Extra Space

  www.extraspace.com
  www.extraspace.com

Extra Space Reviews

Updated November 20, 2014
Updated November 20, 2014
89 Reviews
3.0
89 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Spencer F. Kirk
70 Ratings

Review Highlights

Pros
  • Great training programs, ongoing training and development of skills (in 4 reviews)

  • Besides the customer service the client recieve, I dont see no Pros working for this company (in 3 reviews)


Cons
  • Upper management can be a little too critical about one-time mess-ups (in 4 reviews)

  • Low pay for the amount they are making (a lot) (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Hidden Gem - Great Place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Extra Space full-time (less than an year)

    Pros

    I love coming to work everyday and being able to perform at my best! Extra Space provides great challenges that pushes you in your career. You have the ability to drive change and see the results to your work.
    Great co-workers!

    Cons

    So far it has been great. Good work=life balance and commitment to excellence.

    Advice to ManagementAdvice

    Spend some time sharing the Extra Space message.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Constant growth and innovation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT

    I have been working at Extra Space full-time (more than 8 years)

    Pros

    I can constantly count on being challenged to be the best I can be. A great national company with a strong culture for being the best you can be. Also, the work/life balance is incredible. You work hard, but are given a good deal of flexibility to manage your own schedule.

    Cons

    Buckle up - things are always changing in the pursuit to be the best. Fast paced rate of change and innovation.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Work Hard, Play Hard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA

    I have been working at Extra Space full-time (more than 10 years)

    Pros

    Extra Space is a growth oriented company that continues to stay focused on their people being the number one asset. They offer continued training and advancement opportunities for individuals who have the skill, passion and drive to do so. It is a fun and rewarding work environment!

    Cons

    The compensation and benefits are fair, but the the company's culture, values, and work-life balance they support makes up the difference.

    Advice to ManagementAdvice

    Maintain the open communication to and from all levels throughout the organization. As for innovation, continue to do so, but there should be more focus to fix bugs before moving on to the next project.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Keep it Moving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Birmingham, AL
    Current Employee - Store Manager in Birmingham, AL

    I have been working at Extra Space full-time (more than 8 years)

    Pros

    The customers are great!!!! They really make my day. Also, having the ability to give the customer the best storage experience.

    Cons

    No room for advancement in some of the districts. Being asked to perform manual labor. Mop, wax, strip floors, landscaping, and other tasks that are not in the job description. Mandatory Saturdays. I could write a five page book about the mismanagement in this company. Very expensive benefits. Expecially on the salary that is offered.

    Advice to ManagementAdvice

    Show your loyal employees that have been with the company some respect. If you want ti keep educated people around pay them and treat them with some respect. Also, respect the work and decisions made by the Senior District Managers. They haven't been around 15 years plus because they are failing. The newer DM'S have to have respect for the work that was put in before they came along.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6.  

    Great place to work, difficult place for a long term career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Salt Lake City, UT
    Current Employee - Business Analyst in Salt Lake City, UT

    I have been working at Extra Space full-time (more than 3 years)

    Pros

    Great benefits and decent salaries. Many intelligent coworkers and great systems in place.

    Cons

    Very difficult to advance within the company as they seem to prefer to hire from outside the company rather than promote from within.

    Advice to ManagementAdvice

    Do more. To help employees feel that they have a career path.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Overall good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Washington, DC
    Current Employee - Store Manager in Washington, DC

    I have been working at Extra Space full-time (more than 3 years)

    Pros

    My favorite thing about the company is it os very employee centered. At the store level we do bonus and recieve good benefits. Also we close at 6 and are closed on Sundays.

    Cons

    The customers can be crazy and there is no over time available.

    Advice to ManagementAdvice

    You should provide more staff for each store.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Not great. Many better companies in the Salt Lake Valley to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT

    I have been working at Extra Space full-time (more than 3 years)

    Pros

    Company is growing fast and returning a lot for shareholders. Safe industry means good job security. If you are educated and can prove yourself, you will climb quickly.

    Cons

    Pay and benefits are below average and keep getting worse. Recent changes have led to some feeling like they can't trust upper-management. Message is clear that shareholders are more important than employees or customers. Going against the grain is frowned upon. Office culture is very secretive, catty and passive aggressive.

    Advice to ManagementAdvice

    Understand that in the Salt Lake area, you are competing with GREAT companies like Goldman Sachs, Adobe, PWC, etc... If you want effective recruiting, you need to make serious changes that make your employees feel like they are represented and treated and compensated above average, not below.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9.  

    Great opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Extra Space full-time (more than an year)

    Pros

    Retail without the hours, good benefits, opportunity to grow if your willing to work hard, closed on Sundays at most locations, bonus opportunities, upper management cares what you think

    Cons

    Some customer can be tough to deal with. Cleaning of unit no matter the weather.

    Advice to ManagementAdvice

    Continue to ask for feedback. Test new systems before rollout. Don't try to be like the competitors. Value the people who bring in the the money everyday.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Horrible company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Rosamond, CA
    Former Employee - Store Manager in Rosamond, CA

    I worked at Extra Space full-time (more than an year)

    Pros

    Work with little supervision, bonus checks if your lucky

    Cons

    Unprofessional environment, DM plays favorites, you lie to your customers, benifits are bad, pay is no where near what it should for amount of manual labor cleaning and lifting, no help when needed ,they reward the lazy and the people who lie before they help hard workers. Don't waste your time here.

    Advice to ManagementAdvice

    Get new DM's, try following what you preach about morals and respect for the workers, stop worrying about just the shareholders and think about your customers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Company offers advancement only to those that are young with less than 2 years of experience in the comany

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT

    I have been working at Extra Space full-time (more than 5 years)

    Pros

    Relaxed Dress Code; snacks and drinks supplied; coworkers are friendly; decent benefits and retirement packages offered

    Cons

    The company is not good at communicating changes. There is a definite culture of weeding out employees over the age of 45. There is very little chance of advancement, and you "Cap" out at your position salary within 4 years, raises are 1% per year after that. Schedule flexibility used to be a strong reason to stay, this is no longer true. Salaried employees are treated no differently than hourly employees. There is a culture of harassment and contempt. Management treats employees in a distrustful manner.

    Advice to ManagementAdvice

    The salaries are not competitive with the market. Individuals being promoted are not qualified for the positions and qualified persons are being passed over because of age. This company is so concerned with the financial bottom line, you have forgotten how to treat employees.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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