Fallon Community Health Plan Reviews

Updated June 26, 2015
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2.7
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Fallon Community Health Plan President & CEO W. Patrick Hughes
W. Patrick Hughes
22 Ratings

44 Employee Reviews

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  1. Helpful (1)

    Its an amazing place to work! Fallon Health has a strong commitment to its members and the community

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Worcester, MA
    Current Employee - Anonymous Employee in Worcester, MA

    I have been working at Fallon Community Health Plan full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Fallon has definitely, seen some rough patches due to health care reform. They have been shaken up a by a new venture with Fallon Total Care. The rising costs of prescription drugs has affected all Health Plans bottom lines. I truly believe that its not how you fall but what you do when you get back up. Fallon Health takes a hit but they keep on ticking. We are a resilient organization that is made up of strong leaders and a work force that is committed to doing what's best for our members. I am proud to work for an organization that remains dedicated to making our communities healthy. I will stand by Fallon Health and adapt to the changing environment.

    Cons

    Health Care Reform, Risk Adjustment, The rising cost of Prescription Drugs.

    All of the above are issues that are out of the hands of Fallon Health. And, yet they still continue to provide new innovative products that address their members needs.

    Advice to Management

    Continue to inform us of the changes in the market. Trust in us as we trust in you. Please know that we will all rise to the top with your continued guidance and support. Lead us and we will follow.


  2. Helpful (4)

    Great workplace for flexibility!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lunenburg, MA
    Current Employee - Anonymous Employee in Lunenburg, MA

    I have been working at Fallon Community Health Plan full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Flexibility! Good work/life balance. Ability to flex hours and work remotely if needed.

    Cons

    Constantly in financial distress- some management problems. Lots of reorganizing can't seem to figure out right structure


  3. Helpful (4)

    Stop the bleeding...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fallon Community Health Plan

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent and dedicated worker bees going above and beyond with little to no recognition. It is amazing!

    Cons

    Incompetence and lack of good professional business acumen starts at the top and funnels down like a cancer through executive, senior and middle level of management. The BOD would be embarrassed if they could see it from a clearer lens. What a travesty to see what Eric Shultz fostered be destroyed.

    Advice to Management

    Merge with HPHC and let Eric's leadership bring respect back to the organization and let Pat's management style be permanently side lined.


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  5. Growing company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fallon Community Health Plan

    Pros

    free parking, flexible hours, onsite gym, corporate yet comfortable

    Cons

    always changing, slow to adopt current technologies, trying to be all things to all people


  6. Good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Member Services Representative in Worcester, MA
    Former Employee - Member Services Representative in Worcester, MA

    I worked at Fallon Community Health Plan (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Everyone there is so nice and helpful, don't ever be afraid to ask questions or ask for help

    Cons

    Extremely high call volumes everyday


  7. Helpful (4)

    Chaos

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fallon Community Health Plan full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The company tries to be flexible when it comes to your earned time. Not a bad commute. The job is not rocket science.

    Cons

    Disorganized, protocols are put in place before they are finalized so you get five different versions of what you are supposed to do. Good, smart people leaving because they cannot deal with the drama between ignorant coworkers. Only the brown nosers get ahead if you work hard you get overlooked. This place changes you and NOT for the better. You can't trust anyone...sad really.

    Advice to Management

    Why bother they don't even like each other. It's like a battle zone. Good luck keeping your jobs with all the competition out there.


  8. Helpful (3)

    A disappointment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Navigator in Worcester, MA
    Former Employee - Navigator in Worcester, MA

    I worked at Fallon Community Health Plan full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Work from home once a week, can be flexeable and easy commute.

    Cons

    salaries are not fair, regardless of your experience or eductarion individuals are hired at much higher salaries than others based on who they know. There is a sense of disorganization and chaos everyday, there are no incentives to keep employees happy, unless your a manger or a brown noser there are no bonuses or decent raises. If you're hired as a Navigator you are held responcible for EVERYTHING and are looked at as dumb idiots and the nurses think and act like they are better than you. Priorities, policies and members benefits change on a daily basis and no one ever knows what is going on making work so frustrating.

    Advice to Management

    I have never worked for a company where there are so many issues and the work atmosphere is as depressing and draining as this one. This company needs to realize how bad they are and upper management needs to take their blinders off! Anyone with half a brain leaves because it's such a terrible place to work! It's actually very sad because Fallon has the potential to be a great place to work but it is so behind the times and out of the loop that it is and will always be 10 steps behind every other insurance company in the state of Massachusetts!


  9. Helpful (3)

    Old School

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Worcester, MA
    Former Employee - Analyst in Worcester, MA

    I worked at Fallon Community Health Plan full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The cafe downstairs has great food!

    Cons

    Rigid, gestapo-like mgmt, mgmt lacks mgmt experience, mgmt and other leadership roles are promoted based on tenure and not on actual ability to lead, mgmt lacks proper training and communication skills, lack of integrity when dealing with what mgmt says and then what mgmt does, mgmt lacks knowledge needed to do their jobs, mgmt does not value nor know how to manage high level professional employees, super old school in technology and lack of willingness to advance, retained staff is only retained due to the many years they have been there and the fact that they have no idea that there are much better employee friendly/professional opportunities out there, strict and inflexible with time, punch-a-clock environment...with a 10+ year professional history in similar roles I was treated like I was stocking shelves at Walmart- that or a robot...Never been so micromanaged in my adult life, and I needed an interpreter to help me figure out what my manager said because she ALWAYS meant something different....a physically and mentally unhealthy environment...I am embarrassed to have worked there ....shall I go on?

    Advice to Management

    Take management and communication classes. Also, say what you mean and mean what you say. Integrity means everything.


  10. Good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RN Evaluator in Holyoke, MA
    Current Employee - RN Evaluator in Holyoke, MA

    I have been working at Fallon Community Health Plan full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    They are very flexible, understanding of time needed for family.

    Cons

    They are a non-profit and the pay reflects that fact.


  11. Progressive company effectively meeting the needs of the Community and beyond.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Nurse Manager in Worcester, MA
    Current Employee - Nurse Manager in Worcester, MA

    I have been working at Fallon Community Health Plan full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Leadership Development Program is an excellent opportunity for the Manager on a Director path.
    Online Learning University for orientation purposes and ongoing educational needs
    Excellent networking opportunities with staff of all levels on a regular basis.
    Creative use of online meeting tools to incorporate remote offices in central meetings/events.

    Cons

    Main office is not easily accessible for all - downtown Worcester.
    Parking is moderately challenging.

    Advice to Management

    Consider renting/purchasing office space to house all staff of all departments, including large conference room space.



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