Fairmont Hotels & Resorts

  www.fairmont.com
  www.fairmont.com
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Fairmont Hotels & Resorts Reviews

Updated September 12, 2014
Updated September 12, 2014
108 Reviews
4.0
108 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Fairmont Hotels & Resorts CEO William Fatt
William Fatt
32 Ratings

Review Highlights

Pros
  • Great benefits if you stay on full time (in 11 reviews)

  • Opportunities for career growth (in 3 reviews)


Cons
  • Sometimes work can be incredibly busy, and work/life balance suffers a bit for it (in 6 reviews)

  • management doesn't listen to the concern of the staff some times, very long hours and no recognition (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Opportunities when applicable

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fairmont Hotels & Resorts

    Pros

    Fairmont is an under rated gem as their service philosophy is to do right by their guests. Your idea of what may be best for that guest based on your interactions is received and welcomed. A good place for growth if you are vocal and desire to learn. Small team makes it easy to reach out by department or property

    Cons

    Being empowered is good for those that would use it. This idea allows colleagues to do what is right for your guest but sometimes falls short of expectancy as well as a variation in service provided.

  2.  

    Good overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager  in  Seattle, WA
    Current Employee - Assistant Manager in Seattle, WA

    I have been working at Fairmont Hotels & Resorts full-time for more than 3 years

    Pros

    Great hiring and training. Pleasant overall experience.

    Cons

    Zero work/life balance. Constant shift changes. Old-school business practices.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Excellent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Royal Service Agent  in  Washington, DC
    Current Employee - Royal Service Agent in Washington, DC

    I have been working at Fairmont Hotels & Resorts part-time for more than 5 years

    Pros

    many opportunities to learn and grow if one's interest is pursuing a hospitality career

    Cons

    Parking is difficult. Parking in Washington DC area is expensive

    Advice to ManagementAdvice

    Excellent management

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Basic Bellman Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fairmont Hotels & Resorts

    Pros

    Good Tips, nice coworkers, and good benefits

    Cons

    Obnoxious guests, poor schedule, seniority trumps merit

  6.  

    Overall good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Fairmont Hotels & Resorts full-time

    Pros

    Growing company - the company is still building new properties and acquiring hotels

    Cons

    Lack of office culture due to everybody being so busy all the time, no motivation to have friends in the office because everybody is always working, I have no friends in the office

    Advice to ManagementAdvice

    More team building, less team meetings

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Top notch training, friendly team members

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Jose, CA
    Former Employee - Anonymous Employee in San Jose, CA

    I worked at Fairmont Hotels & Resorts part-time

    Pros

    Great training, resume builder, room for career growth.

    Cons

    Very corporate and there can be poor communication downward. Poor food, typical EDR fare. Very little flexibility in terms of scheduling, and you better not be late.

    Advice to ManagementAdvice

    Better communication downward, and make your employees feel valued!

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Great Place to work

    Former Employee - Concierge  in  Pittsburgh, PA
    Former Employee - Concierge in Pittsburgh, PA

    I worked at Fairmont Hotels & Resorts full-time for less than a year

    Pros

    Excellent people to work with

    Cons

    Great place to work .

    Advice to ManagementAdvice

    Listen to you employees

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Beautiful hotels, cold on culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager  in  San Jose, CA
    Former Employee - Sales Manager in San Jose, CA

    I worked at Fairmont Hotels & Resorts full-time for more than 3 years

    Pros

    If you love selling timelessly beautiful properties, this is the place for you. Fairmont has a lovely portfolio of properties and the company is right sized, not too big and not too small.

    Cons

    I found the culture to be cold and cliquish.

    Advice to ManagementAdvice

    Have some more fun and let your employees see that you genuinely care about them and not just the profits.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Interesting work experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fairmont Hotels & Resorts full-time for more than a year

    Pros

    Room for growth. Strong (upper-level) management team. Compensation (union hotel).

    Cons

    Employee discontent. Work-life balance. Unionized hotel. Poor communication between managers and employees.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Pastry Interns

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fairmont Hotels & Resorts as an intern for more than a year

    Pros

    Skills learning workplace
    Good exposure to different events and functions

    Cons

    No work life balance
    Poor working time schedule

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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