Fairmont Hotels & Resorts

www.fairmont.com
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Fairmont Hotels & Resorts Reviews

Updated March 4, 2015
Updated March 4, 2015
145 Reviews
4.0
145 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Fairmont Hotels & Resorts CEO William Fatt
William Fatt
49 Ratings

Review Highlights

Pros
  • Great benefits, and appropriate salary (in 14 reviews)

  • Good Benefits and opportunities for upward mobility (in 6 reviews)


Cons
  • Work-life balance was low, but work was fun so it made up for it a bit (in 7 reviews)

  • management doesn't listen to the concern of the staff some times, very long hours and no recognition (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place to work!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rooms Division Management Trainee in Newport Beach, CA
    Former Employee - Rooms Division Management Trainee in Newport Beach, CA

    I worked at Fairmont Hotels & Resorts full-time (more than a year)

    Pros

    Free Meals, Discount on any outlets, Friendly staff

    Cons

    None, I think it is one of the best organization in the world to work with

    Advice to ManagementAdvice

    I think it is one of the best organization in the world to work with

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    probably an organization with the best culture in the world

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Washington, DC
    Current Employee - Sales Manager in Washington, DC

    I have been working at Fairmont Hotels & Resorts full-time (more than 3 years)

    Pros

    colleague engagement- Fairmont Hotels genuinely cares about the well being of their employees.
    green initiatives- the property i work at is a gold leader in green inititatives and overall part of the global strategy of the group.

    Cons

    senior management does not really involve or take lower level employee feedback and suggestions in making decisions. know it all attitude

    Advice to ManagementAdvice

    Keep the Fairmont culture as it is. Employees are happy to work for such a caring organization

    Recommends
    Neutral Outlook
  3.  

    Amazing team in the spa!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Freelancer - Licensed Massage Therapist in Scottsdale, AZ
    Current Freelancer - Licensed Massage Therapist in Scottsdale, AZ

    I have been working at Fairmont Hotels & Resorts (more than 3 years)

    Pros

    Fairmont runs 4- and 5-Diamond resorts all over the world, so what a great opportunity to use travel benefits!
    The Fairmont spas are beautiful and the Scottsdale Princess (in Arizona) has a wonderful staff of massage therapists.
    It's lovely to work in such a great location and have a spa and resort you can really be proud of.
    The Fairmont is a very valuable place to have on your resume!

    Cons

    The employee spaces look like an old high school (painted cinder blocks), which can be jarring when you step from 5-Diamond beauty into ugly underground hallways.

    Advice to ManagementAdvice

    You have such a wonderful staff, but the scheduling practices can become tedious after the 2nd (unpaid) hour on the couch. It would promote health and wellness if we had a pager system that would allow staff members to go on walks or even off-campus for food during large schedule gaps.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    customer service

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fairmont Hotels & Resorts full-time (more than 8 years)

    Pros

    Like the customer interaction with the guests

    Cons

    don't like the early hours

  6.  

    New perspective in hospitality...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fairmont Hotels & Resorts

    Pros

    Good location right by the beach in Santa Monica, CA. Some renovated rooms with ocean views.

    Cons

    Poor management, working environment at this specific location is horrible. Being in the basement just plain sucks...bugs, dirty, old, bathrooms are not clean. You would think it would be a better working environment for a "luxury" hotel.

    Doesn't Recommend
  7.  

    Run For The Hills!!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Dallas, TX
    Former Employee - Front Desk Agent in Dallas, TX

    I worked at Fairmont Hotels & Resorts full-time (less than a year)

    Pros

    Hotel discounts... sort of!, cool ppl to work with .... sort of

    Cons

    CRAZY SCHEDULING! one day it could be 6-2, the next 8-4, 10 pm -7am, back to 3-11, No true room for growth

    Advice to ManagementAdvice

    Don't hide things from your team! Be more involved with the team as far as help! Don't sit in the back and watch cameras the entire shift! Are you front desk mgr. Or security

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Great opportunities for advancement, but inconsistent management across properties

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fairmont Hotels & Resorts

    Pros

    Continuous management training. Great values. Difficult but effective hiring process. Many industry tools to manage your operation. Great colleagues. They promote from within and move people around the country.

    Cons

    Pay and benefits below industry standard. Executive team is focused on politics or getting themselves promoted, and not on assisting you to change/ improve operation. Slow to adopt market trends. Many guests have higher perspective of the brand than its reality. Inconsistent product offering between hotels.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Good company to work for if you have the right attitude.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management in Pittsburgh, PA
    Former Employee - Management in Pittsburgh, PA

    I worked at Fairmont Hotels & Resorts full-time (more than 5 years)

    Pros

    This company pays well and has decent benefits. There are many opportunities for advancement and travel. They also have good prices when booking hotel rooms at other properties.

    Cons

    There are many long days that are difficult especially if you are a salaried manager. They are unionized which makes it difficult to get rid of bad employees that dont want to work.

    Advice to ManagementAdvice

    Hire more mangers.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    decent pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Attendant
    Current Employee - Attendant

    I have been working at Fairmont Hotels & Resorts

    Pros

    decent pay in the 17eens, union is very helpful. Benefits are good.

    Cons

    management, no life work balance

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Best company to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in San Jose, CA
    Current Employee - Front Desk Agent in San Jose, CA

    I have been working at Fairmont Hotels & Resorts

    Pros

    Treats employees great
    Great pay
    Room for growth
    Management program

    Cons

    Union
    Weird hours because of seniority

    Advice to ManagementAdvice

    Listen to your employees more when something is brought up about a colleague or a job opportunity

    Recommends
    Positive Outlook
    Approves of CEO

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