FairPoint Communications Reviews

Updated April 17, 2015
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2.3
66 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
FairPoint Communications CEO and Director Paul H. Sunu
Paul H. Sunu
43 Ratings

Pros
  • Good pay, benefits, commissions; opportunities for wage increases (in 7 reviews)

  • Great Job,lots of great people to meet,work,is good (in 4 reviews)

Cons
  • Senior Management is just looking to sell the company and cash out (in 4 reviews)

  • company that has no directions anymore because of the constant upper management turn around's (in 4 reviews)

More Pros and Cons

Employee Reviews

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  1. Great Technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FairPoint Communications full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good working hours, interesting job, great co-workers

    Cons

    Direct management has never done the work, there is no direction or training. Upper management has no clue as to what is going on below them. Union workers are cut-throat to each other. Seems like both sides trying to destroy one another before next sale.

    Advice to Management

    There are good people working for you, need to trim useless managers who are just bogging down progress.

  2. Afraid to succeed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Manchester, NH
    Former Employee - Director in Manchester, NH

    I worked at FairPoint Communications (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good Employees to work with, that want to succeed.

    Cons

    Current Management has a small company mentality that is afraid to execute projects and with the latest technology. They are always think in the past tense, and not looking or wanting to move forward..
    Management need to be replace with enterprise mentality staff and ones that are not afraid to succeed.

    Advice to Management

    The board should look/review at the current management and figure. why Fairpoint lost 40 plus million dollars during a strike when other Company's like Verizion saved money..

  3. Good Pay, Average Benefits, No Employee Appreciation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Salaried Employee in Portland, ME
    Current Employee - Salaried Employee in Portland, ME

    I have been working at FairPoint Communications full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    FairPoint Communications, like many telecommunications companies, offers higher than average compensation structures and average benefit packages. Depending on your position, work from home opportunities are possible which is helpful in the Northeast with bad weather. In general, the people who work at FairPoint are down-to-earth and nice. They care. No pretentions.

    Cons

    Overall, FairPoint doesn't put much investment into their employees. Performance Evaluations are assigned values on a curve (meaning that only a defined % can be rated above average, and a defined % have to be rated as below average). Physical work environments are poor - building maintenance is poor. Bonuses are haphazardly provided. Vision and mission are not consistently communicated or applied.

    Advice to Management

    Take care of the people who take care of your Customers.

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  5. Roller coaster ride

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FairPoint Communications

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Open door policies and a legitimate attempt at culture change gives me hope

    Cons

    No direction confusion lack of training

    Advice to Management

    Set the example before u pretend to lead by it

  6. Decent pay, lack of fulfillment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Manchester, NH
    Current Employee - Anonymous Employee in Manchester, NH

    I have been working at FairPoint Communications full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The pay was above what I expected. Job was typically easy and not too taxing. Benefits were great.

    Cons

    Difficult to get training. Job lacked a specific direction and due to acting as a "Jack of all trades" there was not much room for education or advancement.

    Advice to Management

    Listen to your employees, train them in their current job instead of tacking on random extra tasks.

  7. Decent Company Pays well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FairPoint Communications

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good people, Opportunity to learn.

    Cons

    Upper management disconnect, secretive upper management

    Advice to Management

    Better Communication

  8. A challenging period of major changes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Central Office Technician/Network Operations Center (COT-NOC) in Manchester, NH
    Former Employee - Central Office Technician/Network Operations Center (COT-NOC) in Manchester, NH

    I worked at FairPoint Communications

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good pay w/ considerable overtime, mostly because the cutover from Verizon systems to FairPoint systems went very poorly.

    Cons

    A struggling company that went spiraling out of control at systems cutover.

    Advice to Management

    A few courses in change management might have prevented Chapter 7.

  9. Was best job in the world , now all non carreer employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FairPoint Communications

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I enjoy the customers and being outside

    Cons

    All benefits have been taken away

    Advice to Management

    Show some value in employees

  10. service tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Combination Technician in Burlington, VT
    Current Employee - Combination Technician in Burlington, VT

    I have been working at FairPoint Communications

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    love the work.good pay.great benefits.

    Cons

    hate the union,4 order/troubles a day to do.

  11. Used to be a good company before the current regimen took over and decided to sacrifice service quality for profit.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Representative in Portland, ME
    Current Employee - Service Representative in Portland, ME

    I have been working at FairPoint Communications

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good pay for this area, used to be outstanding benefits but those are being eroded all the time.

    Cons

    Company in constant state of upheaval, frequent layoffs and reshuffling, management doesn't have a clue. Training is completely inadequate so when released from training thrown to the wolves.

    Advice to Management

    Remember your workforce is your best resource, listen to their ideas and suggestions.

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