Fairfield County Bank

  www.fairfieldcountybank.com
  www.fairfieldcountybank.com

Fairfield County Bank Reviews

Updated June 11, 2014
Updated June 11, 2014
3 Reviews
3.8
3 Reviews

Recommend to a friend
Approve of CEO
(no image)
Gary C. Smith
2 Ratings

Employee Reviews

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  1.  

    Family Oriented

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fairfield County Bank

    Pros

    Everyone is so friendly here and wants to get to know you

    Cons

    office gossip gets a little out of hand

    Advice to ManagementAdvice

    n/a

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Started out an excellent job and more then...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Consultant in Ridgefield, CT
    Former Employee - Customer Consultant in Ridgefield, CT

    I worked at Fairfield County Bank

    Pros

    These comments apply to the way things were when I was first hired in 2007, now I can't think of a reason to work there...
    Excellent pay; career path (now non-existent), company paid for furthering education as long as it was in the finance field (now non-existent), freedom to work independently (now micro micromanaged) Superior Customer Service

    Cons

    Eliminated many positions and employees who were about to get bonuses & raises (myself included) Decided superior customer service was too expensive. Made most full time positions part-time to eliminate having to pay benefits. Forced employees to, not only, press a number on the phone keypad to state what they were doing (bathroom, fax machine, copying, etc...) but also to open up several other software programs and make detailed notes there depending on what you were doing. Making volume of phone calls taken more important than completing customer requests. It is strictly a numbers bank now.

    Advice to ManagementAdvice

    Stop the micro managing, re-instate the excellent customer service. Be the small town bank you claim to be still and are not. Stop being a fee-based profit bank, like all the other big commercial banks, and go back to knowing your customers and caring.

    Doesn't Recommend
    Disapproves of CEO
  3.  

    Depends on the branch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Teller
    Former Employee - Teller

    I worked at Fairfield County Bank

    Pros

    The training is thorough
    Most branches have nice fellow employees
    The pay isn't bad for starters
    Customers are mostly nice

    Cons

    Some of the branches have catty tellers (Cranbury, e.g.)
    Some of the customer reviews were unfair (e.g. not saying a customer's name the check was for a company with no name individual supplied could lower your rating dramatically)

    Advice to ManagementAdvice

    There should be more room for promotion and better raises, overall. Some of the branches are open unnecessarily late (e.g. Main Street in Ridgefield). We'd be sitting there with 0 customers for the last two hours on a Friday night.

    No opinion of CEO

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