Express Scripts Reviews

Updated March 29, 2015
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2.2
967 Reviews
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Approve of CEO
Express Scripts Chairman & Chief Executive Officer George Paz
George Paz
586 Ratings

Pros
  • Benefits are good and depending on your position you can work from home (in 49 reviews)

  • Good benefits, instant vesting of company share of 401k match (in 45 reviews)

Cons
  • This place has no concern for work/life balance although that's what they preach (in 92 reviews)

  • There is no work-life balance for anyone, even for direct supervisors (in 29 reviews)

More Pros and Cons

Employee Reviews

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  1. Love helping out the customer as much as i can

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Express Scripts

    Pros

    I'm a peoples person and like being an team member

    Cons

    Solving complicated problems and not meeting deadlines

    Advice to ManagementAdvice

    N/A

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful

    Don't do the call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Prescription Benefit Specialist in Mason, OH
    Current Employee - Prescription Benefit Specialist in Mason, OH

    I have been working at Express Scripts full-time (less than a year)

    Pros

    Great management and people to work with and the benefits are awesome. Health insurance is crazy cheap for an individual anthem plan and they give you $1,000 to help meet your deductible.

    Cons

    Back to back calls. It's a call center. We call people way too much so a lot of people are rude. Calls get really repetitive. And when the volume is slow, the ramp up the automated calls and we'll call people for no reason at all. The system always freezes or kicks you out during an order.

    Advice to ManagementAdvice

    Keep doing what you're doing. You guys are amazing!

    Recommends
    Negative Outlook
    No opinion of CEO
  3. Extremely Aggressive and Demanding from Employees with no Work/Life Balance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Senior Quality Assurance Analyst in Franklin Lakes, NJ
    Current Contractor - Senior Quality Assurance Analyst in Franklin Lakes, NJ

    I have been working at Express Scripts as a contractor (more than 3 years)

    Pros

    Great company to work with so many great, hard working people. Employs a lot of smart, knowledgeable people.

    Cons

    Management is aggressive on completion of projects throwing most of work into disorganized way of handling things. Most of the times employees/contractors are made to work off-hours/weekends to make up the time.

    Advice to ManagementAdvice

    Try to be more Manageable with projects and resources.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5. Great view of Corporate Life, no personal interaction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Saint Louis, MO
    Former Employee - Anonymous Employee in Saint Louis, MO

    I worked at Express Scripts full-time (more than a year)

    Pros

    Compensation was great, as well as benefits. Plenty of PTO, though it's hard to take time off. All depends on what department you're in.

    Cons

    The company is so large you sometimes feel like just a number. Though you have plenty of PTO, it's hard to take time off. Everyone is busy and they offer no training. It's sink or swim from the get-go.

    Advice to ManagementAdvice

    Take time to train your employees. It will waste less time in the long run.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 8 people found this helpful

    Express Scripts - Rear view mirror

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Express Scripts

    Pros

    Many of the employees are very friendly and polite.

    Cons

    The company does not set high standards with regard to the level of experience, talents and competencies of their employees. The focus is mainly on the bottom line and doing things as inexpensively as possible. As a result, the service levels provided to clients and plan members is not as good as it should be. There is so much bureaucracy at ESI- it is run very inefficiently.

    Advice to ManagementAdvice

    Empower the employees and be willing to "share the wealth" and you may be surprised by how much the level of commitment improves. Reduce the amount of red tape and process required to get the work done.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. Aggressive, work-hard company that enables employees to grow professionally.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO

    I have been working at Express Scripts

    Pros

    Large company with tremendous potential to improve health care; meaningful mission; compensation based on corporate performance.

    Cons

    Work load can be grueling at times, especially during an acquisition or integration.

    Advice to ManagementAdvice

    Trust lower ranking employees who are the subject matter experts; promote them to leadership positions; avoid C-suite tenure by promoting existing talent; avoid politics, focus on operational excellence, and win new business.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 7 people found this helpful

    If you enjoy Dictatorship environment you would love it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - COVERAGE REVIEW REPRESENTATIVE
    Former Employee - COVERAGE REVIEW REPRESENTATIVE

    I worked at Express Scripts full-time (less than a year)

    Pros

    Schedule shifts are okay if you are in college

    Cons

    Late shifts can be given to anyone

    Doesn't Recommend
    Neutral Outlook
  9. Mostly supportive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Prior Authorization in Dublin, OH
    Current Employee - Prior Authorization in Dublin, OH

    I have been working at Express Scripts full-time (less than a year)

    Pros

    Solid training and support after training

    Cons

    Shift bids lead to inconsistant working hours

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 4 people found this helpful

    Software Developer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO

    I have been working at Express Scripts full-time (more than 8 years)

    Pros

    At this stage in the game there is no Pros.

    Cons

    Company believes in outsource model and does not care about it's employees.

    Doesn't Recommend
    Negative Outlook
  11. 3 people found this helpful

    Interesting work, poor work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Saint Louis, MO
    Former Employee - Director in Saint Louis, MO

    I worked at Express Scripts full-time (more than a year)

    Pros

    The job itself was engaging and interesting. There are a lot of good employees doing a lot of good work.

    Cons

    Work life balance is extremely unfavorable. High expectation of long hours, sacrifices, and lack of compensation for the time input.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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