FairPoint Communications

  www.fairpoint.com
  www.fairpoint.com

FairPoint Communications Reviews in Manchester, NH

Updated November 11, 2014
Updated November 11, 2014
54 Reviews
2.2
54 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
FairPoint Communications CEO and Director Paul H. Sunu
Paul H. Sunu
37 Ratings

Review Highlights

Pros
  • Good pay, benefits, commissions; opportunities for wage increases (in 7 reviews)

  • Great Job,lots of great people to meet,work,is good (in 4 reviews)


Cons
  • Senior Management is just looking to sell the company and cash out (in 4 reviews)

  • company that has no directions anymore because of the constant upper management turn around's (in 4 reviews)

More Highlights

12 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    A decent company that is losing track of it's focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Central Office Technician in Manchester, NH
    Current Employee - Central Office Technician in Manchester, NH

    I have been working at FairPoint Communications full-time (more than 8 years)

    Pros

    Decent pay and benefits.Flexible time off if you need it

    Cons

    company that has no directions anymore because of the constant upper management turn around's.
    There use to be a lot more job growth but the company is looking to outsource all office work to low wage states or out of the USA. Then use low wage out of state contractors to do all the outside work

    Advice to ManagementAdvice

    company that has no directions anymore because of the constant upper management turn around's

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Used to be good to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Central Office Technician in Manchester, NH
    Current Employee - Central Office Technician in Manchester, NH

    I have been working at FairPoint Communications full-time (more than 10 years)

    Pros

    benefits were good. currently on strike against company

    Cons

    company wants to strip away most benefits including company paid heath care and pension as well as outsourcing call center jobs to Louisiana.

    Advice to ManagementAdvice

    happy workers mean happy customers and a healthy bottom line. new leadership just doesn't get it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Fairpoint : Not a good place to work anymore.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Central Office Technician in Manchester, NH
    Former Employee - Central Office Technician in Manchester, NH

    I worked at FairPoint Communications full-time (more than 10 years)

    Pros

    Pay is excellent. Benefits are excellent. Used to be Really Great Training. First level management were treated pretty well for a long time

    Cons

    Since being purchased by Fairpoint the company has gone down hill fast. Employees fought the sale but Fairpoint Promised so much it went through. Promised to hire 300 people. Every single day there were new e-mails welcoming so & so as a New VP..Every Single Day. They went bankrupt after the 1st year. All the New VP's were gone but so were the New Hires who had all been trained and were needed in the departments they worked. First level management now treated Very Badly and like any company the1st levels are the ones doing All the Work. Second levels were so bored they would just walk around the building all day criticizing Employees. Contract ended 8/2/14. Company put forward 65 Changes and Walked Away from Negotiations!! Union put forward contract which would SAVE the Company MILLIONS $$$. Never, ever had that happen in Over 27 Years. Fairpoint is No Good at running a Big Corporation! Previous names New England Telephone, Nynex, Bell Atlantic & Verizon Always put Customers First. Fairpoint, Not at all.

    Advice to ManagementAdvice

    Be appreciative of the Many Hardworking Employees. Get Rid of Dead weight (Stop hiding behind the Union and make them work or get rid of them). Those few stand out like sore thumbs. You Know That!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Great Exp

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Unix Systems Administrative in Manchester, NH
    Former Employee - Unix Systems Administrative in Manchester, NH

    I worked at FairPoint Communications as a contractor (less than an year)

    Pros

    Good people, Good work culture.

    Cons

    I do not have anything negative to say.

    Advice to ManagementAdvice

    I do not have any advice to people I worked with.

    Recommends
    Approves of CEO
  6.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant for Engineering Department in Manchester, NH
    Former Employee - Administrative Assistant for Engineering Department in Manchester, NH

    I worked at FairPoint Communications full-time (more than 3 years)

    Pros

    Great Company Benefits. Great people to work with

    Cons

    Union did not Represent and fight for job when got laid off

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great benefits, great people, reasonable salary, more growth expected. Feels like some of the ELT work in a vacuum.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Engineer in Manchester, NH
    Current Employee - Sales Engineer in Manchester, NH

    I have been working at FairPoint Communications full-time (more than 3 years)

    Pros

    Growing list of products to offer customers to remain competitive. Absolutely the best and most ubiquitous data network architecture in Northern New England of any provider. Lofty growth plans with excellent promotions and incentive plans. Excellent benefits. Flexible work environment with many tele-work opportunities. Terrific CEO & CFO who are down to earth with an eye on the ground level issues, but keep their focus where it needs to be providing vision and focus for everyone in the organization.

    Cons

    NOTE: Typically, satisfied employees do not spend time researching salary or employment sites, so take this review with a grain of salt. Six months to a year ago, I would have sung praises of FairPoint. As a newcomer today, I probably would as well. ;)

    Some of the Executive leadership team doesn't venture out of the ivory tower often enough. They are creating policies, plans, and revenue objectives that are not achievable. The only folks paying the price appear to be the soldiers at ground level. The small business Sales segment is overcrowded (2013 & 2014). In general, channel stratification and market segmentation are fluid and loosely defined which causes wasted energy on conflict between the business segments. Union negotiations and a likely strike are coming in August 2014.

    Advice to ManagementAdvice

    Heed wide-spread employee complaints before the issues fester and create a toxic environment. Create policies and sales channel management strategies which foster a culture of support and develop strong teams. During the latter part of 2012 and all of 2013 the culture of support and teaming was deteriorated by newer channel and segmentation models designed to maximize competition and drive high-performance. Those models are typically sustainable for short periods of time before they create a toxic work environment that does far more harm to the organization than good. Looking ahead to 2014, the organization must make changes or it will suffer negative change via a high rate of attrition of its most valued employees. All teams within the company are being driven to do much more with much less and are feeling the same pressures and negative impacts of this culture change which occurred during 2012 & 2013.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Management doesn't know how to Manage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Analyst in Manchester, NH
    Current Employee - IT Analyst in Manchester, NH

    I have been working at FairPoint Communications full-time (more than an year)

    Pros

    The workload is there, especially if you like being busy. In addition, in IT at least, the job feels quite stable.

    Cons

    Where do I start? Managers are very good at creating an unintentionally toxic environment. They don't understand the needs of their employees, and don't seem to have any desire to begin understanding. On top of that, no one knows what anyone else is doing. We don't know or have visibility into most of our networks, and we don't even know what devices that most of our critical applications are running off of. It's a disorganized mess.

    Advice to ManagementAdvice

    Sit down with a consultant, and figure out what's ACTUALLY important for the company. Realize that you can't push forward into the future until you have a solid foundation, and work to build that foundation, and focus on creating a better infrastructure.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Company was too small to buy Verizon

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Splice Service Technician in Manchester, NH
    Former Employee - Splice Service Technician in Manchester, NH

    I worked at FairPoint Communications full-time (more than an year)

    Pros

    Pay, Benefits and work schedule

    Cons

    Upper management and Computer systems

    Advice to ManagementAdvice

    Listen to the suggestion being made by your employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Upper management are the "Keystone Cops" of Telecommunications.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support in Manchester, NH
    Current Employee - Tech Support in Manchester, NH

    I have been working at FairPoint Communications full-time (more than 10 years)

    Pros

    Good place for interns to work for the summer

    Cons

    No leadership whatsoever. Standard practice for even previously seen problems is the "Chicken Little" dance; panic and push the problem onto the next department to get it off my desk. Everything is reactive, not proactive addressing any problem. Will get rid of competent experienced personnel in favor of inexperienced people at very low wages.

    Advice to ManagementAdvice

    It's nice to see you all slapping each other on the back and giving each other huge un-earned bonuses. It's the underpaid people on the front lines who are getting the work done. Stop the practice of hiring hordes of vice-presidents with no telecommunications experience and barely discernible skills.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Getting better but painfully slow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Engineer in Manchester, NH
    Current Employee - Network Engineer in Manchester, NH

    I have been working at FairPoint Communications full-time (more than 3 years)

    Pros

    Good pay & benefits for the region, honest hard working staff.

    Cons

    Lack of enthusiasm for the business, market driven management, lack of clear overall direction. No fun (parties, etc etc)

    Advice to ManagementAdvice

    Provide clear goals for middle management and staff. Focus on customer quality of services, consolidate the product line, get rid of old technology. Loosen up, and start acting like a startup.

    Recommends
    Neutral Outlook
    Disapproves of CEO

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