Extended Stay America Reviews

Updated March 25, 2015
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2.1
168 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
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Jim Donald
72 Ratings

Pros
  • 7 free nights a year is about the best and only thing about this company that is a pro (in 6 reviews)

  • The pay is decent and the work is not too challenging (in 5 reviews)

Cons
  • Skeleton staff to run your property and very little support from upper management (in 16 reviews)

  • the only issue i had was been the only front desk having to manage everything at once (in 13 reviews)

More Pros and Cons

Employee Reviews

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  1. Going downhill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Director in Columbus, OH
    Former Employee - Regional Director in Columbus, OH

    I worked at Extended Stay America full-time (more than 5 years)

    Pros

    .used to be a good company when Gary Delap was there

    Cons

    Company started going downhill the day that Jim Donald took over

    Advice to ManagementAdvice

    Get rid of Jim Donald and go back to the culture established by Gary Delap

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. Fantastic place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative
    Current Employee - Guest Service Representative

    I have been working at Extended Stay America part-time (less than a year)

    Pros

    Meet new people, a lot of freedom, customer service experience

    Cons

    Work alone a lot and low pay

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. Sad place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Extended Stay America (more than 3 years)

    Pros

    Nothing really. It is a job while I look for a better job. They pay every two weeks - that's it.

    Cons

    Horrible management, horrible corp office. Ceo lies to the team. All about cutting staff and supplies to earn $$ for the share holders. Don't work here.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful

    No growth for women

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hotel Manager
    Current Employee - Hotel Manager

    I have been working at Extended Stay America full-time (more than 8 years)

    Pros

    Only a stepping stone for very basic training- Property managers have no time for training-most are looking for new jobs

    Cons

    To many- High turnover, low pay & Woman are discriminated against and many law suits have been or are in process of being filed. Women don't get promoted even after 10 years of great service. The company is ran by "consultants" that report to executes that have no idea what HM's and teams have to deal with. Managers cant even order items needed without approval of 2-3 executives. HIGHLY UNORGANIZED and uncaring. RUN & RUN FAST

    Advice to ManagementAdvice

    Get back to the basics of when the company started and was FAIR, caring & productive. It grew for a reason!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 4 people found this helpful

    My experience working for ESA turned out to be very disappointing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Director
    Former Employee - Regional Director

    I worked at Extended Stay America

    Pros

    Made many friends througout the company.

    Cons

    Associate/Mgmt. turn-over as well as cost cutting for this company is beyond expectation. If you don't believe me just pick up the phone and contact any of the 650 + managers.

    Advice to ManagementAdvice

    Get out in the field and visit the quality and product more often anonymously. Allow ample growth opportunity. Don't be so secretive.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 2 people found this helpful

    Poor to no training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Extended Stay America

    Pros

    Nice employees in the field

    Cons

    Very poor training, the training department doesn't understand how the hotels operate outside the corporate office.
    They continue to hire consultants and change polices without understanding the business

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 2 people found this helpful

    Working at Extended Stay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent
    Current Employee - Front Desk Agent

    I have been working at Extended Stay America full-time (more than a year)

    Pros

    You meet a bunch of interesting people

    Cons

    Very demanding guests at times. Corporate will walk all over you, and nobody seems to notice your hard work. They also make you clock out for lunch even while you are still working!

    Advice to ManagementAdvice

    Take more time to be more appreciative and considerate to your employees. If it weren't for them, you would have no rooms to give out!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful

    Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Extended Stay America

    Pros

    Customer relations, ability to transfer between properties and states, decent wage for management positions

    Cons

    Limited staff, lack of training, lack of follow up, sales efforts are incorrectly placed, poor wage for hourly employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful

    Would have been a great company to work for but their were know opportunities for career advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Springfield, IL
    Former Employee - Front Desk Agent in Springfield, IL

    I worked at Extended Stay America

    Pros

    Flexible time off policies, bonuses, and leadership guidance.

    Cons

    Company culture, compensation improvement, more career opportunities, better leadership and work ethic not been implemented correctly.

    Advice to ManagementAdvice

    Management should give more training to their associates before putting them on the front line.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful

    Poor management -- every changing policies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Oakland, CA
    Former Employee - General Manager in Oakland, CA

    I worked at Extended Stay America full-time (less than a year)

    Pros

    Staff members liked working for hotel industry but top management made it difficult

    Cons

    Policies changed almost weekly, Management team not lenient with staff, writeups came often if not on top of game

    Advice to ManagementAdvice

    Listen to employees and their needs

    Doesn't Recommend
    Neutral Outlook

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