Extended Stay America

  www.extendedstayamerica.com
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Extended Stay America Reviews

Updated August 26, 2014
Updated August 26, 2014
110 Reviews

2.2
110 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Jim Donald
39 Ratings

Review Highlights

Pros
  • Great perk is that you get 7 free nights at any Extended stay hotel in the country (in 4 reviews)

  • The pay is decent and the work is not too challenging (in 4 reviews)


Cons
  • The pay is low considering the amount of work required but the shift goes by quickly, and it is a lot of fun as a part time job (in 7 reviews)

  • Skeleton staff to run your property and very little support from upper management (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Company to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Extended Stay America

    Pros

    This company has a great CEO Mr. Jim Donald, he is always in touch with GMs. His every morning words of wisdom not only motivate hotel staff but also show how much he wants best for guests.

    Cons

    There are few problems which I share with my Divisional Manager and I wish this company fix them.

    Advice to ManagementAdvice

    There are few problems which I share with my Divisional Manager and I wish this company fix them.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Love the Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Lead, Front Desk Staff  in  Arlington, TX
    Former Employee - Team Lead, Front Desk Staff in Arlington, TX

    I worked at Extended Stay America full-time for more than a year

    Pros

    One of the best things about working here was the sense of team work and community that was instilled throughout the entire staff and regional management. The compensation is fair, and opportunity for growth abounds!

    Cons

    Customers sometimes disagree with property policies. When you are attempting to check in a guest late at night this can be a little stressful/scary.

    Advice to ManagementAdvice

    Keep your front desk staff fully trained with the latest customer service strategies, and keep your housekeepers/maintenance staff involved and motivated with customer review card raffles or suggestion raffles.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Fantastic Outlook

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager  in  Indianapolis, IN
    Current Employee - General Manager in Indianapolis, IN

    I have been working at Extended Stay America full-time for less than a year

    Pros

    Set schedules for managers, less hours than other hospitality fields, very good communication from corporate office, NOT a desk job. If you have the ability to deal with people on a personal level, this is a great company to work for. This is an excellent opportunity to learn and grow in the hotel business. I feel like the company is fairly progressive, and can get things done faster than other hotel chains that I have worked for.

    Cons

    Having to conform to guidelines designed for the entire portfolio of hotels and not individual or regional groups.

    Advice to ManagementAdvice

    Leave the management of each property up to your Regional Directors. Quit painting the company with such a wide brush.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Delightful- a great place for young, hospitality professionals.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hotel Manager
    Current Employee - Hotel Manager

    I have been working at Extended Stay America full-time for less than a year

    Pros

    I enjoy the relaxed culture that extended stay properties have. Because we host long-term guests, I have the opportunity to develop meaningful relationships with our guests. Because of our small size, I have the chance to impact the lives of every staff member, every day. I have the opportunity to learn about every role in the hotel- front desk, housekeeping, laundry, maintenance, accounting, payroll, revenue management, purchasing, food & beverage, reservations, and human resources. It's a great place to learn the ropes of hotel management. Our CEO, Jim Donald is great. He sends all his managers daily, voicemail blasts that pep us up and keep us in the loop. The communication between top and middle management is the best I have ever seen.

    Cons

    Even with incentives, the pay is low. To be fair, we were recently told that the pay structure would be revisited. Checklists: Wow. There is not much room for creativity in the workplace. Although the shared mission states that innovation and new ideas are welcome, the culture does not encourage straying far from the corporate-approved specs.

    Advice to ManagementAdvice

    Revisit the bargain laborer strategy. It does not correlate with the company's combination (low-cost + differentiation), business strategy.

    Recommends
    Positive Outlook
  6.  

    An outstanding company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Service Representative  in  El Paso, TX
    Former Employee - Guest Service Representative in El Paso, TX

    I worked at Extended Stay America part-time for more than a year

    Pros

    I really loved my job at Extended Stay Hotels, I left for a while on my account and then returned some months later, I eventually left due to a lack of hours and a large amount of physical work that wasn't suited to me as I was physically sick at the time.

    Cons

    Low pay and benefits for a part time worker.

    Recommends
    Positive Outlook
  7.  

    Excellent experience from 2004 to 2008

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Sales Director  in  Chicago, IL
    Current Employee - Regional Sales Director in Chicago, IL

    I have been working at Extended Stay America full-time for more than 3 years

    Pros

    Great nationwide sales team, great synergy and great leadership at that time.

    Cons

    The company lost one of their great VP of Sales to retirement and then many great sales leaders on the regional level.

    Advice to ManagementAdvice

    Get a VP of Sales that values their Central-Regional Sales Team and recognizes true talent and not brown-nosing.

    Recommends
    Neutral Outlook
  8.  

    Excellent place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Night Laundry & House Keeping  in  Bethlehem, PA
    Former Employee - Night Laundry & House Keeping in Bethlehem, PA

    I worked at Extended Stay America full-time for less than a year

    Pros

    Competitive pay, they care about their employees, management goes out of their way to work with you if you are a hard worker! Co-workers are like a family.

    Cons

    None that come to mind.

    Advice to ManagementAdvice

    Keep up the good work! If I wouldn't have moved I'd still be there!

    Recommends
  9.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Extended Stay America

    Pros

    Job Security since recession-proof company

    Cons

    Many changes at once make it difficult

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Hotel manager is nice.

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Extended Stay America

    Pros

    Free rooms for vacation. Employees can have free room for vacation nationwide. Free rooms for vacation. Employees can have free room for vacation nationwide.

    Cons

    Pay is low. Not much to say. It's a job.

    Advice to ManagementAdvice

    No.

  11.  

    Business Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Extended Stay America full-time

    Pros

    Awesome supervisor, friendly work environment, professional co workers, new headquarters are located in Charlotte, NC - in the heart of Ballantyne!!

    Cons

    The higher ups have no idea about the entry-level professionals. Tons of loopholes within management.

    Recommends
    Positive Outlook
    Approves of CEO

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