FTD Reviews

Updated June 25, 2015
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2.6
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Recommend to a friend
Approve of CEO
FTD President, CEO & Director Robert S. Apatoff
Robert S. Apatoff
2 Ratings

Pros
  • None of the employees charged with supporting the seasonal members lost their cool, were impatient or in any treated the (in 3 reviews)

  • Florists love what they do and seem to be passionate about it (in 3 reviews)

Cons
  • revenue goals can interfere with customer service (in 4 reviews)

  • Also Expect to work LONG hours year round, and weekends over Christmas, Valentine's Day and Mother's Day (in 3 reviews)

More Pros and Cons

67 Employee Reviews

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  1. FTD

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Operations Coordinator in Downers Grove, IL
    Current Employee - Web Operations Coordinator in Downers Grove, IL

    I have been working at FTD full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good team interactions. Opportunities to grow in your career and develop your personal skills. Able to cross function with other areas of interest.

    Cons

    With the merge of ProFlowers, currently a ton of leadership and responsibility change. Sometimes lack of knowledge outside of teams.


  2. Field Business Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager in Racine, WI
    Former Employee - Territory Manager in Racine, WI

    I worked at FTD full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Get to meet a lot of nice people everyday. Good company to work for.

    Cons

    Long hours, not enough home time


  3. CEO

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Chief Executive Officer in Sheridan, MO
    Current Employee - Chief Executive Officer in Sheridan, MO

    I have been working at FTD full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    A wonderful family farming operation.

    Cons

    Mother Nature cannot be controlled.

    Advice to Management

    Keep up the good work!


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  5. Helpful (1)

    Vice president

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RVP
    Former Employee - RVP

    I worked at FTD

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Overall great pay and a good working environment, change in ownership changes the dynamics of the company. Was a lot of fun to work for

    Cons

    There are some big egos that have no clue of what really goes on in the field. They love to cast judgement from the ivory tower


  6. not terrible not great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Downers Grove, IL
    Current Employee - Customer Service Representative in Downers Grove, IL

    I have been working at FTD full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Easy job, good environment, decent pay. Its a ok job for a temp job. I'm currently there while actively looking elsewhere.

    Cons

    Too many employees not enough hours. Get asked to go home early everyday with the exception of the holiday week.

    Advice to Management

    Focus on your temporary employees and not just your permanent ones. Clearly they know what they're doing some of the temps are asking other temps how to do their job.


  7. Good facilities & co-workers, cumbersome methodology.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Representative in Downers Grove, IL
    Former Employee - Customer Service Representative in Downers Grove, IL

    I worked at FTD full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    This company is super efficient at ramping staff levels up or down as demand indicates and offers a decent opportunity for seasonal work. I was a seasonal CSR and was eventually offered a permanent position. Managers and co-workers were great. After initial training, skills are reinforced by a very creative and hard working team that wants you to succeed.

    Cons

    The company's need to be seasonally nimble conflicts directly with the ability to provide quality service. Turnover is rapid and constant, which absolutely affects the experience of both internal and external customers. Ambiguity of duties conflicts with rep's autonomy to problem solve and managers have to behave disingenuously about metrics. Ongoing training can be very inefficient - a simple memo or brief, specific coaching would be more useful than some of the lengthy, predictable and overwrought training situations that range from entertaining and informative to what smacks of corporate sanctioned hazing. Job security is minimal or non-existent. Even permanent employee hours are subject to variations in call volume, making actual income inconsistent.
    ,

    Advice to Management

    Standardize: Managers/seniors give different answers on handling the same situations with the result that reps can be down-scored for doing exactly what they are told. Don't be afraid to change: Customer service has operated the same way for a long time and it is not obvious that the long-time methods are still the best methods. Invest in a pilot program that could provide new data to support innovation.


  8. Helpful (2)

    Worst run company in America

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FTD

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Very efficient with their layoffs

    Cons

    Secretive, micromanaging, cost cutting obsessed

    Advice to Management

    Advice only works if your willing to listen so... so no advice can be given.


  9. Unprofessional, dictatorial, stuck in 80s

    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Manager in Downers Grove, IL
    Current Employee - Tax Manager in Downers Grove, IL

    I have been working at FTD

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Absolutely nothing else to do.

    Cons

    Claims of ethical behavior though actions by management were anything but ethical. Sneaking around to hire a manager while current manager still employed. Claims of integrity and honesty though hiring process involved excessive and invasive referencing. Seemed to think that FTD is better than anyone other company, statements of entitlement. Wish them the best, would not work there unless it was the last place on Earth.

    Advice to Management

    Join the ethical business world in 2014. Honesty and integrity matters.


  10. Slow in making decisions

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FTD full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Has the potential to be a great company. For the right background there is a lot of potential to grow.

    Cons

    They seem to be slow in making some very basic decisions slowing down the business.


  11. Pay more to keep quality reps

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL

    I have been working at FTD part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Working with customers, potential for growth from call center to corporate.

    Cons

    The pay, quantity vs. quality & very robotic. Don't say hours are flexible and they are not. Flexible means to bend.

    Advice to Management

    Stop hiring just anyone for seasonal. Pay your associates more based on experience. Quality reps won't stay.



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