Extended Stay America

  www.extendedstayamerica.com
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Extended Stay America Reviews

Updated August 18, 2014
Updated August 18, 2014
106 Reviews

2.2
106 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Jim Donald
37 Ratings

Review Highlights

Pros
  • Great perk is that you get 7 free nights at any Extended stay hotel in the country (in 4 reviews)

  • The pay is decent and the work is not too challenging (in 4 reviews)


Cons
  • The pay is low considering the amount of work required but the shift goes by quickly, and it is a lot of fun as a part time job (in 7 reviews)

  • Skeleton staff to run your property and very little support from upper management (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Just an okay company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Pros are its a laid back environment

    Cons

    bonuses suck very badly all year long

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    They have no loyalty or respect for you or you're time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - GSR  in  Austin, TX
    Current Employee - GSR in Austin, TX

    Pros

    if you enjoy being lazy and doing the bare minimum , you should work here. Although it does have the "office" feel the managers are rarely willing to help.

    Cons

    You will be on you're own a majority of the shift . I worked there for three years and my total raises NEVER got me to even a dollar more than i started at. Unappreciative staff and authority. No room what so ever to develop a career or growth.

    Advice to ManagementAdvice

    Be more appreciative of staff!!! Consider better pay! in & out pays better than you do!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Could Be Better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative  in  San Jose, CA
    Current Employee - Guest Service Representative in San Jose, CA

    Pros

    There isn't a single day that is the same. There are many days to where I just look forward to going to work. I absolutely love my job. The general manager at my particular location is absolutely wonderful, always makes sure his employees are taken care of.

    Cons

    Always running out of things that are offered to the guests; pans, pots, towels, etc.

    Advice to ManagementAdvice

    Management is friendly to employees to their faces and then talks about their shortcoming to other employees. Management does not mention any issues to the employees but simply puts it in their evaluation. How can the workers fix what they don't even know they're messing up on? There needs to be better communication between GMs and AMs and GSRs

    Recommends
    Negative Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Sadly disappointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent
    Current Employee - Front Desk Agent

    Pros

    7 free nights a year after 90 days probation
    OK hospitality experience
    Part time benefits

    Cons

    Management has no idea what is going on, if they even show up
    Staff doesn't really care (if you are in it for hospitality this is not the place for you)
    Lack of supplies
    Lack of training (either you figure it out or you dont)
    Disorganized PERIOD
    Full time hours not classified as full time employee
    Low pay
    No raises
    Growth with the company isn't worth it

    Advice to ManagementAdvice

    This is a hotel, you want it to be better than in town and suburban yet it's ran like a days Inn franchise. You need employees who care yet you won't get them with the pay then you have GMs that don't even show up!!! Get it together I thought this is what the merger was about

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Hotel manager is nice.

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Free rooms for vacation. Employees can have free room for vacation nationwide. Free rooms for vacation. Employees can have free room for vacation nationwide.

    Cons

    Pay is low. Not much to say. It's a job.

    Advice to ManagementAdvice

    No.

  7. 1 person found this helpful  

    Interesting, to say the least

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Meeting all types of people is definitely a plus.

    Cons

    Could be an awesome place to work if they would look at what they hire as managers. My manager did not talk or treat guests very well at all and forgets without them, she wouldn't have a job. She also talked about other employees behind their backs and then act like they were her best friend to their face.

    Advice to ManagementAdvice

    Good company but take a good look at what you hire as managers.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Worst Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Service Representative-Philadelphia-Great Valley  in  Philadelphia, PA
    Former Employee - Guest Service Representative-Philadelphia-Great Valley in Philadelphia, PA

    Pros

    great co-workers, located close to home

    Cons

    inconsistent schedule- , low pay, forced to work through lunch break-OFF THE CLOCK!., age discrimination against older workers, BEDBUGS in rooms, no security onsite- you are the security, laundry, breakfast server and all while running the front desk with your other hand

    Advice to ManagementAdvice

    get rid of the Dictator /General Manager

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    A great job for college students!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Night - Guest Service Representative  in  Kennesaw, GA
    Former Employee - Night - Guest Service Representative in Kennesaw, GA

    Pros

    I fortunately had an amazing manager who was able to support me in every way possible. She allowed me to have a flexible schedule, and trained me in different areas so I was able to keep my hours up by filling different positions around the hotel. The job roles in themselves are pretty easy once you learn your jobs. I worked at the Front Desk, Housekeeping, and Night Laundry and honestly, I wouldn't be able to choose my "favorite". They all had perks and they all had cons, but what mostly impressed me was the staff at the hotel I worked with. Time off was easy to come buy, in addition to all employees having access to free stays and other hotel perks. Your uniform is provided to you and my boss loved to give out presents for outstanding performances. I also felt like she genuinely cared about her employees and treated you like family.

    Cons

    Promotions may be hard to come by if you're not willing to move, just because the hotels already have a small staff. The only problem I've ever experienced working there was sometimes hearing my name coming up in a rumor mill. Some people felt the need to talk about people and even make things up despite them not knowing you at all, and it was at the most, slightly annoying. In the end, I didn't care.

    Advice to ManagementAdvice

    Support your management so they can support their employees. Also, more cameras/security. The hotel wasn't located in a bad area, but as a female working overnight, sometimes I would be terrified because I was by myself.

    Recommends
    Positive Outlook
  10. 1 person found this helpful  

    It was a disorganized mess!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Director of Sales
    Former Employee - Regional Director of Sales

    Pros

    At one time they had a good bonus program.

    Cons

    Operations team does not work with the Sales team. This is an operational Managed Company. There is no Sales presence of Sales people with a background in Sales. Therefore, whatever an operations person says is the final word. The CEO has a background with Food Lion which went out of business. He then worked for Starbucks which also let him go. More importantly they absolutely lie to the public about the type of hotel they are getting. Most of the hotels are in really bad condition and no future plans for upgrades. Maybe the first floor in every hotel. The staff never has supplies because when the RDO saves money on budgeted supplies they are rewarded with a bonus check. Hard work in this company is laughed at. the slackers rule in this environment.

    Advice to ManagementAdvice

    As a Sales person my advice would never be noticed or respected. There view is you are replaceable no job security and forget about a promotion. They do not promote from within unless the company is in a financial crises.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Business Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Awesome supervisor, friendly work environment, professional co workers, new headquarters are located in Charlotte, NC - in the heart of Ballantyne!!

    Cons

    The higher ups have no idea about the entry-level professionals. Tons of loopholes within management.

    Recommends
    Positive Outlook
    Approves of CEO

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