FXCM Reviews

Updated August 24, 2015
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143 Employee Reviews

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  1. Helpful (4)

    Questionable Practices

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support in New York, NY
    Former Employee - Tech Support in New York, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at FXCM full-time (More than a year)

    Pros

    Having worked in the IT department i can say that the technology is impressive. The salary is fair but the health benefits are quite good and the employee contribution is very reasonable.

    Cons

    Having come from Fortune 500 companies i was quite unaccustomed to the rampant nepotism. There are so many people in positions that they are clearly not qualified for. One, however, must keep in mind that although it is a publicly traded company, almost all of the stock is owned by the founder and his family members so you essentailly have a pulicly traded family owned business.

    Advice to Management

    If anything, make any effort to promote people who work hard and demonstrate inititiative as opposed to the obligatory handing out of plums to the well connected. Stop advertising bonuses you have no intention of paying out.


  2. Helpful (3)

    Great first time experience. Learned a lot about forex.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Relationship Manager in Plano, TX
    Former Employee - Senior Relationship Manager in Plano, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at FXCM full-time (More than a year)

    Pros

    Great hands on work experience. So great people on the entry level who will work with you and support you.

    Cons

    Internal promotion of management leads to a cycle of nepotism and lack of quality management. Lack of possible growth in movement upward.


  3. Helpful (1)

    Good entry level role

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Service Representative
    Former Employee - Financial Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at FXCM full-time (More than a year)

    Pros

    Lots of professional training, managers give guidance and quasar reviews, friendly people, team atmosphere.

    Cons

    Company does not appreciate its human capital, lack of growth opportunities outside management, compartmentalized departments.

    Advice to Management

    Figure out how to identify and appreciate your best employees and reward them financially.


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  5. Helpful (1)

    Great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    People are amazing. this is a great place to work. I had so much fun. It was just awesome. I got to work on some great analytics projects that turned out to be very helpful

    Cons

    Environment, alot of people yelling, because it is forex i cannot believe how loud it was. People were in early because of time differences.


  6. Helpful (2)

    Great for some, not so for others.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at FXCM full-time (More than 5 years)

    Pros

    Trading nerds are very welcome here! Some positions allow work-from-home flexibility. If you're mobile, there are positions available in other countries- sometimes long term. The people that make FXCM are easy to get along with. Not much internal drama or fighting.

    Cons

    There is a high burn out rate for the entry-level service and sales positions. There is a lack of timely communications between teams/departments. Advancement is difficult for the majority of new hires because internal growth is slower than ideal.

    Advice to Management

    Involve staff in decision making- don't just lay out what's going to change but rather get insight and input ahead of policy/organizational change, let employees see the thought process and contribute solutions.


  7. Helpful (1)

    Fast paced work environment, good management.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Representative in Plano, TX
    Current Employee - Financial Services Representative in Plano, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at FXCM full-time (Less than a year)

    Pros

    Working for FXCM has been a good experience. Management is very competent and accessible. The company is full of respectable and impressive people. Keeping an eye on the forex market and knowing about trading is necessary. This job provides exposure and opportunities that will prove especially valuable if the FX Market continues to grow in popularity.

    Cons

    The job is very fast paced and can be a grind. The upside to this is that anyone in this position will learn a lot, quickly.


  8. Helpful (5)

    Very good time with the company! Great 5 years

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FX Sales Broker in New York, NY
    Former Employee - FX Sales Broker in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at FXCM full-time (More than 5 years)

    Pros

    A lot of room for growing. Company is very flat. If you are a hard worker, at the end of the year you can expect between 10% to 15% increase of your salary. You learn a lot about the FX markets and platforms. The industry change very fast, so there is time to get bored. Everyday you learn something new.

    Cons

    Low starting salary. Departments do not seems sync with the overall company goals. Every department creates its own boundaries creating inefficiencies in the work flow and do not consider how that can impact the bottom line (The client). You have to know employees in every department if you want to get the things done.

    Advice to Management

    Cultivate the good talent. Do not only promote people because of loyalty. Loyalty is good, but if those loyal people do not have talent, they create bureaucracy and talented employees leaves the firm without telling you the reasons.

    FXCM Response

    Dec 11, 2013 – Human Resources

    Thank you for your feedback. We are glad that you feel you had a great experience working at FXCM and would recommend our company to a friend as an employer of choice. We also appreciate the ... More


  9. Helpful (4)

    Micro-managed underpaid sweatshop.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Service Representative in New York, NY
    Former Employee - Financial Service Representative in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at FXCM full-time (More than a year)

    Pros

    Listed comany, does look good on resume. You do learn a lot about trading Forex. Colleagues are nice.

    Cons

    Being abused by clients but they are always right. Things can change within days, new systems and products to learn, clients want immediate answers to everything and RIGHT NOW, management call this 'dynamic and fast moving', in reality its a mess but an FSR is the first port of call and they are all deemed as the experts. Live chat support, hours and hours a day, everyday on live chat. If a client is angry or leaves bad chat feedback, you have to call that angry client and see what else can be done for them and get more abuse. Supporting clients that have no clue how to trade and we shouldnt even onboard them. Micromanagement, even a bathroom break has to be cleared by a team leader. Management want to know what you are doing all the time. Pointless metrics and goals. Personal opinions from colleagues used against you in the quarterly review. Your job is most likely being outsourced over to the middle east.

    Advice to Management

    Back off a little, the role of an FSR can be very stressful. A little less of the micro management and advising on matters that you have never really dealt with ever before or ever will. Dont they have important 'management' things to do rather than care so much what the 'bottom feeders' whom they have never met before are doing? Try and not hire your family members as senior management, hire externally. I've never seen anything like it before and I hope I never will again.

    FXCM Response

    Oct 21, 2013 – Human Resources

    Thank you for your feedback. We regret to receive 1 out of 5 stars and an overall outlook of “not the place to be.” We agree with you in that there is a lot to learn in this position and that ... More


  10. Helpful (4)

    Great place to gain valuable international experience.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at FXCM full-time (More than 3 years)

    Pros

    The entrepreneurial atmosphere at FXCM is great for junior employees looking for an organization that truly values meaningful contributions to the company and rewards them with more exciting and challenging responsibilities. There are virtually no limits to what bright, driven, dedicated individuals can do at FXCM because new opportunities are consistently given to those who offer innovative solutions to challenges that the company faces. This includes, and almost certainly will involve, international opportunities. The partners are also very involved in what happens at the company on many levels - so direct interaction with the most senior management is not uncommon. For those interested in the challenge, FXCM is a great place to work.

    Cons

    High turnover and lack of stability. Because the company is so entrepreneurial, things are constantly changing. While this can be exciting it at times, it also leads to frustrations and disappointments.

    Advice to Management

    Constant changes and surprises may be good for the bottom line, but it's eating away at the human resources that make these goals come to fruition. Effective project planning, better training, and compensation that's more in line with comparable roles in the industry are all important for recruiting talent and keeping resources from flocking away.


  11. Helpful (1)

    Great Learning Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FXCM full-time (More than 5 years)

    Pros

    Opportunity to learn if you demonstrate intelligence to the right people. If you're interested in making a lateral move to another department there's always an opportunity to do so if you do good work and get good reviews from your managers. For those who are strategic and forward-thinking there are many leadership opportunities within the firm. Most managers are relatively young.

    Cons

    If you get stuck with a manager that doesn't recognize your talent, you may have reached a dead end. Pay is lower than other firms of similar size, but it has started to narrow the gap in some departments.



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