Family Video

  www.familyvideo.com
  www.familyvideo.com

Family Video Reviews

Updated December 16, 2014
Updated December 16, 2014
276 Reviews
2.9
276 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Keith Hoogland
6 Ratings

Review Highlights

Pros
  • Free movies - ability to view movies before they release to the public (in 35 reviews)

  • Free rentals for managers and some staff if meets store/managers goals (in 22 reviews)


Cons
  • No breaks, unappreciated by upper-level management, high turnover rates, low pay (in 58 reviews)

  • Upper management can be cliquey, so be careful if they do not like you (in 27 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Okay, for a part-time job (No the movie business isn't dead - just come in on a Friday night)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Erie, PA
    Former Employee - Customer Service Representative in Erie, PA

    I worked at Family Video

    Pros

    The Pro's of working at family video are:
    - almost always hiring (there is a high turnover rate, at least in the region I worked in)
    - flexible hours for part-time workers (really helped while I was in college to schedule around class times, big tests/projects and finals
    - no uniform
    - PRE-STREETS! I loved being able to rent movies for free before they got released to the public

    Cons

    The Con's of working at family video are:
    - the District Managers, Regional Managers, and higher-ups are completely clueless as to how an actual store runs day to day. Therefore, you get less than nice emails from them or a message relayed through your manager about things that literally can't be changed.
    - the pay sucks, its over minimum wage but just barely (but let's be honest if you need a college job like I did you'll take what you can get)
    - Sales, I understand we live in a sales-centric type of economy but honestly, punishing employees for not selling enough out your over-priced candy and pop-corn?
    - At the store I worked in management always left you tasks to do during the night-shift (fyi night-time are the busiest hours, this stuff should be done during the day - for example five boxes of candy to be accepted into the computer inventory and then put out for display)

    Advice to ManagementAdvice

    Really? Management didn't listen to me when I was a "valued-employee" why would they listen to an anonymous reviewer?

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Doesn't care about their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Tulsa, OK
    Former Employee - Sales Associate in Tulsa, OK

    I worked at Family Video part-time (less than an year)

    Pros

    It's a fast paced job that will constantly keep you busy. It can be fun to interact with the customers and find something for them that they'll truly love. It would be a good job for someone social and good at sales. The hours can be flexible.

    Cons

    Expect to work 10+ hour shifts with no breaks, paid or unpaid. You are expected to eat as you work, and often you'll be pulled away from your meals in order to deal with the workload. You will be on your feet your entire shift, and you are expected to work through the pain and fatigue. Management is disinterested in listening about problems amongst the staff and working through them. You're supposed to keep silent about them. The manager will also criticize you in front of your co-workers. It is generally not a good environment to be in.

    Advice to ManagementAdvice

    Take better care of your employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Not what I expected...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Family Video part-time (less than an year)

    Pros

    Free rentals and commission were a plus. Talented staff. Being able make decisions without the manager's approval.

    Cons

    Unrealistic workload for one person. You are expected to wait on customers, answer phones, put away movies as they come in, clean(vacuum entire store, sweep and mop the tile around the counter, wipe the counters, wipe down the doors, the soda cooler, the gum ball machine, water fountains, straighten, fill and dust the candy racks, straighten the new release wall, straighten the game room, straighten the free movie sections, clean the restrooms, take out the trash), complete inventories, complete daily call lists, maintain excellent sales, stock the pop cooler, change light fixtures, posters, outdoor signs, as well as whatever other tasks need done for the week, such as moving hundreds of movies from one section to another, or pricing dozens of movies for sale. None of these tasks were difficult, just time consuming and exhausting when you're already running back and forth to help customers and you're there all alone. I worked with an all-female staff, and being in a lousy neighborhood, we were often subject to sexual harassment. I was made to close at least 5 nights every week, even though I didn't have a car to take deposits to the bank after closing. This meant my parents' sleeping schedules were compromised to drive me to the bank after midnight. We were horribly understaffed, even with applications pouring in all the time. Family Video abuses the hiring process and will only hire people with a certain image. They turned down dozens of applicants, even though we were down to 3 employees(manager, asst manager, and myself- part time csr)! I was grossly underpaid for the workload, and was chastised for not completing every single assigned task every night(e.g. Wouldn't have time to vacuum and mop some nights due to volume of movie returns). Also, I'm disgusted that they claim to portray a "family image" while they're renting out pornography in the back and make everyone work every holiday... also, the scheduling system is flawed and only takes into account how many movies are rented and returned, not the additional 50 tasks you must complete! Don't work here if you expect to be treated fairly or decent pay. Maybe if they paid their employees a bit more, there'd be more enthusiasm to flourish the business. Oh yeah, no breaks either...

    Advice to ManagementAdvice

    Pay your employees what they deserve! Close on the holidays!!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Fun place to work for the RIGHT PERSON.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager

    I worked at Family Video full-time (more than an year)

    Pros

    Free movies. Commission, flexibility. This place is a dream to work for in my opinion. I'm sure it is different for everyone. I started 50 cents above minimum and now make a dollar more than that. In less than a year I have worked my way from part time to assistant manager. I honestly love my job. When I graduate I would love to move even further up in the company.

    Cons

    No real breaks. There is a pretty high turnover rate as well. It seems that it takes a certain type of person to excel at this job. You must be motivated and a hard worker. Everything you do is tracked. If you aren't doing your job, EVERYONE knows it. This could be viewed as a pro as well. They get rid of the bad apples pretty fast. This company isn't afraid to fire you.

    Advice to ManagementAdvice

    Have cameras in all locations.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Great place to work as long as your not alone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Cleveland, OH
    Former Employee - Customer Service Representative in Cleveland, OH

    I worked at Family Video part-time (more than an year)

    Pros

    It's a great atmosphere to work in! There is always something to do, and when your working with someone it's always a good time!

    Cons

    Working in the store every night alone makes it dull sometimes, girls shouldn't have to take deposits to the bank at night after working by themselves

    Advice to ManagementAdvice

    Have two people on shifts at night for safety!

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Competitive, fun, and an overall good experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Key Holder in Elyria, OH
    Current Employee - Key Holder in Elyria, OH

    I have been working at Family Video full-time (more than 3 years)

    Pros

    The pay is competitive, they work around your other responsibilities, and you get free rentals.

    Cons

    In my experience, it is kind of hard to move up in the company. Even trying to become an assistant manager of a store is a challenge.

    Advice to ManagementAdvice

    I'd say that if a full time employee is willing and wanting to move up, seriously consider them instead of just hiring someone into the position who hasn't been with the company. A lot of full timers and ever part timers are wanting to move up and completely capable. Maybe let them do it for a month, then reevaluate them and see if they should stay in the position. If not, then by all means, hire an outsider.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Great experience with customers and part timers. Management needs more training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Family Video part-time (more than 5 years)

    Pros

    It's a great place to learn that customer service is a priority.
    Free pre-street rentals.
    You are empowered to make decisions without managers approval.

    Cons

    Consistently inconsistent. District Manager, Manager and Regional managers priorities can change from day to day.
    Empowerment only goes so far. Do something they don't like and your empowerment means nothing,
    Favoritism is a huge negative. This starts at the Regional Manager level. Even if you don't follow the priorities of the company, customers are first, you can advance through the ranks.
    Hard working staff that care and follow the rules get no where slow.
    No lunches or breaks.
    Managers do nothing and leave long lists for part timers.

    Advice to ManagementAdvice

    I would advise all management to drop by their stores without notice. This included DM and RM. You are not getting a true perspective with your scheduled times. Auditors same things. You would be surprised as to how many of your part timers are actually running the stores.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great beginning, poor exit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Pittsburgh, PA
    Former Employee - Store Manager in Pittsburgh, PA

    I worked at Family Video full-time (more than 5 years)

    Pros

    The benefits package was good and the schedule flexibility was great. Being able to be your own boss and make your own decisions was great in trying to grow the business. Salary was good and the experience was great for a young professional. Having the opportunity to work for Bill Mohler was a major decision in why I stayed so long.

    Cons

    The only major con is having to work the weekends and being forced to work when the store is open as a manager. It makes it hard to get tasks done by potentially taking away from the customer service aspect that comes first and foremost in the company's mission statement. Unless your willing to move, its hard to be promoted.

    Advice to ManagementAdvice

    Some of the upper management personnel need to learn how to convey a message that is motivating and not all about the sum of money one makes. It's a two way street. A compliment goes a long way, not statements about how much an employee's salary is or learn to not belittle an employee about what their college degree is in.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    Incredible Opportunities!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management
    Current Employee - Management

    I have been working at Family Video full-time (more than 10 years)

    Pros

    Growing Business. Unlimited professional growth. Highly competitive compensation and benefit package. Coming from the financial services industry, I was very impressed with the fact that my pay AND future earning potential is DIRECTLY tied to my individual performance.

    Cons

    I wish I started my CAREER here sooner! I have NO regrets and can't say anything negative about the company or the direction we are going.

    Advice to ManagementAdvice

    Keep growing, providing opportunities and inspiration!

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Family video

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member in Green Bay, WI
    Current Employee - Team Member in Green Bay, WI

    I have been working at Family Video part-time (less than an year)

    Pros

    was a fun work enviornment

    Cons

    hard to get a meeting with management to discuss further employment opportunities

    Advice to ManagementAdvice

    Make time for your employees

    Doesn't Recommend
    No opinion of CEO

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