FairPoint Communications

  www.fairpoint.com
  www.fairpoint.com

FairPoint Communications Reviews

Updated October 14, 2014
Updated October 14, 2014
49 Reviews
2.5
49 Reviews
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FairPoint Communications CEO and Director Paul H. Sunu
Paul H. Sunu
33 Ratings

Employee Reviews

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  1.  

    Unstable - always threatened with layoffs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FairPoint Communications full-time (more than 3 years)

    Pros

    Middle management seems to care

    Cons

    Union employees are under the impression that they are entitled and the company owes them

    Advice to ManagementAdvice

    Recognize those that actually want to work to make the company better

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    This company is highly leveraged and treats its workers with no respect. They took on more than they could handle.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telephone Technician in Portland, ME
    Current Employee - Telephone Technician in Portland, ME

    I have been working at FairPoint Communications full-time (more than 10 years)

    Pros

    The pay is good but they have slashed all the benefits to nothing. Although the CEO got a huge raise this past year.

    Cons

    Their systems are horrible. Customers either get double or triple billed or don't get billed at all. Their systems have a hard time placing a simple telephone order for service. I believe they are headed for bankruptcy for a second time.

    Advice to ManagementAdvice

    Management doesn't get treated any better. Very poor Human relations company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    A decent company that is losing track of it's focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Central Office Technician in Manchester, NH
    Current Employee - Central Office Technician in Manchester, NH

    I have been working at FairPoint Communications full-time (more than 8 years)

    Pros

    Decent pay and benefits.Flexible time off if you need it

    Cons

    company that has no directions anymore because of the constant upper management turn around's.
    There use to be a lot more job growth but the company is looking to outsource all office work to low wage states or out of the USA. Then use low wage out of state contractors to do all the outside work

    Advice to ManagementAdvice

    company that has no directions anymore because of the constant upper management turn around's

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    FairPoint Communications NNE has problems coming out of the old and into the new

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FairPoint Communications full-time

    Pros

    FairPoint pays well for the area and benefits are similar to any other company in the area.

    Cons

    For a large, for profit corporation FairPoint has a long way to go with managing their business. Today they consistently harbor old style, militaristic, hierarchical and power hungry managers (for the most part). This is old and demeaning at best for the individuals that have to work under such managers. The title drives the attitude and they are very top heavy. Too many VP's and Directors and its in tilt mode!

    Advice to ManagementAdvice

    Hire managers who are people savvy who can motivate and inspire rather than intimidate and choke the life out blood out of the "underlings". You need people who will build the trust.

  6.  

    Expectations Fell Short

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FairPoint Communications full-time (more than 5 years)

    Pros

    Team work amongst workers, the company has potential, but decisions are made in a vacuum and without little though to long term consequences. Decent benefits.

    Cons

    No direction from senior management/leadership, poor work/life balance, always reinventing processes. Little opportunities for training or development. Too political.

    Advice to ManagementAdvice

    Listen to employees and reward for good performance, stop cutting benefits, share vision and stragetic goals

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FairPoint Communications full-time

    Pros

    A lot of good people who work extremely hard and make the best out of everything.

    Cons

    Where to start? Executive Leadership is lacking and unrelaistic, they don't understand the market they own and they don't care too. There is no company vision or direction from the top down.

    Advice to ManagementAdvice

    Listen to your employees, they know what they are talking about. They simply want the company to be successful.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Current Happy Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Ellensburg, WA
    Current Employee - Anonymous Employee in Ellensburg, WA

    I have been working at FairPoint Communications (more than 5 years)

    Pros

    Good pay, benefits, commissions; opportunities for wage increases. We have a great trainer. We have underwent many changes in the 7+ years I have been employed here, and it has not always been easy--however, we are left with a (smaller) work crew now that for the most part like/love their jobs and truly care about the company. The management in our office is supportive, and the employees in the office are supportive of each other--We are in this together!

    Cons

    A little short staffed at times...

    Advice to ManagementAdvice

    I am very happy with management in our area. We had the pleasure of meeting Mr. Sunu a couple times in our office, and genuinely liked him. We know and understand that it's up to all of us to retain and add new business, or there will be the possibility of layoffs

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Lack of organization and competence within management and worker infrastructure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outside Technician in Salem, NH
    Current Employee - Outside Technician in Salem, NH

    I have been working at FairPoint Communications full-time (more than 10 years)

    Pros

    The pay is very good, benefits are decent, and vacation time is ample. There is the opportunity to expand this company beyond DSL and land line service but that is uncertain at this time. The company has downsized their footprint with both reporting locations and fleet vehicles. New vehicles are being added which helps to boost employee morale.

    Cons

    If you have a high work ethic you will find yourself at a crossroads as you try to maintain efficiency but are hampered by the lack of organization and ability by managing bodies. Effective communication is greatly lacking within the company and the managing body as a whole is aging and has a "old" way of thinking. In most cases there seems to be a serious lack of any communication or management skills which degrades employee morale and hampers work efficiency for the end user. As a result of this often times workers are the subject of derogatory comments and gossip as a direct result of management's lack of ability or competence. This behavior further compounds the consistent negative outlook that so many employed here share.

    Advice to ManagementAdvice

    Communicating effectively with your peers and co-workers would go great lengths to bettering the work environment. Trim the excess amount of aging management that still is within the company, freeing up room for forward thinkers and help to enable a positive work environment. Push fiber optic internet service to Manchester and the surrounding areas.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Not so great

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Burlington, VT
    Former Employee - Anonymous Employee in Burlington, VT

    I worked at FairPoint Communications full-time (more than an year)

    Pros

    The benefits were okay. The culture in the office I worked at was pretty poor. The office was old, dirty and disgusting. Basically a dumping ground for the newer office.

    Cons

    Leadership was lacking, no promotions, training. Perhaps it was just my department, but the director was a joke. He had no idea what was going on. I had more experience and knew more about the area I worked in than most of the people, including the managers, in my department, yet, the manager treated me like I was a moron. Of course, the managers in the department were his "friends" from former organizations.

    There was also a huge separation between union and non-union employees.

    Doesn't Recommend
  11.  

    Great Exp

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Unix Systems Administrative in Manchester, NH
    Former Employee - Unix Systems Administrative in Manchester, NH

    I worked at FairPoint Communications as a contractor (less than an year)

    Pros

    Good people, Good work culture.

    Cons

    I do not have anything negative to say.

    Advice to ManagementAdvice

    I do not have any advice to people I worked with.

    Recommends
    Approves of CEO

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