FTD Reviews

Updated October 1, 2014
Updated October 1, 2014
48 Reviews
3.1
48 Reviews
Rating Trends

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Mark R. Goldston
17 Ratings

Employee Reviews

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  1.  

    Good company with opportunities to grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FTD full-time (more than 10 years)

    Pros

    Good people to work with. Good Atmosphere.

    Cons

    Can get a little stressful around holidays

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Interesting Company; Too Short-Term Focused

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL

    I have been working at FTD full-time (more than an year)

    Pros

    Flexible dress code, people are very nice. Not much politics and senior management is generally accessible. people are willing to pitch in and help one another solve problems.

    Cons

    Some of the tools, particularly for customer service are incredibly outdated. The holidays can be like a death march with people in the office long hours for two weeks straight.

    Advice to ManagementAdvice

    Find some time to think beyond the current quarter.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  3.  

    Nice Company with problems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior QA Analyst in Downers Grove, IL
    Former Employee - Senior QA Analyst in Downers Grove, IL

    I worked at FTD full-time (more than 5 years)

    Pros

    Small company, open to suggestions for changes and enhancements

    Cons

    Employs people who are allowed to bully other people
    You are expected to work late nights and on weekends

    Advice to ManagementAdvice

    Watch out for the people who are positions of authority and how they interact with others, especially their underlings. There was a lot of mental abuse going on there.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5.  

    great people to work with, comfortable casual environment

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FTD

    Pros

    casual dress, friendly colleagues, fast paced work

    Cons

    revenue goals can interfere with customer service

  6.  

    Exciting and Challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management in Downers Grove, IL
    Current Employee - Management in Downers Grove, IL

    I have been working at FTD full-time (more than 5 years)

    Pros

    Plenty of opportunities to apply individual talents

    Cons

    Lacks a defined culture that embraces employee development

    Advice to ManagementAdvice

    Don't set so much weight on top management (EVPs) for driving the organizations future. Reach out to ALL levels of the organization to solicit input. Consider the facilitation of 360 evaluations to identify opportunities for top level executive management to identify and address their (leadership) weaknesses. Address the silo mentality that exists throughout the organization. Focus more on growing customer satisfaction over growing profits.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    It's an okay resting point with decent pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Manager in Medford, OR
    Former Employee - Customer Service Manager in Medford, OR

    I worked at FTD full-time (less than an year)

    Pros

    Fun environment for high stress.

    Cons

    no balance in work load for senior leadership. Senior leadership does not develop current leaders for forward momentum. Not sure what the director does.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Great place to work, womderful people and great experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Essex, CT
    Former Employee - Customer Service Representative in Essex, CT

    I worked at FTD full-time (less than an year)

    Pros

    you work with people of all ages and they are all willing to help no matter what and your customers are never the same but they are all fun to work with.

    Cons

    The schedules always changed and you would look before you would leave work adn come in the next day and you would either be late early or not have to work.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Missed Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management in Downers Grove, IL
    Former Employee - Management in Downers Grove, IL

    I worked at FTD full-time (more than 8 years)

    Pros

    -Excellent employee loyalty in some departments
    -Hard workers who care about success and are passionate for their business and fellow employees
    -Compensation packages are fair (and in some departments, above market)

    Cons

    -Decision making at the management level is painfully slow
    -Company is risk-averse and conservative (too slow moving for ecommerce)
    -Like many publicly held companies, there is too much long-term sacrifice for short-term gain
    -Expect no personal life for the 3 weeks leading up to Christmas, Valentine's Day and Mother's Day

    Advice to ManagementAdvice

    -Invest in innovation
    -Remove built-in layers of bureaucracy
    -Invest in training and employee retention programs

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    After being purchased, it was all downhill from there...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Business Consultant in Philadelphia, PA
    Former Employee - Field Business Consultant in Philadelphia, PA

    I worked at FTD full-time (more than 3 years)

    Pros

    Work from home environment, and working with local florists, who are the hardest working people I have ever met. You get to be very close with them, and involved in their lives, and feel a great deal of satisfaction in trying to help their business become better.

    The money was good for the job responsibilities you have.

    Cons

    The has been a lot of senior management turnover, and thus, the direction and focus of the company keeps changing. They say they are a partner of the local florist, but they really are not. There is so much politics involved here that it makes it hard to do your job and maintain any sense of integrity.

    The company is not growing, so there is very limited career advancement opportunities.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Executive overhaul is needed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst/Project Manager in Downers Grove, IL
    Former Employee - Business Analyst/Project Manager in Downers Grove, IL

    I worked at FTD full-time (more than 3 years)

    Pros

    Company does an excellent job of finding smart and talented people.

    Cons

    Severe lack of leadership and strategy or stratedgy that's inconsistent with the company's vision/mission

    Advice to ManagementAdvice

    Clean house at the executive management level. The company is notorious for indecision, unrealistic expectations of how much time should be spent on a job, poor process, significant spend on projects that will do little to move the needle and lack of commitment towards making progress on the larger strategic projects that are really critical to the overall organizations success (ecommerce and crm redesign). Additionally, the overhaul is needed at the executive level because the people that are in place today, do not know what to do with the talent that they bring in. They do not know how to empower and motivate people. Rather there is a toxic culture that is riddled with finger pointing, personal agendas, and bad politics.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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