FXCM

  www.fxcm.com
  www.fxcm.com

FXCM Reviews

Updated December 10, 2014
Updated December 10, 2014
130 Reviews
3.1
130 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
FXCM CEO and Director Drew Niv
Drew Niv
72 Ratings

Review Highlights

Pros
  • good place to start if you are new to the industry and market (in 9 reviews)

  • You'll learn a lot and the opportunity for exposure and hands on experience exceeds those top positions at big banks (in 7 reviews)


Cons
  • The company is corrupt, especially on the upper management level; lacks ethics and integrity; (in 8 reviews)

  • High turnover, poor handling of bad staffing choices (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Great first time experience. Learned a lot about forex.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Relationship Manager in Plano, TX
    Former Employee - Senior Relationship Manager in Plano, TX

    I worked at FXCM full-time (more than an year)

    Pros

    Great hands on work experience. So great people on the entry level who will work with you and support you.

    Cons

    Internal promotion of management leads to a cycle of nepotism and lack of quality management. Lack of possible growth in movement upward.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Questionable Practices

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support in New York, NY
    Former Employee - Tech Support in New York, NY

    I worked at FXCM full-time (more than an year)

    Pros

    Having worked in the IT department i can say that the technology is impressive. The salary is fair but the health benefits are quite good and the employee contribution is very reasonable.

    Cons

    Having come from Fortune 500 companies i was quite unaccustomed to the rampant nepotism. There are so many people in positions that they are clearly not qualified for. One, however, must keep in mind that although it is a publicly traded company, almost all of the stock is owned by the founder and his family members so you essentailly have a pulicly traded family owned business.

    Advice to ManagementAdvice

    If anything, make any effort to promote people who work hard and demonstrate inititiative as opposed to the obligatory handing out of plums to the well connected.
    Stop advertising bonuses you have no intention of paying out.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Good entry level role

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Service Representative
    Former Employee - Financial Service Representative

    I worked at FXCM full-time (more than an year)

    Pros

    Lots of professional training, managers give guidance and quasar reviews, friendly people, team atmosphere.

    Cons

    Company does not appreciate its human capital, lack of growth opportunities outside management, compartmentalized departments.

    Advice to ManagementAdvice

    Figure out how to identify and appreciate your best employees and reward them financially.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FXCM

    Pros

    People are amazing. this is a great place to work. I had so much fun. It was just awesome. I got to work on some great analytics projects that turned out to be very helpful

    Cons

    Environment, alot of people yelling, because it is forex i cannot believe how loud it was. People were in early because of time differences.

  6. 1 person found this helpful  

    Good Internship Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Programming Services Intern in New York, NY
    Former Employee - Programming Services Intern in New York, NY

    I worked at FXCM as an intern (less than an year)

    Pros

    Given substantial responsibility and learned a lot using the various platforms.

    Cons

    Compensation is a bit low.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Great for some, not so for others.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FXCM full-time (more than 5 years)

    Pros

    Trading nerds are very welcome here!
    Some positions allow work-from-home flexibility.
    If you're mobile, there are positions available in other countries- sometimes long term.
    The people that make FXCM are easy to get along with. Not much internal drama or fighting.

    Cons

    There is a high burn out rate for the entry-level service and sales positions.
    There is a lack of timely communications between teams/departments.
    Advancement is difficult for the majority of new hires because internal growth is slower than ideal.

    Advice to ManagementAdvice

    Involve staff in decision making- don't just lay out what's going to change but rather get insight and input ahead of policy/organizational change, let employees see the thought process and contribute solutions.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8. 5 people found this helpful  

    Very good time with the company! Great 5 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - FX Sales Broker in New York, NY
    Former Employee - FX Sales Broker in New York, NY

    I worked at FXCM full-time (more than 5 years)

    Pros

    A lot of room for growing. Company is very flat. If you are a hard worker, at the end of the year you can expect between 10% to 15% increase of your salary. You learn a lot about the FX markets and platforms. The industry change very fast, so there is time to get bored. Everyday you learn something new.

    Cons

    Low starting salary. Departments do not seems sync with the overall company goals. Every department creates its own boundaries creating inefficiencies in the work flow and do not consider how that can impact the bottom line (The client). You have to know employees in every department if you want to get the things done.

    Advice to ManagementAdvice

    Cultivate the good talent. Do not only promote people because of loyalty. Loyalty is good, but if those loyal people do not have talent, they create bureaucracy and talented employees leaves the firm without telling you the reasons.

    Recommends
    Neutral Outlook
    Approves of CEO

    FXCM Response

    Dec 11, 2013Human Resources

    Thank you for your feedback. We are glad that you feel you had a great experience working at FXCM and would recommend our company to a friend as an employer of choice. We also appreciate the ... More

  9. 2 people found this helpful  

    Great experience working as a FX Broker Intern doing sales and financial services.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - FX Broker Intern in San Francisco, CA
    Current Employee - FX Broker Intern in San Francisco, CA

    I have been working at FXCM as an intern (less than an year)

    Pros

    Work environment, employees, work ethic, and overall ability to be proactive.

    Cons

    Limited upward mobility and no clear focus on tasks assigned.

    Advice to ManagementAdvice

    Have a deeper emphasis on ensuring the ground level employees are doing what needs be done and learning to propel them in years to come with their careers.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Fast paced work environment, good management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Services Representative in Plano, TX
    Current Employee - Financial Services Representative in Plano, TX

    I have been working at FXCM full-time (less than an year)

    Pros

    Working for FXCM has been a good experience. Management is very competent and accessible. The company is full of respectable and impressive people. Keeping an eye on the forex market and knowing about trading is necessary.

    This job provides exposure and opportunities that will prove especially valuable if the FX Market continues to grow in popularity.

    Cons

    The job is very fast paced and can be a grind. The upside to this is that anyone in this position will learn a lot, quickly.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 3 people found this helpful  

    Micro-managed underpaid sweatshop.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Service Representative in New York, NY
    Former Employee - Financial Service Representative in New York, NY

    I worked at FXCM full-time (more than an year)

    Pros

    Listed comany, does look good on resume.
    You do learn a lot about trading Forex.
    Colleagues are nice.

    Cons

    Being abused by clients but they are always right.
    Things can change within days, new systems and products to learn, clients want immediate answers to everything and RIGHT NOW, management call this 'dynamic and fast moving', in reality its a mess but an FSR is the first port of call and they are all deemed as the experts.
    Live chat support, hours and hours a day, everyday on live chat. If a client is angry or leaves bad chat feedback, you have to call that angry client and see what else can be done for them and get more abuse.
    Supporting clients that have no clue how to trade and we shouldnt even onboard them.
    Micromanagement, even a bathroom break has to be cleared by a team leader. Management want to know what you are doing all the time.
    Pointless metrics and goals.
    Personal opinions from colleagues used against you in the quarterly review.
    Your job is most likely being outsourced over to the middle east.

    Advice to ManagementAdvice

    Back off a little, the role of an FSR can be very stressful. A little less of the micro management and advising on matters that you have never really dealt with ever before or ever will. Dont they have important 'management' things to do rather than care so much what the 'bottom feeders' whom they have never met before are doing? Try and not hire your family members as senior management, hire externally. I've never seen anything like it before and I hope I never will again.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    FXCM Response

    Oct 21, 2013Human Resources

    Thank you for your feedback. We regret to receive 1 out of 5 stars and an overall outlook of “not the place to be.”

    We agree with you in that there is a lot to learn in this position and that
    ... More

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