FairPoint Communications Reviews

Updated July 22, 2015
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FairPoint Communications CEO and Director Paul H. Sunu
Paul H. Sunu
46 Ratings

Pros
  • Good pay, benefits, commissions; opportunities for wage increases (in 7 reviews)

  • Great Job,lots of great people to meet,work,is good (in 4 reviews)

Cons
  • Senior Management is just looking to sell the company and cash out (in 4 reviews)

  • company that has no directions anymore because of the constant upper management turn around's (in 4 reviews)

More Pros and Cons

75 Employee Reviews

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  1. Administrator

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FairPoint Communications

    Pros

    Good People, Good Benefits, Growth Potential. Flexibility is working remotely when needed. Good income in an area that doesn't pay well in general.

    Cons

    Grew too quickly when expanded into Northern New England. Too many contractors that started but never finished their work which left departments high and dry.

    Advice to Management

    Hire people on permanent basis to do work. Don't spend money on contractors that have no investment in the business being successful.


  2. Lost

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FairPoint Communications full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I worked with a great group of people at a remote location. It had more of a family type feel to it. Everyone knew each other, hung out after hours and the Christmas parties we're a blast!

    Cons

    Upper management was so clueless (IT department). It never seemed like we knew much of what was going on, had any type of goal or concept of what should happen next. Not to mention dealing with the union workers...

    Advice to Management

    Get some kind of update to your employee's


  3. Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FairPoint Communications full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Flexable hours, excellent benefits, fair base salary with high commission earning potential.

    Cons

    Senior management, product restraints, commission payout structure


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Call Center Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Department Supervisor in Manchester, NH
    Current Employee - Department Supervisor in Manchester, NH

    I have been working at FairPoint Communications full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The benefits and salary are pretty good if you have any significant time with the company. New hires a bit lower though. Good products to sell and support.

    Cons

    Culture is lacking. There is a an us vs them attitude between union and management that makes it difficult to manage the business. There is a lack of support or appreciation from upper management and communication about the company's vision and their plans is very much lacking.

    Advice to Management

    Re-engage your managers. Most feel kept in the dark and that there is no room for growth and development.


  6. FairPoint

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounting Manager
    Former Employee - Accounting Manager

    I worked at FairPoint Communications

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Friendly Management stile and good communications

    Cons

    Limited Training opportunities and no incentive for training Limited upward mobility and no certainty of bonus payments

    Advice to Management

    Improve training programs and create a better promoting within mentality


  7. Power struggling management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - DSC Teir II in Manchester, NH
    Current Employee - DSC Teir II in Manchester, NH

    I have been working at FairPoint Communications full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Place is good for new IT people just starting out., don't make it a career. The good thing is all the technology we have is old and its the stuff you may have learned on. not a place to come and believe you can make a difference that attitude will get laid off. unless you like to be bobble head and do everything wrong over and over then this is the place for you..

    Cons

    Management is at a constant power struggle over who owns what or who reports to who. So nothing gets done, Constantly rubber stamping uncompleted projects as done when they are NOT.. most of our equipment is EOS/EOL.. We may buy new stuff but it never gets implemented, due to the power struggle of upper management.. This place is Looking for the quick buck nothing long term. Has no Idea about technology, on how to use, or it implement it .

    Advice to Management

    the Board should fire the CEO and if they can't then the CIO and his staff just to stop the power struggle.. And if they really want to move forward hire a few of the employees back the ones that were trying to make a difference.. Move us forward into the technology..


  8. Poorly managed let by hedge fund managers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Central Office Technician in Manchester, NH
    Current Employee - Central Office Technician in Manchester, NH

    I have been working at FairPoint Communications (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    salary is good and it is conveniently located for me

    Cons

    never know when the next bankruptcy or layoff will come

    Advice to Management

    sell


  9. Stalled company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Director in Manchester, NH
    Current Employee - IT Director in Manchester, NH

    I have been working at FairPoint Communications full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The Employees want to succeed and move the company forward

    Cons

    First you have to wonder about a company that can be the only Teleco that lost 46 Million dollars during a strike ( If you look at Verizon they actually made money during a strike) Not only that the Board doesn't even hold upper Management accountable for the lose, instead they lay off good employees ones that want to deploy the latest technology. Now we have to go through a another year listening Dreams that will be stalled due to the CIO and his Staff This company has no directions anymore because upper management.

    Advice to Management

    Actually the Board should Lay off the CEO , CIO and his Staff and rehire some some of the people they laid off to move this company forward


  10. FairPoint

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, ME
    Former Employee - Anonymous Employee in Portland, ME

    I worked at FairPoint Communications (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The money was good at the time, that is about it. Some really nice colleagues/peers that always helped support team projects.

    Cons

    Old school management style, very little empowerment to skilled employees. Lots of favoritism and lack of career path -lots of politics in middle to upper management.

    Advice to Management

    Learn how to lead, not micro manage. A centralized common culture needs to be formed and communicated. This would be a start to make it a good company to work for.


  11. Great Technology

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FairPoint Communications full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good working hours, interesting job, great co-workers

    Cons

    Direct management has never done the work, there is no direction or training. Upper management has no clue as to what is going on below them. Union workers are cut-throat to each other. Seems like both sides trying to destroy one another before next sale.

    Advice to Management

    There are good people working for you, need to trim useless managers who are just bogging down progress.



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