Express Scripts

www.express-scripts.com

Express Scripts Reviews

Updated March 6, 2015
Updated March 6, 2015
940 Reviews
2.2
940 Reviews
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Express Scripts Chairman & Chief Executive Officer George Paz
George Paz
573 Ratings

Review Highlights

Pros
  • Benefits are good and depending on your position you can work from home (in 49 reviews)

  • Good benefits, instant vesting of company share of 401k match (in 45 reviews)


Cons
  • This place has no concern for work/life balance although that's what they preach (in 92 reviews)

  • There is no work-life balance for anyone, even for direct supervisors (in 29 reviews)

More Highlights

Employee Reviews

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  1.  

    Team oriented and member experience focus.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Tampa, FL
    Current Employee - Senior Manager in Tampa, FL

    I have been working at Express Scripts full-time (more than 10 years)

    Pros

    Upper management has a plan and within all groups to deliver a great product.

    Cons

    Pace can be extremely fast.

    Advice to ManagementAdvice

    Avoid being penny wise and dollar foolish.

    Recommends
    Neutral Outlook
  2.  

    Decent

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Express Scripts

    Pros

    Great options to choose from and great education

    Cons

    Will increase contribution you have to pay unexpectedly

    Advice to ManagementAdvice

    Try their best to be fair

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    I love my job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Staffing Coordinator
    Current Employee - Senior Staffing Coordinator

    I have been working at Express Scripts

    Pros

    Flexibility & I work with a great group of people

    Cons

    High volume hiring in a short amount of time

    Recommends
    Positive Outlook
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  5. 10 people found this helpful  

    This place is a hot mess.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CRD in Columbus, OH
    Current Employee - CRD in Columbus, OH

    I have been working at Express Scripts full-time (more than a year)

    Pros

    So far, my meager weekly check has never bounced and I did get and equally meager raise. I'll try not to spend it all at one place.

    Cons

    Where do I begin? Middle and upper management is so far removed from the realities of the actual job and the staff that performs it.They foster a hostile work environment by blaming and shaming staff for issues completely out of their control. Supervisors aren't supposed to foster development and growth of their team members. Instead, they are to be MIA for 2/3 of their shift blowing smoke up each other's can while kissing up to our painfully inept management. Upward mobility is a myth. Moving to another department cannot happen. Transfers to other sites are also not allowed. Raises are insulting. Getting a good quality score is an absolute crap shoot. The metrics used to gage productivity is shoddy at best, it can be, and is, manipulated by staff to gain better pay raises (still never above 3% so I don't know why they bother.) Budgets are blown on stupid campaigns like "March Madness" and equally childish distractions (that $ could have been someone's raise!) Real issues are kept from people high enough to make changes (though it's obvious progress is of no concern of theirs or they would make themselves visible and available and know of all goings on.) Threats and intimidation are the default management style of middle management and their lacky supervisors. Certain people are not to be contacted EVER without prior approval from Sr. Management, lest you feel the wrath of a good tongue lashing for daring to bring legitimate concerns to VPs and HR. The list goes on and on.

    Advice to ManagementAdvice

    You know you are steering the Titanic right?! Your company's days are numbered. Walmart now pays more for a full time greeter and cashier than you do for a seasoned PAR. We're ALL looking for new jobs. Nationwide Insurance has a hefty number of your staff and it climbs daily. VSP is gaining several come April 1st and Ohio State University Hospital gained one of your seasoned employees just this week. Aetna, Caremark, and Humana are hiring right now too. And just a couple of weeks ago a supervisor quit because every time he tried to make positive changes and stood up for staff he was reprimanded. You are running YOUR very livelihoods directly into the ground and you don't even seem to care (or maybe you don't know because it's been hidden from you.) The pitiful bag of excuses your management peddles to your main client Anthem is getting old. I'm sure Caremark would like a shot, they can't possibly do any worse. You all should be ashamed of yourselves (but you're not because you're unabashedly narcissistic.) Just do what it takes to retain your qualified staff: increase wages to industry average (roughly $15 an hour), knock off the micromanagement and mickey mouse games, let supervisors actually foster the growth and advancement of their team members, take an active role in your front line staff and support their efforts, fire ineffective supervisors, managers and directors (don't pretend you don't know who they are), and stop being so greedy. But what do I know, I just work there. When our motto is: "it's just a job, not a career," you should be concerned. But somehow I doubt any of this will sink in. Just know, I love my job but hate my employer and everything it stands for. The disdain and contempt I have for this company is shared by all that come in contact with it. The herpes of the PBM industry. Congratulations, you should be so proud!

    P.S. Stop having your minions tell new hires Glassdoor is bogus spoof site.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 8 people found this helpful  

    Nothing to gain

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Resolution Team Lead in Dublin, OH
    Former Employee - Resolution Team Lead in Dublin, OH

    I worked at Express Scripts

    Pros

    Benefits when it was Medco-outstanding
    Hours were great
    Management when it was Medco was fabulous

    Cons

    no communication once merger began
    crazy hours
    Confusion between departments and responsibilities
    CEO has no value other than money driven
    ESI reps extremely rude and unprofessional, it's no wonder they wanted Medco quality but can't seem to get there

    Advice to ManagementAdvice

    Someone needs to get across to Mr.Paz quantity before quality is not award winning service. I have had many comment that leaving was the greatest investment in myself that I could have made.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 5 people found this helpful  

    Very unprofessional office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Eligibility Associate in Lake Mary, FL
    Former Employee - Eligibility Associate in Lake Mary, FL

    I worked at Express Scripts

    Pros

    There is nothing good about this office.

    Cons

    This company hires anyone off the street.
    Very petty people.
    Unprofessional supervisors.
    Very ignorant staff.
    Lack of training

    Advice to ManagementAdvice

    The company needs to raise their standards when it comes to the hiring process.

    Recommends
    Negative Outlook
    Disapproves of CEO
  8. 6 people found this helpful  

    Took advantage of anyone in the job market for a while regarding title and salary and becoming a employee for them.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Saint Louis, MO
    Former Employee - Business Analyst in Saint Louis, MO

    I worked at Express Scripts full-time (more than a year)

    Pros

    Growing company and interesting business. Leader in their business sector. Nice facilities in St. Louis.

    Cons

    Underpaid for the job market, "mandatory overtime" especially during open enrollment months (November, December, and January), and disrespect by management. Seems to be a "have" and "have not" sense of organization.

    Advice to ManagementAdvice

    Treat employees better for retention and avoid the "revolving door" reputation in the job market to attract quality workers.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Not perfect. Not terrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager
    Current Employee - Senior Manager

    I have been working at Express Scripts full-time (more than 3 years)

    Pros

    Pay is decent, there are a lot of smart people working for the company. There are advancement opportunities for professional people at headquarters. Can't speak first hand to operations/call center type jobs.

    Cons

    Lack of focus from management, can't work on everything at once. The ends justify the means. Ends = quarterly numbers. Means = whatever it takes to hit them.

    Advice to ManagementAdvice

    Complete projects. I have never seen so many projects that get 2/3 of the way complete then funding is pulled. A year later the project starts back up but since half of the programmers were contractors who have left you waste a lot of time and money getting the new people up to speed.

    Doesn't Recommend
    Neutral Outlook
  10. 16 people found this helpful  

    Hostile Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Express Scripts

    Pros

    The employees do care and try to do a good job in service to the customers accurately and timely which goes unnoticed by senior leadership.

    Cons

    In my opinion, Senior Leadership are passive aggressive people who have their own agenda. Even though he/she says that they want to know what employees think, there actions say otherwise. Employees do not trust senior leadership.
    There is no work/life balance. If you are a salaried employee or a manager/supervisor, the expectation is that person works 50 or more hours per week. The person works until a task is complete.
    During merit/performance review, each role has to have a certain number of employees in each category of threshold, target, or stretch. If a person fails into threshold, the person doesn't get an increase.
    During the exit of an employee, HR asks four scripted question for compliance. One of the questions is, if unethical behavior was observed or seen. It's a given that an employee that is leaving will not answer these questions accurately due to fears.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Lack of responsibilities, under-utilized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Express Scripts

    Pros

    Collaborative culture, decent learning opportunities if initiative is taken

    Cons

    Lack of responsibilities, under utilization of resources

    Doesn't Recommend
    Neutral Outlook

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