Extended Stay America

www.extendedstayamerica.com
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Extended Stay America Reviews

Updated April 22, 2015
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2.0
175 Reviews
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Recommend to a friend
Approve of CEO
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Jim Donald
74 Ratings

Pros
  • 7 free nights a year is about the best and only thing about this company that is a pro (in 6 reviews)

  • The pay is decent and the work is not too challenging (in 5 reviews)

Cons
  • Skeleton staff to run your property and very little support from upper management (in 16 reviews)

  • the only issue i had was been the only front desk having to manage everything at once (in 13 reviews)

More Pros and Cons

Employee Reviews

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  1. front desk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Extended Stay America

    Pros

    great pay customers were great co workers we great

    Cons

    little to no supervision work hours

  2. Helpful (1)

    General Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at Extended Stay America full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Medical benefits were great. Loved the long term guests.

    Cons

    As many others have stated: no work/life balance, unrealistic expectations, workload was heavy. I could do one or two of the requirements really well and then I was failing at the rest, or I could have done a mediocre job with everything. Either way, I was never successful. It wasn't for lack of effort!
    For the General Manager to be the acting manager for each department they need a really strong, knowledgeable team. The sales goals were not effective use of time and the labor model was insane. They take desperate people who want a foot in the door at the opportunity to be a GM or AGM and they drive those individuals into the ground. The 10% that make it they refer to as "over-achievers" and those individuals have traded in their quality of life to be married to a job.

    Advice to Management

    Offer real training. Give your new managers a chance at success.

  3. Helpful (1)

    In Need of real leadership & essentials

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Associate in Atlanta, GA
    Current Employee - Front Desk Associate in Atlanta, GA

    I have been working at Extended Stay America part-time (Less than a year)

    Negative Outlook
    No opinion of CEO
    Negative Outlook
    No opinion of CEO

    Pros

    Set shifts if they work for your schedule-7-3, 3-11, 11-7.

    Cons

    Low quality linens, understaffing, constant budgeting issues, lack of business essentials

    Advice to Management

    If you want higher quality companies in the establishment, step up your game. When your own corporate people won't stay at your hotels it sends a message that your hotel isn't good enough for you so why would it be good enough to them? Not enough money is put into the cost of doing business and that is reflecting in your hotels. More accurate advertising on renovated properties would also make a big difference to guests.

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  5. Helpful (1)

    Poor marketing and lack of backup for management and staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Extended Stay America

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Few if any at all

    Cons

    Lots of excuses for why things can't be fixed and no backup when guests complain

  6. Work environment is okay. I don't feel safe working at night by myself.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Representative in Fayetteville, NC
    Former Employee - Front Desk Representative in Fayetteville, NC

    I worked at Extended Stay America part-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The location that I worked at was great because of my manager.

    Cons

    Company is constantly changing policy which makes it very difficult to keep up. Also, security should be hired for night shift in some areas.

    Advice to Management

    None, my manager is great.

  7. Helpful (2)

    Could be great, but upper management chooses to be mediocre. Simple fixes could improve revenue & turnover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Clerk in Raleigh, NC
    Current Employee - Front Desk Clerk in Raleigh, NC

    I have been working at Extended Stay America part-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great co-workers that go out of their way to assist guests & each other.

    Cons

    The perception is that upper management doesn't care. We constantly run out of items and it takes weeks to get new inventory. Let your managers manage the properties & stop micromanaging them. Give them a budget & get out of the way.

    Advice to Management

    It has become a ridiculous ongoing joke by guests & employees. Every day the properties are out of something. Whether it be toilet paper, kleenex, soap, or breakfast items. Invest in your properties, managers and employees and watch how the companies bottom line improves.

  8. Helpful (3)

    Going downhill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Director in Columbus, OH
    Former Employee - Regional Director in Columbus, OH

    I worked at Extended Stay America full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    .used to be a good company when Gary Delap was there

    Cons

    Company started going downhill the day that Jim Donald took over

    Advice to Management

    Get rid of Jim Donald and go back to the culture established by Gary Delap

  9. Helpful (3)

    Sad place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Extended Stay America (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nothing really. It is a job while I look for a better job. They pay every two weeks - that's it.

    Cons

    Horrible management, horrible corp office. Ceo lies to the team. All about cutting staff and supplies to earn $$ for the share holders. Don't work here.

  10. Helpful (2)

    No growth for women

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hotel Manager
    Current Employee - Hotel Manager

    I have been working at Extended Stay America full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Only a stepping stone for very basic training- Property managers have no time for training-most are looking for new jobs

    Cons

    To many- High turnover, low pay & Woman are discriminated against and many law suits have been or are in process of being filed. Women don't get promoted even after 10 years of great service. The company is ran by "consultants" that report to executes that have no idea what HM's and teams have to deal with. Managers cant even order items needed without approval of 2-3 executives. HIGHLY UNORGANIZED and uncaring. RUN & RUN FAST

    Advice to Management

    Get back to the basics of when the company started and was FAIR, caring & productive. It grew for a reason!

  11. Great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Beaverton, OR
    Former Employee - General Manager in Beaverton, OR

    I worked at Extended Stay America

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Work - Life balance was good. Great benefits. Great bounce program. Was a great company to work for.

    Cons

    Really didn't have any cons for the 7 months I worked for them. I was a general manager and all the people I worked with were the greatest.

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