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50% of the CEO
Gary C. Smith
Pros – Everyone is so friendly here and wants to get to know you
Cons – office gossip gets a little out of hand
Advice to Senior Management – n/a
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
Pros – These comments apply to the way things were when I was first hired in 2007, now I can't think of a reason to work there...
Excellent pay; career path (now non-existent), company paid for furthering education as long as it was in the finance field (now non-existent), freedom to work independently (now micro micromanaged) Superior Customer Service
Cons – Eliminated many positions and employees who were about to get bonuses & raises (myself included) Decided superior customer service was too expensive. Made most full time positions part-time to eliminate having to pay benefits. Forced employees to, not only, press a number on the phone keypad to state what they were doing (bathroom, fax machine, copying, etc...) but also to open up several other software programs and make detailed notes there depending on what you were doing. Making volume of phone calls taken more important than completing customer requests. It is strictly a numbers bank now.
Advice to Senior Management – Stop the micro managing, re-instate the excellent customer service. Be the small town bank you claim to be still and are not. Stop being a fee-based profit bank, like all the other big commercial banks, and go back to knowing your customers and caring.
No, I would not recommend this company to a friend
Pros – The training is thorough
Most branches have nice fellow employees
The pay isn't bad for starters
Customers are mostly nice
Cons – Some of the branches have catty tellers (Cranbury, e.g.)
Some of the customer reviews were unfair (e.g. not saying a customer's name the check was for a company with no name individual supplied could lower your rating dramatically)
Advice to Senior Management – There should be more room for promotion and better raises, overall. Some of the branches are open unnecessarily late (e.g. Main Street in Ridgefield). We'd be sitting there with 0 customers for the last two hours on a Friday night.
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