Family Dollar Stores

  www.familydollar.com
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Family Dollar Stores Reviews

Updated August 16, 2014
Updated August 16, 2014
586 Reviews

2.4
586 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Family Dollar Stores Chairman and CEO Howard R. Levine
Howard R. Levine
338 Ratings

Review Highlights

Pros
  • Hourly associates are paid fairly and can maintain work-life balance (in 8 reviews)

  • Very professional when it comes down to customer service (in 12 reviews)


Cons
  • Work/Life balance is talked about frequently but is looked down upon in some departments (in 19 reviews)

  • You get the impression that some stores have been abandoned by upper management (in 31 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Work in the Distribution Center on the non-conveyor belt side. Operate a PIT vehicle in pulling three pallets at a time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Bulk order Fillar  in  Matthews, NC
    Current Employee - Bulk order Fillar in Matthews, NC

    Pros

    The over time is time and a half and given out each week. Management is very keen on listening to employees feedback in pulling merchandise. The Break rooms are very relaxing and resourceful in dealing with a stressful day.

    Cons

    No A/c or Heat IN THE WAREHOUSE. no unexcused absences. Must consistently keep a close eye on merchandise pulled when operating the PIT equipment.

    Advice to ManagementAdvice

    Keep a closer eye on order fillars assignments.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Family Dollar

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Chicago, IL
    Current Employee - Store Manager in Chicago, IL

    Pros

    Great company to grow with.

    Cons

    If you are a store manager, you are guaranteed to work over 55 hours if you want your store right.

    Advice to ManagementAdvice

    Learn from your staff as well as coach to excellence

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Horrible horrible horrible, here you don't matter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Groves, TX
    Former Employee - Customer Service Representative in Groves, TX

    Pros

    Plenty of hours
    Get to work with amazing people

    Cons

    EVERYTHING !
    Pay no where near equal to the work required
    Constant schedule changing with barely any notice
    Kiss your home life goodbye, you are now property of family dollar
    My manager never hired males, leaving a whole store to be stocked by women (small ones at that)
    Store managers are overworked , so they take it out on everyone else
    They assume everyone is stealing
    The higher people cut & add payroll whenever they get bored, so you literally may work every day one week and one the next.
    I was hired as part time to avoid giving me benefits but was working 40+ hours EVERY week
    My SM told me I get ONE off request ONCE a month for ONE DAY , and it may not be guaranteed.

    Advice to ManagementAdvice

    Start focusing on your employees and not the numbers. There is no reason a store manager works 78 hours and only get paid for 50. This company is not broke, so stop being penny pinchers ! Your workers are NOT slaves the turnover rate will only increase with the way you treat people.

    Disapproves of CEO
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  5. 1 person found this helpful  

    One of the worst companies I have ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Performance Manager  in  Newark, NJ
    Former Employee - Performance Manager in Newark, NJ

    Pros

    company car , computer and phone

    Cons

    Regional does not have a clue as to what his people are really doing.

    Advice to ManagementAdvice

    Clean house and start over.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Slum company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Philadelphia, PA
    Current Employee - Customer Service Representative in Philadelphia, PA

    Pros

    Great coworkers for the most part; interesting customers

    Cons

    Management - the higher up, the lazier. Want you to do everything for as little pay as possible and benefits are nonexistent.

    Advice to ManagementAdvice

    Stop being cheap slum lords. Invest in your company, clean up your stores and stop treating your workers as criminals in training. Pay livable wages if you truly feel 60% of inventory losses come from within so no one could ever have an excuse not to pay for your products. By the way, you do not have the cheapest prices around.

    Disapproves of CEO
  7. 1 person found this helpful  

    The experience with upper management was horrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Rockingham, NC
    Former Employee - Store Manager in Rockingham, NC

    Pros

    Most of my coworkers were kind and willing to-do whatever it took to get the job done.

    Cons

    Never enough payroll to operate the store efficiently. They didn't care that people only received 8 or 10 hours. Because of this the turn over of employees was ridiculous.

    Advice to ManagementAdvice

    Stop being Greedy always working on your bonus. You have had some great people come through with a love of the company. The Greed is so crazy that the store is left unattended when the one on duty has yo use the rest room. At least keep 2 People at all times in the store. You can't provide awesome customer service from the register.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Sucked.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Parma, OH
    Former Employee - Cashier in Parma, OH

    Pros

    Nice Customers and a few nice staff.

    Cons

    No AC Manager Is RUDE and So is assistant.

    Advice to ManagementAdvice

    GET A BETTER FRIENDLY MANAGER

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Family Dollar is What you Make of It...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Buffalo, NY
    Current Employee - Store Manager in Buffalo, NY

    Pros

    Salary, being able to write your own schedule, creating meaningful relationships with your staff and customers, gaining experience in many aspects of retail - inventory management, human resources, asset protection, etc. The opportunity to make decisions for your store whether it be hiring, merchandising, etc. is wonderful and really makes you feel successful at the end of the day.

    Cons

    The company does not put the focus on or allocate resources for maintenance upkeep in stores. There is too much of a battle to get things fixed. Otherwise, I have no complaints. Payroll is tight, sure, but if you take the time to build the right team and create a fun working environment then it is fine. When I took my store over sure I put in several 60-70 hour weeks to get the store up to snuff and build my team. Today, I never work over 52 hours a week and do it in 5 days. It is all about how you write the schedule, maximize your time in the building, and stop complaining about the work that needs to be done and just do it.

    Advice to ManagementAdvice

    Take more time to really get to know and invest in your store teams. Also, put yourself in the customer's shoes and take a look at what many of the physical conditions of our stores look like. It is not pretty. Invest in regular store maintenance and take care of the stores we have before opening any new stores. Hopefully these things will change once Dollar Tree comes in.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Lovely

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Assistant Manager  in  Wiscasset, ME
    Current Employee - Assistant Manager in Wiscasset, ME

    Pros

    The good thing is that u have fun working for them customers are awesome u always get some bad but more good

    Cons

    The bad things about family dollar is the heat in stores is unbearable. the pay is not good. For an assistant manager u should be starting out at 10 an hour nobody can live off of 8 an hour it's in possible nowadays

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Benefits are good. good training if have right management.

    Cons

    Not as cultural diverse in hiring and promotion as they say. It's a good ole boy club. Long hours, Poor payroll for stores. Most time working by yourself.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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