FairPoint Communications

www.fairpoint.com

FairPoint Communications Reviews

Updated January 21, 2015
Updated January 21, 2015
59 Reviews
2.3
59 Reviews
Rating Trends

Recommend to a friend
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FairPoint Communications CEO and Director Paul H. Sunu
Paul H. Sunu
39 Ratings

Review Highlights

Pros
  • Good pay, benefits, commissions; opportunities for wage increases (in 7 reviews)

  • Great Job,lots of great people to meet,work,is good (in 4 reviews)


Cons
  • Senior Management is just looking to sell the company and cash out (in 4 reviews)

  • company that has no directions anymore because of the constant upper management turn around's (in 4 reviews)

More Highlights

Employee Reviews

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  1.  

    A challenging period of major changes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Central Office Technician/Network Operations Center (COT-NOC) in Manchester, NH
    Former Employee - Central Office Technician/Network Operations Center (COT-NOC) in Manchester, NH

    I worked at FairPoint Communications

    Pros

    Good pay w/ considerable overtime, mostly because the cutover from Verizon systems to FairPoint systems went very poorly.

    Cons

    A struggling company that went spiraling out of control at systems cutover.

    Advice to ManagementAdvice

    A few courses in change management might have prevented Chapter 7.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    service tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Combination Technician in Burlington, VT
    Current Employee - Combination Technician in Burlington, VT

    I have been working at FairPoint Communications

    Pros

    love the work.good pay.great benefits.

    Cons

    hate the union,4 order/troubles a day to do.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Fairpoint

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Database Administrator in Portland, ME
    Former Employee - Database Administrator in Portland, ME

    I worked at FairPoint Communications

    Pros

    hourly rate of pay is good

    Cons

    program needs more communication with hourly employees

    Advice to ManagementAdvice

    consider the health insurance issues

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5.  

    Used to be a good company before the current regimen took over and decided to sacrifice service quality for profit.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Representative in Portland, ME
    Current Employee - Service Representative in Portland, ME

    I have been working at FairPoint Communications

    Pros

    Good pay for this area, used to be outstanding benefits but those are being eroded all the time.

    Cons

    Company in constant state of upheaval, frequent layoffs and reshuffling, management doesn't have a clue. Training is completely inadequate so when released from training thrown to the wolves.

    Advice to ManagementAdvice

    Remember your workforce is your best resource, listen to their ideas and suggestions.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Things are not going well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FairPoint Communications full-time (more than 8 years)

    Pros

    At this point, there aren"t any.

    Cons

    Treats employees and customers like garbage. Should sell the company while you still can.

    Advice to ManagementAdvice

    Sell to someone else.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Horrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Sales & Service Representative
    Former Employee - Customer Sales & Service Representative

    I worked at FairPoint Communications

    Pros

    There are no pros other than having a full time job.

    Cons

    Terrible management, atmosphere is horrible.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Used to be good to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Central Office Technician in Manchester, NH
    Current Employee - Central Office Technician in Manchester, NH

    I have been working at FairPoint Communications full-time (more than 10 years)

    Pros

    benefits were good. currently on strike against company

    Cons

    company wants to strip away most benefits including company paid heath care and pension as well as outsourcing call center jobs to Louisiana.

    Advice to ManagementAdvice

    happy workers mean happy customers and a healthy bottom line. new leadership just doesn't get it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Unstable - Looking to sell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive
    Current Employee - Account Executive

    I have been working at FairPoint Communications full-time (more than 3 years)

    Pros

    Very flexible schedule. If you can sell, they leave you alone. If not, prepare to be micromanaged.

    Cons

    Company is based in NC and doesn't care about the customers it serves in New England. Senior Management is just looking to sell the company and cash out. Very little room for growth or promotion. The Union is out on strike and the company just wants to keep selling - no excuses.

    Advice to ManagementAdvice

    Focus on your customers and your people. Have better transparency and communication.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Dissapointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FairPoint Communications full-time (more than 10 years)

    Pros

    Benefits are great or were great

    Cons

    Company only cares about money not people or customers

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Unstable - always threatened with layoffs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FairPoint Communications full-time (more than 3 years)

    Pros

    Middle management seems to care

    Cons

    Union employees are under the impression that they are entitled and the company owes them

    Advice to ManagementAdvice

    Recognize those that actually want to work to make the company better

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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