Extended Stay America

www.extendedstayamerica.com
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Extended Stay America Reviews

Updated June 30, 2015
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2.1
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Recommend to a friend
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Jim Donald
88 Ratings

Pros
  • 7 free nights a year at any hotel more than 50 miles away from were you work (in 6 reviews)

  • Pay is decent but not stellar, the experience truly hinges on the upper management you get dealt (in 5 reviews)

Cons
  • This company is headed for disaster if they don't get some upper management with common sence in there (in 16 reviews)

  • Luckily when i started as a front desk (guest service rep) i got (in 13 reviews)

More Pros and Cons

210 Employee Reviews

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  1. Helpful (3)

    customer service

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Extended Stay America part-time

    Pros

    Liked manager and most of the staff.

    Cons

    Dirty and inefficient hotel. Staff always late and calling out. Staff not doing their job properly and complaining a lot.


  2. Nice for people with not that many responsibilities.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Services Representative in Bronx, NY
    Former Employee - Guest Services Representative in Bronx, NY

    I worked at Extended Stay America part-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great for entry level individuals.
    Great for meeting different type of people.
    Amazing guest, especially long term guests.

    Cons

    No full time hours.
    Disorganized management.
    Disorganized renovation methods.
    Not enough hours.
    Very underpaid.
    A lot of business drama throughout entire company.


  3. Helpful (2)

    Extendedstay hotels

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Phoenix, AZ
    Former Employee - General Manager in Phoenix, AZ

    I worked at Extended Stay America (More than 3 years)

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Great company and benefits great bonus program

    Cons

    Some of the higher management is not easy to work with


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  5. Helpful (5)

    Chief Maintenance Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chief Engineer in Tamarac, FL
    Former Employee - Chief Engineer in Tamarac, FL

    I worked at Extended Stay America full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The meetings held by management for the result of passing on information I thought was always informative. It shed light on issues that were company wide. And it allowed for a good medium for associates to share ideas.

    Cons

    Low prices during the years brings shady elements to rent, stay, and live at the hotels. Its a eye soar when you're trying to have an for the proper upkeep of the hotels. No matter the facility.

    Advice to Management

    Allow those people in positions that are critical to the operation to be able to speak out on issues involving everyday function of properties.


  6. Maintenance engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Extended Stay America full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great company to work for.

    Cons

    No cons about this job

    Advice to Management

    Keep up the great job of looking after your employees


  7. Helpful (3)

    Extended Pay is What It Needs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Housekeeper in Pleasant Hill, CA
    Former Employee - Housekeeper in Pleasant Hill, CA

    I worked at Extended Stay America part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    -7 Free Stays in a Calendar Year
    -Tips From Guests
    -Flexible Schedule
    -Meet New People
    -Other Hotel 'Perks'
    -Can Advance in Company Very Quickly if They Like You

    Cons

    -Non Communication With Staff
    -No Staff Meetings
    -Working on Holidays
    -No Recognition
    -Not Taking Care Of Issues That Needed to Be Addressed
    - Unprofessionalism
    -Favortism

    Advice to Management

    Take Skill Building Classes and Some Empathy Courses, Appreciate Your Staff, Be More Professional


  8. Helpful (3)

    Work Like a Dog and Company Does not Care about your Contribution

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Extended Stay America full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Guest's that come to the hotel that I have gotten to meet.

    Cons

    Long hours, not able to get staff to stick to schedule, no real support from senior management. This company acts like they have never ran a hotel business before. One day they start a new policy and then a week later without giving the policy a chance they change it. This is a good old boys club and its all who you know. They have fired good managers over the past 3 years because they have come with options that did not fit the new mold of the new collective.

    Advice to Management

    Movement past Hotel Mangers are non existant unless you have the in with a senior member of the team or if you work in the corporate office as they create VP positions right and left but yet can not pay line employees a fair life wage. This is why people do not stay very long with the company by their choice.


  9. Helpful (4)

    Always changes to the changes.....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in New York, NY
    Current Employee - General Manager in New York, NY

    I have been working at Extended Stay America

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    chance for carrier advancement, some benefits.

    Cons

    to many corporate standards, a lot of company policies all the time, huge employee turn over and understaff


  10. Helpful (3)

    Moving in the right direction

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager
    Current Employee - District Manager

    I have been working at Extended Stay America full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    All hotels corporate owned.
    Plenty of opportunities to relocate as a manager.
    Opportunity to grow within company.

    Cons

    Hourly employees are not paid well, so recruiting can be tough.
    If you have a bad District or Regional Director, it can be tough.
    Operations does more sales than sales people.

    Advice to Management

    Pay your hourly employees a little better and offer more full time positions. Make all of your sales people actually do sales. Stop making OPS responsible for everything.


  11. Helpful (4)

    They expect the world from you...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Extended Stay America part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I'm a people person, so I really enjoyed my time interacting with the guests! Because the property had a small staff, there was a sense of family between the GSRs, housekeepers, and maintenance/answer-to-all-our-problems man. ESA provided on-going training which was nice. I was able to leave with basic sale knowledge based on the training I received throughout my time at the property.

    Cons

    There was a huge disconnect between management and lower level employees. The hotel lead was very lazy and often pushed all his work to the GSRs. The hotel manager was not supportive of the staff and kept pushing for more. There were times that the manager would be on-site for just a few minutes before leaving... never to be seen again. We would often have irate guests that management would not want to deal with, so the GSRs had to handle specific circumstances.

    Advice to Management

    Focus on building a team! Yes, we should be held accountable, but we don't want to just be worker bees!



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