FM Facility Maintenance

www.fmfacilitymaintenance.com
Engaged Employer

FM Facility Maintenance Reviews

Updated August 26, 2015
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2.6
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FM Facility Maintenance CEO Jim Reavey
Jim Reavey
14 Ratings

32 Employee Reviews

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  1. Billing Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing Specialist in Middletown, CT
    Former Employee - Billing Specialist in Middletown, CT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at FM Facility Maintenance (More than 3 years)

    Pros

    Great people! Always someone there to guide, Supervisors also did our jobs so they understood the challenges.

    Cons

    Many changes happening some too quickly and end result sometimes was not great

    Advice to Management

    Don't move to fast, you might miss the important stuff


  2. lack luster experience

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    best thing that the company had to offer was the caliber of people they were able to recruit. met some great colleagues with whom I will stay connected.

    Cons

    Management's approach to problem solving and communication needs improvement. Might succeed in spite of the internal drama and politics.

    Advice to Management

    spend more time talking to your customers and your employees. find a way to strike a balance between towing the line and letting employees do what they were hired to do.


  3. Not bitter just honest former employer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative/L1 in Hartford, CT
    Former Employee - Customer Service Representative/L1 in Hartford, CT
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at FM Facility Maintenance full-time (More than a year)

    Pros

    1) Training for FM was great. 2) Certain members of management are absolutely brilliant, and have made the company money.

    Cons

    FSN training was horrible. Extreme favoritism when dealing with upwards mobility. They cut out the incentives and when you mentioned the paycheck cut you were essentially told to be grateful you still had a job. This is a deal breaker for me. So I implemented a well thought out exit strategy.

    Advice to Management

    Be more open and receptive. Get better trainers for FSN module.


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  5. Intern for Summer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in Hartford, CT
    Former Employee - Intern in Hartford, CT
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Solid Co-Workers Fun Environment Great Superiors Transparent Environment I enjoyed my time here but felt it short lived. Limited ceiling I would say. Other than that really enjoyed my time here.

    Cons

    Not sure if growth was possible Office location is suspect, disjointed from downtown Odd industry, feels like the model is duplicated easily Unhappy subcontractors, worker bee like mentality from some Lot of people in the office who seemed to be there to get a paycheck and leave

    Advice to Management

    Add value, drive performance. Never felt micromanaged which was great. Allow the company changes to be transparent across the board. Many execs just came and went and no one knew what happened


  6. Great People Incosistant Leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FM Facility Maintenance full-time

    Pros

    The people are very talented and full of great creativity.

    Cons

    Often decisions are made with no consideration to how they will impact workflow and moral.

    Advice to Management

    Listen to your employees. They are more than pieces on a chess board.


  7. IT Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Middletown, CT
    Former Employee - Anonymous Employee in Middletown, CT
    Doesn't Recommend
    Negative Outlook

    I worked at FM Facility Maintenance full-time (More than 10 years)

    Pros

    They pay on time and provide insurance and 401k

    Cons

    everything else that maks a job worthwile.

    Advice to Management

    Treat your people like they matter to your bottom line


  8. Customer service representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great people to work with

    Cons

    High stress environment. Poor management with lack of direction, skills, and experience

    Advice to Management

    Get it together


  9. Well paid, not challenged, limited job security

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    Approves of CEO

    I have been working at FM Facility Maintenance full-time (More than 3 years)

    Pros

    I as well paid, and with ability to work from home, I loved the flexibility that I had. My initial job that I was hired to do was fun, exciting, and kept me busy but fully engaged with the company and our clients

    Cons

    While working from home brought great flexibility, it also distanced me from my coworkers, and when I when my job responsibilities changed so did my feeling of being part of the group. Additionally my new work responsibilities were vastly different from what I was hired to do, and it did not challenge or excite me. There was an interest in what I was doing by executive leadership, but even that waned over time, and eventually was part of the reason my job position was eliminated

    Advice to Management

    Work to unify the company; clearly identify the goals, objectives, and values, and make sure that everyone feels connected and a part to the overall company, not just their individual service centers or remote employees with no strong connection anywhere.


  10. Helpful (2)

    High School Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hartford, CT
    Former Employee - Customer Service Representative in Hartford, CT
    Doesn't Recommend
    Negative Outlook

    I worked at FM Facility Maintenance full-time (Less than a year)

    Pros

    The ease of sitting at a desk and answering calls.

    Cons

    Unless you were in the clique, nobody helped you or bothered with you. You got one 10 min break you needed to clock out for for an 8 hr shift. None of the managers were nice or seemed as they cared for anyone. I saw multiple people in my group cry and quit because they couldn't handle how mean everyone was. Very mean girl environment.

    Advice to Management

    Help others. Make people comfortable. Get to know people that are new and not just old workers. Most of all, stop with the high school environment. Very gossipy. Not family orientated.


  11. Helpful (6)

    An honest opinion

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Facility Specialist in Hartford, CT
    Former Employee - Facility Specialist in Hartford, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FM Facility Maintenance full-time (More than 8 years)

    Pros

    I liked the people I worked with. I liked the clients we had. Promotions were very hard to come by after the first or second. Being one that moved through the ranks, from the lowest level employee to in the middle I'm familiar with the process. The company values come down to the dollar. There is a little money thrown at employee events, but it's all a facade.

    Cons

    The company is driven by financial success. Yes, I realize that it's important to make money, but ultimately we used poor quality providers to maximize our profits. On top of that, we had very stringent requirements on invoicing which meant the bad service providers also ended up not getting paid. We maintained a "Reserve" for expected accounts payable, but it was not near the norm... because we never paid on the accounts. We had a preventative maintenance program for our customers where we bill our contracted rates, but have no systems in place to verify the work is complete. If it never gets done, great... we get paid more. If one store every 20 says something, well, we get it done or return their money. I could go on, but I won't. If you are offered a position in the Hartford office - Don't take it. The position will be moved in the future, as the entire company will dissolve the Connecticut office in the near future ( I've seen the outline and cost benefit analysis)

    Advice to Management

    Be straightforward. Don't use people for their feedback and leave them high and dry when you change your model.



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