Express Scripts Reviews

Pros

A performance leader with HQ in Saint Louis. Pays slightly better than most companies in Saint Louis. Respected by financial analyst for continued growth. Tough and relentless competitor.

Given the economy, they offer a solid place to work for anyone that wants a couple of years compensation in exchange for a massive amount of work.

Cons

Lip service is paid frequently to the value of employees, but anyone that is not a VP or viewed as potential future VP is cannon fodder. All employees struggle to have any balance with family.

You're valued for what you're doing now and have to earn your job every day, and can be arbitrarily fired to meet financial targets or forced ranking quota. I was hired by an exceptional VP, but discovered after she transferred that she was on of the rare really good department leaders.

People pay lip service to core values but its common to see them keeping information to themselves to get into the elite 20% stretch performers that are rewarded heavily.

If you're not targeted as a stretch performer or capable for another promotion they will run you into the ground until you quit or they claim you're below thresholds and fire you.

Advice to Senior Management

Find ways to expand the pockets of really good departments. If more VP's were true leaders and mentors of their departments it could be a fun place to work. People having fun produce better ideas and long term results.

Pros

healthcare Benefits are fairly good

Cons

Management's major concern is for their own financial gain, not at all concerned for client and employees. poor customer service. Lack of health care industry need.
New ideas/proven behaviors not at all excepted.

Advice to Senior Management

TRULY listen to employee idea/concerns. Not just pretend. Stop the acquisitions and work on improving customer (patient) service.

Pros

Good salary& benefits
Was a very good company until 2009; perhaps sometime in 3-5 years, this will recycle?

Cons

The IT Management lost focus; employees no longer work together.
IT Management do not value the skills and knowledge of their staff; this is a complex industry and those in leadship positions are upward focused only.
A quick decision to remove very large percentage of IT development staff and replace with offshore staff has backfired, mostly because this was coupled with bringing in new management that lack leadership, or, believe that leadership involves throwing staff under the bus without due process and factual basis. The problem began when when certain levels of management had a performance goal to reduce staff, then the breakdown of Integrity, Mutual Respect, Collaboration began.

Advice to Senior Management

(none... my experiences indicate they are self-serving only; so they won't care)
to IT staff: hang in there; you deserve to find a better company. You will find that almost all other company's will treat their employees with a high level of integrity and mutual respect.

Pros

Company is growing and always hiring. New opportunities present themselves and there are several locations. Company has decent benefits, has a community presence, and is linked to healthcare.

Cons

Company does not recognize the 24-hour day. Managers work day and night to get their work done. It is almost impossible to go home without a laptop, blackberry, or some way of staying connected to work, even when on vacation. Planning at the top level does not appear to happen. Ther is no infrastructure, after all these years of operation.

Advice to Senior Management

Need to think more about the people in the company, not just on the production aspect. People do not seem to count here. Employees are fired so often, that it seems part of the daily agenda. Need to have the VPs draft 3 and 5 year plans, not month long projects. There is too much reaction, not proactive thinking.

Pros

Integrity of leadership and senior management interaction with all employee levels

Cons

Lack of diversity in senior management

Advice to Senior Management

Value your people as much as the results you desire.

Pros

The one good thing is that I actually LOVE the work I do! I can sit at the computer all day, listen to music, and just type away. LOVE THAT!

Okay second good thing is that I get paid for it.

Yes, that is where the pros end though.

Cons

- Too impersonal. You barely get to know your manager or coworkers. I'm used to working in small environments where you got close to people. Not here.
- You are treated like a robot and that's it. Just sit there and type faster and faster and faster all while maintaining a ridiculous accuracy rate.
- Numbers numbers numbers. You are nothing but numbers which determine your 'worth'. Doesn't matter how good a person you are, if you show up on time every day, are there every day, don't call out, work hard, and don't fool around, etc. If your numbers aren't good enough, you're gone. I have seen so many people fired already it's crazy. They should put more effort into good people. But they don't care, it's like oh we can just replace you. Yeah great feeling to have over your head every day at work.
- The pay is horrible. For what they are paying they should reduce their expectations in terms of numbers. But like I said, it's like they use you until you're not good enough anymore, then it's bye bye.

Advice to Senior Management

Stop shoving numbers down people's throats - I think it has the opposite effect on people.
Treat people like people - get to know them.
Increase pay.

Pros

The generous management bonus structure.

Cons

Senior Management has implemented Jack Welch Management principles: The top 20 % get all of the raises, bonuses and perks and the bottom 10% are subject to strict discipline up to and including termination. During my tenure at Express Scripts, I witnessed many collegues who were fired or laid off; much more so than any organization I was a part of. Having seen this first hand myself, I felt as if the "Sword of Damocles" was hanging over my head every day I came to work. This was very stressful for me; my family could see the toll that this stress was causing me.

Advice to Senior Management

Manage your people to the results that benefit your customers, your stockholders and your employees as a whole instead of managing them to the political agendas of the week. Also recognize the dilemma you face in implementing Jack Welch management principals when a given team has all top performers and the person managing that team has to discipline the bottom 10%. What if that team's bottom 10% are still in the top 20% of everyone else in the organization?

Pros

PTO, Benefits, co-workers, Working at home,

Cons

being able to get time off, leadership, no communication,

Pros

I got moved up after only 2 months of working to a specialty department faxing doctors and doing collections.
We were allowed to listen to music while working.
Flexible schedule, after a few weeks of training I was allowed to pick my own schedule.
Good benefits.

Cons

Horribly repetitive processing 40 prescriptions an hour, but that's typical production environment.
Only got a 10 cent raise after 9 months, and I was one of their top performers, but the pay was still good for the work.
If you can't work full time for any reason, find another job. They are not flexible on how many hours one works.
Everything was really disorganized, one prescription would hit several places around the country or sometimes sit in a queue for weeks at a time.

Advice to Senior Management

Streamline the process a little better, from someone submitting a prescription to it getting filled. If there is a problem with the prescription, have a way of tracking it so it doesn't get lost.

Pros

Till few moments ago did not find any but maybe if someone could enlighten me on what 6 hours PTO@every pay period is or how that works I may agree that's one?!

Cons

Having a pay freeze is difficult especially at times like now the holidays. After all children don't understand why they never get to go anywhereor have any fun since daddy's job doesn't want to pay him what he was promised and they should

Advice to Senior Management

When you decided to layoff employees it would of been nice if the severance package was offered for the voluntarily lay off of an employee especially one whose dedicated over five years of there lives to be at work dam near seven days a week and then some