FairPoint Communications

www.fairpoint.com
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FairPoint Communications Reviews

Updated February 21, 2015
Updated February 21, 2015
64 Reviews
2.4
64 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
FairPoint Communications CEO and Director Paul H. Sunu
Paul H. Sunu
41 Ratings

Review Highlights

Pros
  • Good pay, benefits, commissions; opportunities for wage increases (in 7 reviews)

  • Great Job,lots of great people to meet,work,is good (in 4 reviews)


Cons
  • Senior Management is just looking to sell the company and cash out (in 4 reviews)

  • company that has no directions anymore because of the constant upper management turn around's (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good Pay, Average Benefits, No Employee Appreciation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Salaried Employee in Portland, ME
    Current Employee - Salaried Employee in Portland, ME

    I have been working at FairPoint Communications full-time (more than 8 years)

    Pros

    FairPoint Communications, like many telecommunications companies, offers higher than average compensation structures and average benefit packages. Depending on your position, work from home opportunities are possible which is helpful in the Northeast with bad weather. In general, the people who work at FairPoint are down-to-earth and nice. They care. No pretentions.

    Cons

    Overall, FairPoint doesn't put much investment into their employees. Performance Evaluations are assigned values on a curve (meaning that only a defined % can be rated above average, and a defined % have to be rated as below average). Physical work environments are poor - building maintenance is poor. Bonuses are haphazardly provided. Vision and mission are not consistently communicated or applied.

    Advice to ManagementAdvice

    Take care of the people who take care of your Customers.

    Recommends
    Positive Outlook
  2.  

    Roller coaster ride

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FairPoint Communications

    Pros

    Open door policies and a legitimate attempt at culture change gives me hope

    Cons

    No direction confusion lack of training

    Advice to ManagementAdvice

    Set the example before u pretend to lead by it

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Decent pay, lack of fulfillment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Manchester, NH
    Current Employee - Anonymous Employee in Manchester, NH

    I have been working at FairPoint Communications full-time (more than a year)

    Pros

    The pay was above what I expected. Job was typically easy and not too taxing. Benefits were great.

    Cons

    Difficult to get training. Job lacked a specific direction and due to acting as a "Jack of all trades" there was not much room for education or advancement.

    Advice to ManagementAdvice

    Listen to your employees, train them in their current job instead of tacking on random extra tasks.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Decent Company Pays well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FairPoint Communications

    Pros

    Good people, Opportunity to learn.

    Cons

    Upper management disconnect, secretive upper management

    Advice to ManagementAdvice

    Better Communication

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    A challenging period of major changes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Central Office Technician/Network Operations Center (COT-NOC) in Manchester, NH
    Former Employee - Central Office Technician/Network Operations Center (COT-NOC) in Manchester, NH

    I worked at FairPoint Communications

    Pros

    Good pay w/ considerable overtime, mostly because the cutover from Verizon systems to FairPoint systems went very poorly.

    Cons

    A struggling company that went spiraling out of control at systems cutover.

    Advice to ManagementAdvice

    A few courses in change management might have prevented Chapter 7.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Was best job in the world , now all non carreer employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FairPoint Communications

    Pros

    I enjoy the customers and being outside

    Cons

    All benefits have been taken away

    Advice to ManagementAdvice

    Show some value in employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    service tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Combination Technician in Burlington, VT
    Current Employee - Combination Technician in Burlington, VT

    I have been working at FairPoint Communications

    Pros

    love the work.good pay.great benefits.

    Cons

    hate the union,4 order/troubles a day to do.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Used to be a good company before the current regimen took over and decided to sacrifice service quality for profit.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Representative in Portland, ME
    Current Employee - Service Representative in Portland, ME

    I have been working at FairPoint Communications

    Pros

    Good pay for this area, used to be outstanding benefits but those are being eroded all the time.

    Cons

    Company in constant state of upheaval, frequent layoffs and reshuffling, management doesn't have a clue. Training is completely inadequate so when released from training thrown to the wolves.

    Advice to ManagementAdvice

    Remember your workforce is your best resource, listen to their ideas and suggestions.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Fairpoint

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Database Administrator in Portland, ME
    Former Employee - Database Administrator in Portland, ME

    I worked at FairPoint Communications

    Pros

    hourly rate of pay is good

    Cons

    program needs more communication with hourly employees

    Advice to ManagementAdvice

    consider the health insurance issues

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    Things are not going well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FairPoint Communications full-time (more than 8 years)

    Pros

    At this point, there aren"t any.

    Cons

    Treats employees and customers like garbage. Should sell the company while you still can.

    Advice to ManagementAdvice

    Sell to someone else.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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