Family Video Reviews

Updated August 26, 2015
72 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
Employment Status

Reset
1.0
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Keith Hoogland
12 Ratings

Pros
  • Free movies - ability to view movies before they release to the public (in 35 reviews)

  • Free rentals and get to watch movies before the DVD release (in 22 reviews)

Cons
  • with no breaks to rest or eat a meal with anything resembling nutritional value (in 58 reviews)

  • Upper management boasts about keeping their stores open during snow storms without any concern for employees (in 27 reviews)

More Pros and Cons

72 Employee Reviews

Sort: Popular Rating Date
  1. Where do I begin...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Pittsburgh, PA
    Former Employee - Store Manager in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook

    I worked at Family Video full-time (More than a year)

    Pros

    The ONLY pro was free movie rentals!

    Cons

    So many Cons, so little time... As a manager for Family Video you are required to work 44 hours a week while the store is open to the public. However, they also expect you to accomplish tasks prior to the store being open (without being paid), such as; going to the bank every morning and getting change and bank deposit slips, going to super retail stores and buying their copies of popular movies - then going back to FV and "re-packaging" them to put on our shelves for rent - if there was an expected high demand for certain movies, weeding flower beds, trimming hedges, sweeping the parking lot and picking up garbage, shoveling snow off of the sidewalks in the winter. Not to mention the other tasks that were expected of you - scrubbing toilets, taking out garbage, manually changing the marquee sign outside, changing light bulbs, and ballasts, fixing broken doors... the list goes on and on and on. In addition to actually dealing with customers and transactions and making schedules, dealing with hiring and training staff. They expect you to be a jack of all trades. The pay isn't very good, and they are constantly shifting managers/district managers to different stores. Part time employees are difficult to retain because of the low pay and the large amount of work they require you to do. Also, unless you use your vacation/personal time (as a manager) you are expected to work EVERY Friday and Saturday night between 4 - 8 pm. You are required to close the store (working until 11 pm or midnight) by yourself once per month/quarter (depending on your district manager) and the majority of stores are located in neighborhoods that don't appear to be very safe. I could go on!!

    Advice to Management

    Have Managers hours count towards their 44 hours per week, even if it's before/after the store is open to the public.


  2. Helpful (2)

    Slave Labor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MIT (Manager In Training) in Saint Louis, MO
    Former Employee - MIT (Manager In Training) in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Family Video full-time

    Pros

    Virtually none at all, maybe free rentals. That isn't much of a pro though, because they expect you to watch all new movies despite working so many hours and whatever else your schedule entails. Do not have a life or family with this place.

    Cons

    I cannot express how much I encourage you not to work here. I worked part time during college, then went into the MIT program after I graduated for an entry level management gig. It is awful. Just like everyone here says, there are virtually no breaks on twelve hour shifts. Not even a chance to use the restroom. Nasty customers, people rent porn constantly and you are expected to wear a tie to work. Classless business trying to be classy. The pay SUCKS, and they do not respect their employees. Last minute promotions show that the company is dying-any quickly- so the work environment has dissolved into last stitch effort sales and a pizza place. It's a joke- you will instantly regret working here.

    Advice to Management

    Give up already, close your stores.


  3. Helpful (3)

    Stay Away From This Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager
    Current Employee - District Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Family Video (More than 8 years)

    Pros

    The company use to be a great place to work in the early 2000's. It changed to a cut throat, awfully run, joke around 2008.

    Cons

    Way to many to list.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Horrible Pay, Management Hit or Miss

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Some movies are free, depends on how long they have been out. Get to view others before released to public. Some commission on snacks.

    Cons

    Open until midnight 365 Days a year, pay just barely above minimum wage, require you to wear dress clothes with a tie on weekends and business casual during the week. Keep in mind you are wearing these clothes while sweating and running around. Previous manager was alright, new manager came in and texted employees off the clock to reprimand them about movies being in the wrong case, if employees tried to give her good feedback on things they liked, she told employees it didn't matter what they thought because she was going to do whatever she wanted anyways. So many terrible things, long story short, depends on the manager. Also hound you about donation drives.

    Advice to Management

    Reduce hours or increase pay. Loosen up on the dress code. Advise your managers to treat their employees better and coach/train them on policy instead of assuming they've been trained when there hadn't been a steady GM during their hiring time.


  6. Helpful (3)

    Run

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pre-streets. You get paid on time.

    Cons

    Toxic, stressful, depressing , illegal workplace

    Advice to Management

    None, they wouldn't listen anyway.


  7. Helpful (1)

    Disappointing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Associate in Joliet, IL
    Former Employee - Retail Associate in Joliet, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Family Video part-time (More than a year)

    Pros

    The staff is very friendly and the customers are great depending on location. The movie selection is diverse and the company has an interesting history.

    Cons

    The company illegally does not permit breaks for employees, meaning minimum wage workers have 8 hour shifts with no break, even to eat. Raises are unheard of and management is overworked.

    Advice to Management

    Corporate should enforce basic legal regulations at minimum to avoid losing employees. A lower turnover rate could lead to higher profits, especially if morale were boosted, thus affecting customers positively in a better retail environment.


  8. Helpful (6)

    Avoid Family Video

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Manager in Youngstown, OH
    Former Employee - District Manager in Youngstown, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    If you work for the right people you'll have fun, build great friendships and excel. Fast paced, which is fun!

    Cons

    If you aren't flirting or drinking with some of the upper guys, you'll be gone. Expected to 'look past' things you know are wrong.

    Advice to Management

    Don't fire good people. Don't reward poor behavior. Listen and react when there's a concern rather than covering it up bc it's a 'friend'.


  9. Helpful (2)

    "Family" Video

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in Rochester, NY
    Former Employee - Associate in Rochester, NY
    Doesn't Recommend
    Neutral Outlook

    I worked at Family Video part-time (Less than a year)

    Pros

    Get to interact with some staff members who are usually pretty decent people, watch movies throughout the day, and usually be in a nice environment.

    Cons

    Turnover is incredibly high. Management treats you like a child. Holidays are completely required, and newcomers must work more than the rest of the staff, despite policy stating that each employee signs up for two holidays. Random call ins (even when not listed as an on-call option). You will be reprimanded if you cannot make one of these shifts that you are surprised with. Have been called in, only to be sent home an hour later because their system says that the store should only have a certain number of staff on hand. Was called in 2 hours later because the system judged that more staff was needed. Despite this being a simple service/rental store. You are required to sell and if you do not sell, you do not last long.


  10. Helpful (2)

    Hard to advance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Chicago, IL
    Former Employee - Assistant Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Family Video full-time (More than 5 years)

    Pros

    Pre street rentals are the best. They have high customer service values. Meeting tons of really nice customers.

    Cons

    Their inability to recognize hard workers and advance them. Seemed to appreciate the staff that were more likely to read a book when working alone than the ones that worked incredibly hard. On call shifts make it difficult to schedule family time if they may or may not need you sometime between noon and 8 on a Saturday. Primarily look to hire females and they need to be attractive, lazy is okay as long as they're cute, someone else will pick up their slack. They will make calls during prime hours to test staff answers to various questions, fine to do but not during busiest times. The best description of Family Video is that they are consistently inconsistent.

    Advice to Management

    Store managers through CEOs should have random drop in visits without warning, they would get a genuine reality of what goes on instead of the prepared advance notice visits. Stop holding back the great employees that really care, it just doesn't make any sense.


  11. Helpful (5)

    Worst company ever

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lower Burrell, PA
    Former Employee - Anonymous Employee in Lower Burrell, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Family Video part-time

    Pros

    Free rentals are a plus but the don't encourage movie knowledge at all.

    Cons

    Everything. The company is run by sexist, racist, jerks. They care about money, they celebrated "putting blockbuster out of business" they treat employees terribly. We actually had to rate new applicants by appearance.

    Advice to Management

    Run, before they decide they don't need you and push you out. You'll be replaced. They hire by looks and prefer females.



Showing 72 of 373 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.