Family Video

  www.familyvideo.com
  www.familyvideo.com
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Family Video Reviews

Updated September 17, 2014
Updated September 17, 2014
246 Reviews
2.8
246 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Family Video Founder & CEO Charlie Hoogland
Charlie Hoogland
129 Ratings

Review Highlights

Pros
  • You get to rent free movies, that MAY not be so badly scratched that they are unreadable (in 26 reviews)

  • Free rentals for managers and some staff if meets store/managers goals (in 25 reviews)


Cons
  • No breaks, unappreciated by upper-level management, high turnover rates, low pay (in 51 reviews)

  • Upper management can be cliquey, so be careful if they do not like you (in 21 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Family Video is a unique, empowered company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Family Video full-time

    Pros

    Opportunity, Strong and inspiring Senior Leadership team, growth both in company size and personal.

    Cons

    In my time with the company I have been unable to identify any cons.

    Advice to ManagementAdvice

    Continue to do what you have been doing.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Can be a good place to work, but it has a lot of flaws.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Family Video

    Pros

    I got to work with some great people and was able to work in a fast paced environment. They also put a lot of capability in the employees hands which is nice.

    Cons

    The hours can be long and you have to frequently work weekends, nights, and holidays because they are open 365 days a year. There is also a lot of turnover in the manager department.

    No opinion of CEO
  3.  

    Great job to have as a college student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Jacksonville, IL
    Former Employee - Customer Service Representative in Jacksonville, IL

    I worked at Family Video part-time for more than a year

    Pros

    Free movies - ability to view movies before they release to the public.

    Cons

    Like any other hourly part time job, you have to compete for hours

    Recommends
    No opinion of CEO
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  5.  

    Meh...this place is exactly what you think it is before you apply, then you get the job and realize theres alot going on

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate  in  Chicago, IL
    Former Employee - Associate in Chicago, IL

    I worked at Family Video part-time for more than a year

    Pros

    People you work with are usually awesome. Great way to connect with your fav films and shows. Nice promotions that encourage interaction with customers.
    Great job for college students or people who are looking to start a career,

    Cons

    On-call system is king. You may be on call for 4 hours with the potential to only work 2. So your shift is from 12-4 and then on call from 4 to 6. So you don't know if you'll work or not. It all depends on if its been a busy day in which case the computer system will tell you how many people should be in the store at one time.

    Pay is minimum. The managers TRY and convince you that with more sales means an eventual pay raise, but it will never come because month to month sales are so unpredictable.

    Managers want to tell you how to provide great customer service instead of letting you be yourself with the customers. Why go thru an interview process if you are going to nitpick how employees say hi to customers? They want you to say hi loud enough so everyone in the store can hear you. So you are not really greeting the customer like a regular human being so much as you are letting them know you saw them enter the store by yelling HELLO as loud as possible.

    If you want this to be your career, you are almost guaranteed to have to move to another state more than once as part of your career path.

    Business casual on weekdays, tie on weekend....you dress this way to rent kids movies and hassle ppl for late fees.

    Diversity in the workplace is key. There are too many girls, and not in a good way!!

    Advice to ManagementAdvice

    That on call system has to go. Just have people work their shifts. Dont have your employees in limbo waiting to get a call from hour to hour until the manager calls to say "I need you for 2 hours"
    Tell the district/regional managers to let their store employees be themselves. Dont act impressed with a person's customer service skills and engaging personality and free spirit in the interview just to then tell them how to talk to and greet people.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Good but not great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Family Video full-time for more than 3 years

    Pros

    Work with great people in a fun atmosphere. Family run business so the company encourages you to take care of your customers and see to it they leave with a smile on their face.

    Cons

    Underpaid when compared to Store Managers at other companies. They talk up quarterly bonuses but the company puts such harsh rules to hit the bonuses most can't. They ask that you work 44 "open" hours, so you only get paid what you work while your store is open for business. Doesn't seem that bad but when your clocking 50-55 hours a week but getting no extra pay you really notice it.

    Advice to ManagementAdvice

    I've suggested multiple times, change 44 open to 44 hours with 40 of those as open hours. I get you don't want a store manager working hours while the store isn't open but any good manager isn't showing up as it's time to unlock the door. It's really hard to tell my family that my family based employer is making me work 6-7 days per week because of the hours they don't pay me for.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Over worked without the pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Fulton, MO
    Former Employee - Customer Service Representative in Fulton, MO

    I worked at Family Video part-time for more than a year

    Pros

    Mostly fun atmosphere and good people
    Fast paced and not boring
    Will work with school schedule
    Pretty good with giving requested off days

    Cons

    Long shifts with no breaks
    Job encompasses all roles from customer service rep to repairman etc
    Often given more responsibility without a pay raise
    Will work late shift alone
    On feet for 8 to 10 hours most of the time
    Not a lot of leeway if have a personal emergency and can't come in

    Advice to ManagementAdvice

    Treat your staff better because they work hard and deserve the compensation. Actually give them breaks on long shifts.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    Such a disappointment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Family Video full-time for more than 3 years

    Pros

    Free movies, pre streets...not much else

    Cons

    Low pay, very poor management, CEO is incredibly selfish, and overall UNPROFESSIONAL

    Advice to ManagementAdvice

    Consider giving some more raises, appreciate your store managers because they work their butts off for you and you think everyone is just replaceable. Take out the disgusting men who work there and are inappropriate with the girls. DO NOT WORK HERE UNLESS YOU DONT MIND BEING SEXUALLY HARASSED!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    No clear distinction between Manager and Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Pittsburgh, PA
    Former Employee - Sales Associate in Pittsburgh, PA

    I worked at Family Video full-time for less than a year

    Pros

    I was with Family Video for three months. They offer free and half off movie / game rentals for employees. It's also a great place to meet people as you're interacting with customers all day.

    Cons

    My Family Video Sales Associate position has been the worst job I have ever held. My biggest issue was the lack of distinction between Manager and Sales Associate. Unless I was training, or training someone, I was in the store by myself. This meant that I could not take any bathroom breaks, unless of course you lock the whole store up, which benefits no one in a retail environment. As a Sales Associate, I was given the power of a Manager, with a Sales Associate wage. I would not recommend this position.

    Advice to ManagementAdvice

    As a leader and manager, you need to rethink your priorities with the relationship of a Manager and Associate. With the hiring process for an Associate being so competitive, I would think that would be the same for a Manager. The Manager at my store was so ineffective as a leader and trainer, it was almost pathetic. Several times, our Manager would accuse the employees for lying with zero evidence. In other cases, we as employees would find safety hazards, but were always overlooked by the Manager. For a company that takes so much pride in their hiring process, re-look your Management hiring process and hire competent people.

    Doesn't Recommend
    No opinion of CEO
  10.  

    Poor Upper level management, minimal room for development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Family Video part-time for less than a year

    Pros

    The positives of working at FV are not exactly few, just not enough to outweigh the cons. First it is a good place to work multiple jobs at because of schedule updating system. Secondly it's a relatively easy job as long as you like walking quite a bit, which I never minded. Lastly having the option to rent some movies for free at the part time level is nice.

    Cons

    No breaks or sitting time
    Challenging to move up to higher positions
    Laughable commissions ($1 before taxes for the best up sale)
    Low pay
    On call shifts almost always week if not multiple times per week
    Expectation to run cash to the bank or to drive across town to get smaller currency denominations on your dime
    No recognition for achievements from sales or for compliments from customers
    Overworked managers
    Requirement to take hours during holiday seasons

    Advice to ManagementAdvice

    Always remember the little people, they are a good chunk of the reason that customers become regulars or come back in general

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11.  

    Fun environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Keyholder  in  Austintown, OH
    Former Employee - Keyholder in Austintown, OH

    I worked at Family Video full-time for more than a year

    Pros

    Fun people to work with, love talking about movies with customers. Becomes like a family.

    Cons

    Stress of keeping sales up.

    Recommends
    Neutral Outlook
    No opinion of CEO

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