Family Video

  www.familyvideo.com
  www.familyvideo.com

Family Video Reviews

Updated November 24, 2014
Updated November 24, 2014
272 Reviews
2.9
272 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Keith Hoogland
3 Ratings

Review Highlights

Pros
  • Free movies - ability to view movies before they release to the public (in 35 reviews)

  • Free rentals for managers and some staff if meets store/managers goals (in 22 reviews)


Cons
  • No breaks, unappreciated by upper-level management, high turnover rates, low pay (in 58 reviews)

  • Upper management can be cliquey, so be careful if they do not like you (in 27 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fun place to work for the RIGHT PERSON.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager

    I worked at Family Video full-time (more than an year)

    Pros

    Free movies. Commission, flexibility. This place is a dream to work for in my opinion. I'm sure it is different for everyone. I started 50 cents above minimum and now make a dollar more than that. In less than a year I have worked my way from part time to assistant manager. I honestly love my job. When I graduate I would love to move even further up in the company.

    Cons

    No real breaks. There is a pretty high turnover rate as well. It seems that it takes a certain type of person to excel at this job. You must be motivated and a hard worker. Everything you do is tracked. If you aren't doing your job, EVERYONE knows it. This could be viewed as a pro as well. They get rid of the bad apples pretty fast. This company isn't afraid to fire you.

    Advice to ManagementAdvice

    Have cameras in all locations.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great place to work as long as your not alone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Cleveland, OH
    Former Employee - Customer Service Representative in Cleveland, OH

    I worked at Family Video part-time (more than an year)

    Pros

    It's a great atmosphere to work in! There is always something to do, and when your working with someone it's always a good time!

    Cons

    Working in the store every night alone makes it dull sometimes, girls shouldn't have to take deposits to the bank at night after working by themselves

    Advice to ManagementAdvice

    Have two people on shifts at night for safety!

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Competitive, fun, and an overall good experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Key Holder in Elyria, OH
    Current Employee - Key Holder in Elyria, OH

    I have been working at Family Video full-time (more than 3 years)

    Pros

    The pay is competitive, they work around your other responsibilities, and you get free rentals.

    Cons

    In my experience, it is kind of hard to move up in the company. Even trying to become an assistant manager of a store is a challenge.

    Advice to ManagementAdvice

    I'd say that if a full time employee is willing and wanting to move up, seriously consider them instead of just hiring someone into the position who hasn't been with the company. A lot of full timers and ever part timers are wanting to move up and completely capable. Maybe let them do it for a month, then reevaluate them and see if they should stay in the position. If not, then by all means, hire an outsider.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Great experience with customers and part timers. Management needs more training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Family Video part-time (more than 5 years)

    Pros

    It's a great place to learn that customer service is a priority.
    Free pre-street rentals.
    You are empowered to make decisions without managers approval.

    Cons

    Consistently inconsistent. District Manager, Manager and Regional managers priorities can change from day to day.
    Empowerment only goes so far. Do something they don't like and your empowerment means nothing,
    Favoritism is a huge negative. This starts at the Regional Manager level. Even if you don't follow the priorities of the company, customers are first, you can advance through the ranks.
    Hard working staff that care and follow the rules get no where slow.
    No lunches or breaks.
    Managers do nothing and leave long lists for part timers.

    Advice to ManagementAdvice

    I would advise all management to drop by their stores without notice. This included DM and RM. You are not getting a true perspective with your scheduled times. Auditors same things. You would be surprised as to how many of your part timers are actually running the stores.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Incredible Opportunities!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management
    Current Employee - Management

    I have been working at Family Video full-time (more than 10 years)

    Pros

    Growing Business. Unlimited professional growth. Highly competitive compensation and benefit package. Coming from the financial services industry, I was very impressed with the fact that my pay AND future earning potential is DIRECTLY tied to my individual performance.

    Cons

    I wish I started my CAREER here sooner! I have NO regrets and can't say anything negative about the company or the direction we are going.

    Advice to ManagementAdvice

    Keep growing, providing opportunities and inspiration!

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great beginning, poor exit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Pittsburgh, PA
    Former Employee - Store Manager in Pittsburgh, PA

    I worked at Family Video full-time (more than 5 years)

    Pros

    The benefits package was good and the schedule flexibility was great. Being able to be your own boss and make your own decisions was great in trying to grow the business. Salary was good and the experience was great for a young professional. Having the opportunity to work for Bill Mohler was a major decision in why I stayed so long.

    Cons

    The only major con is having to work the weekends and being forced to work when the store is open as a manager. It makes it hard to get tasks done by potentially taking away from the customer service aspect that comes first and foremost in the company's mission statement. Unless your willing to move, its hard to be promoted.

    Advice to ManagementAdvice

    Some of the upper management personnel need to learn how to convey a message that is motivating and not all about the sum of money one makes. It's a two way street. A compliment goes a long way, not statements about how much an employee's salary is or learn to not belittle an employee about what their college degree is in.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Family video

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member in Green Bay, WI
    Current Employee - Team Member in Green Bay, WI

    I have been working at Family Video part-time (less than an year)

    Pros

    was a fun work enviornment

    Cons

    hard to get a meeting with management to discuss further employment opportunities

    Advice to ManagementAdvice

    Make time for your employees

    Doesn't Recommend
    No opinion of CEO
  9.  

    Working for Family Video was an overall positive experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Peoria, IL
    Current Employee - Customer Service Representative in Peoria, IL

    I have been working at Family Video part-time (less than an year)

    Pros

    I learned a lot of skills and how to adapt to things that I was not used to.
    Learned some transferable skills.
    Employees have a lot of freedom to act on a problem based on how they think it should be solved.

    Cons

    Training was intense and there was a learning curve.
    They expect a lot out of you during your shift.

    Advice to ManagementAdvice

    Increase compensation for Customer Service Representatives.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Long hours and low pay made Family Video a place I didn't want to stay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Madison, WI
    Former Employee - Sales Associate in Madison, WI

    I worked at Family Video part-time (less than an year)

    Pros

    chance for earning extra money from commission.
    flexible hours.
    Do not have to work in the morning.
    Other employees were positive personalities.

    Cons

    Do not get a break even when working 10 hours.
    Low pay.
    Customers often angry and take it out on you.
    Very short training period.

    Advice to ManagementAdvice

    Empowering employees is good but you need to allow for breaks during shifts.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Key Holder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Key Holder in Columbus, IN
    Former Employee - Key Holder in Columbus, IN

    I worked at Family Video part-time (more than 3 years)

    Pros

    commission checks can boost up the paychecks to make up for the low wages if you're given decent hours.

    Cons

    Unpaid, Under appreciated, asked to do ridiculous things like mow the lawn because the general managers are too cheap, homophobic, must work holidays,

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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