Express Scripts

  www.express-scripts.com
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Express Scripts Reviews

Updated August 21, 2014
Updated August 21, 2014
802 Reviews

2.1
802 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Express Scripts Chairman & Chief Executive Officer George Paz
George Paz
522 Ratings

Review Highlights

Pros
  • Benefits are good and depending on your position you can work from home (in 43 reviews)

  • Good benefits, instant vesting of company share of 401k match (in 35 reviews)


Cons
  • This place has no concern for work/life balance although that's what they preach (in 76 reviews)

  • There is absolutely no work/life balance because they think that your job should be your (in 25 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Horrible Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Entry Technician  in  Fairfield, OH
    Former Employee - Data Entry Technician in Fairfield, OH

    Pros

    None, it was a miserable experience.

    Cons

    Everything, horrible management, low pay, micromanaged.

    Advice to ManagementAdvice

    Quit have a hundred tiers of management and bring in managers more concerned about doing their jobs than with flirting with fellow staff.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Don't work here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Patient Care Advocate
    Current Employee - Patient Care Advocate

    Pros

    Living in a small town without a car makes it very hard to find employment. If you are trying to get an education those benefits are good, the benefit deductibles and copays are not great. You have to be available to work every holiday unless you take vacation.

    Cons

    What a horrific place to work, pennies for raises, scheduled 2 weeks off vacation three months in advance to see a new grandchild on the opposite coast. One week before it was time to go it was cancelled due to business needs. Had to advise that I had paid for vacation rental and had to literally beg and plead for the time off. Medco people make way more than ESI legacy so they are firing all of them. No one knows what they are doing with the Medco merge, had to delay my son's funeral because no one knew who was handling the death benefits. It took 2 weeks and 14 calls before one person sent me to the correct person at Medco.

    Advice to ManagementAdvice

    A raise that reflects a cost of living raise as well as a merit raise would be more appropriate. A raise of .70 for an entire year is not enough of money to justify the stress.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 7 people found this helpful  

    DO NOT MAKE THIS MISTAKE!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accounts Receivable Representative  in  Fort Worth, TX
    Former Employee - Accounts Receivable Representative in Fort Worth, TX

    Pros

    Some good people - management is lost

    Cons

    Management is lost, benefits suck, had to get anything changed or updated. ESI bought out Medco which was a great company to work for very customer and employee oriented. ESI is not either. They don't care - they will look for things to let you go. ESI closed our office in full and put us all on the street - could not get our severance pay correct, could not get our benefits to be paid out to us correct it was a giant mess. ESI feels that there is someone else out there willing to do your job at half the pay or less than what they are paying you and does not care whether or not the new person they hire is qualified for the job - ESI just wants a warm body they don't have to pay a decent wage to. Way too may chiefs and not enough Indians, pay a decent wage. Don't make employees wait on hold for 5 hours to get their medications ordered or to make payments because the number ESI provides to employees is not a valid number and employees end up being transferred until someone is willing to take the call. ESI is not a recommended company for anyone to work at - the amount of errors they make is way too many with orders not being filled correctly, .orders being shipped after the order is cancelled because CS is unable to complete the job of cancelling the order(s) correctly, ESI unwilling to give credit to members for their errors and causing members to go past due and ending up loosing their credit limit due to ESI errors with no way to restore the credit limit to no fault of the member. Most employees are miserable and it shows, favoritism is showed and is blatant, Supervisors do not have a clue and the ones that do are let go. During my first year with them my benefits package changed 4 times because ESI could not get a company to cover their employees at the rate they wanted to pay; thereby, leaving employees to have to pay additional OOP and Deductibles.

    Advice to ManagementAdvice

    Stop buying out companies that you are unable to handle the change with and get it together with the ones you have. Realize without the customer that they would have no business. Way too may chiefs and not enough Indians, pay a decent wage.

    Negative Outlook
    Disapproves of CEO
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  5. 10 people found this helpful  

    Hostile work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    There are some great people who really care about the patients there.

    The facilities team cares about the building.

    Cons

    You are threatened if you do not follow unethical rules.

    Calls to anonymous "compliance hotline" end up with you being retaliated against.

    You will be told you are not educated enough to have an opinion if you don't have a Masters degree. I'm not paraphrasing. They will literally tell you that.

    Management will make a negative case against you before ever speaking to you. You walk in to any discussion ready to defend any and all of your actions.

    Operations Leadership in the call centers are inept.

    Advice to ManagementAdvice

    Stop letting Medco run the business. They run based on deceit, low morals, and attacks.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 15 people found this helpful  

    Director at Express Scripts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Saint Louis, MO
    Former Employee - Director in Saint Louis, MO

    Pros

    To some extent, Express Scripts is a "meritocracy," work hard, get promoted. ALL the offices are the same size and there are no assigned parking spaces, no matter what level. This may seem petty, but its an important aspect of the culture. Bonuses can be lucrative based on company performance.

    Cons

    Express Scripts is a very political place to work. At a certain level, employees spend a significant amount of time managing PERCEPTIONS of themselves and their performance, as opposed to their actual performance and outcomes.

    Advice to ManagementAdvice

    Leadership should consider the effects of the performance evaluation system, especially the impact is has on the achievement of "real work."

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 10 people found this helpful  

    horrible company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Benefits are good, health, paid time off,401k with company match

    Cons

    Management is horrible they are unwilling to help they act like they care but don't. There are guidelines in place that are almost impossible to meet if you care about the patient. This company doesn't care anything about the patient all they care about is the money. If you are someone who genuinely care about patients and want to help this is not the job for you.

    Advice to ManagementAdvice

    Try sitting in our seat for a week or two with the rules you have and see how well you like it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 9 people found this helpful  

    Customer service manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Irving, TX
    Current Employee - Manager in Irving, TX

    Pros

    Good salary. Ok schedules good bonuses.

    Cons

    Poor communication across organization. Poor executive leadership. No commitment to employees or client strictly about the bottom line.. No true leadership development . The company does not have a good training program for their new hire resulting in huge turnover.

    Advice to ManagementAdvice

    You need to take a closer look at Medco,s business model. You will continue to lose big clients and talented employees by the way you do business

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Was better when it was Medco

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL

    Pros

    Union Site , which EXPRESS SCRIPTS HATES . So we got great pay, 401k and benefits

    Cons

    Upper management outside of immediate call center started to harass immediate call center sups which in turn made the sups micro manage excessively

    Advice to ManagementAdvice

    Listen to your employes . This is already a billion dollar company stop cutting corners

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    PCA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pca  in  Tempe, AZ
    Current Employee - Pca in Tempe, AZ

    Pros

    Was a great company until the merge with medco. Great benifits, own desk, great new cafe.

    Cons

    No work/life balance. Company sucks as a whole Sup do not care about you or the customer. The system is always updating every since the merge. You get threaten every month your going to lose your job. Have to use PTO for your sick day which i guess is good because you never get to use it anyway. Have to put PTO 3+months in advance and only when its not blacked out.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 4 people found this helpful  

    My experience was horrible very stressful woul not recommend this company to anyone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claim Specialist
    Current Employee - Claim Specialist

    Pros

    There arent any pros to this company.

    Cons

    Not professional never poor msnagement.

    Advice to ManagementAdvice

    Go back to school very unprofessional

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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