Extended Stay America Reviews

Updated March 28, 2015
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2.1
169 Reviews
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Recommend to a friend
Approve of CEO
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Jim Donald
73 Ratings

Pros
  • 7 free nights a year is about the best and only thing about this company that is a pro (in 6 reviews)

  • The pay is decent and the work is not too challenging (in 5 reviews)

Cons
  • Skeleton staff to run your property and very little support from upper management (in 16 reviews)

  • the only issue i had was been the only front desk having to manage everything at once (in 13 reviews)

More Pros and Cons

Employee Reviews

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  1. Could be great, but upper management chooses to be mediocre. Simple fixes could improve revenue & turnover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Clerk in Raleigh, NC
    Current Employee - Front Desk Clerk in Raleigh, NC

    I have been working at Extended Stay America part-time (more than 3 years)

    Pros

    Great co-workers that go out of their way to assist guests & each other.

    Cons

    The perception is that upper management doesn't care. We constantly run out of items and it takes weeks to get new inventory. Let your managers manage the properties & stop micromanaging them. Give them a budget & get out of the way.

    Advice to ManagementAdvice

    It has become a ridiculous ongoing joke by guests & employees. Every day the properties are out of something. Whether it be toilet paper, kleenex, soap, or breakfast items. Invest in your properties, managers and employees and watch how the companies bottom line improves.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful

    Going downhill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Director in Columbus, OH
    Former Employee - Regional Director in Columbus, OH

    I worked at Extended Stay America full-time (more than 5 years)

    Pros

    .used to be a good company when Gary Delap was there

    Cons

    Company started going downhill the day that Jim Donald took over

    Advice to ManagementAdvice

    Get rid of Jim Donald and go back to the culture established by Gary Delap

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful

    Sad place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Extended Stay America (more than 3 years)

    Pros

    Nothing really. It is a job while I look for a better job. They pay every two weeks - that's it.

    Cons

    Horrible management, horrible corp office. Ceo lies to the team. All about cutting staff and supplies to earn $$ for the share holders. Don't work here.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful

    No growth for women

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hotel Manager
    Current Employee - Hotel Manager

    I have been working at Extended Stay America full-time (more than 8 years)

    Pros

    Only a stepping stone for very basic training- Property managers have no time for training-most are looking for new jobs

    Cons

    To many- High turnover, low pay & Woman are discriminated against and many law suits have been or are in process of being filed. Women don't get promoted even after 10 years of great service. The company is ran by "consultants" that report to executes that have no idea what HM's and teams have to deal with. Managers cant even order items needed without approval of 2-3 executives. HIGHLY UNORGANIZED and uncaring. RUN & RUN FAST

    Advice to ManagementAdvice

    Get back to the basics of when the company started and was FAIR, caring & productive. It grew for a reason!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 4 people found this helpful

    My experience working for ESA turned out to be very disappointing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Director
    Former Employee - Regional Director

    I worked at Extended Stay America

    Pros

    Made many friends througout the company.

    Cons

    Associate/Mgmt. turn-over as well as cost cutting for this company is beyond expectation. If you don't believe me just pick up the phone and contact any of the 650 + managers.

    Advice to ManagementAdvice

    Get out in the field and visit the quality and product more often anonymously. Allow ample growth opportunity. Don't be so secretive.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. Fantastic place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative
    Current Employee - Guest Service Representative

    I have been working at Extended Stay America part-time (less than a year)

    Pros

    Meet new people, a lot of freedom, customer service experience

    Cons

    Work alone a lot and low pay

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful

    Poor to no training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Extended Stay America

    Pros

    Nice employees in the field

    Cons

    Very poor training, the training department doesn't understand how the hotels operate outside the corporate office.
    They continue to hire consultants and change polices without understanding the business

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful

    Guest service representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative in Minneapolis, MN
    Current Employee - Guest Service Representative in Minneapolis, MN

    I have been working at Extended Stay America

    Pros

    You network with a lot of people, especially of you're a student wanting to go into th3 corporate world. You see familiar faces since people stay for the a lengthy period of timE.

    Cons

    Horibbe Pay. Lower, medium and upper management sucks! They don't care about their workers at all. It's a horrible job and they pay so little compared to other hotels! Don't work here mostly everyone quits within the first 3 months!

    Advice to ManagementAdvice

    Care about your employees. Pay better. Have a better organizational structure. Treat people with respect.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful

    Worst Company Ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hotel Manager
    Former Employee - Hotel Manager

    I worked at Extended Stay America

    Pros

    Absolutely no pro's for this company...HORRIBLE!

    Cons

    they don't care about employees

    Advice to ManagementAdvice

    stop expecting your employees to be available to you 24/7. we have lives outside of your ridiculous company. you don't pay your people enough to expect that type of loyalty. you don't respect them. learn how to appreciate your staff who give up personal time with family to be overworked and severely under paid by your horrible company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful

    overnight

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Extended Stay America full-time (more than 5 years)

    Pros

    work alone-that is pro because you can either do things correctly if you have the time (the company does not want things done correctly) or do things slap dash when you don't (this is the only way to get anything everything done because the company has no clue what any one job entails)

    Cons

    it is a bad job being run by stupid people at all levels. The new corporate structure has now idea how hotels really work. taking the dishes out of the rooms is the dumbest thing, the rooms have kitchens the dishes should be in the rooms. the second dumb thing they did was the breakfast, the rooms have kitchens the guests should buy food and cook it.

    Advice to ManagementAdvice

    stop trying to be something you are not. run things the way gary delapp ran the company then it was a good company to work for and we had lots of regular guests and they knew what the score was and how everything worked.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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