Family Dollar Stores

www.familydollar.com

Family Dollar Stores Reviews in Chicago, IL

Updated November 20, 2014
Updated November 20, 2014
741 Reviews
2.3
741 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Family Dollar Stores Chairman and CEO Howard R. Levine
Howard R. Levine
393 Ratings

Review Highlights

Pros
  • Hourly associates are paid fairly and can maintain work-life balance (in 11 reviews)

  • Fast-paced job, able to interact one on one with customers to provide excellent customer service (in 16 reviews)


Cons
  • Work/Life balance is talked about frequently but is looked down upon in some departments (in 21 reviews)

  • Upper management is not in touch with reality in daily store operational challenges (in 42 reviews)

More Highlights

18 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Family Dollar

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Chicago, IL
    Current Employee - Store Manager in Chicago, IL

    I have been working at Family Dollar Stores full-time (more than 3 years)

    Pros

    Great company to grow with.

    Cons

    If you are a store manager, you are guaranteed to work over 55 hours if you want your store right.

    Advice to ManagementAdvice

    Learn from your staff as well as coach to excellence

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Don't work for this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stocking in Chicago, IL
    Former Employee - Stocking in Chicago, IL

    I worked at Family Dollar Stores part-time (less than a year)

    Pros

    there are on pros, this company sucks.

    Cons

    Management is lazy and will have you doing all the work while they walk around on their phones. I had to work the cash register and stock the store, which made it hard for me to get anything done. They have the nerves to get mad when you dont get something finished because you are running back and forward to the cash register.

    Advice to ManagementAdvice

    Stop being cheap and hire more team members

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Family Dollar Store Manager going into year three...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Chicago, IL
    Current Employee - Store Manager in Chicago, IL

    I have been working at Family Dollar Stores full-time (more than 3 years)

    Pros

    A store manager really is given a wide latitude to be creative in merchandising and develops a great rapport with their SMALL staff and LARGE customer base.

    Cons

    As a store manager in the Chicago market, we are greatly hampered. The DM's are given great power to cut and add labor dollars when he or she feels...The store website will post we have certain available dollars to spend on payroll. Over 90% of the time, the amount the DM gives us is 15-20% BELOW said company number. This MOST often requires the store manager to work well beyond your salaried expectations (52hrs) to get stores looking "acceptable".
    It is very frustrating to the store managers who care what their stores look like...
    The quality of the store often comes at the expense of the store manager working 10-20 hrs for "free"..aka above and beyond our salaried requirements.

    Advice to ManagementAdvice

    Please form some sort of watch committee/computer program that compares what the company "allows" store managers to spend as opposed to what is actually spent. If it is below a certain threshold percentage, LOOK INTO IT.
    Some district managers are very dirty with what they CAP stores payroll spending at.
    Store manager's raises are partially based on store conditions and if payroll is being held back...this company's success is currently being built on the back's of free labor.....

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Terrible place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Woodstock, IL
    Former Employee - Assistant Store Manager in Woodstock, IL

    I worked at Family Dollar Stores full-time (more than a year)

    Pros

    The only thing I enjoyed about working here was becoming good friends with one of my co-workers.

    Cons

    They will fire you for any reason. Manager is a joke. They have no idea how to run a store. Especially the GMS. The higher up you go. The less they care. They just have dollar signs in their eyes. The pay sucks and there is no job security. Do not work here.

    Advice to ManagementAdvice

    Treat your employees like they're actual human beings. And make sure if your. GM, you actually know how to do your job.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. 3 people found this helpful  

    This is an honest review for this company, please read.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stocking in Chicago, IL
    Former Employee - Stocking in Chicago, IL

    I worked at Family Dollar Stores full-time (less than a year)

    Pros

    The co-workers were the only good part and a mere few customers.

    Cons

    This company deserves to be eliminated, i only worked for 2 and half months and i busted my backside multitasking for peanuts! the place was was pure bullcrap!, right from the beginning i would be looked as a thief while not being trained by anyone. And then nobody even works as a group, In fact, no one obeyed the so called "no cellphone while working" policy, not even the managers. They would leave me on the register by myself while they would stock items and be on their phones at the same time. Even the customers would ask me why there wasn't any more people helping at the front?. i didn't even know what to tell them. The managers are arrogant as hell! they think they always know better and focus on treating you like garbage because that's is the only way the store will perform better or so they assume. So you have to be constantly be looking out for thieves, be treated like a subhuman by the managers, and work with old and slow computing equipment while having a long line full of angry people waiting in front of you. No thank you, i'll pass. I got paid the same at my old job and didn't have to deal with this.

    Advice to ManagementAdvice

    These store managers and stores need to be checked constantly.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    hello

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashiers in Lansing, IL
    Current Employee - Cashiers in Lansing, IL

    I have been working at Family Dollar Stores part-time (more than a year)

    Pros

    ensure you improve associates payment and their benefit just so they can stay with your company and reduce turnovers, Good luck

    Cons

    great place to work to fill in job gap while looking for something better inthe nearest future. Stores structural upgradeis ongoing which may help in improving the company's image

    Advice to ManagementAdvice

    recognition

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Company is on the downturn...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fountain Operator in Valparaiso, IN
    Former Employee - Fountain Operator in Valparaiso, IN

    I worked at Family Dollar Stores part-time (less than a year)

    Pros

    Fast work environment, well-designed work space

    Cons

    Total lack of respect from management, tiring work, minimum wage

    Advice to ManagementAdvice

    Treat your employees like human beings, not just space to fill

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Give and Take Relationship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Chicago, IL
    Former Employee - Store Manager in Chicago, IL

    I worked at Family Dollar Stores full-time (more than 3 years)

    Pros

    Compensation, Scheduling, Compensation, Bonuses, Contests

    Cons

    No work/life balance, 70hr work weeks, no security

    Advice to ManagementAdvice

    That there needs to be more direct support from HR or corporate

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    Upper Management Knows, but Does Not Care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Chicago, IL
    Current Employee - Store Manager in Chicago, IL

    I have been working at Family Dollar Stores full-time (more than a year)

    Pros

    You get to meet an amazing array of customers who have been through a lot in life. What has lead them to shop at Family Dollar is the real story.....and the only joy I have.

    Cons

    Upper management knows the required hours it takes to do resets, schematics etc, but uses a "an A manager does what he/she has to do to get the job done" verbal mindset. Translation: any store that has weekly sales above 30k, needs the mgr to work 15-20 hours above and beyond the salaried requirement of 52hrs to be an "A" manager.

    Advice to ManagementAdvice

    Pony up on the labor dollars. We don't need an extra 30-40 labor dollar hours. Just about 20. You guys know you have committed people, stop running us out like the iditarod hounds. Trust us. Sure, not al at once, but try...

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11.  

    Don't waste you time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Zion, IL
    Current Employee - Cashier in Zion, IL

    I have been working at Family Dollar Stores part-time (less than a year)

    Pros

    Small store has nice customers (you do get lower class ghetto people, but they make me laugh)

    Cons

    Poor Management, store manager is very unprofessional, smiles to your face and talks about you behind your back.

    Advice to ManagementAdvice

    Fire the manager at the Zion, IL Store

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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