Family Video

www.familyvideo.com
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Family Video Reviews

Updated February 23, 2015
Updated February 23, 2015
299 Reviews
2.8
299 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Keith Hoogland
15 Ratings

Review Highlights

Pros
  • Free movies - ability to view movies before they release to the public (in 35 reviews)

  • Free rentals for managers and some staff if meets store/managers goals (in 22 reviews)


Cons
  • No breaks, unappreciated by upper-level management, high turnover rates, low pay (in 58 reviews)

  • Upper management can be cliquey, so be careful if they do not like you (in 27 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Overall experience has been great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - MIT (Manager In Training) in O'Fallon, MO
    Current Employee - MIT (Manager In Training) in O'Fallon, MO

    I have been working at Family Video

    Pros

    Fun and exciting environment to work in with customers and the busy atmosphere makes the work enjoyable for those who love movies and entertainment.

    Cons

    The job itself is very challenging in that you are always working on tasks so time flies while at work but the pay compared to the amount of responsibility and work performed is not near enough.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Good part-time college job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Cashier in Springfield, MO
    Current Employee - Sales Associate/Cashier in Springfield, MO

    I have been working at Family Video part-time (more than a year)

    Pros

    Great fellow employees, company is growing, flexible hours, accessible Manager-in-Training program, and opportunities for commission.

    Cons

    Different schedule every week (hard to plan), unrelated to my studies, no lunch break or chance to sit down for shifts over 8 hours.

    Recommends
    Positive Outlook
  3.  

    Okay part time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Family Video

    Pros

    very flexible scheduling for part time employees. if your sales are good you can watch movies for free.

    Cons

    while the hours are flexible for part timers, they are also dependent on whether or not the store is busy. no customers, no hours. pay is okay but don't expect a raise. I've been with the company for a few years and recently asked for a raise and was told my commission is my way to earn more money, a raise wasn't even considered. and while you can earn commission, it's more or less a few dollars a shift. company doesn't seem to go out of their way to retain employees, heard there is a cap on how high a salary one can get. managers seem overworked.

    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great company that teaches you the basics of business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Cleveland, OH
    Current Employee - Customer Service Representative in Cleveland, OH

    I have been working at Family Video

    Pros

    Great job with commission that teaches you about business

    Cons

    Scheduling hours and pay increases

    Advice to ManagementAdvice

    Provide better incentives for better employees to stay on

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good but not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Highland, IL
    Former Employee - Anonymous Employee in Highland, IL

    I worked at Family Video

    Pros

    Free movies was a big plus. They seem to be growing and are training managers for new locations.

    Cons

    It's customer service so you will run into some interesting and sometimes angry people.

    Advice to ManagementAdvice

    Keep going. I'm surprised that movie rental stores are still a thing but glad they are. While I left the company for a better job, I would recommend Family Video to someone looking for a job in the retail/CSR field.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Working here has been an enjoyable experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Manistee, MI
    Current Employee - Customer Service Representative in Manistee, MI

    I have been working at Family Video

    Pros

    Pre streets and free rentals

    Cons

    Stupid on call shifts every week

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Great company, great work experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Manager in Howell, MI
    Former Employee - Shift Manager in Howell, MI

    I worked at Family Video part-time (less than a year)

    Pros

    Excellent opportunity to grow within the company. I worked up to shift manager within a month. They offer MIT (manager in training) programs for those looking to take the next step. There is room to make bonus commission by selling 1/2 off memberships and candy. I was able to earn over $300 in commission in one month working part time. A fun job that provided great interaction with customers on a regular basis. If you enjoy a fast paced workplace with a strong customer service focus then this is a great company to work for.

    Cons

    Very low pay
    Inconsistent hours
    High employee turnover

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Family Video is a great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Family Video part-time (more than 3 years)

    Pros

    It is a great company to build sales experience and gain leadership experience. They will work with you with school schedules and are very flexible.

    Cons

    It is tough working nights and weekends sometimes but that is what comes with working in retail. The biggest complaint is working holidays but most you are compensated well for.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Can be a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Leader
    Current Employee - Shift Leader

    I have been working at Family Video

    Pros

    Flexible hours, Decent pay for entry level jobs, Discounted/Free rentals

    Cons

    Many part time employees tend to be immature and have poor work ethic, so you can get stuck with a majority of the workload. Closing with only one person at midnight.

    Advice to ManagementAdvice

    The company says customer service is number one so it should be. Managers shouldn't just base hours off sales; it should also include the better employees.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Wasteful

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Family Video

    Pros

    None that I can see.. Even from the outside.. Lots of hours.. Low pay

    Cons

    Salary is horrible.. Too many late nights for such a small salay

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