Extended Stay America

  www.extendedstayamerica.com
  www.extendedstayamerica.com

Extended Stay America Reviews in San Jose, CA

Updated November 14, 2014
Updated November 14, 2014
137 Reviews
2.1
137 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Jim Donald
55 Ratings

Review Highlights

Pros
  • 7 free nights a year is about the best and only thing about this company that is a pro (in 6 reviews)

  • The pay is decent and the work is not too challenging (in 5 reviews)


Cons
  • Skeleton staff to run your property and very little support from upper management (in 16 reviews)

  • the only issue i had was been the only front desk having to manage everything at once (in 13 reviews)

More Highlights

2 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Life balance. "Zero"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hotel General Manager in San Jose, CA
    Current Employee - Hotel General Manager in San Jose, CA

    I have been working at Extended Stay America full-time (more than 3 years)

    Pros

    Grow faster than typical company

    Cons

    Just responsibilities grow not the pay.
    No life balance, amount of hours you have to put in to run the hotel is ridiculous.
    Everything is you, "one man operation"

    Advice to ManagementAdvice

    Treat employees fair, stop giving false promises and false hope.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Could Be Better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative in San Jose, CA
    Current Employee - Guest Service Representative in San Jose, CA

    I have been working at Extended Stay America part-time (less than an year)

    Pros

    There isn't a single day that is the same. There are many days to where I just look forward to going to work. I absolutely love my job. The general manager at my particular location is absolutely wonderful, always makes sure his employees are taken care of.

    Cons

    Always running out of things that are offered to the guests; pans, pots, towels, etc.

    Advice to ManagementAdvice

    Management is friendly to employees to their faces and then talks about their shortcoming to other employees. Management does not mention any issues to the employees but simply puts it in their evaluation. How can the workers fix what they don't even know they're messing up on? There needs to be better communication between GMs and AMs and GSRs

    Recommends
    Negative Outlook
    Approves of CEO

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