Family Video

  www.familyvideo.com
  www.familyvideo.com
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Family Video Reviews

Updated October 1, 2014
Updated October 1, 2014
250 Reviews
2.8
250 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Family Video Founder & CEO Charlie Hoogland
Charlie Hoogland
130 Ratings

Review Highlights

Pros
  • Free rentals for managers and some staff if meets store/managers goals (in 31 reviews)

  • Free movies - ability to view movies before they release to the public (in 31 reviews)


Cons
  • No breaks, unappreciated by upper-level management, high turnover rates, low pay (in 56 reviews)

  • Upper management can be cliquey, so be careful if they do not like you (in 23 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Decent college job not a career company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Family Video

    Pros

    Open 10am to midnight daily, easy to work for during college

    Cons

    Scheduling is all over the place, not worth trying to move up the pay to work ratio is awful

  2.  

    Fun, Friendly, Exhausting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Pekin, IL
    Former Employee - Sales Associate in Pekin, IL

    I worked at Family Video part-time for less than a year

    Pros

    This was a fun place to work, overall. I enjoyed the atmosphere, the staff were helpful during training, management performs regular employee reviews to help encourage growth. The emphasis on sales is great for anyone who is looking to make a career in sales.

    Cons

    The main con is that there are no set break times. They say that if you need to you can take a break but I found this primarily applies to smoke breaks and bathroom breaks.

    Advice to ManagementAdvice

    Set break times for shifts beyond 4 or 5 hours would be a great place to start. Also, offering leadership training to staff would be great to encourage employees to stick with FV for the long haul.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Family Video

    Pros

    Nice and friendly staff. Fun place to work. Most customers are fun to work with.

    Cons

    As a store manager you have to work 48-50 or more hours a week. Open 365 days a year so you have to work holidays. I was misinformed of a position opening and was then demoted for no reason. Very deceptive district or regional managers.

    Doesn't Recommend
    No opinion of CEO
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  5.  

    Fun job but extremely demanding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Family Video

    Pros

    The coworkers were great and always made it a fun environment. Most employees get free rentals if attainable sales goals are met.

    Cons

    Far too demanding for the pay grade. Open 365 days a year, 10am-midnight, and no scheduled breaks (expected to eat lunch behind the counter, very unprofessional). District and regional managers don't have enough of an "open door policy" and really just recite a lot of corporate nonsense that doesn't help managers or CSRs.

    Advice to ManagementAdvice

    Truly listen to the store managers' concerns and treat each store as an individual rather than comparing with "the company." Schedule lunch breaks for employees working more than 6 hours (like every other company does) so they can have time to sit down, relax, and eat a meal without having to help customers/answer phones while chewing food.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  West Chicago, IL
    Current Employee - Customer Service Representative in West Chicago, IL

    I have been working at Family Video part-time for more than a year

    Pros

    Great coworkers, lots of freedom, fun environment

    Cons

    Work weeks and nights, little pay

    Advice to ManagementAdvice

    focus on what is really important, there is a lot of extra company wide competitions going on one after another after another

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Can be a good place to work, but it has a lot of flaws.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Family Video

    Pros

    I got to work with some great people and was able to work in a fast paced environment. They also put a lot of capability in the employees hands which is nice.

    Cons

    The hours can be long and you have to frequently work weekends, nights, and holidays because they are open 365 days a year. There is also a lot of turnover in the manager department.

    No opinion of CEO
  8.  

    Family Video is a unique, empowered company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Family Video full-time

    Pros

    Opportunity, Strong and inspiring Senior Leadership team, growth both in company size and personal.

    Cons

    In my time with the company I have been unable to identify any cons.

    Advice to ManagementAdvice

    Continue to do what you have been doing.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great job to have as a college student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Jacksonville, IL
    Former Employee - Customer Service Representative in Jacksonville, IL

    I worked at Family Video part-time for more than a year

    Pros

    Free movies - ability to view movies before they release to the public.

    Cons

    Like any other hourly part time job, you have to compete for hours

    Recommends
    No opinion of CEO
  10.  

    Meh...this place is exactly what you think it is before you apply, then you get the job and realize theres alot going on

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate  in  Chicago, IL
    Former Employee - Associate in Chicago, IL

    I worked at Family Video part-time for more than a year

    Pros

    People you work with are usually awesome. Great way to connect with your fav films and shows. Nice promotions that encourage interaction with customers.
    Great job for college students or people who are looking to start a career,

    Cons

    On-call system is king. You may be on call for 4 hours with the potential to only work 2. So your shift is from 12-4 and then on call from 4 to 6. So you don't know if you'll work or not. It all depends on if its been a busy day in which case the computer system will tell you how many people should be in the store at one time.

    Pay is minimum. The managers TRY and convince you that with more sales means an eventual pay raise, but it will never come because month to month sales are so unpredictable.

    Managers want to tell you how to provide great customer service instead of letting you be yourself with the customers. Why go thru an interview process if you are going to nitpick how employees say hi to customers? They want you to say hi loud enough so everyone in the store can hear you. So you are not really greeting the customer like a regular human being so much as you are letting them know you saw them enter the store by yelling HELLO as loud as possible.

    If you want this to be your career, you are almost guaranteed to have to move to another state more than once as part of your career path.

    Business casual on weekdays, tie on weekend....you dress this way to rent kids movies and hassle ppl for late fees.

    Diversity in the workplace is key. There are too many girls, and not in a good way!!

    Advice to ManagementAdvice

    That on call system has to go. Just have people work their shifts. Dont have your employees in limbo waiting to get a call from hour to hour until the manager calls to say "I need you for 2 hours"
    Tell the district/regional managers to let their store employees be themselves. Dont act impressed with a person's customer service skills and engaging personality and free spirit in the interview just to then tell them how to talk to and greet people.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Over worked without the pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Fulton, MO
    Former Employee - Customer Service Representative in Fulton, MO

    I worked at Family Video part-time for more than a year

    Pros

    Mostly fun atmosphere and good people
    Fast paced and not boring
    Will work with school schedule
    Pretty good with giving requested off days

    Cons

    Long shifts with no breaks
    Job encompasses all roles from customer service rep to repairman etc
    Often given more responsibility without a pay raise
    Will work late shift alone
    On feet for 8 to 10 hours most of the time
    Not a lot of leeway if have a personal emergency and can't come in

    Advice to ManagementAdvice

    Treat your staff better because they work hard and deserve the compensation. Actually give them breaks on long shifts.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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