Eze Software

  www.ezesoft.com
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Eze Software Reviews

Updated Jul 26, 2014
All Employees Current Employees Only

3.6 88 reviews

40% Approve of the CEO

Eze Software Chief Executive Officer Pete Sinisgalli

Pete Sinisgalli

(5 ratings)

77% of employees recommend this company to a friend

Review Highlights

Pros
  • Great culture - lots of employee led initiatives e (in 9 reviews)

  • Eze is a fantastic place to start your career (in 5 reviews)


Cons
  • The work/life balance can be better but then again Eze is in the financial services industry (in 14 reviews)

  • Sometimes you do work really long hours, but management does take notice (in 7 reviews)

More Highlights
88 Employee Reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    Awesome Experience - Great Resume Booster

    Connectivity Consultant (Former Employee) Boston, MA

    ProsPeople really know that you're a hard worker if you come to them with an Eze background. I can't say enough about the work ethic that was instilled from management.

    ConsSometimes you do work really long hours, but management does take notice.

    Advice to Senior ManagementMake sure you keep rewarding the people who work hard and produce.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    Great place to start a career, challenging work

    QA Analyst (Current Employee) Boston, MA

    ProsQA training program is very thorough. It teaches you all about the industry, the OMS, and the technology behind it. What's great is that you don't need to have a lot of finance or tech experience going into the position. The managers, leads, and other more senior analysts provide a lot of hands on support. You also get to help train some of the newer analysts as they start.

    ConsIt is definitely overwhelming at first and there are high expectations of you right from the start.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    8 people found this helpful  

    The reality of the QA division

    QA Analyst (Former Employee) Boston, MA

    ProsEze Castle is a good place to start if you are just out of college and haven't been accepted at any other companies. The pay is okay and you do get some pretty good benefits including healthcare, dental and a 401k. It's also a decent starter job if you want to get your feet wet in the tech industry. You build some solid debugging skills and learn your way around programs and get a good understanding of the software development life cycle.

    ConsInstead of a list of cons, here is a comparison between what is advertised in this job and the reality. The leadership development program is split into two groups, QA and GTS. I was in QA for two years and am describing my experience there, I cannot speak to GTS.

    1) Advertised – You are a financial analyst who uses software
    Reality – You do 0 financial analysis, you test software for bugs and defects. If you are considering this position as a way into the finance industry, look elsewhere. This is a purely technical position.

    2) Advertised - You are in training to become a ‘consultant’
    Reality – ‘Consulting’ in this sense is not at all like the ‘Management Consulting’ you would find at a firm like Deloitte. At Eze you are a mix between account manager and tier 1 tech support. The stress level is very high as is their turnover rate. Most ‘consultants’ burn out within two years.

    3) Advertised – You will only be in training X months.
    Reality – They originally told me 9 months, I was there close to two years. They originally told the next new hire group 15 months, my bet they’ll be there around 3 years. Whatever time they quote that you’ll be in QA, double it.

    4) Advertised – We will build your skill set
    Reality – Truthfully, you will get incredibly good at understanding the Eze product. You will also likely emerge from QA with your Series 7. However, you will not build any transferable skills of value for any other company. You do not run meetings, scope projects, gather requirements, analyze business processes or interact with clients. This is the largest danger you’ll be taking at Eze. Committing at least two years of your life to a position that teaches you zero skills outside of a single company’s product suite is a serious career risk.

    The CON I have to mention – Eze itself is a decent enough company, they pay OK and do try to keep traditions and company culture alive. The one overwhelming con you must take into account is this. Except for one manager, the leadership of the QA division is utterly horrendous. There is zero transparency into management decisions and any attempts to improve the division from analysts are quickly crushed. You will stay late nearly every night not because you have work to do, but because everyone has to keep up appearances. You will not be rewarded for good work and instead be quickly reprimanded for minor mistakes. While I could go on, an ideal example is this. They fire one analyst about every three months for very questionable reasons. For instance, a friend of mine was fired and during his exit interview, they said one of the reasons was because on a Saturday when everyone was in the office working, he asked to go downstairs to the café to get a cup of coffee. I cannot say this enough, if you are smart enough to be hired at Eze, you are smart enough to be hired elsewhere and will be treated with the respect you deserve.

    Advice to Senior Management1. Add flexibility to when analysts can come and go during the day. While it’s questionable to require 10+ hours of work a day, if an analyst can choose which ten to work it grants and enormous amount of personal satisfaction.
    2. Give QA analysts extended rotations in other parts of the company. At least month long stints in divisions like PS and GTS will expose analysts to other aspects of the system and break the monotony.
    3. Promote business skills training classes such as meeting management and excel. Silo’ing and analysts skills into only the product suite crushes the level of talent you initially hire.
    4. Treat analysts with respect and reward good work. The feeling of only being ignored and reprimanded crushes talent and innovation.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    Just another dehumanizing corporate environment with terrible management

    Product Management (Current Employee) Boston, MA

    ProsSmall perks like free kitchen snacks and the occasional company outing or event put on by the "Improvement Committee." Decent benefits, although they are being eroded away each year due to rising costs. There are some very competent, talented people who work there, although those numbers seem to decrease each year as they leave for greener pastures.

    ConsPoor company vision and stability - The company is constantly re-branding and restructuring. There's high turnover. The company often lies outright to its clients claiming they have many products and services and then has to frantically create them later, forcing its employees to work long hours for little to no added compensation.

    Poor Management - Most of the management is awful and inexperienced, at best petty and indifferent, and at worst, downright abusive. Eze says it takes its "upward feedback" very seriously, but considering the same problems continue to exist and in many cases has even worsened, management doesn't exactly feel the need to adequately address it. Morale is very low within the company in general for many employees.

    Office politics - There are a lot of office politics between teams, within teams, and between managers. This friction has led to increasing delays in product releases, among other things. It's significantly impacted the quality of work life.

    Advice to Senior ManagementYour middle managers need far more extensive professional training because your employees are suffering. Morale is very low, the best people there are leaving in droves. You need to start paying your employees competitive rates at the very least, because a lot of tech companies have been moving into the area and they are paying more, giving more all around, providing better work environments, and behave more professionally.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Inexperienced managers and inconsistent expectations

    Manager (Former Employee) Boston, MA

    ProsFun social events are scheduled on a regular basis both during and after work. There are committees devoted to promoting company culture and community service. Soft skills and business skills training sessions are offered regularly (although usually only to managers). The office location (For Point Channel) is fun and convenient.

    ConsThere is a lack of experience among managers. Many managers are promoted because of seniority, not because of experience or leadership skills. New managers receive little or no training at all; as a result, management styles and expectations are inconsistent across teams, and employees suffer.

    The executive management team places a huge emphasis on how Eze values and promotes transparency and career growth, while in reality neither of these are employed consistently.

    The company still promotes a start-up mentality that is not realistic for a 400+ person company. This start-up mentality works when it's applied to the company culture (see the Pros section). However, when it comes to its products, the company consistently promises clients features it can't deliver and then expects employees to work nights and weekends for days on end only to deliver a band-aid solution that needs to be hotfixed 15 times.

    Advice to Senior ManagementBring in some upper-level managers from outside the company who actually have experience. Promote training for managers and consistency in management practices and expectations. It's great that managers are in the trenches too, but make sure they have enough time to actually MANAGE and lead their teams.

    Revisit your base compensation numbers because they are not competitive with other companies, especially as more and more high-tech companies come to the Boston area. Scale teams consistently across the organization as the organization grows in order to prevent burnout.

    Bring back the collaborative, tight-knit culture that used to make Eze great, and make sure it's promoted and practiced by all employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Endless Opportunity

    Business Consultant (Current Employee) Stamford, CT

    ProsLots of opportunities to engage with high-profile clients and work on interesting projects. If you put the effort in they will reward you, both financially and with additional opportunities.

    ConsSometimes it's too much like a help desk. Even if you're assigned tough/interesting/high profile clients, you also have to work with the smaller, less interesting ones as well. The company is growing, but not as fast as employees are learning and getting experience, so there is somewhat of a log-jam of talent with about 3-5 years of experience.

    Advice to Senior ManagementCreatively find ways to engage tallented employees so they do not get sick of dealing with the same tasks continuously.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    4 people found this helpful  

    Software run like banking: Dehumanizing work, poor unapproachable managers, and long inflexible hours

    QA Analyst (Current Employee) Boston, MA

    ProsEze OMS wins awards for being the best in its niche industry. Eze Castle hires competitive and
    smart individuals to work in a profitable industry. Good company for managers who have already
    climbed the ranks before the mass hiring began a few years ago—Eze markets its job postings very
    convincingly.

    ConsSelf-described as taking pride in its culture, Eze has lost its roots as a start-up and entirely faded
    into an overworked group of dehumanized recent grads, most of whom still drink the Kool-Aid and deny this reality. My department featured particularly immature and unapproachable managers—some who literally won’t lift their eyes from the computer screen for you—who created a very stiff atmosphere and did not give themselves time off from their work to ever actually “manage”. These managers take performance evaluations very seriously and yet judge extremely artificially (ie. globalizing gaffes as if major patterns) seeing as how they hardly ever check in or work with you. Additionally, the bonus is false advertising as it reportedly amounts to hardly more than a paycheck, and employees are mostly stuck for two years instead of the sales pitched 12-18 months before moving on to consulting—which is just a glorified “Geek Squad.” I witnessed 70+ hour weeks and even a full 24-hour shift go unrecognized and completely uncompensated. Also note that the hours are 8am-6pm with a lunch that is pressured into generally lasting no more than 10 minutes. Former department members still recall the good old days, but that ship sailed long ago.

    Advice to Senior ManagementMeet with all employees from time to time rather than simply leaving each employee with one boss. Cut the hours back just a tad and employee benefit will far outweigh the work completed during the end-of-day lull. Continue to foster the whatever-it-takes attitude.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Career Opportunities
    • Approves of CEO

    3 people found this helpful  

    Too big of a company for small company culture

    QA Analyst (Former Employee) Boston, MA

    ProsThey havesome remaining shades of their start up roots that offer cool perks like beer hour, and fun inter office things. Decent pay

    ConsLong hours especially in QA, you are expected to be glued to your desk, even for things like beer hour instead of socializing people now bring beers back to their desk.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    5 people found this helpful  

    Abusive culture, long hours and mindless work

    QA Analyst (Former Employee) Boston, MA

    ProsLots of perks like free food and company events (social hour, charity events, even clubs), and good way to learn of financial services and markets by simulating the role of your clients in testing. It is cool to be able to step into the shoes of your clients and witness their workflows and help resolve the issues they come across.

    ConsCulture in QA is downright abusive. We are required to be there for 10 hours, yet do not get any longer than a 30 minute lunch break. The boss even holds meetings for each group of new hires to tell them they cannot eat in the cafeteria and have to take lunch while working at their desks. The work is also quite tedious with no real career growth (consultant is just glorified tech support), and even if you are objectively doing a good job testing the software, you will be reprimanded if you don't "show passion" and look like you're having the time of your life. The threat of being fired is constantly used to scare workers into working longer hours and taking (even shorter) breaks.

    Advice to Senior ManagementI have a feeling these issues are mainly a QA problem. Consider speaking with the QA heads and learning about the dissatisfaction employees experience but are afraid to bring up for fear of being let go.

    No, I would not recommend this company to a friend

    • Approves of CEO

    3 people found this helpful  

    lifers at the top , they believe they own the place

    Anonymous Employee (Former Employee) Boston, MA

    Proslots of fresh faced college kids full of enthusiam

    Conslow pay, crappy bonus, long hours

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