FTD Reviews

Updated August 29, 2015
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2.6
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FTD President, CEO & Director Robert S. Apatoff
Robert S. Apatoff
7 Ratings

Pros
  • None of the employees charged with supporting the seasonal members lost their cool, were impatient or in any treated the (in 3 reviews)

  • Florists love what they do and seem to be passionate about it (in 3 reviews)

Cons
  • revenue goals can interfere with customer service (in 4 reviews)

  • Also Expect to work LONG hours year round, and weekends over Christmas, Valentine's Day and Mother's Day (in 3 reviews)

More Pros and Cons

78 Employee Reviews

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  1. Buyer

    Current Employee - Anonymous Employee in Downers Grove, IL
    Current Employee - Anonymous Employee in Downers Grove, IL

    I have been working at FTD (Less than a year)

    Pros

    Great people to work with

    Cons

    not enough people to do all of the work.


  2. Outsource call center locations, reps don't speak English, sound like robots reading scripts, can't suuport family with

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Diego, CA
    Current Employee - Customer Service Representative in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at FTD part-time (Less than a year)

    Pros

    Hire during holidays Supplemental income Free coffee, tea, hot chocolate Very busy so day goes fast Good support

    Cons

    Low hourly paid Training doesn't prepare you for callers Just get the hang of it hoping to keep job and you're dropped like a hot potato Wage too low to return Limited public transportation hours but shifts are 24/7 Never met any senior management, not ever sure who my manager was Just a warm body only need apply

    Advice to Management

    Increase pay Hire more people Guarantee amount of hours so we can budget Don't lie and say flexible scheduling Provide transportation


  3. Helpful (1)

    Evolving Workplace. . .and not for the better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementation and Training Specialist in Crestline, OH
    Former Employee - Implementation and Training Specialist in Crestline, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at FTD (More than 5 years)

    Pros

    Great environment while I was there. Your skills were utilized, and you could grow them.

    Cons

    Management was crappy as hell. Work life balance was horrible.

    Advice to Management

    Get rid of your "star". She's destroying the technology department.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Seasonal Temporary

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Downers Grove, IL
    Former Employee - Customer Service Representative in Downers Grove, IL
    Recommends
    No opinion of CEO

    I worked at FTD (Less than a year)

    Pros

    Pretty gifts and flowers everyday.

    Cons

    Computers are locked for tasks and this requires lots of transfers for simple questions.


  6. Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hamden, CT
    Former Employee - Customer Service Representative in Hamden, CT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at FTD (Less than a year)

    Pros

    Was able to the customer and vendor with orders, products, cost, and getting information for the clients or recipient.

    Cons

    There is nothing to say cons about the position.

    Advice to Management

    None


  7. Helpful (3)

    Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in San Diego, CA
    Current Employee - Director in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FTD (Less than a year)

    Pros

    Large, interesting projects Employee Stock Purchase plan

    Cons

    Top down executive management Very low empowerment of employees Communication very poor

    Advice to Management

    Let go a bit or you will lose the talent Communicate why decision are made- it will lead to better engagement and support


  8. Not a pleasant place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Downers Grove, IL
    Current Employee - Customer Service Representative in Downers Grove, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FTD full-time (More than 5 years)

    Pros

    It's a job. Some of the people I work with are nice.

    Cons

    Work environment continues to decline, like being on lockdown in SuperMax. Too much favoritism. Impossible metrics. People aren't "on vacation", they've left.

    Advice to Management

    Pay more. Treat us like people. Show us you care, and mean it!


  9. Helpful (2)

    All departments

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Assistant
    Former Employee - Department Assistant
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Absololutely none. There is not one decent managed department.

    Cons

    If you enjoyed PRO flowers you will hate FTD. They are terrible to all their members. Put shops out of business with fees. Management and culture is micro management style that borders on harassment. Run and don,t look back.

    Advice to Management

    Your an old fashioned good ole boys club. Grow up and treat your employees in a mature manner. Quit raping members and screwing them.


  10. Always sent home early.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Downers Grove, IL
    Former Employee - Customer Service Representative in Downers Grove, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It's a job, free fruit in the HR department, it's close to 7 eleven.

    Cons

    The managers care only about themselves and have no problem yelling at you in front of other employees. Also, my mother had a heart attack and was rushed to the hospital so I asked my manager if I could go to the hospital, she told me it was not her problem and if I go don't come back. This job was emotional abuse so stay away.

    Advice to Management

    Be kind, telling us that we are stupid does not help your high turnover rate.


  11. FTD

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    Pros

    Worked for FTD before they moved to IL. It was a great place to work. Great teamwork and spirit.

    Cons

    No real cons at that time.



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