Extended Stay America

  www.extendedstayamerica.com
  www.extendedstayamerica.com

Extended Stay America Reviews

Updated December 3, 2014
Updated December 3, 2014
137 Reviews
2.1
137 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Jim Donald
55 Ratings

Review Highlights

Pros
  • 7 free nights a year is about the best and only thing about this company that is a pro (in 6 reviews)

  • The pay is decent and the work is not too challenging (in 5 reviews)


Cons
  • Skeleton staff to run your property and very little support from upper management (in 16 reviews)

  • the only issue i had was been the only front desk having to manage everything at once (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Good learning stage in hotel operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Really Enjoy the People That I Work With and for
    Current Employee - Really Enjoy the People That I Work With and for

    I have been working at Extended Stay America full-time (more than 3 years)

    Pros

    Involved with all departments, good clients, well respected by the traveler.

    Cons

    Not much training, pay does not equal the hours put in, employee turnover

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Great place for self starters!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Extended Stay America full-time (more than 3 years)

    Pros

    This company has come a long way in 3 years and they are only getting better. It's a great time to join the company and work your way to the top.

    Cons

    If you don't staff your property properly, your work-life balance will be very poor. The good news is that this is mostly within your control.

    Advice to ManagementAdvice

    Keep pushing recognition for a job well done and promoting from within!

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Night Laundry

    Former Employee - Front Desk/Night Laundry in Everett, WA
    Former Employee - Front Desk/Night Laundry in Everett, WA

    I worked at Extended Stay America full-time (less than an year)

    Pros

    Enjoyed my interaction with customers, liked helping customers and hearing about their travels

    Cons

    Dealing with irate customers who were angry about their room being dirty and as I was not a part of housekeeping, having to take the brunt for others bad or poor work

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  5.  

    Very laid back,flexible schedule

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative in Pittsburgh, PA
    Current Employee - Guest Service Representative in Pittsburgh, PA

    I have been working at Extended Stay America part-time (less than an year)

    Pros

    Assisting my clients, no mandatory overtime

    Cons

    Pay could be better . rude customers

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Work your butt off

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Extended Stay America full-time (more than 5 years)

    Pros

    Not much to say read the title

    Cons

    Upper management read the title

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Service Representative in Austin, TX
    Former Employee - Guest Service Representative in Austin, TX

    I worked at Extended Stay America part-time (less than an year)

    Pros

    paid well with not many requirements, snacks while working

    Cons

    no room for advancement, made me work full time even though I was part time, and did not receive benefits.

    Advice to ManagementAdvice

    When you hire someone for part-time, give them part-time.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Life balance. "Zero"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hotel General Manager in San Jose, CA
    Current Employee - Hotel General Manager in San Jose, CA

    I have been working at Extended Stay America full-time (more than 3 years)

    Pros

    Grow faster than typical company

    Cons

    Just responsibilities grow not the pay.
    No life balance, amount of hours you have to put in to run the hotel is ridiculous.
    Everything is you, "one man operation"

    Advice to ManagementAdvice

    Treat employees fair, stop giving false promises and false hope.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Penny-pinching micromanagers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hotel Manager
    Former Employee - Hotel Manager

    I worked at Extended Stay America full-time (more than an year)

    Pros

    Pay is decent but not stellar, the experience truly hinges on the upper management you get dealt.

    Cons

    This company is extremely CHEAP! It's not about the guest experience, it's about the bottom-line - in a big way. One property I managed had 3 model rooms from 3 previous reno attempts that stalled. Your time will be extremely micromanaged. You are allowed only 1 full-time employee besides the maintenance engineer, and even a fraction of an hour of OT for any employees will find you on a conference call with corporate. Please note - these are not exaggerations.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    A Great Start in Hospitality Industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Extended Stay America full-time

    Pros

    You learn several different skills including, HR, management, and sales. Some upper management is very supportive and wiling to assist other management staff in ensuring success. There is plenty room for growth.

    Cons

    No work-life balance. Not many employee "perks". Management does not get to enjoy vacation times. High turnover. Forced to wear too many hats. Operation managers are "jack of all trades, masters of none". Bonus structure seems to change in an effort to pay out less.

    Advice to ManagementAdvice

    Find ways to support ops team. Request less reports.

    Approves of CEO
  11.  

    Many bottom tier positions worked. No room for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Night Audit/Laundry, Front Desk
    Former Employee - Night Audit/Laundry, Front Desk

    I worked at Extended Stay America part-time (more than 3 years)

    Pros

    Products and services offered are above average quality. Client base is varied and interesting. Training is above average and documented procedures are easy to follow. 401k program is better than average.

    Cons

    Unpaid working lunches for closing and overnight staff. Benefits are OK, medical/vision/dental insurance too costly for what is actually received in coverage. Compensation was below average.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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