FTD

  www.ftd.com
  www.ftd.com

FTD Reviews

Updated November 26, 2014
Updated November 26, 2014
50 Reviews
3.0
50 Reviews
Rating Trends

Recommend to a friend
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Mark R. Goldston
17 Ratings

Review Highlights

Pros
  • Great vacation time offered to full time employees (in 3 reviews)

  • None of the employees charged with supporting the seasonal members lost their cool, were impatient or in any treated the (in 3 reviews)


Cons
  • Some of the tools, particularly for customer service are incredibly outdated (in 4 reviews)

  • Long hours during blackout time with Mandatory overtime (in 3 reviews)

More Highlights

Employee Reviews

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  1.  

    Seasonal position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Downers Grove, IL
    Former Employee - Customer Service Representative in Downers Grove, IL

    I worked at FTD as a contractor (less than an year)

    Pros

    - You know your schedule a month ahead of time so you can plan your life accordingly
    - Team leads are knowledgeable about product and are willing to help

    Cons

    - One week of training does not cover most situations you encounter
    - Hideously old computer equipment crashes twice a day, work force yells at you if you have to call them to reboot
    - You're expected to sell and upsell, but you get no commissions for doing so
    - During season you are expected to show up at 5:00 AM to work

    Advice to ManagementAdvice

    Invest in newer equipment, pay sales commissions to ALL employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Great group of people and good career growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FTD full-time (more than 10 years)

    Pros

    Generally good management team. Team oriented environment. Great place to learn and grow

    Cons

    Could use a little more privacy - open really low cube environment

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    It's the American Sweatshop!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at FTD full-time (more than an year)

    Pros

    time off in the summer,

    Cons

    Long hours during blackout time with Mandatory overtime! Unrealistic expectations, pay is poverty level, Seasonal reps make more money then you. They think because you might be able to bonus that should make up for it. If you don't bonus you make less then people you are helping. 1 week of training then hours cut in half and when you come back and are on your own. They just want bodies to fill empty spots.Not allowed to have tissue, hand sanitizer at your desk but managers desks are covered with junk. The worst job for you self esteem, they always tell you what you do wrong and have no problem doing it in front of others.

    Advice to ManagementAdvice

    Managers are one big clique and you can overhear them talking about others. they all take breaks together and leave everyone and you have to wait for them to come back in to get help. Managers dress inappropriately but expect you to follow the rules. They eat at their desk but you can't have anything at your desk. They want you to tell customers whatever they want to hear so they don't submit facebook, twitter or BBB complaints. Really need to clean house of most managers and start
    over. Huge divide between CSRs and managers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    unprofessional employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FTD

    Pros

    some great team leaders and human resources

    Cons

    very unprofessional staff, unfair to long term employees

    Advice to ManagementAdvice

    Stay away from hiring too many young, unprofessional, uneducated people.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    very time and energy learning alot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Centerbrook, CT
    Former Employee - Customer Service Representative in Centerbrook, CT

    I worked at FTD full-time (less than an year)

    Pros

    great products good pay training onsite

    Cons

    have to travel and early mornings and afternoons

    Advice to ManagementAdvice

    be nice

    Recommends
    Neutral Outlook
  7.  

    Great People, Great Headaches

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Downers Grove, IL
    Current Employee - Anonymous Employee in Downers Grove, IL

    I have been working at FTD full-time (more than 5 years)

    Pros

    Seriously, most of the varying departments are filled with people who want to run successful programs, but hit much interference from dueling executives with redundant domain over the divisions. Benefits are terrific. Lots of vacations and paid holidays

    Cons

    The business plan is to run two competing divisions, Consumer and Florist. Florist are supposed to attract new independent retailers to sign up and pay for their network. Consumer runs an online drop ship site that directly competes with those florists for orders. My metaphor for the company is the two headed snake fighting over its own tail. Also Expect to work LONG hours year round, and weekends over Christmas, Valentine's Day and Mother's Day.

    Advice to ManagementAdvice

    Adopt practices that assure higher quality products are delivered. Commit to an offer and stick with it, as it can be confusing when visiting the site and finding the product differently priced each time you visit. Stop spamming your customers, which results in climbing unsubscribe rates.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    My experience at FTD was Wonderful experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Jacksonville, AR
    Former Employee - Customer Service Representative in Jacksonville, AR

    I worked at FTD full-time (more than 8 years)

    Pros

    The best reasons to work for FTD was having fun, easy job. and the best customers ever.

    Cons

    The only downside of the company was the the presser of losing your job if your sells were not up.

    Advice to ManagementAdvice

    Keep your employees encouraged and stay with good training.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Implementation Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Implementation and Training Specialist in Downers Grove, IL
    Former Employee - Implementation and Training Specialist in Downers Grove, IL

    I worked at FTD full-time (more than 5 years)

    Pros

    Great co-workers, airline miles, corporate cellphone, and hotel points.

    Cons

    Low wages, executive decision-making, customers are extremely difficult, travel is not counted as part of the work week, not given tools needed to do the job, and disregard for work-life balance.

    Advice to ManagementAdvice

    The current management is new and needs to recognize the employees are what drive the business! Right now, the primary focus is sales and statistics; but, if all the employees leave because of poor management what kind of statistics can be generated?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Customer Service Representatives are not valued if they're hired

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FTD full-time

    Pros

    Benefits (although the health insurance isn't that great if you have a major need).

    Cons

    The holiday season starts ramping up in late October for Thanksgiving and Christmas (3rd biggest holiday), then we start again during January for Valentine's Day (2nd biggest). March is devoted mostly to customer service issues, then we start gearing up in April fir Mother's Day (our biggest holiday). June's mostly customer service issues. So, most of the year, there are ample opportunities for stress.

    Pay isn't great and raises are dismal. It can be nearly impossible to meet bonus targets unless you're a born salesperson, a good actor, a good liar, or n have certain other personality traits which I don't possess. There is little autonomy, creativity, or brainpower necessary for this job. It becomes robotic.

    There are a few cliques, which I find counterproductive. Fir a time, I worked for a manager with one of the larger groups, and I was not in with the in crowd. There are also employees I'm other departments who take it upon themselves to act like your manage. I can talk with the director when I have sufficient documentation.

    Advice to ManagementAdvice

    Take us seriously - some of us have a lot of experience in the real world and more education than some of the people over on your side. We man the front line and have many suggestions that could help improve the company's bottom line. Consider raising core reps' compensation-if you're paying seasonals $11/hr, should we not be at least $1 more/hr (+theoretical) bonus to you. Consider onshoring more jobs - some of the messes we have to clean up after could be easily avoided, or consider more intensive training, including spelling, English grammar and diction for the offshored. Speaking of seasonals, would it be possible to find people who might be a little more reputable and who actually do the job, rather than people with gang tattoos who expect others to take their calls, or sit on one order in a queue for .5 hour without doing anything? Sorry, but that's a waste of money....

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    would I do it again... jury is still out, .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cust, Service Representative in Downers Grove, IL
    Former Employee - Cust, Service Representative in Downers Grove, IL

    I worked at FTD as a contractor (less than an year)

    Pros

    Nice people, good training ( although was trained almost longer than was on the phones), good "help'... nice facility.

    Cons

    Where do I start.... I knew what I was gettng into in the, what could loosely be described as an interview. The "interview" consisted of a computerized spelling and order entry test. Now I admit my spelling has gone downhill with the advent of spell check. My typing has never been fast due to a physical condition. That being said you could tell they were looking for warm bodies. I was able to take the spelling test 4x's and order entry 2x's. I needed to reach a certain passing # to move on. I am sorry,, but what use is a test if you can take it till you pass?.. Then the second part of the interview... signng papers and doing drug test... They never asked me any questions re my background, past work... All they wanted it permission to do a back ground check and drug test.

    Then you were hired. I could have sounded like porky pig... and gotten the job....
    The employment agreement said you would work 40 hours a week, plus have mandatory overtime. This is a bit of a lie. After 40 hrs of "training" (6:30 -3 or 3:30 -midnight) you worked only 20 hours the nxt week. It is called your "nesting" period. The easiest way to describe this is for 40 hours yo are told how to swim never touching the water for practice. Then thrown into the deep area (on the phones) with 3 lifeguards (people walking around to help you) helping 40 people stay afloat. Really? I have a customer on my line.. .I have no Idea how to help them... and I have to wait for 1 of three people to assist?

    There are many other quirks about the position... some good some bad. Would I do this again, if asked back... depends.. how badly do I need 11.00 per hour?.....

    Advice to ManagementAdvice

    Do not lie about the hours. Be upfront. You have people hired for a finite time tell them exactly what to expect so they can manage their finances better. Get more hands on training, and more help on the floor.

    Recommends
    Neutral Outlook
    No opinion of CEO

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