Extended Stay America Reviews

Updated July 31, 2015
224 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
2.2
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Jim Donald
90 Ratings

Pros
  • 7 free nights a year at any hotel more than 50 miles away from were you work (in 6 reviews)

  • Pay is decent but not stellar, the experience truly hinges on the upper management you get dealt (in 5 reviews)

Cons
  • This company is headed for disaster if they don't get some upper management with common sence in there (in 16 reviews)

  • Luckily when i started as a front desk (guest service rep) i got (in 13 reviews)

More Pros and Cons

224 Employee Reviews

Sort: Popular Rating Date
  1. Company has gotten better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Extended Stay America

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Employees are nice to work with

    Cons

    Long hours not enough pay

    Advice to Management

    Take care of your employees


  2. Housekeeper

    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV

    I have been working at Extended Stay America (Less than a year)

    Pros

    I can't right now, no comment

    Cons

    They give more days and hours to someone else


  3. GM

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Boston, MA
    Former Employee - General Manager in Boston, MA

    I worked at Extended Stay America full-time (Less than a year)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    National Company- 7 nights free ( THATS if you can use them) Great learning experience as you are expected to do everything.

    Cons

    They only care about bottom line, don't care about guests. Charge the same as the four stars when only given the opportunity to be a two star with the products they have and lack of staff they have. Management expected to work A TON of hours and little pay!!!! NEED TO RAISE THE GM SALARY. GM's in other chains work in offices but in ESA- they are having to clean rooms, do laundry, dishes etc. So doing ALOT MORE.

    Advice to Management

    NEED TO RAISE SALARIES- including all staff members. Add more labor hours so GSR's aren't by themselves and expected to oversee everything. The people in corporate are changing things based on what they think from a cubicle, and not out in the field. When they test things, you need to go to the BUSIEST sites to see if it works, not the ones that arean't busy and have plenty of time on their hands. ADD MORE MANAGEMENT- MORE DM's and Sales Managers to oversee sales!!!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Has its ups and downs...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Representative in Bridgeton, MO
    Former Employee - Guest Service Representative in Bridgeton, MO

    I worked at Extended Stay America

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Decent pay, raise every year, now offer benefits to part time employees and 401K

    Cons

    Stressful at times. Was there since 2010, when it was "Homestead" and experienced constant changes. Front desk staff has a huge role and often carries the burden of the entire staff. Went through managers like hotcakes.

    Advice to Management

    Be more involved (some locations don't have that problem), Include all employees in morning discussions to keep everyone on the same page. Give team lead some of front desk responsibilities since they get paid more, OFFER PAID MATERNITY LEAVES!


  6. Helpful (1)

    night att

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Night Attendant in San Diego, CA
    Former Employee - Night Attendant in San Diego, CA

    I worked at Extended Stay America part-time (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    was learning how to work in front desk, loved my coworkers.

    Cons

    some times the guest were very ruide, and mean.

    Advice to Management

    I wish I would of made it to that point, but I had to stop working.


  7. Helpful (1)

    Stay for the people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Austin, TX
    Current Employee - General Manager in Austin, TX

    I have been working at Extended Stay America

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Across the years, there have been many frustrations with the job and the industry. With ESA, I stay because of the people. My co-workers are awesome, regardless of location.

    Cons

    Too many initiatives. Need to simplify expectations.

    Advice to Management

    Simplify and specialize.


  8. Helpful (1)

    Great company to get all around hospitality experience from

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Director of Operations
    Former Employee - Regional Director of Operations

    I worked at Extended Stay America (More than 3 years)

    Pros

    Advancement is possible with hard work and dedication. If you enjoy a challenge and serving others then this is a great company for you.

    Cons

    Make sure you understand what the hours and expectations are.


  9. Unsafe Place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant General Manager in Moorhead, MN
    Former Employee - Assistant General Manager in Moorhead, MN

    I worked at Extended Stay America full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good pay, benefits were decent

    Cons

    Unsafe, Cops were called at least 3x per week - Some properties had over 2 calls on average PER DAY - OVER 600+ calls per year

    Advice to Management

    Clean up the hotels! Get rid of the "riff-raff"


  10. Helpful (1)

    Horrible business model

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kent, WA
    Former Employee - Anonymous Employee in Kent, WA

    I worked at Extended Stay America

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Schedule was flexible most of the time.

    Cons

    The company sets the front desk position up for extreme failure and doesn't support efforts to improve conditions.

    Advice to Management

    Rework business model to show real concern for guest experience and employee safety.


  11. Helpful (2)

    Front Desk Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Manager in Englewood, CO
    Former Employee - Front Desk Manager in Englewood, CO

    I worked at Extended Stay America

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Meeting people from all over the world was very interesting.

    Cons

    The management cares very little about its employees and even forces them to take unpaid "breaks" even though they are still working. At times, these associates are the only ones on property and it's impossible to NOT work. Associates were written up for policy violations, even though the first priority is to assist guests. Upper management is only concerned with the bottom line and uses a hostile work environment and threats to obtain results from employees. Very high turn over rate and dissatisfaction from property level associates.

    Advice to Management

    Learn that to maximize profits, a company should focus on having employees who are satisfied with their jobs and feel they are valued. The same is true for your guests - they also need to feel valued, since they are the ones who are paying the rates.



Showing 224 of 225 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.