FairPoint Communications

  www.fairpoint.com
  www.fairpoint.com

FairPoint Communications Reviews

Updated November 19, 2014
Updated November 19, 2014
53 Reviews
2.5
53 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
FairPoint Communications CEO and Director Paul H. Sunu
Paul H. Sunu
36 Ratings

Review Highlights

Pros
  • Good pay, benefits, commissions; opportunities for wage increases (in 7 reviews)

  • Great Job,lots of great people to meet,work,is good (in 4 reviews)


Cons
  • company that has no directions anymore because of the constant upper management turn around's (in 4 reviews)

  • Executive Leadership is lacking and unrelaistic, they don't understand the market they own and they don't care too (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Unstable - always threatened with layoffs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FairPoint Communications full-time (more than 3 years)

    Pros

    Middle management seems to care

    Cons

    Union employees are under the impression that they are entitled and the company owes them

    Advice to ManagementAdvice

    Recognize those that actually want to work to make the company better

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Used to be good to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Central Office Technician in Manchester, NH
    Current Employee - Central Office Technician in Manchester, NH

    I have been working at FairPoint Communications full-time (more than 10 years)

    Pros

    benefits were good. currently on strike against company

    Cons

    company wants to strip away most benefits including company paid heath care and pension as well as outsourcing call center jobs to Louisiana.

    Advice to ManagementAdvice

    happy workers mean happy customers and a healthy bottom line. new leadership just doesn't get it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Unstable - Looking to sell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive
    Current Employee - Account Executive

    I have been working at FairPoint Communications full-time (more than 3 years)

    Pros

    Very flexible schedule. If you can sell, they leave you alone. If not, prepare to be micromanaged.

    Cons

    Company is based in NC and doesn't care about the customers it serves in New England. Senior Management is just looking to sell the company and cash out. Very little room for growth or promotion. The Union is out on strike and the company just wants to keep selling - no excuses.

    Advice to ManagementAdvice

    Focus on your customers and your people. Have better transparency and communication.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Fairpoint : Not a good place to work anymore.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Central Office Technician in Manchester, NH
    Former Employee - Central Office Technician in Manchester, NH

    I worked at FairPoint Communications full-time (more than 10 years)

    Pros

    Pay is excellent. Benefits are excellent. Used to be Really Great Training. First level management were treated pretty well for a long time

    Cons

    Since being purchased by Fairpoint the company has gone down hill fast. Employees fought the sale but Fairpoint Promised so much it went through. Promised to hire 300 people. Every single day there were new e-mails welcoming so & so as a New VP..Every Single Day. They went bankrupt after the 1st year. All the New VP's were gone but so were the New Hires who had all been trained and were needed in the departments they worked. First level management now treated Very Badly and like any company the1st levels are the ones doing All the Work. Second levels were so bored they would just walk around the building all day criticizing Employees. Contract ended 8/2/14. Company put forward 65 Changes and Walked Away from Negotiations!! Union put forward contract which would SAVE the Company MILLIONS $$$. Never, ever had that happen in Over 27 Years. Fairpoint is No Good at running a Big Corporation! Previous names New England Telephone, Nynex, Bell Atlantic & Verizon Always put Customers First. Fairpoint, Not at all.

    Advice to ManagementAdvice

    Be appreciative of the Many Hardworking Employees. Get Rid of Dead weight (Stop hiding behind the Union and make them work or get rid of them). Those few stand out like sore thumbs. You Know That!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Dissapointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FairPoint Communications full-time (more than 10 years)

    Pros

    Benefits are great or were great

    Cons

    Company only cares about money not people or customers

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    This company is highly leveraged and treats its workers with no respect. They took on more than they could handle.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telephone Technician in Portland, ME
    Current Employee - Telephone Technician in Portland, ME

    I have been working at FairPoint Communications full-time (more than 10 years)

    Pros

    The pay is good but they have slashed all the benefits to nothing. Although the CEO got a huge raise this past year.

    Cons

    Their systems are horrible. Customers either get double or triple billed or don't get billed at all. Their systems have a hard time placing a simple telephone order for service. I believe they are headed for bankruptcy for a second time.

    Advice to ManagementAdvice

    Management doesn't get treated any better. Very poor Human relations company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    A decent company that is losing track of it's focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Central Office Technician in Manchester, NH
    Current Employee - Central Office Technician in Manchester, NH

    I have been working at FairPoint Communications full-time (more than 8 years)

    Pros

    Decent pay and benefits.Flexible time off if you need it

    Cons

    company that has no directions anymore because of the constant upper management turn around's.
    There use to be a lot more job growth but the company is looking to outsource all office work to low wage states or out of the USA. Then use low wage out of state contractors to do all the outside work

    Advice to ManagementAdvice

    company that has no directions anymore because of the constant upper management turn around's

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    FairPoint Communications NNE has problems coming out of the old and into the new

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FairPoint Communications full-time

    Pros

    FairPoint pays well for the area and benefits are similar to any other company in the area.

    Cons

    For a large, for profit corporation FairPoint has a long way to go with managing their business. Today they consistently harbor old style, militaristic, hierarchical and power hungry managers (for the most part). This is old and demeaning at best for the individuals that have to work under such managers. The title drives the attitude and they are very top heavy. Too many VP's and Directors and its in tilt mode!

    Advice to ManagementAdvice

    Hire managers who are people savvy who can motivate and inspire rather than intimidate and choke the life out blood out of the "underlings". You need people who will build the trust.

  10.  

    Expectations Fell Short

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FairPoint Communications full-time (more than 5 years)

    Pros

    Team work amongst workers, the company has potential, but decisions are made in a vacuum and without little though to long term consequences. Decent benefits.

    Cons

    No direction from senior management/leadership, poor work/life balance, always reinventing processes. Little opportunities for training or development. Too political.

    Advice to ManagementAdvice

    Listen to employees and reward for good performance, stop cutting benefits, share vision and stragetic goals

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FairPoint Communications full-time

    Pros

    A lot of good people who work extremely hard and make the best out of everything.

    Cons

    Where to start? Executive Leadership is lacking and unrelaistic, they don't understand the market they own and they don't care too. There is no company vision or direction from the top down.

    Advice to ManagementAdvice

    Listen to your employees, they know what they are talking about. They simply want the company to be successful.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

Work at FairPoint Communications? Share Your Experiences

FairPoint Communications

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.