Family Video Reviews

Updated March 27, 2015
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2.8
308 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
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Keith Hoogland
18 Ratings

Pros
  • Free movies - ability to view movies before they release to the public (in 35 reviews)

  • Free rentals for managers and some staff if meets store/managers goals (in 22 reviews)

Cons
  • No breaks, unappreciated by upper-level management, high turnover rates, low pay (in 58 reviews)

  • Upper management can be cliquey, so be careful if they do not like you (in 27 reviews)

More Pros and Cons

Employee Reviews

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  1. I have really enjoyed working for this company for the past four years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Family Video

    Pros

    Great employees to work with and bosses.

    Cons

    None. Do your job and you'll be fine.

    Recommends
    Positive Outlook
  2. Love hate!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Family Video full-time (more than a year)

    Pros

    Pre-street movies. Very flexible schedule. Half price rentals, or free if in top 2000 sales employees out of 7000.

    Cons

    Working totally alone a lot. Our sitting manager was very hard to please. No security cameras. Hard to get work done when constantly getting interrupted by having to cash out customers.

    Advice to ManagementAdvice

    Appreciate your employees more. Ask them for feed back or how to improve the store.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful

    It's fun but almost impossible to make into any sort of career. Raises are rare and they rarely promote from within.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Family Video full-time (more than 3 years)

    Pros

    Fun coworkers, pretty relaxed atmosphere, free movie rentals.

    Cons

    Insufferable customers, fickle management, overall a cheap company looking to cut corners in any way possible.

    Advice to ManagementAdvice

    If you paid your employees more, maybe the quality of said employees would increase proportionately.

    Doesn't Recommend
    Negative Outlook
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  5. A family atmosphere that supports and fosters hard work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Elmira, NY
    Former Employee - Customer Service Representative in Elmira, NY

    I worked at Family Video part-time (more than 3 years)

    Pros

    Commission on sales, fun work environment, opportunities to advance in the company, "pre-street" videos.

    Cons

    Low-pay, no breaks, constantly on your feet (with no breaks, that gets tiring), way too warm in the summer (corporate won't let temperature get below certain point to save money).

    Advice to ManagementAdvice

    Training is fantastic and you care for your employees. That cannot be understated, especially in today's business world.

    Recommends
    Positive Outlook
    Approves of CEO
  6. Terrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager In Training in Greenville, SC
    Current Employee - Manager In Training in Greenville, SC

    I have been working at Family Video full-time (less than a year)

    Pros

    Air conditioning, movies playing on loop.

    Cons

    Not enough guidance, terrible management, lack of devotion to employees, random hours.

    Advice to ManagementAdvice

    Get a clue.

    Doesn't Recommend
    Negative Outlook
  7. Okay part time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Family Video

    Pros

    very flexible scheduling for part time employees. if your sales are good you can watch movies for free.

    Cons

    while the hours are flexible for part timers, they are also dependent on whether or not the store is busy. no customers, no hours. pay is okay but don't expect a raise. I've been with the company for a few years and recently asked for a raise and was told my commission is my way to earn more money, a raise wasn't even considered. and while you can earn commission, it's more or less a few dollars a shift. company doesn't seem to go out of their way to retain employees, heard there is a cap on how high a salary one can get. managers seem overworked.

    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful

    Love Hate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Family Video

    Pros

    Customers are great and get great perks.

    Cons

    Hours pay upper management level of authority to make decisions

    Advice to ManagementAdvice

    Treat employees with more respect and give store manager more authority

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. Cool job, dumb management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Family Video part-time (less than a year)

    Pros

    Pretty easy job, ways to earn commission, laid back coworkers, easy to move up

    Cons

    Horrible management, work alone often, no tattoos or body piercings

    Advice to ManagementAdvice

    Lighten up. It's a video store, not middle school. Firing people over everything and anything is ridiculous. Also, you shouldn't have to be a math wizard to get hired. I literally used nothing you had on the test during my job.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 3 people found this helpful

    Overall experience has been great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - MIT (Manager In Training) in O'Fallon, MO
    Current Employee - MIT (Manager In Training) in O'Fallon, MO

    I have been working at Family Video

    Pros

    Fun and exciting environment to work in with customers and the busy atmosphere makes the work enjoyable for those who love movies and entertainment.

    Cons

    The job itself is very challenging in that you are always working on tasks so time flies while at work but the pay compared to the amount of responsibility and work performed is not near enough.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. Great Coworkers but Hit-or-Miss Management

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Family Video

    Pros

    You make strong bonds with coworkers, you can gain solid experience in customer service, you learn solid inventory management skills, it's a great work schedule if you're a college student.

    Cons

    Management can be antagonistic to general employees, employees are not allowed to take breaks.

    Advice to ManagementAdvice

    Try to encourage growth in employees rather than demean them.

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