Exterro

  www.exterro.com
  www.exterro.com

Exterro Reviews

Updated November 13, 2014
Updated November 13, 2014
20 Reviews
2.8
20 Reviews
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Approve of CEO
Exterro President & CEO Bobby Balachandran
Bobby Balachandran
12 Ratings

Employee Reviews

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  1.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Exterro full-time

    Pros

    Lots of team work, fun environment, willing to support the needs of their clients

    Cons

    Road to the future and too many turns

    Advice to ManagementAdvice

    Focus and do a few things better than anyone else don't try to do everything at a low level

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 6 people found this helpful  

    PLEASE DONT WORK HERE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst - Professional Services in Portland, OR
    Current Employee - Business Analyst - Professional Services in Portland, OR

    I have been working at Exterro full-time (less than an year)

    Pros

    Not that I found any except for a good coffee machine.

    Cons

    The list is endless
    1. This company has lot of dirty politics at every level causing a lot of people to get fired.
    2. Lot of infighting.
    3. This is a family run business, managers do not have budget.
    4. Except for handful of employees who are grapevines of owner, most of them have constant fear of job loss.
    5. Provide you a crap training of two days, if you ask the trainer any questions he himself will not know a lot of things. But still based on this training they would want you to excel and deliver from the 1st week itself.
    6. The technical product manager working for 7years does not know anything about the product, but will expect that you should understand the entire product within 2 weeks.
    7. The managers at this company do not have an IT background, there are people who have worked as a car dealer, lawyer making life difficult for tech people as they don't understand any technical stuff.
    8. They fire a lot of people.
    9. Performance expectation is 200%.
    10. They will hire people and monitor their performance, but the manger will not set any goals or expectations.
    11. Sure shot way to get fired is question your manager on any wrong decision taken by him that is impacting your job.
    12. No growth or possibility of role change as it has a completely flat structure.
    13. Lot of favoritism.
    14. No opportunity to learn new things except for their crap product which has lot of bugs.
    15. They lack processes, infrastructure, they don't even have place to accommodate new hire.
    16. Managers always get the work done with constant threat of firing. Every week or so you will get a warning.
    17. Be ready to work 24/7 as there are client calls from different time zones and also development team is in India.
    18. If you negotiate with HR with the salary you will always be getting the lowest bracket end.
    19. Management can take decisions overnight.
    20. The e-discovery industry is very small, so not a lot of scope to grow once you leave this company.
    21. The product is crap and has lot of bugs, they cheat their clients.
    22. Development done is in java and use no framework.

    Please do not join this company as it has no growth and end of day there will only be depression, frustration and dissatisfaction.

    Advice to ManagementAdvice

    1. Show some respect to employees that have fair amount of technical knowledge.
    2. Do not insult subordinates in public.
    3. Stop threatening your employees every now and then to get work done.
    4. Stop playing with people career.
    5. Hire employees that match your needs and set the expectations right.

    Doesn't Recommend
    Disapproves of CEO
  3.  

    Great Products, wonderful colleagues, very good company overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR

    I worked at Exterro (more than an year)

    Pros

    The market is growing and with Exterro's technology there is great potential. The company is very solid and has smart business growth. There are really talented people that work here. Work-life balance is good, summer hours and flexible working schedule. You are responsible for your own work so you can manage your own time. The office space is updated and very nice. Good benefits.

    Cons

    There are department and inter-department silos and the team work between groups could be better. Processes, forecasting, and planning needs some improvement.

    Advice to ManagementAdvice

    Utilizing the skills and talents of your employees. Also conferring with knowledgeable experts on the business and making the changes based on their recommendations. 401K Matching would be nice.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 4 people found this helpful  

    Its a mom-pop shop. Not a company to grow career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Portland, OR
    Former Employee - Manager in Portland, OR

    I worked at Exterro full-time (more than an year)

    Pros

    If you only want to do a job and not worry about career this is the place to be. People who have been here for a long time either hold a lot of shares or are too settled with no empathy towards the company itself

    Cons

    Quite a few. The owners run a tightly controlled ship. There is no autonomy for anything. If you are a junior employee you don't care but if you have prior or little industry experience this is not the place for you.
    Favoritism politics, infighting is rampant
    As a business, growth is flat so no real incentive there.

    Advice to ManagementAdvice

    Let it go. Trust your employees. Sometimes they bring more to the table than you think. Also grow the business. You cannot run a corporate as a mom-pop shop at the corner of the street

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 4 people found this helpful  

    Wasted Potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Exterro full-time

    Pros

    The eDiscovery industry is exploding with opportunity and Exterro has the right products to remedy the imminent pain in the market place. The engineers at Exterro tend to be bright, creative, and agile. The clients are high-caliber, respectable industry leaders.

    Cons

    The executive management team lacks humility, experience, and transparency. There is a strong culture of intimidation and deceit. Employees are often expected to work extreme hours, upwards of 14 hours per day, without proper compensation. Rather than motivating employees, management tends to threaten jobs and insult workers, often in public settings as to make an example in front of the larger group.
    There is no opportunity for growth at Exterro, as turnover rates are high and employees are assessed on loyalty (submission) to leadership rather than performance and merit.
    Women are treated as inferior to men, as is evident by the continuous departure of female employees over the past few years.
    Compensation fares below industry averages across most departments.

    Advice to ManagementAdvice

    It is not too late to turn the ship around. It is not enough to hire consultants to advise you on growth strategy; you have to actually follow through with the advice you receive, even if it means trimming the fat from the very top.
    Treat people with respect and watch them flourish and in turn, help your business expand! The two most vital organs in any organization are sales and marketing, both of which continue to perform at lackluster levels within Exterro.
    Pay attention to quality in the product itself, as well as the people who represent you in the marketplace.
    strengthen your client services team with leadership who cares more about satisfied clients rather than promotions.
    If you assemble, and nurture, a winning team and add emphasis to the quality of deliverables, you will own the market place and foster a positive workplace. Then you won't have to resort to writing your own positive reviews because your employees will do it for you.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    An AMAZING company to be a part of!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Portland, OR
    Current Employee - Manager in Portland, OR

    I have been working at Exterro full-time (more than 3 years)

    Pros

    - The vision
     - The people
     - The activities
     - The clients
     - The fun
     - We are family
     - We strive for excellence
     - We are on fire to achieve something better each day
     - We are a team
     - We operate cross-functionally
     - We embrace learning opportunities
     - We are empower
     - The opportunity to contribute
     - A place that fosters all levels of contribution
     - A place to learn and grow a career
     - A place to apply your potential and experience
     - Exterro is focused on a vision greater than themselves in the service of our customers.
     - Exterro is innovative and adaptive
     - Exterro is invested

    Cons

    I cannot report any cons worthy of note. The reality is companies are made by everyone involved and this company is made up of fantastically talented and able people making a dream a reality on a daily basis for the market we serve. I am honored to be a part of it.

    Advice to ManagementAdvice

    Keep up the great work - I love it here! I am excited for what you're doing and where we're headed. I am proud to work hard for you and am thankful for the opportunity to experience the lifelong and evolving journey of excellence.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 9 people found this helpful  

    Don't Work Here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - N/A in Portland, OR
    Former Employee - N/A in Portland, OR

    I worked at Exterro full-time (less than an year)

    Pros

    The kitchen/breakroom was nice. There's plenty of parking. It's an easy drive to the office from I-5 and 217. Most of the staff are from India which creates a very pleasant multicultural work environment.

    Cons

    Everyone is protective of their job space and in constant fear of losing their job. No one is allowed to know anything that's going on. They pay their employees very little and control them using intimidation. The turnover is, not suprisingly, very high. Most of the engineering staff is in India. This creates a 24/7 mindset about the workday. They expect everyone to work excessive amounts of overtime.

    Advice to ManagementAdvice

    Stop posting fake "reviews" on this site.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Exterro is a good employer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR

    I have been working at Exterro full-time (more than an year)

    Pros

    These are the pros that I have found while working at Exterro. The employee relations are good. The approachability of management and ability to have open conversations with the executive team is great. That there is fair treatment for all employees and candidates is a pro for me. They care about diversity and champion that. I enjoy that there are prospects for advancement within the company. Whether you want to change departments or just grow in your own field, Exterro is very open to that. It is a growing business, they are constantly trying to support their employees and create a fun workplace that fosters creativity and work-life balance.

    Cons

    Exterro is a place where individual that want to succeed, do. It is not the place for you if you don’t like working or building something together. The people here work very close with each other and enjoy collaboration.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 6 people found this helpful  

    Not like it was portrayed through the hiring process.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR

    I have been working at Exterro

    Pros

    High-growth market. Great place to learn about eDiscovery industry. High profile customers. Relatively good, relevant products. Some great employees, particularly in engineering, implementation and support.

    Cons

    Some unprofessional, immature sales people tolerated because they have been with the co. from the beginning. High turnover otherwise.
    Co. is owned and managed by several engineers (who are related).

    Advice to ManagementAdvice

    Hand over managment to business experts, not engineers.
    Share the success of the company with the employees.
    Don't tolerate unprofessional behavior in anyone.

    Doesn't Recommend
  11. 10 people found this helpful  

    Senior executives will drive this company into the ground.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR

    I worked at Exterro

    Pros

    Other than the senior executives, and 1 or 2 questionably educated sales people, Exterro's employees are smart, talented people who make the day fun. The industry is fantastic and Exterro has some amazing clients.

    Cons

    The founding executives have absolutely no idea what they are doing. They place absolutely no emphasis on work quality so the products have way too many problems. They don't listen to their clients who tell them the same thing and as an employee, if you point this out and try to make a change, the execs tell you that you're "not on the bus" and should leave. No criticism is allowed even if meant to be constructive.

    I agree with the other reviewer about HR. In addition, everyone is expected to work 12-16 hour days, and be on call outside of that. And if you do something well, you are rarely praised, appreciated or rewarded for it.

    Advice to ManagementAdvice

    Step aside. Hire some outside management consultants and FOR ONCE listen to what they tell you to do. You are ruining what could be a great company and your own reputations in this very small industry.

    Doesn't Recommend

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