Fairmont Hotels & Resorts Reviews

Updated July 23, 2015
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174 Employee Reviews

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  1. Receiving supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pembroke Pines, FL
    Former Employee - Anonymous Employee in Pembroke Pines, FL

    I worked at Fairmont Hotels & Resorts (More than 10 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    good benefits was able to stay at other Fairmont hotels worldwide

    Cons

    Head Chef was terrible to work with.


  2. In Room Dining Order Taker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fairmont Hotels & Resorts

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The staff is all very friendly and works well together. Most of the people have been there forever so they know what they are doing. You can always transfer departments if you don't end up liking the department you work in.

    Cons

    Not much room to move up. You always have to work late hours on weekends.


  3. Supervisor

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fairmont Hotels & Resorts

    Pros

    Team, view, environment, fun, young

    Cons

    Hours, hours, hours, hours, hours


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  5. Helpful (2)

    excellent company that takes care of their people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sonoma, CA
    Former Employee - Anonymous Employee in Sonoma, CA

    I worked at Fairmont Hotels & Resorts full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Travel and staying at beautiful properties. Four pillars shows that when you have happy employees you get happy guests who spend more dollars which make the owners happy that in turn is good for the brand

    Cons

    Evolving corporation. Like with many companies when you have to deal with offsite corporate initiatives can be very time consuming

    Advice to Management

    Continue with the training to keep the consistency throughout the brand. Don't expect your colleagues to know 5 star service without showing them


  6. Helpful (1)

    Server

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Jose, CA
    Former Employee - Anonymous Employee in San Jose, CA

    I worked at Fairmont Hotels & Resorts

    Pros

    Great pay and Good customers.

    Cons

    Management is a joke. The managers quit within a year. There are no leaders, just managers.

    Advice to Management

    Check up on managers to make sure their team is running alright.


  7. I have worked at several 4 star hotels and Fairmont was the best to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Agent II in Telluride, CO
    Former Employee - Guest Agent II in Telluride, CO

    I worked at Fairmont Hotels & Resorts full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    They offer great employee benefits such as health insurance and cheap rooms for employees. They also go the extra mile to make the guests happy.

    Cons

    The raises were very small even if you got excellent reviews. You also have to work all the major holidays, but this is how it is in most resort towns.

    Advice to Management

    Management was good, they were all about giving the guests the best experience possible. Good about not nickle and dimming the customers.


  8. Helpful (1)

    Average

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fairmont Hotels & Resorts

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    It's an international company so if you want to travel there's opportunity

    Cons

    Little pay and you have to work odd hours.

    Advice to Management

    Try to develop the environment and employees instead of micromanaging


  9. Great place to work!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Rooms Division Management Trainee in Newport Beach, CA
    Former Employee - Rooms Division Management Trainee in Newport Beach, CA

    I worked at Fairmont Hotels & Resorts full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Free Meals, Discount on any outlets, Friendly staff

    Cons

    None, I think it is one of the best organization in the world to work with

    Advice to Management

    I think it is one of the best organization in the world to work with


  10. Helpful (1)

    probably an organization with the best culture in the world

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Washington, DC
    Current Employee - Sales Manager in Washington, DC

    I have been working at Fairmont Hotels & Resorts full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    colleague engagement- Fairmont Hotels genuinely cares about the well being of their employees. green initiatives- the property i work at is a gold leader in green inititatives and overall part of the global strategy of the group.

    Cons

    senior management does not really involve or take lower level employee feedback and suggestions in making decisions. know it all attitude

    Advice to Management

    Keep the Fairmont culture as it is. Employees are happy to work for such a caring organization


  11. customer service

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fairmont Hotels & Resorts full-time (More than 8 years)

    Pros

    Like the customer interaction with the guests

    Cons

    don't like the early hours



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