FTD Reviews

Updated March 24, 2015
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2.7
55 Reviews
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Mark R. Goldston
18 Ratings

Pros
  • Great vacation time offered to full time employees (in 3 reviews)

  • None of the employees charged with supporting the seasonal members lost their cool, were impatient or in any treated the (in 3 reviews)

Cons
  • Some of the tools, particularly for customer service are incredibly outdated (in 4 reviews)

  • Long hours during blackout time with Mandatory overtime (in 3 reviews)

More Pros and Cons

Employee Reviews

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  1. Poor Management

    Former Employee - Call Center Operator
    Former Employee - Call Center Operator

    I worked at FTD

    Pros

    Friendly co-workers, excellent program to work on for the sales and customer service. Co-workers are actually willing toi help you rather than let you flounder.

    Cons

    Management doesn't care it's all about their image and the numbers. The are rude and very disrespectful to the employees and the temporary employees as well.

    Advice to ManagementAdvice

    Stop caring about the production and the high end and corporate sales people and focus on the employees. Give better feedback to the employees and that includes the temps. Give better training yourselves.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. very stagnant in progression

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FTD

    Pros

    work will keep you busy so time flies by on your work day

    Cons

    very tight with what money is allocated to the call center and utilize old out dated material and laminates everything

    Doesn't Recommend
    No opinion of CEO
  3. Company needs to figure out a way to eliminate inefficient florists from list of FTD florists who receive floral orders.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Customer Service Representative Seasonal in Medford, OR
    Current Contractor - Customer Service Representative Seasonal in Medford, OR

    I have been working at FTD as a contractor (less than a year)

    Pros

    The training was, for the most part effective and gave us the tools we needed to work properly.

    The entire week of the valentines day holiday, a different food or snack was provided for employees.

    If, while taking calls, we needed help, we could call assist and they were, for the most part, helpful in solving problems.

    Cons

    Some assist personnel gave the wrong solution even when given the entire situation to look at.
    Some florists are irrational and will yell at you for something that is entirely not your fault.
    Other customer service representatives will alter an order without leaving notes as to why, or will work on an order but leave it incomplete, leaving it tagged to themselves for a month before someone else finds it.
    Some florists will say they have delivered an order, but the recipient never got it.
    Customers and recipients will sometimes call in to complain that their order was not filed to value, but the florist will say that they filled it over value.

    There's just a lot of orders that customers will call in about, and the problem is that it was not handled properly from the very beginning. So as a customer service representative, you have to clean up a lot of other people's messes, and that gets tiring and frustrating.
    Plus there is a lot of room for the company to be manipulated by the customer.

    Advice to ManagementAdvice

    Screen your employees better so you know who is working for you, and that you know they understand exactly what is expected of them. There should not be any discrepancies or inconsistencies with company policy or on how orders are handled. Screen your florists so that you KNOW your customers will get a quality product, and that they'll actually get it. Figure out a way to better eliminate customers telling us one thing, but the florist tells us another, for example: requiring florists to take a picture of the arrangement in the hands of the recipient or place of delivery.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. Customer Service Representative job is awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Centerville, CT
    Former Employee - Customer Service Representative in Centerville, CT

    I worked at FTD

    Pros

    a way to keep busy

    Cons

    Only lasted 3 days on the job.

    Advice to ManagementAdvice

    Set no minimum score on your testing for this job

    Doesn't Recommend
    Disapproves of CEO
  6. Exciting with plenty of opportunities if you can get beyond the long term leaders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management in Chicago, IL
    Current Employee - Management in Chicago, IL

    I have been working at FTD

    Pros

    Lots of opportunities to be proactive in bettering day-to-day business

    Cons

    Difficult to break through the complacency of long term leaders.

    Advice to ManagementAdvice

    Embrace leadership training and development, further skills development, and promote opportunities for employee engagement in improvement opportunities--removing barriers to do so...barriers such as the long term leadership that really doesn't lead, but instead--controls.

    Recommends
    Positive Outlook
  7. All About the Numbers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FTD full-time (more than a year)

    Pros

    Most of the people are nice and demonstrate professional respect for each other.

    Cons

    Unrealistic expectations, could care less about their people, and only focus on the numbers. Training is practically nonexistent, many have to figure out their roles on their own.

    Advice to ManagementAdvice

    Invest in your people and their development and you will see a positive change in your precious numbers. Stop forcing people who are salary to work all these hours if you are not going to offer comp time when the work is slow.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful

    Great people, environment is very fast paced and occasionally stymied by the beuracracy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at FTD

    Pros

    Very casual, almost start up atmosphere. Generally good people. Fast-paced if you like that. Also an older leaning demographic in terms of age range, though good to get your foot in the door. Pretty open about telecommuting ( a must in an area prone to inclement weather ), though you will jump through hoops to get the VPN. Generally if you are commuting from Chicago/north/west suburbs you will be going against traffic so the drive is bearable. Despite the economic issues of being a company that sells a non-essential commodity, it's growing at a pretty good clip.

    Cons

    Fast-paced if you don't like it. There was definitely some degree of micromangement. High turnover and office politics ( of course thats a given in any corporate environment) sometimes made for uncomfortable times. Expect a long grind during flower-heavy holidays and being there late and/or weekends. If you're young you might be in the minority of employee makeup. There's also been a lot of changes over the past three years so there's been some shakeups. Do not expect a lot of work life balance.

    Advice to ManagementAdvice

    Trust your departments when they make decisions. They have stake in this company too. Also don't alienate them as you go through growing pains as a company.

    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful

    CHURN and BURN

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Person in Downers Grove, IL
    Current Employee - Sales Person in Downers Grove, IL

    I have been working at FTD full-time (more than a year)

    Pros

    Excellent benefits and 401K match. If you work in sales and are hitting your number the commission can greatly supplement your income. Most employees are friendly and work well together.

    Cons

    HIGH STRESS and HIGH TURNOVER, not enough support from management to grow your career. I believe the company likes yes people and want you to follow protocol even if its wrong. I have had people be downright disrespectful at times. They try to intimate you and berate you in front of your peers instead of pulling you aside to offer constructive criticism. My belief is that they have some managers in roles who can't management properly and they really are not leaders. VERY POLITICAL!!!

    Advice to ManagementAdvice

    Please do not continue to promote people to management roles based on tenure, make sure managers can lead and develop others along the way. Create a sandbox(Open Door Policy) and be open to feedback from your employees and realize the organization is only as strong as its weakest link(Develop your Talent).

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. Interesting Company; Too Short-Term Focused

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL

    I have been working at FTD full-time (more than a year)

    Pros

    Flexible dress code, people are very nice. Not much politics and senior management is generally accessible. people are willing to pitch in and help one another solve problems.

    Cons

    Some of the tools, particularly for customer service are incredibly outdated. The holidays can be like a death march with people in the office long hours for two weeks straight.

    Advice to ManagementAdvice

    Find some time to think beyond the current quarter.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful

    Nice Company with problems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior QA Analyst in Downers Grove, IL
    Former Employee - Senior QA Analyst in Downers Grove, IL

    I worked at FTD full-time (more than 5 years)

    Pros

    Small company, open to suggestions for changes and enhancements

    Cons

    Employs people who are allowed to bully other people
    You are expected to work late nights and on weekends

    Advice to ManagementAdvice

    Watch out for the people who are positions of authority and how they interact with others, especially their underlings. There was a lot of mental abuse going on there.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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