Express Scripts

www.express-scripts.com

Express Scripts Reviews

Updated March 1, 2015
Updated March 1, 2015
936 Reviews
2.2
936 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Express Scripts Chairman & Chief Executive Officer George Paz
George Paz
569 Ratings

Review Highlights

Pros
  • Benefits are good and depending on your position you can work from home (in 49 reviews)

  • Good benefits, instant vesting of company share of 401k match (in 45 reviews)


Cons
  • This place has no concern for work/life balance although that's what they preach (in 92 reviews)

  • There is no work-life balance for anyone, even for direct supervisors (in 29 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 5 people found this helpful  

    Medco Health was better before it merged with Express Scripts.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Patient Care Advocate in Dublin, OH
    Former Employee - Patient Care Advocate in Dublin, OH

    I worked at Express Scripts

    Pros

    weekly pay, overtime, great employees, advancement opportunities, team environment

    Cons

    Metrics used to determine bonuses, Vacation time earned not given, time in service doesnt matter.

    Advice to ManagementAdvice

    Try to do the job that PCA's do. Focus on the level of service pca's provide instead of the time it takes to resolve the problem. Focus on the intent of the call instead of how marketing Express Scripts products and services can generate more revenue for the company

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Lack of responsibilities, under-utilized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Express Scripts

    Pros

    Collaborative culture, decent learning opportunities if initiative is taken

    Cons

    Lack of responsibilities, under utilization of resources

    Doesn't Recommend
    Neutral Outlook
  3. 1 person found this helpful  

    Not perfect. Not terrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager
    Current Employee - Senior Manager

    I have been working at Express Scripts full-time (more than 3 years)

    Pros

    Pay is decent, there are a lot of smart people working for the company. There are advancement opportunities for professional people at headquarters. Can't speak first hand to operations/call center type jobs.

    Cons

    Lack of focus from management, can't work on everything at once. The ends justify the means. Ends = quarterly numbers. Means = whatever it takes to hit them.

    Advice to ManagementAdvice

    Complete projects. I have never seen so many projects that get 2/3 of the way complete then funding is pulled. A year later the project starts back up but since half of the programmers were contractors who have left you waste a lot of time and money getting the new people up to speed.

    Doesn't Recommend
    Neutral Outlook
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  5. 1 person found this helpful  

    At least their money is green

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Express Scripts as a contractor (less than a year)

    Pros

    I was in a cool group that worked a normal 40 hour week. Got to work on cool stuff with SQL Server and Excel.

    Cons

    They got rid of 100 contractors at Christmas time which everyone knows is the worst time to find another job quickly.

    Advice to ManagementAdvice

    Find the right size and quit the frequent layoffs.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Express Scripts full-time (more than 3 years)

    Pros

    challenging, fast paced, total compensation plan, good coworkers, some training, day job, no weekends or holiday

    Cons

    little direction, too many changes, poor management at certain levels with no clear communication, constant revolving door

    Advice to ManagementAdvice

    communicate

    Doesn't Recommend
    Positive Outlook
  7.  

    Proir Authorization Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Prior Authorization in Liberty Lake, WA
    Current Employee - Prior Authorization in Liberty Lake, WA

    I have been working at Express Scripts full-time (less than a year)

    Pros

    The people you work with are awesome people, they try to treat you like family

    Cons

    Working more quickly, and changes happen a lot due to rules changes but depending on who you ask you will get a different answer

    Advice to ManagementAdvice

    To maintain the information security, to not allow more than one set of programs up at once or to be in more than one account at a time, this will ensure patient information is correct, and importatnt

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Illesa Renee Esparza

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pro Review Tech in Tempe, AZ
    Current Employee - Pro Review Tech in Tempe, AZ

    I have been working at Express Scripts full-time (more than 3 years)

    Pros

    Flexible schedules, cafeteria on site

    Cons

    Not enough work to work a full day

    Advice to ManagementAdvice

    Don't overload queues with so many people

    Recommends
    Neutral Outlook
  9.  

    I enjoyed working there...was on a contract.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Corporate Recruiter in Memphis, TN
    Former Contractor - Corporate Recruiter in Memphis, TN

    I worked at Express Scripts as a contractor (less than a year)

    Pros

    Flexibility, easy-going, nice environment. Everyone seems happy, helpful, Team environment, most employees smile all day. Love the two breakrooms.

    Cons

    Parking and the way the building is very large and takes forever to get to the designated department.

    Advice to ManagementAdvice

    None at this time.

    Recommends
    Neutral Outlook
  10. 9 people found this helpful  

    You're just a number

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialty Distibution in Lake Mary, FL
    Current Employee - Specialty Distibution in Lake Mary, FL

    I have been working at Express Scripts

    Pros

    Great benefits is all that keeps most people there. Pto is as most places 20 days off per year goes up after 5 yrs

    Cons

    No input from employees is taken into consideration. . Managers are always right. HR always side with management. Working there seems like modern day slavery with a pay check. If management messes up they get to take management classes to better their skills... as many times as needed. If an employee messes up you're fired...no warning!

    Advice to ManagementAdvice

    Stop micro managing. This is not kindergarten !

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11. 11 people found this helpful  

    Nice people without a clue

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Express Scripts as a contractor (more than a year)

    Pros

    Nice people; opportunity to telecommute.

    Cons

    Mass layoffs and none of the "leftover" people seemed to have a clue what was going on. Total lack of leadership from management left everyone running around in circles. No standards, and work that should have taken at most two weeks to complete often took three or four months.

    Advice to ManagementAdvice

    No point in attempting this -- no one there listens.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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