Family Video

  www.familyvideo.com
  www.familyvideo.com

Family Video Reviews

Updated November 19, 2014
Updated November 19, 2014
268 Reviews
2.9
268 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Keith Hoogland
2 Ratings

Review Highlights

Pros
  • Free movies - ability to view movies before they release to the public (in 34 reviews)

  • Free rentals for managers and some staff if meets store/managers goals (in 21 reviews)


Cons
  • No breaks, unappreciated by upper-level management, high turnover rates, low pay (in 58 reviews)

  • Upper management can be cliquey, so be careful if they do not like you (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Competitive, fun, and an overall good experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Key Holder in Elyria, OH
    Current Employee - Key Holder in Elyria, OH

    I have been working at Family Video full-time (more than 3 years)

    Pros

    The pay is competitive, they work around your other responsibilities, and you get free rentals.

    Cons

    In my experience, it is kind of hard to move up in the company. Even trying to become an assistant manager of a store is a challenge.

    Advice to ManagementAdvice

    I'd say that if a full time employee is willing and wanting to move up, seriously consider them instead of just hiring someone into the position who hasn't been with the company. A lot of full timers and ever part timers are wanting to move up and completely capable. Maybe let them do it for a month, then reevaluate them and see if they should stay in the position. If not, then by all means, hire an outsider.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great beginning, poor exit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Pittsburgh, PA
    Former Employee - Store Manager in Pittsburgh, PA

    I worked at Family Video full-time (more than 5 years)

    Pros

    The benefits package was good and the schedule flexibility was great. Being able to be your own boss and make your own decisions was great in trying to grow the business. Salary was good and the experience was great for a young professional. Having the opportunity to work for Bill Mohler was a major decision in why I stayed so long.

    Cons

    The only major con is having to work the weekends and being forced to work when the store is open as a manager. It makes it hard to get tasks done by potentially taking away from the customer service aspect that comes first and foremost in the company's mission statement. Unless your willing to move, its hard to be promoted.

    Advice to ManagementAdvice

    Some of the upper management personnel need to learn how to convey a message that is motivating and not all about the sum of money one makes. It's a two way street. A compliment goes a long way, not statements about how much an employee's salary is or learn to not belittle an employee about what their college degree is in.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Incredible Opportunities!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management
    Current Employee - Management

    I have been working at Family Video full-time (more than 10 years)

    Pros

    Growing Business. Unlimited professional growth. Highly competitive compensation and benefit package. Coming from the financial services industry, I was very impressed with the fact that my pay AND future earning potential is DIRECTLY tied to my individual performance.

    Cons

    I wish I started my CAREER here sooner! I have NO regrets and can't say anything negative about the company or the direction we are going.

    Advice to ManagementAdvice

    Keep growing, providing opportunities and inspiration!

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Family video

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member in Green Bay, WI
    Current Employee - Team Member in Green Bay, WI

    I have been working at Family Video part-time (less than an year)

    Pros

    was a fun work enviornment

    Cons

    hard to get a meeting with management to discuss further employment opportunities

    Advice to ManagementAdvice

    Make time for your employees

    Doesn't Recommend
    No opinion of CEO
  6.  

    Working for Family Video was an overall positive experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Peoria, IL
    Current Employee - Customer Service Representative in Peoria, IL

    I have been working at Family Video part-time (less than an year)

    Pros

    I learned a lot of skills and how to adapt to things that I was not used to.
    Learned some transferable skills.
    Employees have a lot of freedom to act on a problem based on how they think it should be solved.

    Cons

    Training was intense and there was a learning curve.
    They expect a lot out of you during your shift.

    Advice to ManagementAdvice

    Increase compensation for Customer Service Representatives.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Key Holder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Key Holder in Columbus, IN
    Former Employee - Key Holder in Columbus, IN

    I worked at Family Video part-time (more than 3 years)

    Pros

    commission checks can boost up the paychecks to make up for the low wages if you're given decent hours.

    Cons

    Unpaid, Under appreciated, asked to do ridiculous things like mow the lawn because the general managers are too cheap, homophobic, must work holidays,

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    exhausting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Family Video full-time (less than an year)

    Pros

    flexible schedule.
    great team of people to work with.
    free movies.
    location.

    Cons

    way too much to get done , by yourself, every single day.
    under staffed.
    low pay.
    i have gone in on my own time to get things done just so we, as a store, wouldn't get yelled at by our district manager.
    the "labor forecaster" is a one-size-fits-all .. doesn't accommodate for variables such as store size, new customers, phone calls etc.

    Advice to ManagementAdvice

    higher pay will attract and keep better employees

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful  

    A fantastic opportunity for those looking for management experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Family Video full-time (more than 3 years)

    Pros

    Ability to run your business like an owner. The team that I was a part of was supportive and helped to develop me personally

    Cons

    Long hours with no breaks; Salaried store managers required to spend additional hours to buy movies to fill weekly demand, which depending on availability, can turn into a multiple-day chore, none of which is compensated. At the moment, the only real advancement opportunities are coming from the Marco's Pizza side of things, and I signed on for a Movie company, not food service

    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    great place to work !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Family Video part-time (more than an year)

    Pros

    Friendly co-workers, nice customers, easy work.

    Cons

    none. I was satisfied with every thing.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Only Basic Behavioral Interview Questions Necessary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Family Video part-time (more than an year)

    Pros

    Flexible work hours, fun minimum wage job.

    Cons

    Stupidly difficult initial test, some upper-level employees difficult to work with

    Advice to ManagementAdvice

    Some of the upper-level employees are quite condescending to lower-level employees. Not a dealbreaker, but enough so that I didn't like working shifts when my regional manager worked

    Recommends
    Neutral Outlook
    No opinion of CEO

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