Experian

www.experiangroup.com

Experian Reviews

Updated January 26, 2015
Updated January 26, 2015
297 Reviews
2.9
297 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Brian Cassin
20 Ratings

Review Highlights

Pros
  • in some departments there is better work/life balance in others not so much (in 23 reviews)

  • Good benefits and vacation allotments (in 22 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 23 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 9 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    Project Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager in Costa Mesa, CA
    Former Employee - Senior Project Manager in Costa Mesa, CA

    I worked at Experian as a contractor (less than an year)

    Pros

    Great co workers, everyone trying to do their best to complete projects on time. Good pay.

    Cons

    Burn out factory. Billion dollar company runs itself like a start up. Constant high pressure and extremely fast paced environment, every IT resources constantly overbooked on numerous projects, need for bargaining / horse trading on shared resources to get projects completed on time.

    Advice to ManagementAdvice

    Stress factory, employee burn out inevitable. Stop treating people like their replaceable no matter what and you might not see such a high turn over rate. Too many weekly 'emergency' issue fire drills, too many resources being poached off projects for emergency issues to successfully complete ongoing projects adequately.

    Doesn't Recommend
    Neutral Outlook
  2. 3 people found this helpful  

    From the envy to sweatshop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian full-time (more than 5 years)

    Pros

    Most work together for the common good but since the largest disruption in recent memory, it has not been the same place.

    Cons

    Work life balance does not exist, UK management mentality seem to be evermore prevalent and not for the better.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Downsized But Not For Lack Of Trying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Consultant SSC in Benbrook, TX
    Current Employee - Senior Business Consultant SSC in Benbrook, TX

    I have been working at Experian full-time (more than 10 years)

    Pros

    I work in the specialized sales channel working with Experian resellers. I am fortunate the I get to work remotely and have nice benefits. However, the company values don't seem to exist. When I was a sales manager at Chilton we all worked together to grow the business and their was a team approach to selling. In this group, everyone works independently and the only team that exists is on the sheet of paper in human resources. We need a strategic approach to growing the business with less criticism from the newbies to the group.

    Cons

    We continue to have a constant turnover in leadership in our group. Our new vice president talks too much about herself, does not keep information confidential. She recently suggested that I turn in my sales hat to work on compliance issues and product management products. The only reason she was promoted is because she spoke in a negative manner to multiple people in the organization about her peers. As a result, those people have been put out to pasture or have been forced to resign.

    Advice to ManagementAdvice

    Get a manager in our group that is interested in growing the business and sticking with business issues. We are so tired of hearing of her accomplishments in her life. The rest of us our hear to work and not focus on issues with the vice president of specialized sales.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Outsourced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Management Analyst in New York, NY
    Current Employee - Data Management Analyst in New York, NY

    I have been working at Experian full-time (more than an year)

    Pros

    Remote work is possible, fair compensation, good people

    Cons

    Layoffs and work outsourced, not a good work life balance

    Doesn't Recommend
    Negative Outlook
  6. 1 person found this helpful  

    Great culture but too much politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - QA Tester in Costa Mesa, CA
    Current Employee - QA Tester in Costa Mesa, CA

    I have been working at Experian as a contractor (more than an year)

    Pros

    Good pay rate
    Good culture
    Good work/life balance

    Cons

    Too much politics
    Difficult to convert from contract to full time
    Employees are disposable

    Advice to ManagementAdvice

    Please back up your tenured and professional employees and keep them.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Interesting company that is moving from being a collection of small operations to a more connected global organisation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial
    Current Employee - Commercial

    I have been working at Experian full-time (more than 8 years)

    Pros

    Wide variety of work, good opportunities for travel. Generally employ intelligent staff. Compensation is lower side of average, time off average, work life balance mixed

    Cons

    Experian still hasn't quite managed to start like acting like a grown up global company. Regional and local profit targets get in the way of effectively dealing with growth and investment sometimes.

    Advice to ManagementAdvice

    Keep going. Still much to do. And just because consultants cost more doesn't mean they must be right! Trust and stretch your own staff.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 3 people found this helpful  

    Stay Away From Experian NSC - Especially Women

    • Comp & Benefits
    • Work/Life Balance
    Former Employee - Account Executive in Schaumburg, IL
    Former Employee - Account Executive in Schaumburg, IL

    I worked at Experian full-time (more than an year)

    Pros

    There are definitely some positives. The team, as a whole, is full of outstanding people and are in many cases very good at what they do. The support teams, like sales support and membership, are some of the best people I have ever worked with. I have a lot of respect and admiration for them. Experian as a whole is a very good company. But this does not, and I mean DOES NOT apply to the NSC.

    Cons

    I do not know a single person in the Experian NSC who is happy working there. Not one. NSC Management refuses to be clear about rules and standards, and in my opinion it is because it allows them to twist, bend, or make up the rules as needed to support decisions that actual data would not support, or to single out individuals when they would have to include others if they went by data and clear standards.

    I quit recently, but have been told by NSC team members I have a good relationship with that NSC management has either stated or strongly implied in meetings that I was fired. If true, it means that the people you will work for if you join the NSC team are liars, that they gossip like schoolgirls about private, confidential personnel and disciplinary matters with people who have no reason to know. You know how a lot of offices have the person that has nothing better to do than spread rumors? Now imagine that person is your boss.

    Not long before I left, one employee got up from his desk in a rage over something he thought another employee did, but which I thought would be perfectly legitimate if she had done it. Employee A, the enraged one, who is large and male, walked over to the cube of employee B, who is smaller and female, and yelled loudly, with f-bombs here, there, and everywhere. With A’s presence between her and the exit from her cube and A’s posture being very aggressive, B had little choice but to endure this. She must have been scared out of her mind and felt very threatened. Surely A would be fired for this, right? Nope, at least not before I left about a week later, and as far as I know he got a slap on the wrist before being sent back to work 20 feet away from the target of his outburst. I don’t know if a warning was issued, because, to my knowledge his case was not discussed publicly. It would be very ironic if management said it could not discuss personnel issues publicly, because all signs suggest they are perfectly comfortable with it. My colleagues expressed to me their belief that A, due to his sales numbers being good, would not be in any danger of being fired. That is speculation, but the near-assault as I described it happened and one team member must have been deeply shaken and intimidated and the other suffered no real consequences I am aware of. If that is because of his sales, somebody could conclude that, in the Experian NSC, if your numbers are good you can harass and abuse others. As I said, I don’t know why it was handled the way it appears to have been handled, but I would not want any female relatives or friends of mine to work in a place where one employee could treat another like that and not be immediately escorted off the property by security.

    Now, consider the comfort level NSC management has and the amount of tolerance they have for employees resolving conflicts, real and imagined, among themselves even if it might increase the risk of office rage like the 100% true story above. To this, add crazy systems like inbound calls ringing on everyone's phone at the same time, so individual performance is not necessarily based on superior sales skills, but could be mostly due to someone's ability to keep their finger on a button on their phone. If you work to feed your kids or keep a roof over your head, this is not a small thing. It is deadly serious. If you think your ability to take care of the people you love is being messed with by luck, circumstance, cheating, or other things you cannot control, you may feel a lot of stress and frustration, and if you don't, the person next to you might. This system is what has passed for good judgment at least twice, with two different groups. It obliterates the team atmosphere and gives people a reason to look at their fellow team members as threats. Especially if they have the severe anger-management issues like the person in the story above, who you will be working with if you join the NSC.

    It is commonly believed that if you do break through and have a good year, and exceed your quota, NSC management can and sometimes do raise your quota so they need not pay you. It is also commonly believed that NSC management has reneged on a sales award at least one time. These are rumors, but if management enjoys spreading rumors I might as well let you know what team members have said, since I consider it to be more reliable than what management says. Personally, I believe they are accurate.

    In summary, the way I see it, if you join the Experian NSC, you will work for people who refuse to be clear about standards and rules. You'll work with a team that is almost entirely unhappy. You may be subject to harassment, abuse, and intimidation, or possibly even violence, by someone already known by NSC management to have engaged in threatening behavior against a fellow NSC associate. You may sit next to this person, but only if you work in the Experian NSC. You can look forward to having to argue for your interpretation of the rules because others interpret them in away that is bad for you, and NSC management is unable or unwilling to make a clear set of rules that apply equally to everyone.

    I left because I had a disagreement with Experian over what I considered to be unethical practices by the NSC management team that pressured me and others to choose between violating the law, violating Experian policy, or alienating management. Any of those could have put my job in jeopardy. I believe my relationship changed due to my raising the issue with HR, which failed to provide any assistance in resolving it. You can take this as the word of a disgruntled ex-employee if you like, but an employment lawyer I talked to agreed with me, but pointed out that Illinois is an at-will state, so if they can make up a good reason to let you go it can cover for illegitimate reasons that might be the real cause.

    Advice to ManagementAdvice

    You chose the people who now lead the Experian NSC in Schaumburg. Because of your decisions about who should lead the NSC, virtually everyone is unhappy. Virtually nobody feels they know what the rules and standards are or that they can trust NSC management to be honest and fair. These people you chose to lead your NSC team are apparently recklessly sharing confidential employee info with people whose jobs do not require it, which is a serious breach of ethics in my opinion and if it is not against the law it sure should be. And these people you chose to lead the NSC have left it in the hands of the team, especially the loudest, most aggressive people, to decide how the rules will be implemented rather than step up and do their jobs and provide real leadership. And at least one of your employees has been subject to a horrifying episode of office rage in which any normal woman would have been seriously in fear for her safety, and STILL HAS TO WORK 20 FEET AWAY from the very person who did it. What the hell is wrong with you that you have allowed the NSC to come to this? Seriously, what??????

    Doesn't Recommend
    Negative Outlook
  9. 4 people found this helpful  

    Formerly great company has gone downhill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Staff
    Former Employee - IT Staff

    I worked at Experian full-time (more than 10 years)

    Pros

    Location is close to home. Salaries are pretty good. Many long-time employees are wonderful co-workers with great knowledge and provide great service. Occasional telecommuting allowed by some managers, but not all.

    Cons

    Terrible management at all levels! Company goals are all very short-term. They only care about cost-cutting with no concern for quality or retaining knowledgeable, valuable employees. Example: in IT, approximately 80-90 percent of very experienced and knowledgeable staff were laid off and replaced with less experienced workers with lower salaries. Many jobs were shifted to other countries or states.

    Advice to ManagementAdvice

    Start thinking long-term. Listen to employees who know the business and their jobs when making decisions. Stop lying to employees. Improve the technology at what should be a high-tech company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    A very fulfilling, but fast paced employer. Lots of room for growth if you want it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Security Administrator in Costa Mesa, CA
    Former Employee - Systems Security Administrator in Costa Mesa, CA

    I worked at Experian full-time (more than 10 years)

    Pros

    Benefits are superb, they have them all. Time-off policies are great. Promotions are not bad.

    Cons

    They tend to get top heavy with leadership, and have many lay-offs to balance that.

    Advice to ManagementAdvice

    A cut back in leadership would be an improvement.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 6 people found this helpful  

    Low Budget Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative II in Allen, TX
    Current Employee - Customer Service Representative II in Allen, TX

    I have been working at Experian full-time (more than 3 years)

    Pros

    No weekends Vacation Sick Time

    Cons

    No recognition no matter how hard you try. Lazy employees get paid the same or more as hard working employees, who never call in sick. Management recognizes employees whom they like not employees that get the job done. Less qualified people promoted to positions, while qualified applicants are told they need more experience.

    Advice to ManagementAdvice

    Stop playing games. no one cares about Kentucky Derby or Dance off. Pay a decent wage based on experience. Stop holding qualified hardworking employees back because you don't like them.

    Doesn't Recommend
    Disapproves of CEO

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