FTD
2.5 of 5 40 reviews
www.ftd.com Downers Grove, IL 500 to 999 Employees

FTD Reviews

Updated Jun 4, 2014

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2.5 40 reviews

                             

46% Approve of the CEO

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Mark R. Goldston

(13 ratings)

39% of employees recommend this company to a friend
40 Employee Reviews
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    Great place to work, womderful people and great experience.

    Customer Service Representative (Former Employee)
    Essex, CT

    Prosyou work with people of all ages and they are all willing to help no matter what and your customers are never the same but they are all fun to work with.

    ConsThe schedules always changed and you would look before you would leave work adn come in the next day and you would either be late early or not have to work.

    Yes, I would recommend this company to a friend

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    Missed Opportunities

    Management (Former Employee)
    Downers Grove, IL

    Pros-Excellent employee loyalty in some departments
    -Hard workers who care about success and are passionate for their business and fellow employees
    -Compensation packages are fair (and in some departments, above market)

    Cons-Decision making at the management level is painfully slow
    -Company is risk-averse and conservative (too slow moving for ecommerce)
    -Like many publicly held companies, there is too much long-term sacrifice for short-term gain
    -Expect no personal life for the 3 weeks leading up to Christmas, Valentine's Day and Mother's Day

    Advice to Senior Management-Invest in innovation
    -Remove built-in layers of bureaucracy
    -Invest in training and employee retention programs

    Yes, I would recommend this company to a friend

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    After being purchased, it was all downhill from there...

    Field Business Consultant (Former Employee)
    Philadelphia, PA

    ProsWork from home environment, and working with local florists, who are the hardest working people I have ever met. You get to be very close with them, and involved in their lives, and feel a great deal of satisfaction in trying to help their business become better.

    The money was good for the job responsibilities you have.

    ConsThe has been a lot of senior management turnover, and thus, the direction and focus of the company keeps changing. They say they are a partner of the local florist, but they really are not. There is so much politics involved here that it makes it hard to do your job and maintain any sense of integrity.

    The company is not growing, so there is very limited career advancement opportunities.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    Executive overhaul is needed

    Business Analyst/Project Manager (Former Employee)
    Downers Grove, IL

    ProsCompany does an excellent job of finding smart and talented people.

    ConsSevere lack of leadership and strategy or stratedgy that's inconsistent with the company's vision/mission

    Advice to Senior ManagementClean house at the executive management level. The company is notorious for indecision, unrealistic expectations of how much time should be spent on a job, poor process, significant spend on projects that will do little to move the needle and lack of commitment towards making progress on the larger strategic projects that are really critical to the overall organizations success (ecommerce and crm redesign). Additionally, the overhaul is needed at the executive level because the people that are in place today, do not know what to do with the talent that they bring in. They do not know how to empower and motivate people. Rather there is a toxic culture that is riddled with finger pointing, personal agendas, and bad politics.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Good

    Sales Representative (Former Employee)
    Downers Grove, IL

    ProsFriendly people, stable company, fun sales meetings

    ConsHard to bring florist back to FTD

    Advice to Senior ManagementBetter training

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    GREAT people to work WITH, HORRIBLE people to work FOR.

    Project Manager (Former Employee)
    Downers Grove, IL

    ProsThere are some very talented people scattered throughout the company that work very hard and understand the meaning of team work.

    ConsThe Director levels seemed to battle against each other, building fiefdoms and engaging in power struggles without adding any value to the overall portfolio. They are very difficult to work with and for.

    Advice to Senior ManagementPut the egos in check, and start bring leaders and not bosses. Creating a more positive environment to work in, where everyone drives towards common goals would help retain the high level talent that I witnessed leave on a regular basis.

    No, I would not recommend this company to a friend

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    Member Solutions

    Member Solutions (Current Employee)
    Downers Grove, IL

    ProsCompensation. Hours are great. Some co-workers are friendly, but mostly clicky and cold.

    ConsUnorganized, unhelpful management, very clicky.

    Advice to Senior ManagementHave a look at middle management. They only want you to succeed if they like you.

    No, I would not recommend this company to a friend

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    Stay Away

    Business Analyst (Former Employee)
    Downers Grove, IL

    ProsI can't think of any

    ConsEveryone is in their own silo afraid to say anything truthful about how they feel about the place

    Advice to Senior ManagementQuit your jobs and go home

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    FTD Field Business Consultant...Most stressful job ever!

    Field Business Consultant (Former Employee)
    Columbus, OH

    ProsFTD offers very good benefits and pay, and is an old and established brand. Field Business Consultants are given new technology to do their jobs.

    ConsStress from changing sales territories, and not being able to get answers to customer problems was incredible. Sales focus changed frequently and commissions were sometimes short of what was earned. Sales goals are really unattainable on a regular basis in most areas. There is constantly the implied threat of being dismissed. Despite a quality assurance program that members pay monthly for florists that are doing substandard work are kept in the program with no penalties. Approx 1/2 the year is spent seeking new customers and during that time existing customers cannot be visited at all. Outside sales reps compete with inside reps for sales to existing customers. Credits for customer problems are hard to get approved and often delayed.

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    2 people found this helpful  

    Use You Up Then, Throw you Away When They Are Done

    Implementation and Training Specialist (Former Employee)

    ProsTravel perks, Working with all types of people. I really believed in the brand and wanted it to succeed.

    ConsDishonesty, to customers and employees. Too political.

    Advice to Senior ManagementInstall managers that can see real assets to the company, without feeling threatened. Then provide real career opportunities. It is sad that current management are unable to grasp what it take to win. As a result, a 105 year american icon will be lost.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at FTD reviews and ratings — including employee satisfaction and approval rating for FTD CEO Mark R. Goldston. All 40 reviews posted anonymously by FTD employees.