrong turn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA

    I worked at Experian full-time (more than an year)

    Pros

    There are other divisions to work for that are likely better managed than the Costa Mesa office.

    Cons

    The most political work environment I've ever worked in. Constant change, lack of focus and no sign of teamwork.

    Advice to ManagementAdvice

    Hire capable Sr. Managers that are real leaders. Pay attention to the customer and build products that cater to their needs.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    Project Manager Analyst Expert

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager Manager in Allen, TX
    Current Employee - Project Manager Manager in Allen, TX

    I have been working at Experian full-time (more than 5 years)

    Pros

    Nice facility, decent benefits,

    Cons

    Direction of company is ever changing. Bonus structure not balanced. British culture - often feel that American staff are inferior. Little growth opportunities. No training opportunities in certain areas. Company allows staff to grow stagnant.

    Advice to ManagementAdvice

    Nothing I say will help.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Used to be a great company, but has fallen flat

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian

    Pros

    About the only pro is compensation

    Cons

    Experian has become a very negative environment where issues greatly overshadow accomplishments. The management of the company seems to turn a blind eye to the reality of poor decisions and negative reinforcement towards its workforce. Because of this the attrition rate has gone up considerably, moral is at an all time low, and productivity is clearly suffering.

    Advice to ManagementAdvice

    Time to pick up the pace and not make the employees pay for executive mistakes. You need to seriously consider taking a step back and figuring out how to keep those that are exceptional and get rid of those that are dead weight.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    A big company with an uncertain future.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Costa Mesa, CA
    Current Employee - Manager in Costa Mesa, CA

    I have been working at Experian full-time (more than an year)

    Pros

    Quality people and culture. Decent salaries plus competitive performance bonuses. Acceptable work / life balance. Strong benefits package. The company does a high level of community outreach and philanthropic work.

    Cons

    Recent changes and management and market conditions have affected stability. Company suffers from process paralysis. Annual bonuses were not given this year which has affected morale. I have little confidence in the leadership abilities of several mid-level VPs.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Not what it used to be. Ok, if do not have any other option

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Supervisor in Costa Mesa, CA
    Former Employee - IT Supervisor in Costa Mesa, CA

    I worked at Experian full-time (more than 5 years)

    Pros

    Fast pace, good for gaining experience. Training opportunities are there but it depends on which department or group you belong to.

    Cons

    Too much focus on bringing new revenue and almost no focus on retaining current customers. Quality of work suffers because of focus on speed.

    Doesn't Recommend
    Negative Outlook
  11.  

    OK company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Allen, TX
    Current Employee - Project Manager in Allen, TX

    I have been working at Experian full-time (more than an year)

    Pros

    Good working environment. Nice facility.

    Cons

    Limited opportunities for growth. Unreliable bonus structure.

    Recommends
    Neutral Outlook
    No opinion of CEO

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