Express Scripts

www.express-scripts.com

Employee Reviews

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  1. 11 people found this helpful  

    Nice people without a clue

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Express Scripts as a contractor (more than a year)

    Pros

    Nice people; opportunity to telecommute.

    Cons

    Mass layoffs and none of the "leftover" people seemed to have a clue what was going on. Total lack of leadership from management left everyone running around in circles. No standards, and work that should have taken at most two weeks to complete often took three or four months.

    Advice to ManagementAdvice

    No point in attempting this -- no one there listens.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    would definitely work there again

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Express Scripts

    Pros

    Great company to work for. Very Nice people and friendly environment.

    Cons

    The health benefits could be better

  3. 11 people found this helpful  

    A shell of what once was.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Franklin Lakes, NJ
    Former Employee - Business Analyst in Franklin Lakes, NJ

    I worked at Express Scripts full-time (more than 10 years)

    Pros

    The co-workers are one of the greatest assets aside from a 401k that matched up to 6%. Great cafe and nice campus in northern NJ.

    Cons

    The yearly merit increases were between a dismal 1-2% per year. Their benefits have worsened (ironic given that they are a benefit management company).

    Advice to ManagementAdvice

    Regroup and make it as great as Medco was before the merger.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 11 people found this helpful  

    Grew too big, to fast. Executive Mgmt in way over their heads.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO

    I have been working at Express Scripts full-time (more than 5 years)

    Pros

    Salary. Bonuses. IT Workforce is talented and technical. If you have the right MGR, WFH/flexible work schedule is available.

    Cons

    30+ years in IT, so I have the experience and background to make a judgement. All one need do is compare the reviews from prior to merger to those AFTER. Other than the name on the buildings, one would be hard pressed to recognize which company bought which. Expectation is to keep old, outdated technology working instead of upgrading to modern technology. Ethics, Collaboration & Respect are preached but not practiced. SME's leaving in bunches, positions not being backfilled, so those left behind are saddled with picking up the pieces. Work/Life balance does not exist.

    Advice to ManagementAdvice

    Face up to the fact that you made a mistake by selecting "the MEDCO business model" over the ESI model. Hopefully you are realizing that "more mature" doesn't necessarily mean better. The ESI model may have been "less mature', but with that came more modern. Continuing to allow outdated, antiquated processes & practices just to appease the legacy MEDCO staff is a road to absolute failure. There is a reason that the top people are leaving in droves (especially in IT). From Executive levels down, people who know what REAL IT looks like recognize the doomed path that the company is on. A Fortune 25 company should not be running critical business processes on 30+ year old systems, and applying bandaids & paperclips to keep it working. Use our leverage as a major player with vendors to negotiate deals and upgrade the infrastructure !

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Challenging and rewarding experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Compliance Manager in Montvale, NJ
    Former Employee - Senior Compliance Manager in Montvale, NJ

    I worked at Express Scripts

    Pros

    Lots of opportunity for personal growth

    Cons

    At times you will need to work with management teams that may appear challenging.

    Advice to ManagementAdvice

    Listening to the recommendations of all employees will add value to the goal of the organization. No matter how minor the recommendation appears, listening and interpretING the information provided will be beneficial.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great Atmoshpere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Saint Louis, MO
    Current Employee - Account Manager in Saint Louis, MO

    I have been working at Express Scripts full-time (more than 5 years)

    Pros

    Flexible schedule, great compensation, leadership team very connected with teams

    Cons

    hectic work/life balance, fast paced

    Advice to ManagementAdvice

    n/a

    Recommends
    Positive Outlook
    Approves of CEO
  8. 10 people found this helpful  

    Mor cons than Pros

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Express Scripts

    Pros

    Health Benefits
    401K
    PTO
    Some Work At Home Available (ESI is trying to kill this though)

    Cons

    You will never feel secure with their bi-yearly layoffs and this will only get worse because CVS / Caremark has pretty much stolen every major client that went out for bid since the merger.

    They outsource everything they can to India and the Philippines because paying American workers would take too much away from the companies bottom line and we all know management isn't going to be outsourced.

    Raises for regular non-union employees were often under 1.5% with inflation as high as 3.8% during my tenure and this hasn't changed. At $20 an hour that's a 30 cent raise at best when in 2008 inflation would have eaten up 76 cents of that $20. 1.5% was during the good years, it was actually closer to 1% during the 2008 years and it didn't get much better for people exceeding expectations.

    Union busting at pretty much every level, how else will they pay CSRs 50% less money and get them to settle for 25 cents as an annual raise?

    HR and the STD / LTD handlers denying claims for people with potentially life threatening disorders.

    Managers that don't do their job and instead plead ignorance when an employee is caught doing something they witnessed first hand. If more than one employee is fired for doing something wrong under the same manager, it is time to get rid of that manager.

    Some managers would force sick people to come into work and then head for the amusement park for half the day on the company dime.

    Employees being promoted for being a relative or friend of a member of management.

    Air Quality issues in some buildings (My site of less than a thousand people had no less than 6 cases of pneumonia at the same time, can you say legionnaires disease?)

    Medco's customer order-management program was frequently broken and is now the basis for the new express-scripts systems, which is a step backwards. ESI systems were old but, functional.

    Compensation was based on favoritism and not the value you brought to the team and these were used to limit what jobs you could be considered for.

    Advice to ManagementAdvice

    Do you realize that a large group of your employees actually hate going to work every day? By large group, I mean the majority and as the economy grows, many of them will leave and you'll be struck with people for whom this is just a job.

    Time for a change in middle management across the board, If you keep any of them, you're going to corrupt the pool of new management with the same bad tendencies that have created the hostile work environment you presently have.

    Also, hold the remaining management accountable for how they treat people and makes sure to put rules in place against hiring employees and friends.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9. 4 people found this helpful  

    Work@Home with No Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Patient Care Advocate
    Former Employee - Patient Care Advocate

    I worked at Express Scripts

    Pros

    Very good benefits. Thorough training, Outstanding Resolution Team Leaders (RTL's) who are patient and helpful in supplying information or helping with problem. OT plentiful. Never worked a weekend unless I wanted to for OT. Company supplied equipment.

    Cons

    Worst technical support for system problems I have seen in thirty years - not just with the equipment they give you but also with their main software. It was bad enough when tech support was in New Jersey. Then all tech support was moved to the Philippines (more Americans loosing their jobs to cheap labor). Most of Human Resources is based in India. You're fighting the time difference and the language barrier whenever you need help. I have had calls from HR (India) when I could not understand a single word they said. What is the matter with hiring Americans? Oh, yeah, the cheaper the labor, the better the bottom line. So much for loyalty! Don't expect to be adequately compensated for what you do with this company. My job scope and responsibilities drastically increased twice in the year I was with ESI and I never received an increase in pay to go along with them. The managers are terrible. Make a small mistake and they are all over you. Do an exceptionally good job and you'll never hear it from them. You might have three out of your four targets at 100% and one in the 70's. You'll get an email telling you that you need to pull up the low one with absolutely no mention of the three 100's. No support, no coaching, no appreciation. Forget them ever answering or even acknowledging an email you sent to them. Also, their phone system is a company wide joke. You can dial the Medicare Team but the call will go to the Botox Team. It happens about once a day to everyone. Calls are constantly misrouted for the clients and the employees. Yet, management does nothing to fix it.,,,,So typical. Be very prepared to deal with irate customers. When I worked for Accredo, the vast majority of the calls were from angry members making repeated calls to find out why their medicine hadn't shipped yet. These were very sick people who should never have had to wait weeks for their medicine.

    Advice to ManagementAdvice

    You demand 110% from your agents, yet you give them nothing in return. No increase in pay, no recognition, no appreciation. That is not the way to inspire loyalty. The agents that I worked with were great people who went the extra mile because they cared about the patient. They didn't care about helping the team reach the manager's goals. They didn't care about the manager or ESI. Why should they? It was very obvious that their managers and ESI didn't care about them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    Stay Away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Express Scripts

    Pros

    Regular Schedule, Most Weekends Off, Easy

    Cons

    Terrible Management, Joke Meetings, Horrible Pay

    Advice to ManagementAdvice

    Give your employees some incentive to work there

    Doesn't Recommend
  11. 4 people found this helpful  

    If you're black, good luck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Benefit Analyst in Saint Louis, MO
    Current Employee - Client Benefit Analyst in Saint Louis, MO

    I have been working at Express Scripts full-time (more than 5 years)

    Pros

    The benefit package is good and depending on your position you have the ability to work from home

    Cons

    If you're looking to move up, good luck, it's all about who you know. If you're black and looking to move up it's three times harder

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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