FTD

www.ftd.com

FTD Reviews

Updated January 18, 2015
Updated January 18, 2015
52 Reviews
3.0
52 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Mark R. Goldston
17 Ratings

Review Highlights

Pros
  • Great vacation time offered to full time employees (in 3 reviews)

  • None of the employees charged with supporting the seasonal members lost their cool, were impatient or in any treated the (in 3 reviews)


Cons
  • Some of the tools, particularly for customer service are incredibly outdated (in 4 reviews)

  • Long hours during blackout time with Mandatory overtime (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good company with opportunities to grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FTD full-time (more than 10 years)

    Pros

    Good people to work with. Good Atmosphere.

    Cons

    Can get a little stressful around holidays

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Poor Management

    Former Employee - Call Center Operator
    Former Employee - Call Center Operator

    I worked at FTD

    Pros

    Friendly co-workers, excellent program to work on for the sales and customer service. Co-workers are actually willing toi help you rather than let you flounder.

    Cons

    Management doesn't care it's all about their image and the numbers. The are rude and very disrespectful to the employees and the temporary employees as well.

    Advice to ManagementAdvice

    Stop caring about the production and the high end and corporate sales people and focus on the employees. Give better feedback to the employees and that includes the temps. Give better training yourselves.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    All About the Numbers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FTD full-time (more than a year)

    Pros

    Most of the people are nice and demonstrate professional respect for each other.

    Cons

    Unrealistic expectations, could care less about their people, and only focus on the numbers. Training is practically nonexistent, many have to figure out their roles on their own.

    Advice to ManagementAdvice

    Invest in your people and their development and you will see a positive change in your precious numbers. Stop forcing people who are salary to work all these hours if you are not going to offer comp time when the work is slow.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Exciting with plenty of opportunities if you can get beyond the long term leaders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management in Chicago, IL
    Current Employee - Management in Chicago, IL

    I have been working at FTD

    Pros

    Lots of opportunities to be proactive in bettering day-to-day business

    Cons

    Difficult to break through the complacency of long term leaders.

    Advice to ManagementAdvice

    Embrace leadership training and development, further skills development, and promote opportunities for employee engagement in improvement opportunities--removing barriers to do so...barriers such as the long term leadership that really doesn't lead, but instead--controls.

    Recommends
    Positive Outlook
  6. 3 people found this helpful  

    Great people, environment is very fast paced and occasionally stymied by the beuracracy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at FTD

    Pros

    Very casual, almost start up atmosphere. Generally good people. Fast-paced if you like that. Also an older leaning demographic in terms of age range, though good to get your foot in the door. Pretty open about telecommuting ( a must in an area prone to inclement weather ), though you will jump through hoops to get the VPN. Generally if you are commuting from Chicago/north/west suburbs you will be going against traffic so the drive is bearable. Despite the economic issues of being a company that sells a non-essential commodity, it's growing at a pretty good clip.

    Cons

    Fast-paced if you don't like it. There was definitely some degree of micromangement. High turnover and office politics ( of course thats a given in any corporate environment) sometimes made for uncomfortable times. Expect a long grind during flower-heavy holidays and being there late and/or weekends. If you're young you might be in the minority of employee makeup. There's also been a lot of changes over the past three years so there's been some shakeups. Do not expect a lot of work life balance.

    Advice to ManagementAdvice

    Trust your departments when they make decisions. They have stake in this company too. Also don't alienate them as you go through growing pains as a company.

    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    CHURN and BURN

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Person in Downers Grove, IL
    Current Employee - Sales Person in Downers Grove, IL

    I have been working at FTD full-time (more than a year)

    Pros

    Excellent benefits and 401K match. If you work in sales and are hitting your number the commission can greatly supplement your income. Most employees are friendly and work well together.

    Cons

    HIGH STRESS and HIGH TURNOVER, not enough support from management to grow your career. I believe the company likes yes people and want you to follow protocol even if its wrong. I have had people be downright disrespectful at times. They try to intimate you and berate you in front of your peers instead of pulling you aside to offer constructive criticism. My belief is that they have some managers in roles who can't management properly and they really are not leaders. VERY POLITICAL!!!

    Advice to ManagementAdvice

    Please do not continue to promote people to management roles based on tenure, make sure managers can lead and develop others along the way. Create a sandbox(Open Door Policy) and be open to feedback from your employees and realize the organization is only as strong as its weakest link(Develop your Talent).

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Interesting Company; Too Short-Term Focused

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL

    I have been working at FTD full-time (more than a year)

    Pros

    Flexible dress code, people are very nice. Not much politics and senior management is generally accessible. people are willing to pitch in and help one another solve problems.

    Cons

    Some of the tools, particularly for customer service are incredibly outdated. The holidays can be like a death march with people in the office long hours for two weeks straight.

    Advice to ManagementAdvice

    Find some time to think beyond the current quarter.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Nice Company with problems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior QA Analyst in Downers Grove, IL
    Former Employee - Senior QA Analyst in Downers Grove, IL

    I worked at FTD full-time (more than 5 years)

    Pros

    Small company, open to suggestions for changes and enhancements

    Cons

    Employs people who are allowed to bully other people
    You are expected to work late nights and on weekends

    Advice to ManagementAdvice

    Watch out for the people who are positions of authority and how they interact with others, especially their underlings. There was a lot of mental abuse going on there.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10.  

    It's an okay resting point with decent pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Manager in Medford, OR
    Former Employee - Customer Service Manager in Medford, OR

    I worked at FTD full-time (less than a year)

    Pros

    Fun environment for high stress.

    Cons

    no balance in work load for senior leadership. Senior leadership does not develop current leaders for forward momentum. Not sure what the director does.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Exciting and Challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management in Downers Grove, IL
    Current Employee - Management in Downers Grove, IL

    I have been working at FTD full-time (more than 5 years)

    Pros

    Plenty of opportunities to apply individual talents

    Cons

    Lacks a defined culture that embraces employee development

    Advice to ManagementAdvice

    Don't set so much weight on top management (EVPs) for driving the organizations future. Reach out to ALL levels of the organization to solicit input. Consider the facilitation of 360 evaluations to identify opportunities for top level executive management to identify and address their (leadership) weaknesses. Address the silo mentality that exists throughout the organization. Focus more on growing customer satisfaction over growing profits.

    Recommends
    Positive Outlook
    Approves of CEO

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