Family Video Reviews

Updated July 5, 2015
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2.8
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Recommend to a friend
Approve of CEO
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Keith Hoogland
30 Ratings

Pros
  • Free movies - ability to view movies before they release to the public (in 35 reviews)

  • Free rentals and get to watch movies before the DVD release (in 22 reviews)

Cons
  • with no breaks to rest or eat a meal with anything resembling nutritional value (in 58 reviews)

  • Upper management boasts about keeping their stores open during snow storms without any concern for employees (in 27 reviews)

More Pros and Cons

342 Employee Reviews

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  1. Good starting job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Family Video full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun Company, good pay, growing opputrunities, great upper management

    Cons

    Salary pay requires 44-48 minimum hours a week with late hours


  2. Helpful (1)

    Family Video was one of my first jobs and I still discover just how much I learned there.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Family Video (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Tons of hours! If you are a strong worker they will give you an amazing amount of hours.

    Commission: there are opportunities to earn commission

    Empowerment: they trust you to run the company And there are few limits when it comes to solving problems

    Cons

    High turn over. Upper management doesn't expect you to stay so they do not invest in their employees.

    Payroll: I would often close at midnight by myself, required to take the deposit.

    Whole business structure could use a revamp. POS is outdated.


  3. sales associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Family Video

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    movies discounts fairly easy job

    Cons

    standing all the time b


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (5)

    Under paid, under appreciated too much BS

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Family Video part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    working with movies is fun, the customers are pleasant, commissions are okay.

    Cons

    Let's talk about the things you don't get paid for! They expect you to work volunteer hours, for example I worked 2:30-8:30pm at our local fair in out Family Video booth without being paid. When we don't get movies in stock, we are required to volunteer our time in the early morning to go to walmart and buy them with the store card. The on call shifts take the majority of your day, I've had one that lasted 3-10pm before, they give you thirty minutes to get to the store. So the entire time you're waiting around in your work clothes waiting for them to call you. They are super strict on payroll, if you're a midshift forget working more than 3-4 hours a night. They expect you to get to the store 20 minutes before your shift to count your drawer, without being paid. When you travel for the store with other managers you're only paid the time youre at the location, not the time you drove there.THIS IS ALL WHILE BEING PAID 7.65 AN HOUR. They don't train you, rather walk you through how to close or open for about 20 minutes and then expect you to do it flawlessly first time you do it. I can't tell you how many times I've heard managers speaking badly about employees in front of employees.

    Advice to Management

    Pay up, we're required to take a test when hired to prove we are competent, why not get paid like we are?


  6. Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Family Video part-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    flexible scheduling. The environment is nice and relaxed, but if you work at a busier store, much faster pace.

    Cons

    not enough hours. higher pay. When you're a keyholder you close alone most times, and when the store closes at midnight sometimes it doesn't feel the safest.

    Advice to Management

    I think raises should be given more frequently. My manager never closes and I wish she would to seem more flexible.


  7. Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Arlington, TX
    Former Employee - Anonymous Employee in Arlington, TX

    I worked at Family Video part-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The customers are really a big part of this company, I personally enjoy getting to know everyone on a one-on-one level. Its rewarding when you see the satisfaction in someone's demeanor when they are pleasantly surprised by how inexpensive their purchase was. The environment is relaxed, yet constant and exciting.

    Cons

    Not getting to sit down or really have a proper lunch break. Obviously, there are some customers that are terrible, but those are far and few.

    Advice to Management

    Just don't leave a new trainee unsupervised on a Friday night for their first shift...for any amount of time. However, I don't think this is a common practice, I just happened to fall victim of this.


  8. Helpful (4)

    Manager in Training

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Family Video full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The district manager was great. The employees genuinely seemed to enjoy their jobs.

    Cons

    The regional manager was a sadistcal moron. The hours are long. The pay is awful for a management position. They lie when they advertise 35k. It's actually 26k plus commission.

    Advice to Management

    Be up front with your new hires. Add new talent at higher levels to avoid bad habits dripping down the ladder.


  9. Advancement options but a lot of micromanaging.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Family Video full-time (More than a year)

    No opinion of CEO
    No opinion of CEO

    Pros

    Fast paced, most of the time fun experience. Lots of opportunities to move up in the company. Managers get benefits and paid time off.

    Cons

    Low pay, unfortunate weekend hours, micromanaging from upper management (they also focus a lot on the negatives and don't build employees up very often).


  10. Helpful (1)

    Cashier/Store Opener/Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service/Cashier/Store Opener in Buffalo, NY
    Former Employee - Customer Service/Cashier/Store Opener in Buffalo, NY

    I worked at Family Video part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Getting to know the regular customers, generally easy job.

    Cons

    Constantly hiring even though there are plenty of employees, hours getting cut more and more due to new hires, then expecting employees to compete for hours with their sales numbers. I was on the top in sales and they still kept cutting hours even though I was promised I would get as close to 40 hours as possible. Management will lie to you to get you to take the job and not hold up on promises. Most weeks I only averaged 9 hours of work! That's even after being promoted to key holder/store opener.

    Advice to Management

    Value your hard working and capable employees. Stop hiring when you have more than enough employees.


  11. Disappointing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Associate in Joliet, IL
    Former Employee - Retail Associate in Joliet, IL

    I worked at Family Video part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The staff is very friendly and the customers are great depending on location. The movie selection is diverse and the company has an interesting history.

    Cons

    The company illegally does not permit breaks for employees, meaning minimum wage workers have 8 hour shifts with no break, even to eat. Raises are unheard of and management is overworked.

    Advice to Management

    Corporate should enforce basic legal regulations at minimum to avoid losing employees. A lower turnover rate could lead to higher profits, especially if morale were boosted, thus affecting customers positively in a better retail environment.



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