FairPoint Communications Reviews

Updated August 17, 2015
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FairPoint Communications CEO and Director Paul H. Sunu
Paul H. Sunu
14 Ratings

Pros
  • Good pay, benefits, commissions; opportunities for wage increases (in 7 reviews)

  • Great Job,lots of great people to meet,work,is good (in 4 reviews)

Cons
  • Senior Management is just looking to sell the company and cash out (in 4 reviews)

  • company that has no directions anymore because of the constant upper management turn around's (in 4 reviews)

More Pros and Cons

18 Employee Reviews

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  1. Decent pay, lack of fulfillment.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Manchester, NH
    Current Employee - Anonymous Employee in Manchester, NH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at FairPoint Communications full-time (More than a year)

    Pros

    The pay was above what I expected. Job was typically easy and not too taxing. Benefits were great.

    Cons

    Difficult to get training. Job lacked a specific direction and due to acting as a "Jack of all trades" there was not much room for education or advancement.

    Advice to Management

    Listen to your employees, train them in their current job instead of tacking on random extra tasks.


  2. Unstable Company Driven By Greed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Central Office Technician in Manchester, NH
    Former Employee - Central Office Technician in Manchester, NH
    Doesn't Recommend
    Negative Outlook

    I worked at FairPoint Communications full-time (More than 5 years)

    Pros

    salary, benefits, co-workers, union position The salary and benefits were great only because this is was a union position. My co-workers were amazing. We worked as a team. Very nice.

    Cons

    massive cuts to workforce, micromanagement, unreasonable demands, employees are treated awful by executive management and an unworkable environment. This company went into bankruptcy within 18 months of buying Verizon's NNE territory. After getting them out of bankruptcy, the company tried to replace union workers and was unsuccessful due to them being highly skilled. After a 4.5 month strike, this company laid off 10% of its workforce blaming loss of revenue but awarded themselves millions in bonus money. The company is now forcing technicians to work states away to cover for their layoffs and they don't have enough employees to do the work. STAY AWAY until this company is sold.

    Advice to Management

    lower management - get out and find a different job. This is a sinking ship. upper management - treat your employees with respect and you will get it back


  3. Call Center Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Department Supervisor in Manchester, NH
    Current Employee - Department Supervisor in Manchester, NH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at FairPoint Communications full-time (More than 10 years)

    Pros

    The benefits and salary are pretty good if you have any significant time with the company. New hires a bit lower though. Good products to sell and support.

    Cons

    Culture is lacking. There is a an us vs them attitude between union and management that makes it difficult to manage the business. There is a lack of support or appreciation from upper management and communication about the company's vision and their plans is very much lacking.

    Advice to Management

    Re-engage your managers. Most feel kept in the dark and that there is no room for growth and development.


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  5. Poorly managed let by hedge fund managers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Central Office Technician in Manchester, NH
    Current Employee - Central Office Technician in Manchester, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FairPoint Communications (More than 10 years)

    Pros

    salary is good and it is conveniently located for me

    Cons

    never know when the next bankruptcy or layoff will come

    Advice to Management

    sell


  6. Afraid to succeed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Manchester, NH
    Former Employee - Director in Manchester, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FairPoint Communications (More than 5 years)

    Pros

    Good Employees to work with, that want to succeed.

    Cons

    Current Management has a small company mentality that is afraid to execute projects and with the latest technology. They are always think in the past tense, and not looking or wanting to move forward.. Management need to be replace with enterprise mentality staff and ones that are not afraid to succeed.

    Advice to Management

    The board should look/review at the current management and figure. why Fairpoint lost 40 plus million dollars during a strike when other Company's like Verizion saved money..


  7. A challenging period of major changes.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Central Office Technician/Network Operations Center (COT-NOC) in Manchester, NH
    Former Employee - Central Office Technician/Network Operations Center (COT-NOC) in Manchester, NH
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good pay w/ considerable overtime, mostly because the cutover from Verizon systems to FairPoint systems went very poorly.

    Cons

    A struggling company that went spiraling out of control at systems cutover.

    Advice to Management

    A few courses in change management might have prevented Chapter 7.


  8. Helpful (1)

    Used to be good to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Central Office Technician in Manchester, NH
    Current Employee - Central Office Technician in Manchester, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FairPoint Communications full-time (More than 10 years)

    Pros

    benefits were good. currently on strike against company

    Cons

    company wants to strip away most benefits including company paid heath care and pension as well as outsourcing call center jobs to Louisiana.

    Advice to Management

    happy workers mean happy customers and a healthy bottom line. new leadership just doesn't get it.


  9. Fairpoint : Not a good place to work anymore.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Central Office Technician in Manchester, NH
    Former Employee - Central Office Technician in Manchester, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FairPoint Communications full-time (More than 10 years)

    Pros

    Pay is excellent. Benefits are excellent. Used to be Really Great Training. First level management were treated pretty well for a long time

    Cons

    Since being purchased by Fairpoint the company has gone down hill fast. Employees fought the sale but Fairpoint Promised so much it went through. Promised to hire 300 people. Every single day there were new e-mails welcoming so & so as a New VP..Every Single Day. They went bankrupt after the 1st year. All the New VP's were gone but so were the New Hires who had all been trained and were needed in the departments they worked. First level management now treated Very Badly and like any company the1st levels are the ones doing All the Work. Second levels were so bored they would just walk around the building all day criticizing Employees. Contract ended 8/2/14. Company put forward 65 Changes and Walked Away from Negotiations!! Union put forward contract which would SAVE the Company MILLIONS $$$. Never, ever had that happen in Over 27 Years. Fairpoint is No Good at running a Big Corporation! Previous names New England Telephone, Nynex, Bell Atlantic & Verizon Always put Customers First. Fairpoint, Not at all.

    Advice to Management

    Be appreciative of the Many Hardworking Employees. Get Rid of Dead weight (Stop hiding behind the Union and make them work or get rid of them). Those few stand out like sore thumbs. You Know That!


  10. Helpful (1)

    A decent company that is losing track of it's focus

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Central Office Technician in Manchester, NH
    Current Employee - Central Office Technician in Manchester, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FairPoint Communications full-time (More than 8 years)

    Pros

    Decent pay and benefits.Flexible time off if you need it

    Cons

    company that has no directions anymore because of the constant upper management turn around's. There use to be a lot more job growth but the company is looking to outsource all office work to low wage states or out of the USA. Then use low wage out of state contractors to do all the outside work

    Advice to Management

    company that has no directions anymore because of the constant upper management turn around's


  11. Great Exp

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Unix Systems Administrative in Manchester, NH
    Former Contractor - Unix Systems Administrative in Manchester, NH
    Recommends
    Approves of CEO

    I worked at FairPoint Communications as a contractor (Less than a year)

    Pros

    Good people, Good work culture.

    Cons

    I do not have anything negative to say.

    Advice to Management

    I do not have any advice to people I worked with.



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