Family Video Reviews

Updated July 28, 2015
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2.8
Rating Trends
Recommend to a friend
Approve of CEO
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Keith Hoogland
35 Ratings

Pros
  • Free movies - ability to view movies before they release to the public (in 35 reviews)

  • Free rentals and get to watch movies before the DVD release (in 22 reviews)

Cons
  • with no breaks to rest or eat a meal with anything resembling nutritional value (in 58 reviews)

  • Upper management boasts about keeping their stores open during snow storms without any concern for employees (in 27 reviews)

More Pros and Cons

357 Employee Reviews

Sort: Popular Rating Date
  1. Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Evansville, IN
    Former Employee - Store Manager in Evansville, IN

    I worked at Family Video full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Free rentals, get to take ownership, plan community events, great commission

    Cons

    Long hours, working alone during the day, advancement is easy up to store manager but much harder to advance beyond that

    Advice to Management

    Have fun, utilize the opportunity to learn how to run a business. It was a great start to my career.


  2. assistant manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Family Video full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Free movies before street date. Half priced game and movie rentals. Plus if you do your job... they reward you with free rentals of all movies that have been out longer than two weeks. Awesome company. Ive been here 3 years. Im gonna hate to leave. i can't say enough good things about this company.

    Cons

    Only bad part is having to be there so late. Open til midnight and work most weekends and hoidays. Not fun for a mom of young children.


  3. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Family Video full-time (More than 8 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    People you work with. You set your own hours during the weekdays. You get to surround yourself with movies and games all week long.

    Cons

    Work most weekends. Struggle to have any breaks.

    Advice to Management

    N/A


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good for students with open schedules

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hamilton, OH
    Former Employee - Customer Service Representative in Hamilton, OH

    I worked at Family Video part-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Competitive pay, friendly staff, easy to build rapport with regular customers. Start out making more than minimum wage and performance based raises are simple to pass.

    Cons

    Not understanding of busy schedules outside of work or prior commitments. Some managers and customers are difficult to maintain positive relationships with and shifts can be long (9 hours) with no breaks.

    Advice to Management

    Add mandatory breaks for certain numbers of hours worked (e.g. 15 minutes per 3 hours)


  6. Sales rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Family Video full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Flexible hours. Good benefits. Fast paced.

    Cons

    Can get overwhelming. If you're doing your job right it can be hard work.


  7. Family Video

    Former Employee - Store Manager in Erie, PA
    Former Employee - Store Manager in Erie, PA

    I worked at Family Video (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The interview process is quite extensive in order to work at family video. As a result, the employees are well qualified and wonderful. The customers are there just to rent movies and have a good time.

    Cons

    The biggest con to working at Family Video is controlling payroll. You have to schedule some part-timers to only work 4 hours a week because that's all we can give them.


  8. Great Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Leader
    Current Employee - Shift Leader

    I have been working at Family Video part-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Fun work environment, great co-workers, good customers. I enjoy going to work and don't mind training new workers. Enjoy recommending movies to customers and have strong customer relationships with regulars. Very fulfilling.

    Cons

    Pay is less than desired considering the screening process that Family Video subjects applicants to. Poor air conditioning in a hot building makes the retail experience a pain in hot months (for both employees and customers).

    Advice to Management

    Air conditioning! Also better compensation for good workers would be nice.


  9. meh

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Family Video full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Free rentals before they come out. Flexible schedules. Regular customers and awesome co workers

    Cons

    You can tell the company is not doing well. Every new policy reeks of desperation. It's a super fun job when your in college trying to earn some cash, but not a career prospect. Full time employees are over worked and underpaid. They don't invest time in to growing you professionally.

    Advice to Management

    Re-work the late fee prices. A customer shouldn't have a $30 late fee from a movie were selling for $8. You should cap late fees at the items value.


  10. Helpful (2)

    Awesome idea to work here, then you do..

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Family Video (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Free pre-streets, (not yet released movies to the public), the customers, the idea of something free with every purchase. Sales atmosphere but it's movies, candy and popcorn. Get some ice cream or a pop, not alot to sell so, getting those goals are very easy.

    Cons

    Too many to list here.

    Advice to Management

    Talk to the sales associates in a non-threatening manner. Giving ultimatums of short hours or no pre-streets is very sad. Pre-streets are the first way to let your sales associates learn about the movie and then give the customer great feedback. Shorten hours just lowers morale and thus increasing the turnover rate, which is enormous!! Cash handling needs to be each individual's responsibility, not the entire crew. Safety speaking, there should be two employees close. Last thing, training. More- with leaders that want to teach.


  11. Sales Associate

    Former Employee - Sales Associate in New Castle, PA
    Former Employee - Sales Associate in New Castle, PA

    I worked at Family Video part-time (More than a year)

    Pros

    I gained some great friends from my co-workers. It is a relaxed atmosphere and you gain quite a bit of experience.

    Cons

    The hours were not that great with most stores closing at midnight. It was also difficult scheduling sometimes and you would be scheduled 20+ hours as part time or only one 3 hour shift a week.



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