Fairmont Hotels & Resorts

  www.fairmont.com
  www.fairmont.com

Fairmont Hotels & Resorts Reviews

Updated December 3, 2014
Updated December 3, 2014
122 Reviews
3.9
122 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Fairmont Hotels & Resorts CEO William Fatt
William Fatt
39 Ratings

Review Highlights

Pros
  • Great benefits, and appropriate salary (in 14 reviews)

  • Good Benefits and opportunities for upward mobility (in 6 reviews)


Cons
  • Work-life balance was low, but work was fun so it made up for it a bit (in 7 reviews)

  • management doesn't listen to the concern of the staff some times, very long hours and no recognition (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fairmont Hotels & Resorts

    Pros

    This company is very supportive and help you get to where you want to go

    Cons

    It is harder to get time off

  2.  

    Some good, some bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in New York, NY
    Former Employee - Marketing in New York, NY

    I worked at Fairmont Hotels & Resorts full-time (more than an year)

    Pros

    There were a bunch of really nice staff members who were like family. A lot of them had worked for the company for more than 10 years. Benefits were good.

    Cons

    Some management was age-ist and instead of promoting smart, capable employees from within, insisted on searching for "more experienced" talent. Some managers were great at their job but should never actually manage others. Since there are so many locations to work at with this company, it really depends on where you work and the culture there.

    Advice to ManagementAdvice

    Don't put people who have no desire to be a mentor as a manager to entry-level staff.

    No opinion of CEO
  3.  

    Overall Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest & Owner Services in Santa Fe, NM
    Former Employee - Guest & Owner Services in Santa Fe, NM

    I worked at Fairmont Hotels & Resorts part-time (more than an year)

    Pros

    Good Benefits and opportunities for upward mobility.

    Cons

    Seasonal, understaffed in the high season made for a higher incidence of details slipping through the cracks. This doesn't get taken into account with upper management.

    Advice to ManagementAdvice

    Get to know an employee that is negatively being singled out more personally instead of just taking the criticisms of that persons colleague(s) or others as factual.

    Recommends
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Good Company, narcisstic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of Housekeeping in Boston, MA
    Former Employee - Director of Housekeeping in Boston, MA

    I worked at Fairmont Hotels & Resorts full-time (more than 8 years)

    Pros

    Great colleagues, great hotels, great locations

    Cons

    Presidents of the company make poor decisions that impact hotel's such as canning the entire Sales Force for the Americas without notice, promote people who do not know what they are doing, and do not support line managers, poor compensation

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Butler

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Butler in San Francisco, CA
    Former Employee - Butler in San Francisco, CA

    I worked at Fairmont Hotels & Resorts full-time (less than an year)

    Pros

    Pretty much managing 5-6 positions at a time. Really good for college students or recent grads looking to get a lot of hours in. Definitely built my interpersonal skills and taught me how to do heavy multitasking.

    Cons

    They sometimes overwork you, but that's expected in a laborious position like this.

    Advice to ManagementAdvice

    ---

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Great place to work

    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fairmont Hotels & Resorts

    Pros

    Has a great family feel, lots of support from exec team

    Cons

    Not the highest paying employer, lots of turnover

  8. 1 person found this helpful  

    Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housekeeper in Pittsburgh, PA
    Current Employee - Housekeeper in Pittsburgh, PA

    I have been working at Fairmont Hotels & Resorts

    Pros

    Money, Christmas parties, friends I made, hotel discounts, benefits, sometimes the hours, and experience

    Cons

    Management, you feel like your always being watched, just a lot but you'll stick around for the pay checks

    Advice to ManagementAdvice

    Get it together

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Great place to work, unique culture!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Fairmont Hotels & Resorts (more than an year)

    Pros

    Positive mission statement
    Culture
    Growth & development opportunities
    They care about you and your goals
    The General Manager at my property is a true leader and mentor
    Great benefits!

    Cons

    Work holidays and weekends
    Labor intensive
    Planning your weekend is difficult since schedule is sent out on a Wednesday.
    Not all requests or preferred days off are granted.

    Advice to ManagementAdvice

    N/a

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    cool fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ex Cook in Santa Monica, CA
    Current Employee - Ex Cook in Santa Monica, CA

    I have been working at Fairmont Hotels & Resorts full-time (more than an year)

    Pros

    make friends become family values

    Cons

    many things a lot of stuff

    Recommends
  11. 1 person found this helpful  

    Awesome

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fairmont Hotels & Resorts

    Pros

    The culture could not be better!

    Cons

    Not any cons to notate at this time

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