Experian

  www.experiangroup.com
  www.experiangroup.com

Experian Reviews

Updated November 24, 2014
Updated November 24, 2014
282 Reviews
2.9
282 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Brian Cassin
16 Ratings

Review Highlights

Pros
  • in some departments there is better work/life balance in others not so much (in 23 reviews)

  • Good benefits and vacation allotments (in 22 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 22 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 8 reviews)

More Highlights

Employee Reviews

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  1.  

    Think twice before working here....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Schaumburg, IL
    Current Employee - Anonymous Employee in Schaumburg, IL

    I have been working at Experian

    Pros

    Generous vacation and work life balance.
    Open work space.
    Continuously changing.

    Cons

    Experian loves having middle management who do nothing and who treat their employees as children. You will a high turn over due to employees quitting Experian. Management does not encourage a positive work environment, nor do they understand the employees are the backbone of the company. The pay is well below industry standards, if it wasn't for the vacation package I don't think anybody would stay. Raises are pretty much non existent even as a top employee, management will try their best to justify why they gave you pennies on the dollar. As for professional growth, one word of advice- RUN! Experian has been consistently cutting jobs, outsourcing and placing hiring freezes. Most managers do not want to mentor, provide feedback and avoid firing low performing employees. Overall, AVOID this place and seek out a company who encourages professional growth with fair pay and fair practices.

    Advice to ManagementAdvice

    Cut out middle management, they are of no use and do not benefit the department. Yes, when employees call their executive management with concerns please listen. Pay the employees what they are worth or they will just keep going to the competition. Improve and invest in your technology as well.

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    Used to be a good place to work - Incompetent Senior Management now.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Systems Engineer in Allen, TX
    Former Employee - Systems Engineer in Allen, TX

    I worked at Experian

    Pros

    Used to be a decent place to work but in the last several years they have been cutting costs by offshoring and such. Oddly enough, executive compensation continues to rise while all other areas of the business are cuttting costs.

    Cons

    Your job is never safe from being offshored (unless you are senior management).
    Competence is not recognized or rewarded.
    Management is completely clueless.
    Technology is outdated and poorly managed.

    Advice to ManagementAdvice

    Quit offshoring jobs. Most of the technical people I know that are still at Experian are looking to jump ship as soon as they can find a job elsewhere.

    Doesn't Recommend
    Disapproves of CEO
  3. 1 person found this helpful  

    people treated not according to their work, knowledge but rather by how the manager wants

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Software Engineer
    Former Employee - Software Engineer

    I worked at Experian

    Pros

    sometimes courses offered for free
    it's a big application so you have this experience with millions of users

    Cons

    No chance to have your work recognized unless the management likes you and no matter how hard you work or what you acomplished if they do not like you you will get a tough life to make you live
    People from low management were rewarded when hiring new people with a fee.
    I saw many people living the company and being disatisfied about how they were treated
    In my opinion security of data was poor and if you speak up you get in trouble
    I got micro managed by supervisor, given bad advice and when tried to talk to the supervisor
    complained that I took his time. It appeared in my performance report that I took their time
    Upper management is unsupportive which makes me think that they are aware of the situation

    Advice to ManagementAdvice

    Please do not tolerate your employees being treated without respect especially when you are aware of the situation. It is a big application and when new people are hired takes time to learn ecause there is little documentation and if you ask question from older employees they might complain to HR
    People who help hiring new employees got rewarded at that time
    People were complaining that after years of employment after change in management they were told that they doo not do a good job and they had to leave

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    it matters who you know and how good are you with *** kissing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Software Engineer
    Current Employee - Software Engineer

    I have been working at Experian

    Pros

    Good benefits, sometime free lunch, sometime free courses

    Cons

    A lot of ego, do not try to improve things, once they have you on the cross hair they will do whatever possible to have you fired.
    People do not share knowledge with coworkers
    People not rewarded for their work, on the contrary, not promoted
    Departments were most people are asian, departments were most people are from India, people who
    complain that they had to live after working there for 3 years
    A lot of red tape
    Do not call hot line to complain you may get fired.

    Advice to ManagementAdvice

    Be less arogant, you were once at lower levels of management
    Please do not give bonuses to people if they hire new people
    Lower management may be tempted to fire people
    Please fight against segreagation based on race in the departments
    If a manager had multiple conflicts during his career with subordinates
    is there an issue?

    Doesn't Recommend
    Disapproves of CEO
  6. 1 person found this helpful  

    Experian Integrated Marketing is horrible place to work in. In February 2009, they made 30% employees redundant.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - IT Architect Consultant in Luton, East of England, England (UK)
    Former Employee - IT Architect Consultant in Luton, East of England, England (UK)

    I worked at Experian

    Pros

    Integrated Marketing salary was good for those who joined from former Clarity Blue.

    Cons

    Senior management always behave like headless chickens. They lack vision. Manangers are shuffled frequently for no reason. Senior people (even technical side) just do not listen to others. They have some shambolic in-house tools which they always try to impose on all projects.

    Advice to ManagementAdvice

    Get some competent people in management. Listen to what developers are saying. Get rid of obsolete technologies.

    Doesn't Recommend
    Disapproves of CEO
  7. 5 people found this helpful  

    Once a good company, now going nowhere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior in Nottingham, England (UK)
    Current Employee - Senior in Nottingham, England (UK)

    I have been working at Experian

    Pros

    Posh sounding name. Sounds good when u say you work for Experian.

    Cons

    Bullying is quite bad. Low morale. High turnover. Staff don't communicate well with other departments. Antiquated systems in place. Stuck together using gaffer tape.

    Advice to ManagementAdvice

    Sort out the bullying issues. Invest some money in decent systems instead of stuck together rubbish. Sort of the management so that they actually know what they are doing.Stop the bullying of staff.

    Doesn't Recommend
    Disapproves of CEO
  8. 1 person found this helpful  

    Unbelievable but true..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior in Nottingham, England (UK)
    Former Employee - Senior in Nottingham, England (UK)

    I worked at Experian

    Pros

    to gain domw functional knowlwdge about financial services. To meet some good people of experience and try to learn from them what you can, on your own. To testify to the fact-to your next employer- that you can handle demanding assignments.

    Cons

    Complete inadequacy of management and leadership, amateur bahaviors, lack of organisation, 'corridors' and behind the scenes actions and discussions, lack of professionalism coupled with ever more ambitious expansion plans- which leaves clients completely uncovered and frustrated..

    Advice to ManagementAdvice

    Go home, the business is not functioning at all..There is no professional HR practise, very inadequate and fragmented-unprofessional training. low cost cannot be the prevalent factor if you want to compete internationally. Also, show some pity to your -even big-customers!

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Could be good but mostly bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian full-time

    Pros

    Talented people. Reasonable benefits. Starting to see some initiatives for improving the company culture

    Cons

    Red tape madness. Lack of strategy. Leaders make uninformed decisions, and due to cash-strapped budgeting and massive under resourcing, those poor decisions cause a ricochet effect of chaos on the ground.

    Advice to ManagementAdvice

    Stop dreaming and sort out the fundamentals

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Top heavy company that used to innovate but now is only concerned about the bottom line. Hopefully they can turn it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Manager in Schaumburg, IL
    Former Employee - Senior Account Manager in Schaumburg, IL

    I worked at Experian full-time (more than 10 years)

    Pros

    Good pay and benefits, nice cafeteria

    Cons

    The company is not agile enough to keep up with the changing pace of the marketplace.

    Advice to ManagementAdvice

    Look around you. Your competition is eating your lunch!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Lost its way .................. again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in London, England (UK)
    Former Employee - Account Executive in London, England (UK)

    I worked at Experian full-time (more than 5 years)

    Pros

    Despite the organisational mess and charisma bereft leadership team in Credit Service, there are good people working there and doing the best they can.

    Cons

    No sense of value to the amount of effort needed to keep customers happy and cancelling contracts !! No customer loyalty programme and no numerical incentive for people to care about sales and salesforce. Technology is dated and model for Go To Market defunct in the post financial crisis business landscape. Revenue goals are ridiculously high.

    Advice to ManagementAdvice

    Failure to find a Leadership Team with the vision and charisma to take the firm forward into the future. Lack of a positive culture leads to an erosion of confidence and decline in meaningful activity to drive the company forward. Ditch the grey accountants running the business and bring in some colour !!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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