Express Scripts Reviews

Former Employee – worked at Express Scripts full-time for more than a year

Pros – Excellent Benefits, Leadership at the top was excellent

Cons – Poor Leadership and Training in the position I was in. New manager had no clue about the industry. Before accepting a position with them keep in mind that you will no longer be able to work in the industry for at least one year due to their non-compete agreement. I have 18 years of experience in the industry and now have been handcuffed for 12 months.

No, I would not recommend this company to a friend

Former Employee – worked at Express Scripts full-time for more than a year

Pros – Good employee atmosphere. Facilities are nice. Hours are consistent and they are always hiring.

Cons – Little opportunity for advancement, those opportunities that are available do not provide much of a pay raise. The company itself is not that concerned about employee's, you'll be met with an excuse for everything. Need a better chair with good back support? You'll be handed a thick packet to have your doctor fill out only to be told that the current chairs meet all your requirements. Want to bring your own? No it's a liability. They won't let you work at home unless your stats are near perfect (hard to achieve), I had to leave the company due to a disability. Was told that work at home was a privilege for top performers. I was in the top 10% of performing employee's, some weeks I was in the top 3-5%.

The worst part is that they are always changing policies that affect your workflow. As soon as you start getting comfortable and good at doing things one way, your made to do them another.

Advice to Senior Management – Listen to your employees for once. Stop making excuses and do something about the legitimate complaints. Establish rules and procedures and KEEP THEM, then maybe implement changes once a year, not every other week.

Yes, I would recommend this company to a friend

Current Employee – been working at Express Scripts full-time for more than 7 years

Pros – Lots of opportunity to more around. Bonus structure (for management level and above). Great benefits.

Cons – Huge company. Individuals get lost in the sea of employees. Lots of red-tape.

Advice to Senior Management – Recognize your employees more. Work with them to improve their careers.

Yes, I would recommend this company to a friend

Former Employee – worked at Express Scripts

Pros – Lots of smart, earnest employees on the front lines in terms of Patient Care Advocates, Client Services Specialists, Client Administrators and a variety of technical specialists. The recruiters working to gather these folks do a great job.

Cons – While Express Scripts puts on a fine show by way of its various mandatory intranet training sessions, upper management fails to follow through on these same moral precepts. While the company hires great front line employees, upper management's behavior undermines the belief of these employees in its corporate culture.

Advice to Senior Management – Please take the Code of Conduct training yourselves and take it to heart. As long as upper management fails to follow the precepts of the company's code of ethics, Express Scripts will continue losing its most talented people.

Current Employee – been working at Express Scripts full-time for less than a year

Pros – Benefits are outstanding. Management is very caring and kind.

Cons – Pay rate could be better. Very repetitive job.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Express Scripts full-time for more than a year

Pros – Express Scripts is growing daily. I feel like it is a great company to work for and grow within. They are many opportunities and with such benefits as tuition reimbursement, the possibilities are endless.

Cons – I don't have any downsides to comment on.

Advice to Senior Management – Great job helping your employees grow and develop their career.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Express Scripts full-time for less than a year

Pros – Benefits package is awesome. (At least in the union shops.)
Guaranteed full time work.
You can accrue up to four weeks paid vacation within one year.

Cons – Unless you're seriously down and out and just need a job to scrape by for a few months, or someone with no office experience or just out of school, then I suggest you turn and RUN not walk the other way.

For the data entry position they generally hire on about 20 people. By the end of your initial training, expect as much as half the class to have been canned. Then of those who get to advance to the floor, expect at least half more to be gone by the end of the 120 day probation period. Within a year, it would be astounding to see even one of those 20 people still working there. In my opinion, this is horrible business practice. Wouldn't it be better to hire 5 people, of whom all are very qualified, and then train them correctly (so you won't have to fire them in a few months) and pay them a living wage so they want to stay? The environment is hostile because you're constantly being told that you'll kill someone's grandma, it's extremely stressful because they expect you to pump out 30 scripts an hour which is inhuman if you're going for complete accuracy.

I lasted a month before I became so stressed out at work that I felt I couldn't perform. Seriously, unles this is your breakthrough into the medical field or the administrative field, don't even waste your time. Chances are, you won't even make it out of the first three weeks. Good freaking luck.

Advice to Senior Management – Stop this ridiculousness with hiring people. Hire less people, train them better, pay them more. I assure you that your company would benefit from that.

No, I would not recommend this company to a friend

Current Employee – been working at Express Scripts full-time

Pros – Good benefits, somewhat friendly employees, and Monday through Friday shift

Cons – Inconsistant management and HR department. Don't every mention something to your supervisor about improving work flow that they see as negative, it will come up in your review. HR does nothing but side with management when they know clearly they are wrong in certain situations. Supervisors say and do what they want to a tech because they have the power to do so. I've been with the company for over five years on the healthbridge side of ESI and tried to move forward hundreds of times, but I'm still stuck in this position.

Advice to Senior Management – Step in the shoes of the people who process your applications, take your calls, earn the money for this company and see how it truly feels to be stuck. Management needs to be restructured on the ways dealing with people instead of making a hostile work environment under your dictatorship you call "managing".

No, I would not recommend this company to a friend

Current Employee – been working at Express Scripts full-time for more than 10 years

Pros – There are NO positives at ESI. Senior Management (VP on up) is incompetent and they create an oppressive and toxic work environment.

Cons – The place is a sweatshop and is so inefficient with archaic and redundant processes; everything is done with Excel and PowerPoint. Many (not all, but probably 50%) Legacy-ESI folks are down-right rude and disrespectful. There is no growth opportunity which is evidenced by the poor tenure. Average tenure for employees appears to be somewhere in the neighborhood of three to five years, whereas legacy-Medco average tenure was better than 10 years.

No one can make a decision. Everything is decision by committee. It is necessary to have a meeting to make a decision. And you cannot just have a meeting, you must have at least several pre-meetings.

Employee morale among legacy-Medco folks is non-existent. We no longer have any sense of purpose, value, ownership, etc. We know management does not value us even though we built systems that they are now moving their clients to. Interestingly enough, after reading some of the reviews on this site, it is clear many legacy-ESI folks feel the same way.

Medical Benefits are terrible. Premium has nearly doubled from last year and I now have a family deductible of approx. $4,000. Time-Off policies are right out of a union shop - we no longer have an allotment of days that we can use as of 01/01; now we must accrue days before we can take time off. Therefore, if you do not "carry" days from the previous year and you are sick the first few days of January, you will NOT get paid; your paycheck will be "short".

Staffing model (at least in IT) is 25 - 40 percent employee with the remainder made up of contingents (half of which are off-shore). They have employees reporting to consultants and consultants making business decisions.

Is all of this what an educated tenured professional should expect? Of course not. It is disgraceful, and Senior Management should be embarrassed and ashamed but they are not and will not be; they simply do not care.

Advice to Senior Management – Stop calling the ESI-Medco merger an acquisition. Let's call it for what it really was - Dave Snow sold us out; he sold-out Medco; he sold-out Medco's stockholders and screwed 24K employees & their families.

Medco strove for Excellence; ESI strives for Mediocrity.

ESI will never achieve the greatness that was Medco; you should not even try.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Express Scripts full-time for more than 10 years

Pros – Benefits are so-so. Pay is so-so.

Cons – The lack of communication as well as increased work load has left the remaining employees incredibly stressed and in constant fear of losing their jobs.

Advice to Senior Management – Until the tremendous gaps between management and front line employees are repaired, ESI will continue to lose the hard-working, dedicated tenured staff.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company