FairPoint Communications

  www.fairpoint.com
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FairPoint Communications Reviews in Manchester, NH

Updated April 16, 2014
Updated April 16, 2014
46 Reviews

2.5
46 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
FairPoint Communications CEO and Director Paul H. Sunu
Paul H. Sunu
30 Ratings

9 Employee Reviews Back to all reviews

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  1.  

    Great Exp

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Unix Systems Administrative  in  Manchester, NH
    Former Employee - Unix Systems Administrative in Manchester, NH

    Pros

    Good people, Good work culture.

    Cons

    I do not have anything negative to say.

    Advice to ManagementAdvice

    I do not have any advice to people I worked with.

    Recommends
    Approves of CEO
  2.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant for Engineering Department  in  Manchester, NH
    Former Employee - Administrative Assistant for Engineering Department in Manchester, NH

    Pros

    Great Company Benefits. Great people to work with

    Cons

    Union did not Represent and fight for job when got laid off

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great benefits, great people, reasonable salary, more growth expected. Feels like some of the ELT work in a vacuum.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Engineer  in  Manchester, NH
    Current Employee - Sales Engineer in Manchester, NH

    Pros

    Growing list of products to offer customers to remain competitive. Absolutely the best and most ubiquitous data network architecture in Northern New England of any provider. Lofty growth plans with excellent promotions and incentive plans. Excellent benefits. Flexible work environment with many tele-work opportunities. Terrific CEO & CFO who are down to earth with an eye on the ground level issues, but keep their focus where it needs to be providing vision and focus for everyone in the organization.

    Cons

    NOTE: Typically, satisfied employees do not spend time researching salary or employment sites, so take this review with a grain of salt. Six months to a year ago, I would have sung praises of FairPoint. As a newcomer today, I probably would as well. ;)

    Some of the Executive leadership team doesn't venture out of the ivory tower often enough. They are creating policies, plans, and revenue objectives that are not achievable. The only folks paying the price appear to be the soldiers at ground level. The small business Sales segment is overcrowded (2013 & 2014). In general, channel stratification and market segmentation are fluid and loosely defined which causes wasted energy on conflict between the business segments. Union negotiations and a likely strike are coming in August 2014.

    Advice to ManagementAdvice

    Heed wide-spread employee complaints before the issues fester and create a toxic environment. Create policies and sales channel management strategies which foster a culture of support and develop strong teams. During the latter part of 2012 and all of 2013 the culture of support and teaming was deteriorated by newer channel and segmentation models designed to maximize competition and drive high-performance. Those models are typically sustainable for short periods of time before they create a toxic work environment that does far more harm to the organization than good. Looking ahead to 2014, the organization must make changes or it will suffer negative change via a high rate of attrition of its most valued employees. All teams within the company are being driven to do much more with much less and are feeling the same pressures and negative impacts of this culture change which occurred during 2012 & 2013.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Management doesn't know how to Manage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Analyst  in  Manchester, NH
    Current Employee - IT Analyst in Manchester, NH

    Pros

    The workload is there, especially if you like being busy. In addition, in IT at least, the job feels quite stable.

    Cons

    Where do I start? Managers are very good at creating an unintentionally toxic environment. They don't understand the needs of their employees, and don't seem to have any desire to begin understanding. On top of that, no one knows what anyone else is doing. We don't know or have visibility into most of our networks, and we don't even know what devices that most of our critical applications are running off of. It's a disorganized mess.

    Advice to ManagementAdvice

    Sit down with a consultant, and figure out what's ACTUALLY important for the company. Realize that you can't push forward into the future until you have a solid foundation, and work to build that foundation, and focus on creating a better infrastructure.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Company was too small to buy Verizon

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Splice Service Technician  in  Manchester, NH
    Former Employee - Splice Service Technician in Manchester, NH

    Pros

    Pay, Benefits and work schedule

    Cons

    Upper management and Computer systems

    Advice to ManagementAdvice

    Listen to the suggestion being made by your employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Upper management are the "Keystone Cops" of Telecommunications.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support  in  Manchester, NH
    Current Employee - Tech Support in Manchester, NH

    Pros

    Good place for interns to work for the summer

    Cons

    No leadership whatsoever. Standard practice for even previously seen problems is the "Chicken Little" dance; panic and push the problem onto the next department to get it off my desk. Everything is reactive, not proactive addressing any problem. Will get rid of competent experienced personnel in favor of inexperienced people at very low wages.

    Advice to ManagementAdvice

    It's nice to see you all slapping each other on the back and giving each other huge un-earned bonuses. It's the underpaid people on the front lines who are getting the work done. Stop the practice of hiring hordes of vice-presidents with no telecommunications experience and barely discernible skills.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Getting better but painfully slow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Engineer  in  Manchester, NH
    Current Employee - Network Engineer in Manchester, NH

    Pros

    Good pay & benefits for the region, honest hard working staff.

    Cons

    Lack of enthusiasm for the business, market driven management, lack of clear overall direction. No fun (parties, etc etc)

    Advice to ManagementAdvice

    Provide clear goals for middle management and staff. Focus on customer quality of services, consolidate the product line, get rid of old technology. Loosen up, and start acting like a startup.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9.  

    Degrading

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Manager Support  in  Manchester, NH
    Former Employee - Manager Support in Manchester, NH

    Pros

    Some fairly decent people to work with your peers

    Cons

    unfair treatment during evaluations , and peer to management relations

    Advice to ManagementAdvice

    Listen to your team

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Bankruptcy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Manager  in  Manchester, NH
    Former Employee - Customer Service Manager in Manchester, NH

    Pros

    The remaining people (rank and file)

    Cons

    Senior leadership has run the business into bankruptcy.

    Advice to ManagementAdvice

    Stop hiring Vice Presidents, and laying off the people who actually make the business run/profitable.

    Doesn't Recommend
    Disapproves of CEO

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