Family Christian Stores

www.familychristian.com

Family Christian Stores Reviews

Updated January 20, 2015
Updated January 20, 2015
139 Reviews
2.6
139 Reviews
Rating Trends

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Family Christian Stores President and CEO Cliff Bartow
Cliff Bartow
89 Ratings

Review Highlights

Pros
  • Most customers are great, you have regulars that you can build relationships with (in 12 reviews)

  • The chance to help people in need is the only plus I see (in 7 reviews)


Cons
  • Now remember World Vision and Family Christian are two different companies so I do not blame (in 21 reviews)

  • Upper management excessively micro-manages and processes are antiquated (in 18 reviews)

More Highlights

Employee Reviews

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  1.  

    Family friendly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Associate in Hurst, TX
    Former Employee - Senior Sales Associate in Hurst, TX

    I worked at Family Christian Stores

    Pros

    Family friendly environment to work in

    Cons

    Open Sundays, unlike other Christian stores.

    Recommends
  2.  

    Great people, great co-workers.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in South Holland, IL
    Former Employee - Sales Associate in South Holland, IL

    I worked at Family Christian Stores as a contractor (less than an year)

    Pros

    Excellent place to meet good people. Close relationship with co-workers. They are willing to help when needed. The manager was fun and approachable. Greg had fun while working hard. Manager got his hands dirty by helping customers along with staff. The work schedule was flexible.

    Cons

    Getting the customers to sign up to sponsor a child. Not enough instruction to sell product.

    Advice to ManagementAdvice

    Keep up the good work.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    It was a very professional and cool environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Representative in Grand Rapids, MI
    Former Employee - Call Center Representative in Grand Rapids, MI

    I worked at Family Christian Stores part-time (less than an year)

    Pros

    Its not a very big, so all the people in your department you know.

    Cons

    Its part time and the shifts varied. With me having two children that didn't really work for me.

    Advice to ManagementAdvice

    That there should be more opportunities for full-time positions.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Easy work, with poor pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Helpdesk Technician in Grand Rapids, MI
    Current Employee - Helpdesk Technician in Grand Rapids, MI

    I have been working at Family Christian Stores as a contractor (less than an year)

    Pros

    - When you are not on the phone, you can play games on your phone or tablet, and you are on break.
    - You might be able to get SOME experience with upper level technologies to further your career, but not much
    - You get to work a straight 8 hours, you get to go home right when your shift is over, you only work 40 hours a week. No more.
    - Great people to work with, everybody is really nice and genuinely cares about you
    - People are really nice on the phones
    - This job is easy, and comfortable. You come to work, sit in your desk for 8 hours, then go home

    Cons

    - Poor pay, no raises, no bonuses. (the company is also not doing so well, but if upper management did a better job pay increases could be an option for others and not just management)
    - On the help desk and help desk only, you are required to work some weekend days (this is offset by getting a day off during the week.
    - You are on an ever changing schedule
    -Not many chances to dabble in higher level technologies to further your experience and put something tangible on your resume (you can study material during free time though)
    -You cannot really go out for lunch or participate in activities unless you go off the phones completely, and take an hour out of your own time
    - You have to work with non-relevant and very old technology: You do a good deal of work on an AS400 system, which is a DOS-like system where you type in commands and numbers to manipulate the system and change data

    Advice to ManagementAdvice

    Communicate more with your lower level employees more. Be more collaborative. The organization would be a better place if it had more drive to perform so that it could pay its employees more to retain the better employees.
    Do not employ contractors if you have plans to bring them in later. Just hire them!

    Recommends
    Neutral Outlook
  6.  

    Great; until their vision changed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Family Christian Stores full-time (more than 5 years)

    Pros

    Working for the Lord, literally!

    Helping people find products to enrich their faith .

    Cons

    Corporate's vision is polar opposite to what the field's upper management communicates.

    High pressure sales and expectations for little pay.

    Advice to ManagementAdvice

    If you want used car salespeople, pay them to be such. Otherwise, let them love on the guests and build relationships with our brothers and sisters in Christ.

    Recommends
    Negative Outlook
    Approves of CEO
  7.  

    Not big on family, but big on Christian

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Family Christian Stores part-time (more than an year)

    Pros

    Great customers and amazing opportunities to share your faith

    Cons

    Company has little regard for employees. You can work your butt off and never get a raise. Seldom promote from within

    Advice to ManagementAdvice

    Reward those who do a great job. No one expects to get rich here but small raises and promotions go a long way to create loyalty

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Great culture and people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Family Christian Stores full-time (more than an year)

    Pros

    Never worked with better people, hard working and willing to go the extra mile. The events with the James fund were amazing. I had a lot of fun working in the office, there was often laughter to go along with the hard work.

    Cons

    There was just not enough for growth. Small office, means very few openings.

    Advice to ManagementAdvice

    Make sure that the culture remains Christ based and everything will work out well.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Pros and cons like anywhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Family Christian Stores

    Pros

    Non prophet company helping orphans & widows. Selling Christian product & great discounts

    Cons

    Pressure of goals from upper management on employees making it hard for both customer & employee to focus on the ministry reason for the goals.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    lies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Family Christian Stores

    Pros

    some wonderful sweet customers
    good sales
    nice to have associate days for extra savings
    like listening to the new music from our speakers

    Cons

    salary is awful, no hours, way too much emphasis on idisciple, no reward to sales associates for good work-all the kudos, bonuses and contests are for the managers. No real training. lots of computer lessons and then the other associates train the new hires. New ssa still doesn't know how to close the registers at night without asking associate questions.

    Advice to ManagementAdvice

    Remember who your real rock staff is. It isn't always the managers. Please STOP with the idisciple . Sometimes a no is a no from a customer and staff can't change it.
    need secure hours and even a small raise is better than none.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Communication between management was poor!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Associate in Chesapeake, VA
    Current Employee - Senior Sales Associate in Chesapeake, VA

    I have been working at Family Christian Stores part-time (more than an year)

    Pros

    The company is nonprofit.

    Cons

    The focus in [my] store is off track. It is no longer on the fact that we are there to work for God and to do good for him.

    Advice to ManagementAdvice

    Communicate and give forgiveness.

    Doesn't Recommend
    Negative Outlook

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