FTD Reviews

Updated April 22, 2015
63 reviews filtered by
  • Any Location
  • Any Job Title
2.7
63 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Mark R. Goldston
19 Ratings

Pros
  • Great vacation time offered to full time employees (in 3 reviews)

  • None of the employees charged with supporting the seasonal members lost their cool, were impatient or in any treated the (in 3 reviews)

Cons
  • Some of the tools, particularly for customer service are incredibly outdated (in 4 reviews)

  • Long hours during blackout time with Mandatory overtime (in 3 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Pay more to keep quality reps

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL

    I have been working at FTD part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Working with customers, potential for growth from call center to corporate.

    Cons

    The pay, quantity vs. quality & very robotic. Don't say hours are flexible and they are not. Flexible means to bend.

    Advice to Management

    Stop hiring just anyone for seasonal. Pay your associates more based on experience. Quality reps won't stay.

  2. Slow in making decisions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FTD full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Has the potential to be a great company. For the right background there is a lot of potential to grow.

    Cons

    They seem to be slow in making some very basic decisions slowing down the business.

  3. All-American Sweat Shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Implementation and Training Specialisg in Downers Grove, IL
    Former Employee - Implementation and Training Specialisg in Downers Grove, IL

    I worked at FTD full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits, co-workers were okay, benefits were sub-par, travel on weekends, lack of respect to the employees.

    Cons

    There is so many cons I cannot list them all. From the horrible managers and management to the low wages and long hours, this was the worst job I have ever had.

    Advice to Management

    Listen to your employees. Stop treating people like dogs. HR needs to be respectful of the employees.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. very stagnant in progression

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FTD

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    work will keep you busy so time flies by on your work day

    Cons

    very tight with what money is allocated to the call center and utilize old out dated material and laminates everything

  6. Completely antiquated systems and mind sets. Florists hate FTD and make working with them challenging.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at FTD full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent benefits, some leaders are smart but in the wrong roles.

    Cons

    Sales leaders that have never sold anything and have a call center mentality. No advanced or contemporary systems or ideas. Everything is old fashioned and not forward thinking. Based on the collective thinking and florist feedback, they do not value the florists at all.

    They have difficulty hiring quality people

    Advice to Management

    Invest in higher quality people and systems to try to bring the company into the current century.

  7. Company needs to figure out a way to eliminate inefficient florists from list of FTD florists who receive floral orders.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Customer Service Representative Seasonal in Medford, OR
    Current Contractor - Customer Service Representative Seasonal in Medford, OR

    I have been working at FTD as a contractor (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The training was, for the most part effective and gave us the tools we needed to work properly.

    The entire week of the valentines day holiday, a different food or snack was provided for employees.

    If, while taking calls, we needed help, we could call assist and they were, for the most part, helpful in solving problems.

    Cons

    Some assist personnel gave the wrong solution even when given the entire situation to look at.
    Some florists are irrational and will yell at you for something that is entirely not your fault.
    Other customer service representatives will alter an order without leaving notes as to why, or will work on an order but leave it incomplete, leaving it tagged to themselves for a month before someone else finds it.
    Some florists will say they have delivered an order, but the recipient never got it.
    Customers and recipients will sometimes call in to complain that their order was not filed to value, but the florist will say that they filled it over value.

    There's just a lot of orders that customers will call in about, and the problem is that it was not handled properly from the very beginning. So as a customer service representative, you have to clean up a lot of other people's messes, and that gets tiring and frustrating.
    Plus there is a lot of room for the company to be manipulated by the customer.

    Advice to Management

    Screen your employees better so you know who is working for you, and that you know they understand exactly what is expected of them. There should not be any discrepancies or inconsistencies with company policy or on how orders are handled. Screen your florists so that you KNOW your customers will get a quality product, and that they'll actually get it. Figure out a way to better eliminate customers telling us one thing, but the florist tells us another, for example: requiring florists to take a picture of the arrangement in the hands of the recipient or place of delivery.

  8. Poor Management

    Former Employee - Call Center Operator
    Former Employee - Call Center Operator

    I worked at FTD

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Friendly co-workers, excellent program to work on for the sales and customer service. Co-workers are actually willing toi help you rather than let you flounder.

    Cons

    Management doesn't care it's all about their image and the numbers. The are rude and very disrespectful to the employees and the temporary employees as well.

    Advice to Management

    Stop caring about the production and the high end and corporate sales people and focus on the employees. Give better feedback to the employees and that includes the temps. Give better training yourselves.

  9. Customer Service Representative job is awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Centerville, CT
    Former Employee - Customer Service Representative in Centerville, CT

    I worked at FTD

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    a way to keep busy

    Cons

    Only lasted 3 days on the job.

    Advice to Management

    Set no minimum score on your testing for this job

  10. Helpful (1)

    Exciting with plenty of opportunities if you can get beyond the long term leaders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management in Chicago, IL
    Current Employee - Management in Chicago, IL

    I have been working at FTD

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Lots of opportunities to be proactive in bettering day-to-day business

    Cons

    Difficult to break through the complacency of long term leaders.

    Advice to Management

    Embrace leadership training and development, further skills development, and promote opportunities for employee engagement in improvement opportunities--removing barriers to do so...barriers such as the long term leadership that really doesn't lead, but instead--controls.

  11. Helpful (1)

    All About the Numbers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FTD full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Most of the people are nice and demonstrate professional respect for each other.

    Cons

    Unrealistic expectations, could care less about their people, and only focus on the numbers. Training is practically nonexistent, many have to figure out their roles on their own.

    Advice to Management

    Invest in your people and their development and you will see a positive change in your precious numbers. Stop forcing people who are salary to work all these hours if you are not going to offer comp time when the work is slow.

Work at FTD? Share Your Experiences

FTD

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.