FTD Reviews

Pros

You'll always have work, technology and projects are exciting

Cons

There's always a last min rush for release and unnecessary deadlines

Advice to Senior Management

Take care of employee's compensation satisfaction

Pros

Working there allowed for some quick cash during the holiday seasons. The training was sufficient for the task at hand.

Cons

the job entails a whole lot of apologizing to customers for problems that are never your fault. That's the whole point of customer service in general. But it's clear that the company values keeping the sale a whole lot more than satisfying the customer... even when it means admitting that they cannot make a delivery. In other words, they'd rather take your money for a same day delivery and hope for the best rather than tell you that it might not go out today. That's pretty shady.

Advice to Senior Management

educate your sales people to take steps to keep their customers fully informed and aware of difficulties placed on same day deliveries. Also, some customers would rather know the difference between vendor items and florist items when they place an order over the phone.

Pros

Friendly outgoing people to work with in an easy to access office space. At first glance the pay was very good for the position and work from home Fridays were fantastic. You are made to feel very welcome and management seems genuinely passionate about trying to give employees a balanced professional and personal work life. Employees are wooed with the promise of exciting cutting edge projects. FTD is supposed to be the leader in this market space but soon the honeymoon is over.

Cons

When you are hired you are not informed of the level of support the entire company is responsible for during peak seasons which are typically Valentines Day and Mothers Day. During the months prior to and then the weeks after all employees are working 10 - 14 days Everyday with only 1 day off per week.. There are no lunch breaks and employees are required to enjoy their lunch @ their desks during these times. The new owner Mark Goldston from United Online is a breath of fresh air - coming in and trying to give FTD employees extra days off only to have the old mgmt @ FTD take it away saying they cannot allow more time off due to holidays which have become a constant. The pressure is extreme and only a select few receive any credit whatsoever. Those who have survived and been there the longest get the promotions however many times they lack the real experience to lead. FTD is lead by managers who manage workflow @ the employees cost - health and personal time is of no concern of theirs.
FTD needs to lead their market space rather than just follow the lead of others.

Advice to Senior Management

Empower your employees, treat their personal life with respect and honor them with respect for jobs well done. Create true leaders our of your management staff and reduce turnover. FTD has had a reputation for many years as a place that burns their employees out. Allow Mark to actually run FTD - the employees will love you for it!

Pros

Good people to work with. Close to home. My position gives me a certain amount of freedom, however there are some that don't.

Cons

Health insurance lacking. With the current economy, employees are concerned about the future of their jobs. Right now there are heavy workloads.

Advice to Senior Management

I feel that management should be talking more with the employees to find out what their concerns are. More employee input.