FairPoint Communications Reviews

Updated August 17, 2015
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FairPoint Communications CEO and Director Paul H. Sunu
Paul H. Sunu
44 Ratings

Pros
  • Good pay, benefits, commissions; opportunities for wage increases (in 7 reviews)

  • Great Job,lots of great people to meet,work,is good (in 4 reviews)

Cons
  • Senior Management is just looking to sell the company and cash out (in 4 reviews)

  • company that has no directions anymore because of the constant upper management turn around's (in 4 reviews)

More Pros and Cons

75 Employee Reviews

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  1. Administrator

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good People, Good Benefits, Growth Potential. Flexibility is working remotely when needed. Good income in an area that doesn't pay well in general.

    Cons

    Grew too quickly when expanded into Northern New England. Too many contractors that started but never finished their work which left departments high and dry.

    Advice to Management

    Hire people on permanent basis to do work. Don't spend money on contractors that have no investment in the business being successful.


  2. Unstable Company Driven By Greed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Central Office Technician in Manchester, NH
    Former Employee - Central Office Technician in Manchester, NH
    Doesn't Recommend
    Negative Outlook

    I worked at FairPoint Communications full-time (More than 5 years)

    Pros

    salary, benefits, co-workers, union position The salary and benefits were great only because this is was a union position. My co-workers were amazing. We worked as a team. Very nice.

    Cons

    massive cuts to workforce, micromanagement, unreasonable demands, employees are treated awful by executive management and an unworkable environment. This company went into bankruptcy within 18 months of buying Verizon's NNE territory. After getting them out of bankruptcy, the company tried to replace union workers and was unsuccessful due to them being highly skilled. After a 4.5 month strike, this company laid off 10% of its workforce blaming loss of revenue but awarded themselves millions in bonus money. The company is now forcing technicians to work states away to cover for their layoffs and they don't have enough employees to do the work. STAY AWAY until this company is sold.

    Advice to Management

    lower management - get out and find a different job. This is a sinking ship. upper management - treat your employees with respect and you will get it back


  3. Lost

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at FairPoint Communications full-time (More than 5 years)

    Pros

    I worked with a great group of people at a remote location. It had more of a family type feel to it. Everyone knew each other, hung out after hours and the Christmas parties we're a blast!

    Cons

    Upper management was so clueless (IT department). It never seemed like we knew much of what was going on, had any type of goal or concept of what should happen next. Not to mention dealing with the union workers...

    Advice to Management

    Get some kind of update to your employee's


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  5. customer service

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    no pros bad company to work for

    Cons

    sinking ship upper level management has no clue how to run a phone company


  6. Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at FairPoint Communications full-time (More than 5 years)

    Pros

    Flexable hours, excellent benefits, fair base salary with high commission earning potential.

    Cons

    Senior management, product restraints, commission payout structure


  7. Call Center Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Department Supervisor in Manchester, NH
    Current Employee - Department Supervisor in Manchester, NH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at FairPoint Communications full-time (More than 10 years)

    Pros

    The benefits and salary are pretty good if you have any significant time with the company. New hires a bit lower though. Good products to sell and support.

    Cons

    Culture is lacking. There is a an us vs them attitude between union and management that makes it difficult to manage the business. There is a lack of support or appreciation from upper management and communication about the company's vision and their plans is very much lacking.

    Advice to Management

    Re-engage your managers. Most feel kept in the dark and that there is no room for growth and development.


  8. Poorly managed let by hedge fund managers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Central Office Technician in Manchester, NH
    Current Employee - Central Office Technician in Manchester, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FairPoint Communications (More than 10 years)

    Pros

    salary is good and it is conveniently located for me

    Cons

    never know when the next bankruptcy or layoff will come

    Advice to Management

    sell


  9. FairPoint

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounting Manager
    Former Employee - Accounting Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Friendly Management stile and good communications

    Cons

    Limited Training opportunities and no incentive for training Limited upward mobility and no certainty of bonus payments

    Advice to Management

    Improve training programs and create a better promoting within mentality


  10. FairPoint

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, ME
    Former Employee - Anonymous Employee in Portland, ME
    Doesn't Recommend
    Negative Outlook

    I worked at FairPoint Communications (More than 5 years)

    Pros

    The money was good at the time, that is about it. Some really nice colleagues/peers that always helped support team projects.

    Cons

    Old school management style, very little empowerment to skilled employees. Lots of favoritism and lack of career path -lots of politics in middle to upper management.

    Advice to Management

    Learn how to lead, not micro manage. A centralized common culture needs to be formed and communicated. This would be a start to make it a good company to work for.


  11. Great Technology

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at FairPoint Communications full-time (More than 10 years)

    Pros

    Good working hours, interesting job, great co-workers

    Cons

    Direct management has never done the work, there is no direction or training. Upper management has no clue as to what is going on below them. Union workers are cut-throat to each other. Seems like both sides trying to destroy one another before next sale.

    Advice to Management

    There are good people working for you, need to trim useless managers who are just bogging down progress.



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