Extended Stay America Reviews

Updated September 1, 2015
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2.2
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Jim Donald
95 Ratings

Pros
  • 7 free nights a year at any hotel more than 50 miles away from were you work (in 6 reviews)

  • Pay is decent but not stellar, the experience truly hinges on the upper management you get dealt (in 5 reviews)

Cons
  • This company is headed for disaster if they don't get some upper management with common sence in there (in 16 reviews)

  • Luckily when i started as a front desk (guest service rep) i got (in 13 reviews)

More Pros and Cons

232 Employee Reviews

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  1. Maintenance Engineer

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Maintenance Chief Engineer in Miami, FL
    Current Employee - Maintenance Chief Engineer in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Extended Stay America (More than a year)

    Pros

    Great price range in the scheme of things.

    Cons

    Customer base sucks awfully. Maintenance personal are looked at as janitorial staff. They're much more than that.

    Advice to Management

    Listen to your employees especially when they are reliable. All of the management teams around the company need to find this standard and follow it.


  2. Helpful (4)

    Not enough pay for what they want

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Danvers, MA
    Former Employee - Anonymous Employee in Danvers, MA
    Doesn't Recommend

    I worked at Extended Stay America full-time (More than 5 years)

    Pros

    Worked with an amazing team, we were like a family, very hard to leave them.

    Cons

    They have no idea what to pay people, ask way to much for what they pay. Confused management. Do not present things in an employee friendly way. Have no appreciation for staff. As a GSR you have to deal with guests, billing, laundry, cleaning, coffee making, dish delivery, you may have 30 to 50 check ins and be all by yourself!

    Advice to Management

    It's not that they don't have the same policies or procedures as other companies they just do not present them well. Have no regard for employees.


  3. Helpful (3)

    Would almost rather be in prison

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent
    Current Employee - Front Desk Agent
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Extended Stay America part-time (More than a year)

    Pros

    Free coffee and muffins... 7 free nights per year...which actually isn't much.

    Cons

    Low pay for the amount of work... you will be working alone, doing the work of 5 people, and they still require you to clock out for a lunch even if you may not even get to take one. They promote the most incompetent people to management slots.....probably because hiring on anybody who is actually intelligent will put the place out of business very quickly. Its not likely ESA will be around much longer though....so you might as well give the smarter people a chance. Little to no hours. Most managers will pick a favorite, usually the most unreliable person, to put in the full time slot....and the rest are stuck with a pathetic 12-20 hour week - $8.50/hour. Good luck trying to survive on this job alone. "REACH 4 REWARDS" Crap program that they put front desk associates in charge of doing, when it should be the job of the PR/Sales/Marketing division...but again, only the morons get promoted to upper-level slots, so they probably don't know how to put in a REACH lead. I'd be surprised if they can actually read this review.

    Advice to Management

    Take a chill pill, because you are driving all of your employees away. Also, consider revising your plans on revenue....honestly, you may not like to give healthcare, but it would be MUCH more efficient and less costly to hire 2-3 RELIABLE full-time employees at each property, rather than 5-6 unreliable part-timers who call in all the time and walk off the job after two months. Also, get rid of Ernest Leal. He is a sexist pig, and quite frankly not very intelligent. He is a problem for GM's.....and when the GM is pissed off and stressed out, the rest of the property suffers.


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  5. Helpful (2)

    A different kind of hotel...

    • Career Opportunities
    Current Employee - Lead Guest Service Representative in Greenville, SC
    Current Employee - Lead Guest Service Representative in Greenville, SC
    Recommends
    Positive Outlook

    I have been working at Extended Stay America full-time (More than 3 years)

    Pros

    Been with with job for just over 3 years, and I started out as part time, just over a year later, I was promoted to full time. The full time benefits are great, vacation pay, sick pay, and 4 personal days a year. The health insurance benefits is well worth, finally being able to go to the go the doctor and have my bills taken care of. The hotel staff is small, so you instantly feel like you're part of the family. The management we have now is beyond helpful, and they definitely know what they're doing. It's not a big hotel, so that takes some stress away. Since this is an extended stay type hotel, a lot of the guests here are long term and most of them are very friendly, and you can easily build a rapport with the guests. The hotel is open 365 days, 24 hours a day, 7 days a week, so getting hours is not an issue. It is also easy to move up in the company, and possibly even expand your career to other properties. This job is also a great place to work on customer service skills.

    Cons

    Hotel is 20 years old, but it is getting remodeled in 2016. No elevator, but it's only 3 stories, and you get an excellent work out.


  6. Guest Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Texas in Fort Worth, TX
    Current Employee - Texas in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great atmosphere to work in. Meet many new people from all over the world. Learn different things. I love my job and love helping others.

    Cons

    Always promising but never going through with it. Never regonizing the team players until it is too late.

    Advice to Management

    Always remember team players are few and far between so keep them if you got them.


  7. Helpful (3)

    Terrible Hotel

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Representative in West Mifflin, PA
    Former Employee - Guest Service Representative in West Mifflin, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Not many pros to this company

    Cons

    This was a terrible place to work and to stay (or at least that is how many of guest made it apparent to me at the front desk where I worked of how unsatisfied they were.) Very overworked and understaffed. The management expected you to do every job that you did not sign up for and work 40 hours when you only agreed to part time.

    Advice to Management

    Get better, older and more experienced management.


  8. Helpful (1)

    Guest Service Representative

    • Career Opportunities
    Former Employee - Guest Service Representative in Monticello, GA
    Former Employee - Guest Service Representative in Monticello, GA
    Recommends

    I worked at Extended Stay America (Less than a year)

    Pros

    The experience and discounted rooms and stay

    Cons

    Long work shifts, overnight hours


  9. Helpful (1)

    part time guest representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Farmers Branch, TX
    Current Employee - Anonymous Employee in Farmers Branch, TX
    Recommends
    Positive Outlook

    I have been working at Extended Stay America part-time (Less than a year)

    Pros

    get to interact with alot of different people from all over the world

    Cons

    work full time hours but still considered part time staus with no benefits


  10. Helpful (1)

    Guest Services Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Representative in Darien, IL
    Current Employee - Guest Service Representative in Darien, IL
    Doesn't Recommend
    Neutral Outlook

    I have been working at Extended Stay America part-time (More than a year)

    Pros

    Plenty of hours to work, easy going environment

    Cons

    Pay is not great and sometimes you do more than is required or in your employment description

    Advice to Management

    Equality among ALL employees


  11. Helpful (2)

    Company has gotten better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Employees are nice to work with

    Cons

    Long hours not enough pay

    Advice to Management

    Take care of your employees



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