FIS Reviews

Updated August 26, 2014
Updated August 26, 2014
512 Reviews

2.9
512 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
FIS Chairman & CEO Frank Martire
Frank Martire
83 Ratings

Review Highlights

Pros
  • Pros: Excellent work life balance, Great People to work with (in 28 reviews)

  • The company understands family needs and will allow the occasional work-from-home day (in 13 reviews)


Cons
  • Poor food, managers are not supportive, no work life balance (in 11 reviews)

  • Senior management will never be worried about the concerns of the employees (in 16 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Politics and Favorites

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Manager  in  Little Rock, AR
    Current Employee - Systems Manager in Little Rock, AR

    I have been working at FIS full-time for more than 10 years

    Pros

    There are good people in the organization wanting to do the right things. FIS is very client oriented, but stockholder driven. Many employees have been with the company for years and have a love for their applications and clients. Good place for gaining experience.

    Cons

    A top down push of unrealistic goals (when they are actually defined) with no capital to back them up. Many times it is up to first-level managers to determine what the direction will be, which then must be carried out by understaffed and overworked teams. If in technology support expect to spend no less than 3 weekends per month working off-hours maintenance with no compensation. Don't screw up or you will be the topic of conversation in*many* follow-up meetings. A large percentage of technology positions were sent offshore in 2012 and 2013 leaving skeleton crews stateside. A frightening number of the offshore technicians are some of the worst in the world (from support to security issues).
    There is a heavy amount of favoritism at the C and Executive levels. One is known to bypass the entire management chain to discuss solutions with "friends", which often leads to contradictions/conflicts with higher-level executives.

    Advice to ManagementAdvice

    You have people sitting in high level positions that are clearly out of their league, yet you continue to feed their egos by leaving them in place. In addition to the "lower level' employees already laid off, you are losing talent in the trenches where you need it most. The best thing you have going for you now is a tight economy with few available external positions. Deal with the issues now.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at FIS full-time for more than a year

    Pros

    It was a job that paid your bills that really is all I can say that was good after leaving

    Cons

    no emphasis on training or development - sweat shop environment for call center with the company literally so cheap they would try to find ways not to pay for 15 minute breaks.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Typical Large corporation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Applications Programmer III  in  Orlando, FL
    Former Employee - Applications Programmer III in Orlando, FL

    I worked at FIS full-time for more than 5 years

    Pros

    - Opportunity to learn
    - Networking potential
    - upward mobility if you are a "company man"
    -

    Cons

    - Employees are not valued,
    - Limited training
    - Limited agility in software development because of size
    - Ideas are only valid if they come from corporate
    - Lay off employees to get Executive Management a higher bonus
    - Not interested in doing what's right for the client

    Advice to ManagementAdvice

    Don't cut employees pay and give yourself a $25M bonus in the same quarter.

    Recommends
    Neutral Outlook
    Disapproves of CEO
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  5.  

    This place is a prison

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Representative  in  Saint Petersburg, FL
    Former Employee - Call Center Representative in Saint Petersburg, FL

    I worked at FIS full-time for more than a year

    Pros

    If you're in the call center there are few pros. Call center people get treated like peons. Even during employee appreciation week when they have a little carnival on the property with food and games etc, call center employees are manning the phones while everyone else is getting paid to have fun. It's a very toxic work environment.

    Cons

    Management doesn't care about the callers or employees. They care about their numbers and nothing else. They micromanage the reps to death. Stress levels are high and it's not uncommon to see people literally fall out. There's actually a standard procedure that management and security does when this happens. All the while everyone else is expected to keep working and pretend there isn't someone laying in an isle.

    Advice to ManagementAdvice

    Walk into traffic.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Good people to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FIS

    Pros

    Nice individuals ready to help when needed

    Cons

    nothing so far... can't say

    Advice to ManagementAdvice

    nothing

    Recommends
  7.  

    Ok place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FIS

    Pros

    great people, work life balance, ok benefits

    Cons

    401K match, no cutting edge technology, balance between sales and tech service delivery

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PM II
    Current Employee - PM II

    I have been working at FIS full-time for more than 3 years

    Pros

    mobile industry located in a good place

    Cons

    management issues, needs people who actually have management skills.

    Advice to ManagementAdvice

    HIre people who actually have management skills

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Lot of micro managing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FIS

    Pros

    Company offered great opportunities for learning and improving your skill set, all company paid.

    Cons

    Pay is relatively low compared to workload and responsibilities. Managers are not very open to new ways of solving old problems.

    Advice to ManagementAdvice

    Allow employees to be creative in their problem solving. If old methods keep generating the same issues its time to try something different.

  10. 1 person found this helpful  

    No opportunity to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FIS full-time for more than 3 years

    Pros

    Health and dental benefits, paid vacation, personal holidays.

    Cons

    No opportunity to grow. Bad management.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    FIS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Services Representative  in  Milwaukee, WI
    Current Employee - Client Services Representative in Milwaukee, WI

    I have been working at FIS full-time for more than 10 years

    Pros

    FIS is a forward looking company which is always looking for ways to evolve and adapt. They care about their customers and put them first. They are always looking for ways to improve security, meet needs of the changing marketplace and provide quality products.

    Cons

    Many departments are understaffed, which means each employee carries a heavy workload. Opportunities for career advancement are rare unless employees post into positions that open in different departments or divisions. Upper management is sometimes too disconnected from the employees' duties to realize that the decisions they make negatively impact the employees' ability to meet the clients' needs.

    Advice to ManagementAdvice

    Be willing to hire more employees. Listen and respond more often to the feedback employees are providing when they are attempting to help improve the quality of work in their area.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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