Eye Care Centers of America
2.7 of 5 28 reviews
www.ecca.com San Antonio, TX 5000+ Employees

Eye Care Centers of America Reviews

Updated Apr 6, 2014

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2.7 28 reviews

                             

60% Approve of the CEO

Eye Care Centers of America CEO and Director David L. Holmberg

David L. Holmberg

(10 ratings)

36% of employees recommend this company to a friend
28 Employee Reviews
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    2 people found this helpful  

    The cons outweight the pros, Adios Amigos.

    Third Key (Current Employee)

    ProsIf you love to learn, this is a great place to work. The schedule is very flexible and the coworkers are awesome. It is a high sales environment so the sales training is very useful because you can apply it to many situations. You will become a more persuasive person after working retail at ECCA. You also will have the opportunity to work under a liscenced Optician, and received the credit hours to become one your self. This could be a rewarding career, (outside of ECCA.)

    ConsThere are too many vacation black out dates: First three months of the year, Back to school and then the end of the year.

    In my territory there was tremendous pressure to hit sales goals, which were unreasonable.

    Working full time hours does not mean you are "Fulltime". "Fulltime" employees enjoyed nice medical benefits , while if you work 40 hours a week but are classified as "Part-time" you get rinky dink medical benefit which iare not worth the cost, and no personal days.

    Dial up Internet, Dot matrix printers and no web browsers. The company expects us to verify vision plans. We do this by the phone. Most vision plans would rather us do this by internet but we do not have that technology available to us in the store. Sometimes we waste a lot of time on the phone and it adds undue pressure. The Dot Matrix printer gets off line frequently, its garunteed to happen during a rush and adds undue pressure.

    Promotions are linked to performance. The only performace metric used is something called the Take 5. It seems like a good idea until you realize that the standards are too high because the average person is not at "Standard" On top of that they often raise the standard and give you a promotion that limits your chances of reaching the standard. So you end up working like a mule chasing a dangling carrot.

    Advice to Senior ManagementGet laser printers,high speed internet and web browsing. This will increase efficiency and customer experience.

    You need 360 feedback right away. People closest to the customers are your most valuable. You need that feedback!

    The current SERVE should be called SELL. Currently all the focus is on selling and for some reason the logic is that a good sale is what matters most. What happened to Customer Experience? Maybe more training and focus should be on the total customer/patient experience. We need to focus on speed, product knowledge, meeting promise times. PRODUCT QUALITY, proper dispensing , proper troubleshooting of visual problems. SIMPLE PROMOTIONS THAT LEAVE THE CUSTOMER FEELING LIKE WE ARE HONEST.

    Marketing Mesage. The marketing message does not align with our goals. If you want the average transaction to be $250 dollars why put a big $99 Next to Visionworks name? To increase traffic right? But, if you average $250, you do not need the traffic that the $99 brings in because those are not the customers that you want to target. There are other ways to increase traffic. I recommend lowering the retail price to bellow competitors and advertising the Lowest Retail Price Walk ut The Door message. Advertise the best VALUE - QUALITY AND PRICE. Advertise the "BEST EXPERIENCE/Selection and Service. Include the warranty, make it 6 months. Promotions should just be coupons "Additional $25 off or $55 off two pair"

    To grow customers ECCA must Exhube professionalism, integrity and Value!

    Treat your employees fairly! The average employee should get a annual raise and it should be atleast cost of living. I've almost worked two years without a raise and it is demoralizing.

    No, I would not recommend this company to a friend

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    Great work experience

    Anonymous Employee (Current Employee)

    ProsJob is very fullfilling and rewarding.

    ConsThere is too much travel

    Advice to Senior ManagementLess travel

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Love It or Hate It ... No Middle Ground

    Eyewear Specialist (Former Employee)

    ProsYou make GREAT money ... as long as you work at a busy or mall location
    Extra hours
    Great lab techs
    Specialized training
    Friendly Atmosphere
    Fun customers

    ConsManagement. Third key managers and retail supervisors still receive commissions, and often - and most - times decide that making that extra money is more important than being a manager. Lack of organization. There have been quite a few times when a person has come to pick up their eyewear and it's nowhere to be found, which sends you either on a wild goose chase, to your manager to be fed a suitable lie to repeat to the customer, or to sit across from an angry customer who has been waiting for their glasses for weeks - and will not receive them on that day either. Work/Life Balance. Scheduling really does depend on your manager, but in my experience, it's terrible. You're always asked to stay late in order to wait for another associate who hasn't arrived on time, or to cover someone's hours, or you'll get to work and find that your entire schedule is 100% different than when you first looked. And don't be alarmed if you receive 4 hours one day and 11 hours the next. While the job is marketed as a customer service position, it's really just a sales position. Customer service is secondary; your primary goal is to sell every possible upgrade whether a customer needs it or not, period. Coworkers. Since it's such a competitive base+commissions position, you come to find that the "Team" really isn't much of a team at all. Coworkers often steal your sales if you so happen to leave the vicinity of a customer for long enough for them to do so, pass off their responsibilities so that they can go sell and leave you to deal with them - and this does include third key managers and supervisors.

    But please don't be confused; this is NOT the worst job ever. Time goes by really quickly, and customers are fun. However, depending on your tolerance level for miscellaneous BS, incompetence, laziness, and being overworked while coworkers are underworked, it may be unbearable for you specifically.

    Advice to Senior ManagementAssociates should receive commissions, all management personnel should be on salary. Separate sales and customer service positions. Eliminate lies between employees and customers; take responsibility and accountability for screw-ups.

    No, I would not recommend this company to a friend

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    It's not a career!

    Anonymous Employee (Former Employee)

    ProsIt's a job, if you need one. Good learning experience.

    ConsIt is not a career. High pressure sales. Home office management is not in touch with the people in the trenches, constantly changing.

    Advice to Senior ManagementTo be treated and compensated as a professional, rather than a sales clerk would be a valuable change. To feel that you can make a difference in a patient's life, not in and out as quick as you can.

    No, I would not recommend this company to a friend

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    Employees are extremely underpaid.

    Eyewear Specialist (Current Employee)

    ProsGood medical benefits. Flexible hours.

    ConsTerrible pay. Mediocre 401k at best.

    Advice to Senior ManagementPay your employees and hire competent managers.

    No, I would not recommend this company to a friend

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    Ok job, but lacking thoughtful upper management

    Assistant Manager (Current Employee)

    ProsMany locations, some advancement opportunity, good people, good pay for work performed

    ConsUpper management doesn't care too much for your opinion. While comment cards are important, management puts too much stock in the difference between a 4/5 rating and a 5/5 rating. Upper management preaches 'Listen to the customer', and/or honesty and delivering what the customer wants, but penalizes heavily for not upselling arbitrary upgrades.

    Advice to Senior ManagementListen to your employees, and do not assume that they are naive and ignorant. They are the frontline of your store, and if they're not happy, the company is in trouble.

    No, I would not recommend this company to a friend

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    OK for short-term career if your boss will let you sell glasses!

    Third Key/Eyewear Specialist (Current Employee)

    ProsECCA has GREAT commissions! If you are a good salesperson this is the place for you! This is a great place to start a career in the medical field because you can make decent money while working flexible hours in a decently laid-back environment.

    ConsEveryone is paid extremely varying amounts which I believe is unfair. Also, as an Eye Wear Specialist you are forced to sell premium options to all patients whether they need them or not. All management does is push numbers, numbers, numbers. People that don't sell glasses part-time or full-time make $20,000 or less/year. People who are leaders in the store and sell glasses make over $30,000/year. Your salary really just depends on if you "get lucky" enough to get hired on to sell glasses, or if you get "unlucky" enough to get hired on as a receptionist or optical assistant or lab tech. Upper management does not appreciate any efforts you make to go above and beyond and still give mediocre raises and reviews.

    Advice to Senior ManagementTerritory Directors need to work in the stores more instead of being "out of the loop" with the retail floor. Also, take time to appreciate your employees and thank them for their hard work. It will make them much more loyal to you. An employee that is loyal is not as likely to call in or be late as an employee that has no personal motivation to do a good job.

    Yes, I would recommend this company to a friend

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    Dont trust what they say

    Eyewear Specialist (Former Employee)

    Prosflexible schedule
    ok benefits
    versatile job opportunities

    ConsNot assertive in promoting employees
    Corporate clueless as to what goes on

    Advice to Senior ManagementLEARN YOUR BUSINESS

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